stuck in the car wash tonight for 20 minutes, calling 30 times, beeping, finally got out and the…read moredoor up and walked in the like blaring F bomb gangster music not giving a crap at all. Never going here again.

This gas station is shady, the manger Michael needs some serious customer service training. Very…read morerude and the car wash here suck and mostly broken and then would not give you your money back or credit for another wash.

This is going to be a bit of a story lol. Two experiences for this morning. Royal farm's app needs…read moreto be fixed, because it doesn't give you the option to include egg for a BREAKFAST burrito. The first time I came in with a mobile order, which no where does it tell you to pick up at register. The African woman I spoke with who had long braided hair was busy, but was being rude with me when I was simply asking about my order. Keep in mind I'm using my little 15 minute break during work to do this. She didn't listen to me about the fact I ordered 10 minutes prior and didn't consider I made a mobile order. My break is up and I finally get to find out that it's been sitting at the register the entire time. I go to work and find the burrito had no cheese or egg. At this point in infuriated. I call in about this with my frustration so hopefully it'll be ready by the time I get back. I get back, I show the issue. We confirm the APP is the problem with not having egg, however I still didn't receive cheese. Once we confirmed it was the APPs fault, I was able to calm down some. The order screens on site give you the egg option, but online/app doesn't. The woman who I spoke with first time was much more understanding and respectful talking to me as well which made me feel better. They remade my order, let me keep the mess up for my time used, and gave me a free fountain drink for my time. All of these kind curtesies they did for me changed my 1 star review ready to break something to 4 stars. The service changed the second time around, the majority of the order mistake was the app's fault, and I was compensated for the large amount of time I had to use for this encounter. I appreciate the staff for the second encounter. I do not recommend ordering this burrito online or through the app unless you can add a note lol.

Poor Customer Service…read more Purchased a car wash but then found out the car wash was out of service. I went to the counter to get a refund and was told the code was good for a year and that I needed to drive to another Royal Farms to get my car washed. Unacceptable.

Stopped by as I am in love with the frozen lemonades…read more I didnt pre order online so I went in and ordered at the kiosk and then paid. I chose a raspberry frozen lemonade. The store was very quiet and clean. It was odd that a Wawa would be this quiet and clean. I received my order quickly and was happy throughout my process of entering the store and leaving with the perfectly made drink.

Many pumps are down. Restroom is dirty…read more ATM is in a high traffic area. May want to consider moving it. Long lines. Positive: Gas prices are low.

This RoFo is my Thursday go-to for a meeting in Cockeysville…read more Last week, one coffee machine was down. Today? Three! Two dark. One needing grounds to be dumped. And, they were running low, as in single digits, on coffee stirrers! To make matters worse in the REAL FAST department, two self checkouts down! All this during peak morning rush! What's going on, RoFo? Take some of the Tucker cash you're saving and keep the stores Real Fresh, Real Fast.

I had an excellent experience buying fried chicken at the Padonia Road Royal Farms today. I wasn't…read morefamiliar with how to order pieces of chicken on the kiosk, but the staff behind the chicken counter told me how to do it...very professionally and yet personable. The order was ready by the time I came back from the cashier's, and I was told it just came out.......in other words, as fresh as it could be. It was delicious. I will go back....often. Diane Gollnitz.

3 days and pending for a $80 charge that was declined!!!Was not happy about the customer service!read more

I liked the remodeling but his place has a real Sketchy vibe..Bought $8.00 gas tonight and 10 min…read morelater - a charge of $47.00 showed up. Skimmer??? Avoid this place unless you want to have your card info taken.

They are supposed to be part of the Giant rewards program, and when I inserted my Giant card in the…read morepump's machine this afternoon, the display said it was accepted. However, I did not receive the required discount for my gas purchase. At other times there, I was told my card was bad. Yet after checking with Giant, I learned that the card was fine. Today I decided to give this Shell station another try and had the result I described above. When I brought the matter to management's attention, I was told they could do nothing except advise me to call Giant. This is the last time I buy gas there.

they are over charging people make sure they scan your items I've been over charged mul time you…read morecan catch them if you go get the same item from two different cashiers I am very mad about being cheated

Food in this gas station because the gas was like $.20 cheaper than everywhere else but when I got…read moreto the pop it was 26 hired and everywhere else so I decided not to buy I don't like false advertisement yes and should be updated every day and everyone knows that

Hanover PA area this gas station is $0.30 cheaper per gallon then the other gas stations . Been…read moregoing here for quite some time . Will not be going here no more . I honestly believe they are watering the gas down. I put gas in my car and my mileage was reading 162 MI when I got home which I went straight home my mileage read 149 miles. This gas station is not 13 miles from my house . I went on Google Maps and according to that it is 2.9 mi from my house . So you do the math . It's costing me less money per gallon but I'm losing the mileage at the same time . Sorry you just lost the customer .

This is a gas station.......but they have the best ice cream in town. They always have it seems…read more The flavor burst ice cream beats Carvel in Hunt Valley by a landslide. I'll go to this gas station just for the ice cream sometimes, it is definately worthy.

It's not just about the gas. I wanted to combine errands, gas up and put air in the tires. Was glad…read morethat it had a gauge, but disappointed that it was out of order. The point of sale was slow also.

I have been a regular customer and repair customer of Timonium Shell ever since Bimesh took it…read moreover several years ago. Their gas station is well stocked with snacks and other supplies, and it is easy to get in and out of the station and pump your gasoline. As a great plus, Bimesh's colleague "Boy" (sorry - probably not the correct spelling) is an expert mechanic and can fix most common problems, and maintain your car (oil, brakes, tune-ups, etc.). They also install my after-market equipment. they have reasonable prices and good service and are always very friendly. They are highly recommended! !