This hospital never disappoints! The ER is understaffed and waiting is a given - but once you get through that dept (and they can't help it, they apologize but there simply is not enough staff in that dept), every department is fantastic. in 2021 I was seen by Dr Klein. a cancer diagnosis landed me in the very best cancer clinic that I could imagine. My oncologist, Dr. Sudan is a gift and blessing I could never even dream of asking for. The nurses are wonderful and respect is an understood thing. I have had a couple week-long stays and the food is good! The cleaning staff are dedicated, thorough and friendly! I feel so blessed to be treated at this hospital - I would highly recommend it! Sadly, I have been to several hospitals in the GTA and Humber is definitely state-of-the-art, top-notch facility with a staff that exceeds expectations every visit! read more

I've never left a review like this before, but what I went through at this hospital was extremely unsettling, and it'd be wrong to not put this warning out for others. I came in with a severe throat infection that made it impossible to talk and difficult to breathe. I even wrote everything down ahead of time to make communication easier for the staff. Before I left, I made sure to get the nurse's name because of the lack of compassion she had shown. Sharron Thomas refused to read what I wrote, rolled her eyes, mocked my words back at me, and gossiped with other staff about how "inconvenient" I was for not being able to speak. That attitude carried over to the next nurse who handled me roughly. I've never had an issue with blood work before, but this time my arm went numb, ached badly, and is still bruised. While I was sobbing and visibly struggling to breathe, she treated it like a joke -- repeatedly asking, "does it hurt?" while ignoring the most obvious signals that I was distressed and not breathing properly (me holding my hand to my throat, trying to make noise, pointing to my notepad and pen, wheezing, folding over, crying harder). Instead of stopping, she continued on as if nothing was wrong. I did try emailing Patient Relations first to find some kind of resolution. They called me, acknowledged that I couldn't speak, and yet still asked me for a voiced response... I ended up leaving the hospital in worse condition than I arrived, all because I was too scared to stay. This was one of the most dehumanizing and frightening experiences I've ever had in a hospital. If you need urgent care, I STRONGLY suggest going somewhere else-- no one deserves to be treated like that in such a vulnerable state. read more

The worst hospital in Toronto by far the wait times are ridiculous and the doctors and nurses are just sitting around on their phones doing absolutely nothing scrolling on Instagram and tik tok we have the worst health care in the world I'd rather pay. read more

My dad was brought there by ambulance. They have everything (even robots to greet you!) but NO DOCTORS OR NURSES. Sitting in the ER, there were 10 security staff roaming around. Nurses came very late even though my dad was in agony with pain (he has been in urinary retention for 4 hours!) Finally when we saw the doctor, he looked overworked, exhausted and did not seem to care. This is the quality of care we now get in Canada! Hard to believe! Do NOT bring anyone to this hospital. read more

we just had our baby at Humber River and it was an AMAZING experience. everything flowed so nicely from beginning to end, making it a simple, stress free experience. if I were to 'do it' again (pun intended) we'd have our baby at Humber River! I believe our nurse team was: Saidat Tianna Olivia Nicole these people deserve all the credit and a raise. They were so helpful, and supportive. There were more nurses and doctors involved but I don't have all of the names. Our baby swallowed meconium before delivery, so there was a doctor who helped clear it out of our baby's system upon delivery. Thank you Humber River read more

Humber River Hospital - Hospitals Near Me - Toronto, Ontario

Regarding the neurology department... I have heard many people say that this is the worst hospital in Toronto and I can see why! I arrived at the hospital for my appointment 20 minutes early and found it very difficult to find parking -- not necessarily the hospital's fault, I realize. Then I was given wrong directions to the neurology department, and by the time I arrived there I was 10 minutes late. The woman I encountered there was very rude and complained constantly that I was late and that it wasn't fair to the next person (although I never I saw anyone there in the waiting area after me). She just didn't want to listen and had no people skills. This hospital, overall, is terrible. I won't be coming back. read more

My father underwent a laparoscopic cholecystectomy performed by Dr. Sohi at Humber River Hospital a month ago. Since then, he's been praising Dr. Sohi as the most respected, knowledgeable surgeon he's ever encountered. His level of care goes beyond words, and our entire family deeply appreciates Dr. Sohi from the bottom of our hearts. read more

The past few years has triggered a huge lack of respect and loss of empathy. Some hospital staff forget why they chose a career in health "care". I had a disgusting experience with the charge nurse in plastics: Victoria Gyasi, is beyond and utterly ignorant, and seemingly enjoys centering out patients that the are very well versed in how the health care industry should treat its patients. She enjoys yelling and causing a scene to attract attention to herself, which earned her a public review. She targeted me not knowing any of my health situations and took joy in trying to ruin an already negative experience, further. Nobody chooses to have health issues, so don't forget where you "work" ! read more

Not sure about LOW reviews (not interested enough to read them...) Parking had plenty of spots; $8 for under an hour. Staff had me in and out in under 30 min! Plus I don't need surgery!!! :) (Turns out tons of skateboarding and marathons not good for big toes). Dr Seligman was terrific! read more

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Humber river hospital is the worst. Avoid bringing your loved ones there at all costs. My late brother was admitted ther on Feb. 20 2024 and he passed away on march 12 2024 and the social worker kaytlin notified me of his passing on may 22 2024. They made no effort to contact me before that and he was asking for me everyday.they told me all of his belongings were in a bag at the morgue and when I went to see him they had lost all of his belongings.Barbara Collin's came to see me and she had me waiting there over 5 hours and they couldn't find them.so kaytlin called me 2 weeks later and said they just found his phone and wallet and she sent it to me 5 days later. So I told her what happened to the money in his wallet, his house keys his jewelry.Said they couldn't find them.and Barbara Collin's told me they're not allowed to go in patients phones but not 5 minutes later she sent me a picture of his contacts list with my phone number on it but they changed my phone number to a wrong one and deleted all his texts I was sending him. They're all trying to cover up their incompetence and then they tell me he didn't have no jewelry on when he was admitted but that jewelry he had for over 15 years and never took them of but they took them and kept them. read more

I cannot say enough wonderful things about this hospital. Ever staff person we spoke with was caring, compassionate and very polite. My received excellent care throughout his stay for his hernia surgery. I would recommend this hospital to everyone! read more

This hospital should be used as an example for other Doctors and Nurses within Canada and around the world on how NOT to conduct themselves. My sister could not keep food or water down for 3 days and after bare minimum testing she was instructed by Dr. Aida Owlia to go home and follow up with her family doctor who is not available for a week which is why people go to the emergency because it's an EMERGENCY. When my sister called one of her specialists they were surprised she had been sent home with no follow up testing or antibiotics after reading the hospital report. We went back to Humber by ambulance, more testing was done and finally a different doctor gave her an appointment to see what is going on with a scope. This is what should have happened the first time we sat there for 10 hours the day before. I wish I had gotten the very unpleasant nurse's name at the desk today in the O Zone but will report it regardless. When I politely said excuse me to the nurse and asked for medication the paramedic told us to ask for she very abruptly said "the doctor will give it to her." And seemed very irritated to have her personal conversation with her coworker interrupted. I then went back and said we have been waiting a while already and she feels like throwing up so I'm not sure what to do should she just vomit on the floor? And the nurse said "yes" Then proceeded to question me in her rude tone on why my sister didn't fill the prescription out if it was prescribed to her the night before ... we did fill it out but we left in an ambulance and did not take the pills with us. I really am so disgusted by that answer, lack of care and disrespectful attitude... when people are in the emergency it is the last place they want to be, I'm not asking my nurse to be a smiling clown for me but simply speaking in a normal respectful tone and answering basic questions in a non sarcastic rude tone makes an already upsetting situation less upsetting for an anxious patient. Eye rolls, snappy comments and a miserable personality are disgusting things to be met with when politely asking simple questions about your loved ones health. Why do we accept this behaviour from medical professionals?? If you have gotten this far in my review and have also had horrible experiences with this hospital I encourage you to complain and use names. If we stay quiet nothing will change with our horrible healthcare system. read more

I suffered racism by a doctor who attended me within 2 minutes, asked me immigration questions, called me illegal ... I was dying in pain (I used Unison's insurance) I came home full of pain, it was an old doctor who attended me, must to see the racism in his eyes , now i'm going to another hospital , he recommended Advil ‍ i'm almost dying of pain in my stomach left side read more

Humber River Hospital - time and date I was in this hospital (horrible doctor asking immigration questions) - Hospitals Near Me - Toronto, Ontario

RATING AS A VISITOR COMING AFTER BUSINESS HOURS. First impressions are key and this hospital starts it all off in their parking structure. Before you even enter, there's a sign that tells you how many parking spaces are available and on which floor. As you drive in, you grab your ticket at the dispenser then look for the empty spots that are marked by the green lights above the middle aisle; this alerts you to what's open all the way from one end to the other (please see pics). When you enter the hospital, there is a cool revolving glass door that you do not need to push. It moves according to how fast or slow you are walking. If you are independent and are good at reading maps and directories you can easily find your way around. Look for the "Way finding kiosk" where you can punch in your destination and it will give you individualized directions on how to get there from where you are. All departments are well marked and there are directories and well placed signs everywhere. If you are looking for human interaction there are staff members that you could approach for help. Patient rooms and washrooms are spacious. Make sure to make use of the many hand sanitizer dispensers in the hospital so you don't end up catching anything and bringing back some bugaboos home to your fam. You need to pay for your ticket before you leave the parking structure. If you are paying with cash you have to get out of your car and walk to one of the pay stations near the exit of the parking structure; otherwise, you can pay with your card as you drive out. read more

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this hospital deserves less than a one star rating. has me waiting 4 hours for absolutely nothing, was told to wait for pain killers, never showed? flipped off by the doctor to ask the nurse how long medication would take to arrive, and was told she doesn't know? terrible terrible service. read more

Doctor sent me home with no resolution after only doing blood tests when I went because of severe abdominal pain. Nurse suggested I can walk just fine when I asked for a wheelchair. The following is a more detailed explanation: I arrived in the middle of the day because I fainted and felt awful abdominal pain. I could walk but it was very painful and I did not want to risk fainting again.The nurse that greets people when they walk in said she had no wheelchairs to accommodate for me and said "you're walking just fine," forcing me to walk, still in a very dangerous situation for me. Then, when my time came with the doctor, she only looked at my blood tests and saw that because it was negative, I am fine to be sent home. No additional test. No prescriptions. No remedies. I was sent home with the same pain as when I entered. Overall, this hospital made me feel unwelcome and easy to dismiss. read more

https://patientombudsman.ca/Complaints/Make-a-complaint/Submit-Complaint just did a complain about Humber river hospital. do not go to that hospital if you want good care. my dad had dementia, was kinda loud on floor 12. after a bad fall and was healing in the hospital they release him before he can recover fully. now my brother is gonna abandon him at the hospital for a crisis care. GJ assholes. fuck humber river read more

At least it's clean.... I might die from lack of care but at least I didn't pick up a fungus infection or something like at north York general.... As an update I had an mri done at my follow up the dr determined it was abnormal and needed to refer me to a neurologist... after a week and a bit no call from the neurologist. So I called the 4th floor medical office where I saw the referring dr and was informed the dr didn't even make the referral... UNBELIEVABLY INCOMPETENT! Becareful to follow up with this hospital as the drs really don't have attention to detail where it's needed. read more

Arguably the shittiest hospital in Ontario, Nurses sitting on their asses either stuck on their phone scrolling or doing tiktok videos, doctors are always on lunch or dinner, fat boys need to stop eating and help some patients.. This is the definition of free canadian healthcare. read more

This is a great hospital with great people. they know what they are doing. if you see reviews from strictly ER patients, then you will see bad reviews about any hospital because of the context. Long lines always - at any Ontario hospital you will get this. People coming in bc of sudden injury or illness. Not exactly the most rational person to get a reaction from. But past this context, from my experience at least, these doctors truly care and will do anything for their patients. The heart of any hospital is the nursing staff. And these nurses are solid read more

I have a horrifying experience here with my social worker, Marina Khalil. Never in my life have I been made to feel so worthless as a human being. To the point where she made my mental health plummet. Belittling, rude, completely lacking in any kind of compassion or empathy and just a vicious person. I regret coming to this hospital because I was completely reduced to tears by this woman. The way I was treated was very far from okay and I want people to know this. If you have concerns about your mental health, this is NOT the hospital to go to. read more

Yikes ! Arrived at the hospital on a Monday night at around 9pm. Emergency was packed to the rafters with people. Was processed through and put in queue. Didn't actually see a doctor until after 3am, despite being in massive pain. Dr. recommended not giving an x-ray (although another Dr at a different hospital did 1 day later). While waiting for a shot, my doctor threw a hissy fit in the hallway (everyone could hear him)...about a stabbing victim being redirected to emergency and how they weren't equipped to deal with it and he was refusing to treat the incoming patient. He was trying to garner support of other team members. His tyriad went on for over 10 minutes. Didn't leave the hospital until 6am the following day...While not really being cured. Went to Mackenzie Health in Richmond Hill the following day and received far superior service. read more

Dr. Sebastian Rodriguez of Humber River Hospital's office is FUBAR! Expectations were met with abject failure. And, you could be this office's next victim!!! Fact: Consultation with Dr. Rodriguez on March 2, 2022. Fact: Within the next two weeks, Verna called and set the expectation of surgery approximately 12-14 months from date of consultation. Fact: On February 6, 2023, received an automatic e-mail reply confirming the expectation of "continuing to contact our surgical patients to provide them with their surgery dates" and "current wait time for surgery is approximately a 12-14 month wait from the time of your consult appointment with Dr. Rodriguez." Fact: After multiple attempts to contact this office, Verna picked up the phone on April 12, 2023 and set an expectation... promised to get back that afternoon; did NOT happen! Fact: On May 1, 2023 (1 day short of 14 months), Verna finally called with a referral to another orthopedic surgeon at a different hospital; she said she marked the referral URGENT! (News Flash... Dr. Rodriguez's urgent is NOT the next surgeon's urgent!) And the worst failure of all, because it reflects on all Ontario doctors... the expectations of physicians "Ending the Physician-Patient Relationship", as published by the College of Physicians and Surgeons of Ontario. read more

There is no proper organization in the ambulatory registration. It's a total mess. There is someone checking off names as you enter then he tells you to sit and they will call you. Meanwhile people that came in after you get to register first. It's busy so a number system would be more fair and organized. read more

Staff is helpful... but few of them are not! Our family doctor asked to go to the emergency and at that time i was 20+ weeks pregnant so i was not aware of the fact that i don't have to wait in emergency and i can go straightaway to L&D... anyways.. in emergency section a lady(not helpful at all plus rude) told me to wait there and wait for my turn. I waste like an hour and when my turn came the lady at the counter said that i have to go to L&D directly and i should not have wasted my time in emergency area waiting for my turn.. when we told about the other lady she was not sorry at all.. Apart from this experience i didn't the fact that the parking rates are too much! The hospital is near to my place but still if i have to go there then i have to chance ttc buses twice.. they should decrease the parking rate a little. Apart from this L&D people are very helpful and understanding read more

DO NOT SEND FAMILY HERE. This hospital is a disgrace. After finding cancerous tumors on elderly patient, who barely had energy to sit up let alone care for herself, she was kicked out of the hospital with promises of all these supports put in place for home care - nurses, psws, palliative doctors. NO ONE came for two weeks as patient withered away and sat in her own excrement - family members, sick themselves, tasked with 24/7 care without the proper training but trying their best. At the hospital, the alternative to this was bluntly offered: assisted suicide. Meanwhile patient would have remained stable if kept in hospital, or supported at home had anyone bothered to send the supports that were promised. This was a traumatic experience having the hospital discharge a clearly ill patient, then lie about her care plan at home. Shame on you. Would you treat your own family members the way you treat the elderly here? No wonder everyone we've spoken to since knows your reputation. If only we had known sooner. Countless articles of this hospital discharging critically ill patients. If anyone else is out there reading this and considering a lawsuit, we are happy to collaborate. Traumatized by this ordeal. read more

I have read the other one star reviews, and my experiences are similar to some of the other comments. I wavered between one and two stars because there are good people there, some of whom ultimately helped with decency. My doctor is superb and I eventually sorted things out on an individual basis with other staff, coming to respect what they can do at their best. But I believe they need to change their approach to both how they speak to older women (and transgendered persons), but also to consider the care of seniors more generally, plus not to assume age just by someone's appearance without checking the birthdate. They also may wish to consider asking people how they like to be addressed and not assume that seniors need baby talk, not to assume that seniors cannot understand nor deserve their own names, not to assume that seniors don't wish to be addressed with normal human titles, nor to assume that seniors are not capable of normal human language. The technology at Humber is quite advanced. Yet, treating persons as persons no matter their age and gender is key not just to the patient experience, but treating persons with dignity will lead to fewer patients acting out. If they treat all of us as human, they'll have many fewer issues with patients becoming agitated, which will help their length of stay statistics as well. read more

Came with my uncle, he had an appointment at 12:30pm , checked in at about 12:00pm. It's now 1:36, and there are still people who have had appointments before us waiting........ Over booking appointment? Busy day? Sigh...... read more

Doctors the best , clean hospital but nurses not professional, I had surgery yesterday , after wake up for 3 hours ,the nurse in day surgery told me wake up and go home you cant sleep more . go for dress and leave . time is over for stay . no help no ask about pain nothing . read more

We have been here so many times. Each time it is the same story....whether its packed or it is empty....we have to wait at least more than 5 hours to be treated. Why do they take so much time to treat people who are sick. Ontario health care is worse compared to my country. I would rate it 0 stars. read more

Burnout is real at this hospital. I work in healthcare and have been to the ER of many Toronto hospitals. This was by far the worst experience. I arrived to the ER with my daughter in the evening hours. We spent 4 hours waiting to be seen and finally left as the wait time in the ER kept increasing with no end in sight. This was to be expected although I must say I wish our system was not so bogged down and that staffing a place as busy as an ER was given priority. However what I witnessed during the four hours was not expected. From the triage area, to registration and the internal waiting room of the ER I did not encounter one staff member who was not unpleasant. They were rude, condescending, and had zero empathy or compassion for patients. I even witnessed one nurse rolling her eyes when asked how long will the wait be? I get it, your job isn't easy and yes you have probably been asked that a million times but check your attitude. You signed up for this job so if you can't do it anymore because you simply are burnt out or do not care anymore then find another line of work. End of story. My advice to anyone who needs urgent medical care is to avoid this hospital. read more

They call themselves state-of-the-art digital hospital but they have no accessible wifi for guests or patients, ever. What a joke in this day and age that a family member whose waiting for hours for their lives one in surgery can't access wifi to do work or respond to emails etc. Do they realize how crucial wifi is nowadays and how much easier it would make their own lives if patients and families had wifi. Unbelievable. read more

This may be a "state of the art" hospital but the actually patient care is pathetic. Staff is rude, disinterested and have the longest lag time in response to actually medical issues which is just beyond unacceptable. This is without a doubt one of the WORST hospitals I've taken my father to in the GTA and we only ended up here because the paramedics refused to drive him to TGH. STAY AWAY if you have that option read more

I came to this hospital with pain in my ribs and it was unbearable to the point where I couldn't sleep. I arrived around 6 am and was put into a waiting room where it took me 5 hours to get a room with a bed, it took another 2 hours to see a doctor and get tests done. It then took another 2 hours for me to get my results and be discharged. Total time of 9 hours! If I had know it was going to take this long I would have waited until 9 am and gone to a walk in clinic. Staff are kind but they work so slowly and the time between patients and updates takes very long. By far the worst experience I've ever had in a hospital. I know they have to treat critical patients first, but the fact that it took 2 hours to get results and be discharged blows my mind when the doctor and nurses only spoke with me for 10 min. In summary a total wait time of 9 hours and actual interaction time of 30 mins! read more

Humber River Hospital sucks. The nurses in emerg are slow and extremely rude, the doctors aren't much better. In March I sent my daughter to the hospital in an ambulance with a suspected gallbladder attack. She was in extreme pain, lying on the living room floor, tears running down her face. They made her wait in the waiting room for 5 hours, nothing for the pain. I called to complain and was told they would get to her when they could. She had to throw up and was trying to make her way to the bathroom, the nursing staff could see her struggling but not one of them offered to help her. They just sat there and watched her struggle. Hours later they finally admitted her with pancreatitis. I will say that the nurses on her floor were really nice. It's unfortunate that this hospital is so pathetic as it showed such promise as it was being built. It's a very nice looking hospital but what good is good looks if your personality is horrible. read more

my brother got here at 8:30, went straight to the emergency room and told reception what was wrong. It was clear he wasn't breathing properly or couldn't stand straight, he was in a lot of pain. They just made him sit down. It's now 1:30AM and he hasn't seen a doctor yet. please do not bring your loved ones here. Update. They seen him for less than 15 minutes. They didn't give him a proper examination and less than 3 days later he was back in the hospital for the same problem, but even worse read more

For a "state of art" hospital this place is disgusting I would rate it 0 if I could and they should compare themselves to hospitals in the US to see what a real hospital is I had more than several very negative experiences here with both parents and waited to do this as did not want repercussions on their care...if that is what you call it!!! They have since passed and now feel obligated to warn others of this deplorable place It's a place to die...not heal read more

Came here with my daughter to the emergency department. For a new hospital I have to admit it's dirty, the floors are suppose to be white yet they have rgreyish black marks throughout. The staff are unfriendly with an attitude. I know it was long weekend, but really. Yet my biggest complaint is the Triage waiting and registration area. The hospital prides themself on confidentially. We were waiting in the Triage Lounge for 2 hours, we heard EVERYONE'S health issues. No privacy , definitely do not provide confidentiality. Couldn't they of constructed an enclosed, private Triage registration area. Horrible for a new modern hospital. read more

I had a health scare this morning, (March 6, 2020). I can not explain the fear that came over me, the thoughts that ran through me, as I sat in the waiting room of the Emergency Department. When going to Hospitals...we often forget that it is a wide wide world...with a lot of people in it...living breathing and going through sometimes the very same thing a neighbor, friend, foe, or family member might be going through. Though the Hospital consists of hundreds of qualified employees, Doctors, Nurses, Receptionist, Janitors, etc...they too are Human, and not robots and although we are in pain, we must have patience for them as well. I have never written a "review" before...but today I felt the need to, as the emergency experience is not often viewed in the best regard. I am writing this review to give a "shout out" to Doctor Soberman!! Also to the team in the O-ZONE... I cannot apologize enough for becoming inpatient, and I cannot thank you enough for the grace giving to me in return in the form of Doctor Soberman!! It is because of Doctors like you, that Faith in the Health Care System remains... Please continue to have your personality and expertise that made this experience in the end not at all a bad one. Thank you again to the staff on that floor, and I apologize for losing my cool, I appreciate the work you all do! Nicole read more

I know the publicly funded healthcare is prone to performance issues but this is simply ridiculous. My friend called 911 and was admitted here in ER but no doctor showed up for over 2 hrs while he kept screaming in pain. When doctor showed up n recommended morphine every 20 mins, no nurse came in for another hour. After 4 hours of agony we finally walked up to a doctor and pleaded for our friend. Help finally arrived! read more