BCBS is an abomination. They could care less about their patients/customers. They provide laughably…read morehigh premium costs and copays while providing anemic service. They incorporate all manner of ersatz roadblocks in paying for even prophylactic services like vaccines! My wife's doctor prescribed a Shingles vaccine at her age. She told us that she did not have the vaccine on hand and that we should go to our pharmacist to get the vaccine. We went to the Osco near our home. We completed the extensive paperwork but were rejected by BCBS. We called BCBS and were told to go back to our doctor to follow a different approval process! All of this for a vaccine. We called our doctor who told us we could go to Walgreens for the vaccine. We went to Walgreens and completed the extensive paperwork again! The pharmacist called BCBS who told us we were not covered for the vaccine on our policy for which we pay $330 per month! We again called BCBS. After 2 hours of massive run around and misinformation, we were told that we would have to convince our primary provider to find a secondary provider in network who could give my wife the vaccine. And that is where we are right now. Multiple doctor and pharmacist visits spending hours to get a vaccine. Pig selfish greedy insurance companies like BCBS purposefully make getting basic service extraordinarily challenging because they know many folks will give up saving the corrupt BCBS tons of money that remains in the CEOs, administrator, and shareholder's clown size pockets! BCBS motto is self over service Avoid these insurance monsters at all costs. They are greedy pigs for sure!

Blue Cross-blue shield Medicare-Medicaid plan sucks. The doctors or facilities within their network…read moredo not offer too many services for their consumers with disabilities. Their offices are not accessible for persons who use wheelchairs. I am pretty sure other medicare- Medicaid plans suck too. whoever thought of this stupid insurance idea, did not have persons with disabilities in mind. there's a lot discrimination towards us because doctors do not want to deal our insurances or disabilities.

Mike Desonoyers stole $500 from me. I had given him my credit card information to pay my new…read morepremium. I am now finding out he also paid himself $500 without my consent. The website states their services are free. Mike refuses to return calls/emails. I have reported him to the BBB and will take further action if necessary.

After leaving my prior job, I was in need of short term health insurance. I began working with Ryan…read moreat Illinois Health Agents and from our first conversation, the professionalism that I received was second to none. He was able to create a plan that catered to my insurance needs and he ensured that all of the details were perfect. I recently had to visit urgent care; I was concerned about only having short term insurance and the cost that I may have out of pocket. I reached out to Ryan and he reassured me that all services would be covered. The plan that he set me up on covered everything! I highly recommend working with Ryan; he truly cares about his clients and I could not be happier to be working with such a great agent.

Dr Francis Lichon is an amazing rheumatologist. I was diagnosed at age 14 with Sjögren's Syndrome…read moreand Dr Lichon is the ONLY specialist (and I have seen many over the past 17 years) that has truly helped treat my symptoms and overall disease. His entire staff is wonderful as well. The ladies at the front desk are always so kind and very helpful. I highly recommend Dr Lichon! Aside from his Carol Stream, Dr Lichon also has an office in Naperville on Martin Avenue next to the hospital.

A similar program to Access to Care, Access DuPage is for uninsured people in DuPage County who do…read morenot qualify for Medicare, Medicaid, Kidcare, etc., but are of lower income. They offer a network of physicians who see enrollees for low fees, and the annual cost of the program is nominal. http://www.accessdupage.org/

Arelys is a kind, understanding, and knowledgeable agent! She was awesome with helping me open up a…read morenew policy for my child and she was so willing to help me understand many of my questions and concerns. I just want to give a big thank you to Arelys for helping me and making me feel hear, understood, and just her kindness made my entire day today!! Thank you Arelys!!!

My recent experience with the State Farm office in Addison, under Lusi Garcia, was extremely…read moredisappointing and far below the standard I expect from a company that promotes itself as customer-focused and service-driven. From the beginning, I experienced a consistent pattern of condescending communication, poor listening skills, and a lack of customer-centric mindset from the representative assisting me. Instead of hearing my concerns, he would quickly respond in a way that disregarded what I was actually saying, and he often shifted the conversation back to his own background rather than demonstrating that experience through real support or understanding. This made the situation more frustrating because it felt as if my issue was not being understood or taken seriously. I have been a State Farm client for 11 years, and my parents even longer, yet he made it clear through both his words and his rude body language that this history meant nothing. There was no acknowledgment of loyalty, no appreciation for the relationship, and no willingness to provide the level of help expected from someone in his position. Throughout the conversation, his fixed mindset and personal opinions consistently overshadowed any attempt at real client support, and this pattern repeated itself again and again. What made the experience even more upsetting was his repeated reference to his "extensive experience" and knowledge in the industry. In my opinion, this only made the situation worse. If someone truly has many years of experience, then the expectation should be that they are knowledgeable in their company's processes, trained in proper client relationship management, and able to guide customers through stressful situations with clarity, respect, and professionalism. Unfortunately, that was not the case here. There was no real effort to support me as a client, advocate for my concerns, or explain the process in a way that demonstrated empathy or understanding. A representative with strong experience should know how to actively listen, de-escalate issues, and provide meaningful guidance--not dismiss concerns or respond in a condescending tone. Even though he mentioned they "don't get incentives for approving or denying claims," it is still a business, and every business has metrics and expectations for customer service, compliance, and client retention. Based on my interaction, it seemed he did not fully understand or prioritize these responsibilities. Overall, I left this experience feeling unheard, unsupported, and disappointed that someone in a customer-facing role demonstrated such limited willingness to help. This situation reflects poorly on the office and raises concerns about the level of training and client service being provided. I hope this feedback is taken seriously, as customers deserve respectful communication, accurate information, and representatives who genuinely work in the client's best interest--not simply to get through a conversation or sell a policy.