ORMDI is located inside medical building that was build several years ago the northern tip of…read moreRichmond Hill, formally known as Oak Ridges. It shares a lobby with a physical rehab clinic (which I have been a patient of years ago) and a sleep clinic for those struggling with snoring/ insomnia and the like. With this convenient location now servicing most of the northern portion of York Region, no longer will you need to wait at local hospitals for your important diagnostic imaging. The provide imaging services in the following areas: NUCLEAR CARDIOLOGY, ULTRASOUND, DUPLEX COLOUR DOPPLER, X-RAY, BONE MINERAL DENSITOMETRY, MAMMOGRAPHY and ECHOCARDIOGRAPHY & CARDIAC MONITORING (ECG). Recently after months of delay i went for an ultrasound on my shoulder after feeling something not right during a fall when snowboarding. I was late for my appointment and concerned I had missed my chance. Luckily for me they asked me to wait a few minutes and did their best to fit me in ASAP. I ended up being seen 10 minutes later and was out the door within 5 more. Staff was super friendly and helpful. I think more state of the art clinics like this should exist to help bare the patient load at so many hospitals. Protip: you will need a requisition from you Dr first to be seen under OHIP

The people in charge of the clinic are incompetent or just greedy. The reception is overwhelmed…read more Waited over 15 minutes just to talk someone. Tried booking an appointment for an ultra sound. Lead time was 5 weeks. Whatever it is will be either cured or have killed me. So much for their "short waiting times". People making the money should spend some and help staff handle the volumes. Try living up to your press.

Beware: Keep all valuables and belongings in your sight at all times!!! This review has nothing to…read moredo with the staff other than the supervisor, Marie, and the idiot technician who thought it would be a smart idea to steal a patient's phone and connect it to the Wi-Fi at their other medical clinic job to attempt putting my phone into recovery mode, which all it did was make it easy for me to put two&two together and find my phone again. My iPhone was stolen during an ultrasound test that I had. Before even leaving the waiting room after my appointment, I noticed that I could not find my phone. I went to look everywhere in the rooms to see if I accidentally left it somewhere but could not find it. I had multiple people try to call my phone but it had already been turned off. The next morning I checked the FindMy app and noticed that my phone had pinged back to the medical building all night and the following day which made me believe someone who works there stole it. I went in myself to look for my phone which was saying it was 0 meters away every time I happened to walk past the staff lunch room. The receptionist from the X-ray lab, the medical office and the chiropractor office, as well as a couple of doctors, all assisted in helping to look for my phone (they went above and beyond for me). I asked to speak with the supervisor of the X-ray clinic as I wanted to be able to see the cameras of who walked out of the waiting room during my appointment. The supervisor, Marie, at first stated that she had reviewed the cameras and did not see anything out of the norm and that I could come in and see it with her the following day. I went in to meet with her to only have her walk me around the entire medical building wasting my time talking to the receptionists and to the manager of the medical center restating my story and avoiding to show any footage. She then quickly left as she had 'somewhere to be' and stated that her camera app was not working. I was leaving for vacation the next day and told her that I would like the video surveillance when I returned which she agreed. When I returned from vacation and called to speak to Marie, I was given a call by a random man who claimed to be in charge of the camera system and stated that the cameras were only live feed and could not be reviewed (made absolutely no sense to me). I decided to go in again and speak to Marie. She appeared to want nothing to do with me and stated that she did not know what to tell me and did not understand how my missing phone was pinging back to the medical building and that it was impossible that one of her employees could have done such a thing, and then proceeded to waste my time again and take me to the pharmacy to talk to the manager (again made absolutely no sense as I never stepped into the pharmacy and wasn't sure how he would help). I told Marie that while on vacation, I was able to track my phone and noticed it was traveling back and forth from a residential area to another medical center on several occasions. This confirmed my suspicion about a worker taking my phone. Lone behold, after tracking it for a week, I found my phone. Initially, I attempted to call the police to seek guidance on what to do as I had sufficient evidence and live location of my stolen phone but unfortunately they felt that they did not have cause to further pursuit this matter. My boyfriend had to take matters into his own hands where he had to approach this technician and intimidate him into giving the phone back, knowing that he had it and was lying about it; eventually he gave it back and stated that "he found it and didn't know what to do with it and that no one was looking for the phone". This is a joke. He purposely took the phone during my 20 minute appointment, turned it off right away so that I could not call it and find it and removed my SIM card. Not only that, when I had my phone returned, it was in recovery mode and had been connected to the different Wi-Fi's which allowed me to track my phone. It is disgusting that a technician (who works at both locations including Medscan) someone who works in a place that we should trust, who has a medical degree, would be stealing things from patients. The entire time, I had a suspicion about this specific person and eventually got my phone back with the help of my boyfriend. The management of the X-ray and ultrasound lab is corrupted and made me feel very uneasy about this whole situation and tried to make me feel like I was insane. Ironically, after I returned from my trip, there was now a new manager who was now responsible for dealing with my case as obviously, Marie no longer wanted to deal with it. I have called to inform this new manager, of the person who had stolen my phone but Marie has yet to make any effort to contact me or follow up. This post has nothing to do with the staff in the X-ray and ultrasound lab other than the person who stole my phone and the supervisor Marie. Disgrace.

If it was possible to give a lower rating or even a negative rating I would prefer giving that…read more First time I booked appointment, the location was super confusing, the name Med-Scan doesn't appear anywhere in the complex. When i went in to the one sonogram center, they said it is infact Medscan but the sonogram doesn't happen at that center and to give me the right location it took them 10 mins. Secondly even though hours of operation shows till 7:30 pm, during booking they said they only operate till 3. Once I reached the correct location and told them you should get the banner right, they just shrugged and said , it is what it is. The second time the experience was even worse. I booked an appointment, and on the day of the appointment they said , hey we don't have time for you. When I said it is so unprofessional, if you don't have an opening why did you give me a timeslot. The receptionist just disconnected. 10 mins later she called and said ok, we can accommodate but you have to wait ( if it was walk-in why waste my time booking appointment, i thought appointments were done to reduce wait time). When i objected, she said hey we are "being nice and helpful" . The folks at this center definitely need to learn what customer service is.

I went here for an X-ray. An appointment wasn't required as long as you have a requisition form…read morefrom a doctor. The waiting room was busy. It was first-come, first-served, but they had an efficient way of processing the walk-ins. The receptionist was behind glass and a raised counter. So good luck if you are short. The staff were nice and the X-ray results were sent to my doctor's office quickly. There's plenty of parking at this plaza.

I have had many X-rays and ultrasounds here. The front desk staff and technicians are always…read morefriendly, helpful and efficient. I believe one tech saved my life. I had been in hospital for an extended period and was sent to the Copper Creek location to have an ultrasound of my veins due to pain. the technician immediately located blood clots, had me wait while the radiologist read them and they sent me to the Emergency department. They are all caring individuals and it is a pleasure to go there.

Speedy, efficient, and friendly definitely describe my experience during this visit…read more I was sent here from the walk-in clinic downstairs for some x-rays on my back. Even though there were several patients in the waiting room, I was able to check in right away. I had barely sat down when my name was called. Ten minutes later, I was out the door. Done. That's how long my entire visit took, including at least four x-ray images. This was a very efficient visit, not rushed. The two people I interacted with, the receptionist and technician, were both very friendly, and obviously fast.

Quick and satisfying. Only long wait times if you want bandages…read more ...................................................................

From the owner: Bypass the wait times of regular walk-in clinics and be seen by a doctor through Telemedicine video…read moreconferencing (OTN) within 10 minutes of your arrival. We also facilitate Home E-Visits with family physicians and access to medical specialists through the "specialists suite". If you demonstrate the symptoms of COVID-19 or have been in contact with someone with COVID-19 and require guidance, we can connect you via video to a doctor. Please visit our website to register for your No Wait Walk-in Home E-Visit Time.

I had a great experience with this lab. Very timely service, technologists were kind and I will…read moredefinitely come back here next time I need x ray and ultrasound.

I missed my scheduled appointment in my regular place and it was one of the few places that still…read moreaccept walk-ins now. So I called ahead of time and walked in on a weekday morning. The wait time isn't that long and I was able to see the technician in 20 mins for my ultrasound. Farah, my technician was very nice and friendly. She explained what she was doing every step of the way and even let me take a video of the ultrasound for my husband since they only allow one person at a time because of Covid. Overall, really good experience. I think I prefer this place over my regular place and will be coming back for sure

The receptionists are incredibly rude and ignorant--it's honestly unbelievable. However, the…read moredoctors at this clinic are fantastic. I've had two family doctors here so far, and both have been very informative and thorough. If you can overlook the lack of customer service (and trust me, you won't get any), this clinic is EXCELLENT BECAUSE OF THE DOCTORS. Just a heads-up: the reception staff will make you feel like the worst person alive and like you're ruining their day by simply showing up to your appointment.

Nice new renovated building. The lady that did my X-ray was super friendly…read more However the Russian lady at the front counter is a whole different story. Rude doesn't even describe her attitude. An individual who can't talk nicely to customers shouldn't work in this field.

One word.... SCAM…read more Do not waste time and money. As described earlier, "invisible doctor consultation" followed by erroneous scan, report and interpretation.

Had scheduled knee ultrasound here. The office is very clean, Covid protocols strictly followed, I…read morefelt very safe and taken care of. Staff is very knowledgeable and professional. I didn't have to wait at all when I arrived for my appointment. Booking staff are very helpful and accommodating! I definitely recommend this imaging office. The equipment is new and modern.

I'm a little hesitant to write a glowing review of this Alpha Laboratories location because it's a…read morehidden gem and I don't want it to get busy, but here goes. Alpha Laboratories opened up here just a couple of years ago when the plaza was developed. There are a lot of parking spots that get filled up quickly, but I've never had a problem finding a spot. The lab is fairly small inside. The waiting room seats several people, but it's not particularly useful since the wait is extremely short. I haven't seen more than 2 others waiting when I come by. When you walk in, they give you a slip with a number on it. On the other side is a sudoku puzzle to help pass the time. How thoughtful. However, I rarely have to wait longer than 10 minutes. This is a huge contrast to some of the more popular labs, like Life Labs. I've been to multiple Life Labs locations in the past and there's always a line out the door and the wait can be an hour or more. The phlebotomists here also work the front desk. They're both skilled and caring. They get the job done quickly. Alpha Labs is my go-to place for blood work because I value my time.