I recently hired the Humboldt Termite & Pest Control company in Arcata, CA., for my elderly parent in Humboldt. I live in Sacramento CA and the parent speaks minimal English. The job done by the technician, Waylon, was high quality as was his communication and photos sent to me to confirm the job done. My parent said all the technicians including Waylon were polite and courteous. Thank you for the job well done and for taking care of my parent's needs. read more

This business responded quickly and kindly to my inquiry when one of their employees came and treated our nest. The employee was abundantly kind and the owner messaged me with excellent customer care. Thank you! read more

I'm very happy with this company. My large hornets nest was removed. Thanks to Beto... this guy knows what He is doing

They have been servicing my home for a while now. Each time i have a new issue arise they handle it asap. Their technicians are always kind and professional. They always schedule us in quickly and help resolve the problems. We love this business and will continue to use them for years to come! read more

UPDATE So it's been a few months now and if it's possible to be happier than I was at the beginning then this is it. At the very beginning after my initial service the ants were not going to give up their battle. I called and they came out the next day and respirated everything. I thought for sure the ants would never go away. Just one Lone Ranger, always on my counter top. Nope! Haven't seen an ant in months. Not even sure if I remember what they look like. Ants? What's that? I've been living my best pest free life for the past few months and man does it feel good. I sometimes forget a can of tea in my hobby room. Before this company, I may as well have signed my house over to the ants because it was so bad. Now? I could stomp sugar into my carpets and clean my kitchen with molasses and I still wouldn't get ants. It's a beautiful thing. I don't know why I waited years to do this, it's about time you did it too. Trust me. read more

These nice folks surprised my cousin at the grocery store today and not only paid for her groceries, but also gave her a $100 gift card! 5-stars for small town kindness. read more

I am posting a third update. Justin impressed me. He said he would check back with me in the spring to see how things with my bees were going and he did call me yesterday to follow up. I believe there was some problems in the past, I hope they are in the past. sounds like customer service training is happening as well as a nice reach out to the local bee community with web updates to follow. Good job on follow up Justin. appreciate it. opinion has gone from -stars to 3, i MIGHT try them again. time will tell. read more

I have been living in Arcata CA but am now a fairly new homeowner in Crescent City, CA. My Crescent city house was over run by ants! Ants! ANTS!!! they were winning so I knew I had to do something. So I called Humboldt Termite & Pest Control. They came right out and did an extremely thorough job of beating back the ants. They did very targeted interior spraying, knocked off cob webs from my siding & sprayed every inch of the exterior. All pet safe. So far in the 6 months I've had the service not one of the 3 cats or the dog have exhibited any symptoms of discomfort or reaction. Humboldt Termite & Pest Control is extremely affordable. Very customer oriented. They came back a few times in the beginning to target the interior again AT NO EXTRA CHARGE! Now they come out once a month for regular treatment on the exterior only; the inside is in ship shape. Humboldt Pest & Termite Control really saved my bacon. read more

Justin and his team are professional, educated and thorough. I wish I could give them 10 stars! Super happy with their work!

The poor customer service by this business is what prompted me to write my first Yelp review, after over a decade of using Yelp. I did the one-month spray contract, during which they are supposed to come back on a 7-10 day basis if ants were still being found (for up to a month). After they collected my $200, it became very difficult for them to show up to the subsequent follow-up appointments. Each time they did not show in my scheduled two-hour window, and on all three (three!) occasions I had to call to remind them that I was waiting on an appointment. Every time I was told that they "hadn't set a specific time frame", despite them explicitly setting a two-hour time frame with me over the phone (otherwise how would I know to be home to let them in?). All told, I took a cumulative 9 extra hours of work leave due to their inefficiency and seeming lack of regard for a payed-up customer. On one occasion, after waiting three hours and finally calling them, they told me they would send a guy over, and I never heard from the guy or the office the rest of the day. Not even a courtesy call. It's perplexing to me how a local business could be so negligent with something so simple as appointment scheduling. Set an appointment and stick to it, and if you are going to be late, you at the very least notify the customer and prioritize them for the next available service. Not hard to do. read more

Excellent service from Pierre yesterday! This was his second bald-faced-hornet nest removal ever, but his methodical and careful attack proved his competence. Although it was tucked deep inside a rhododendron bush, he conquered the nest. We also enjoyed a "return customer" discount, and the office responded pleasantly to our request for service. We will definitely use Humboldt Termite and Pest Control again. Thank you, Pierre! read more

The nice folks responded to our rodent issue promptly and were courteous and professional. I would recommend them to anyone who wants good service and a good and fair price. The rats did not appreciate the call. read more

Humboldt Termite and Pest are simply the Best! The Best price, best workers, best work ethic, courteous, knowledgeable and professional! I contacted other exterminators and they gave me an inflated price for half the service. Humboldt Pest is the only company I will use for all those gross creepy crawlers no one likes. And Humboldt Pest has the hardest working individuals ever! They worked under extremely adverse conditions with positive aplomb. I highly recommend Humboldt Termite! 5 Stars across the board! read more

Ray DeSoto and the team at Humboldt Termite and Pest Control have been very diligent and through with the maintenance of our building and grounds. We have them take care of the everyday bugs (ants and spiders etc) as well as rodents and I am attributing the lack of pest to their great work! Very please and would highly recommend them to anyone! read more

Thanks for making things right when there was lots of miscommunication going on!! Definitely on top of things when they are aware! Glad to have set things straight!! And got good service!! read more

This place ripped us off a year ago and we are still pissed off about it, so I decided to leave a review to save others from a similar fate. They took $400 of our money, did a shoddy job, said they'd come back and fix it and then never did. We changed our plans twice to accommodate them, and they never showed up or called. They seemed professional and respectful at first, but once they got our money, all that changed. In reading their reviews, I see this is a theme with them. I don't see how they stay in business! If we hadn't had so much going on at the time, we would have turned them in to the Better Business Bureau. read more

Two reps showed up yesterday to treat our home, inside & out, for Odorous and Argentine ants. They were courteous and prompt, and called ahead of their visit. The chemicals they used are OK around pets and children, some odor but not bad once the house is aired out. We signed up for periodic treatments for exterior of house. Interior treatment will be repeated only if necessary. Company recommended to us by happy, long-term customers of this service. So far, so good. read more

I called these guys bc they were local & had good reviews. The phone person was polite & nice, but the service was a problem. I had a huge hornets nest on the eave of my hse. They came in the morning, which was odd, bc hornets are MORE active in the morning & less active in the evening. A young man sprayed poison, but told me the nest was too active to remove right away, so he'd be back in a cpl days. My yard was full of angry hornets, & they began flying into the vents under the hse to build a new nest, so i had to nail cardboard over them, while the hornets dive bombed me when they got a sniff of me. I was afraid they'd try the garage next. I called the dude & told him i was worried the hornets were trying to re-locate, he said he'd be back the next morning, then tried to sell me a monthly service. They hadn't removed the one nest I'd asked them to, now they wanted more $$$. He didn't return the next morning, or the next day at all, so at 4:45pm i called the ofc & told them how unhappy i was w/ their service, & that there was no way i was hiring them monthly. The next morning an older, more experienced man showed up & he removed the nest. But for two days i cldnt go in the yard, & had to run to my car. read more

Humboldt Termite just handled a big job for us dealing with a rodent infestation that got out of hand thanks to a giant bag of cat food that we didn't realize was slowly being emptied from the bottom by the little buggers. HT did a thorough job sealing up all the possible ways they could get into the house, removing and replacing all the damaged insulation and putting rat traps all over the place to catch the ones that already had gotten into the attic and wall spaces. They did a fantastic and job and everyone that worked on the project was friendly and professional and remarkably cheerful considering the unpleasant nature of the job they were doing. Highly recommended! read more

We had a large wasp nest in a bush at a school. These wasps were very aggressive and stung two people in a few minutes. The dispatcher had help here within a half hour. The men were very professional and knowledgeable. read more

I can not believe there are no other horrible reviews for this company. I recently moved here from the city where I have always carried pest control. Little did I know, this area had a major ant issue. From my past experience, I was never successful trying to get rid of them on my own so I instantly got on Google to find a pest control company. I decided to go with a smaller company since I've noticed this area is all about local. My first glance at their website and thought it was a good fit. So I called, no answer. Waited an hour or so and tried again, no answer. Finally got an answer on the third try. The girl on the phone was very short but, I finally got my appointment set up, in which they couldn't make it out until the following week. The guy came out and gave me an estimate for monthly service but also noticed I may have termites so, I gave him the go ahead and he did the inspection. He finished up and handed me the cost for treatment and I was in shock by how much it was going to be but I decided to get the treatment scheduled. They came out to start the work the next week. The employees were sloppy and tracked mud into my home. I was also shocked by the language that I overheard. The work was completed in a few hours, I paid, we were bug free. So I thought. It has been months later and guess what... Termites are still there and I've constantly had to call them back for the ant issue in my kitchen. Their slogan even says something like if the bugs come back, so do we at no charge... Not true! They wanted to charge me for an additional treatment. I cancelled my ongoing service, had to pay a cancellation fee, and will never use or recommend them to anyone. Beware folks, seem like this company is a rip off. I will be calling a different company. read more

We have worked with this company for 2+ years and over-all service was above average; when you have a contract things appear to be taken care of without a problem. For a one-time visit not so well. The office did not communicate with the service person to not spray inside an apartment due to respiratory concerns == the tenant was informed it was necessary to control the ants. Fortunately no tenant complaints. Next, we were never billed correctly and after numerous calls to have a correct statement sent to the correct address the account was referred to collections. I would recommend avoiding this business in the future. There are many others who want to serve all their customers. read more