I am really upset with the staff at this office. Every single time I have came here I have had a…read morecold shoulder by some of the staff. There are one or two receptionists who are really nice and made me feel better- but it was not enough to make up for the lack of care by the entire office. I came here, because I really enjoyed the doctor and the way she treated me at the ER. I decided to drive to appointments all the way from East Grand Rapids to see this doctor. Unfortunately, because of construction- even leaving early I would not always be able to make it on time. This office says they have a ten minute rule, and both of those times I was at the office within the ten minutes and was forced to reschedule extremely important appointments- even though I called and said I was trying my very best. I understand that being late isn't a good thing, but I followed the rules, tried my best, and was as respectful. My last visit to the office I had sped through traffic and attempted checking in at 11:24 am (my appointment was at 11:15) after calling that I was stuck in construction only to be told this was my third appointment where I had to reschedule and they were dismissing me as a patient. I couldn't even get a minute to talk to someone and was silenced and told to leave when I tried to discuss an important topic (I had recently had to file a police report for stolen medication, and also have very bad asthma that had been flaring up in the summer humidity. It's been rough.) I really did not feel cared about even remotely by the staff. I had sent emails and received short responses to serious questions. It was impossible to communicate, and I received different answers about serious things from all the staff members. I never received any reminder calls. Often I had to go to the Cascade Immediate Care center (which was cheaper....) to get a prescription to one of my inhalers, because this office would not refill without an appointment. They also scheduled an appointment for each issue instead of addressing the concern when needed- which costs a ridiculous amount of money! The worst part is that I received a letter saying the physician and I didn't share "mutual respect." I don't feel that if was a very professional thing to say, and to say someone doesn't respect you or vice versa without any communication is very insulting. My personal experience is that this office is really just trying to make money by rescheduling too many times, and dropping patients. They have awful ways of communicating and show no concern to serious issues. Seriously, just avoid this office.

Never had a problem with any of my visits. Doctor is very nice. Close to home, which is great.read more

My first visit was very good. X-rays were taken, a diagnosis was made and a treatment plan,…read moreincluding a walking support was provided. I paid my co-pay of $45.00. Two weeks later I returned for a quick follow-up. I was much improved, and I did purchase a set of orthotics as had been recommended at the first visit. Visit was very brief with no X-rays or anything else. No mention of a co-pay when I checked out. Several weeks later I received a bill. She had charged and billed insurance as much as she had charged for the first visit, but this time there were no x-rays, no walking boot, no diagnosis, nothing. Again I was billed another $45.00. I wrote to complain but received no reply until I received a new bill.

I've been going to novo chiropractor in Grandville over two months now. I posted a review when I…read morefirst started stating how Impressed i was with the staff and services.Figured I'd give an update. Let me start off By saying not one day have I ever walked in without the staff being the happiest imaginable. They are genuinely good people. They truly do care about there patients from beginning when you walk in to even after you leave. When I started going to novo I had horrible shoulder pain. Saw two other chiropractors prior and no one could figure out what was wrong with me. Within 15 mins of my first visit Dr.Bailey had figured out what my issue was. She came up with a plan and her plan worked amazing. I sit here three months later able to lift 120lb dumbbells when before I could only hit 85 pound dumbbells due to the pain. Words can't describe how happy I am with the help and guidance I received from dr. Bailey and all the staff who assisted and continue to assist along the way. I wouldn't ever consider going anywhere else. I could move an hour away and still would drive here due to the service and success I personally saw from this place.

From the owner: The team at Novo Chiropractic Sports & Wellness Center knows chiropractic can be what transforms…read moreyour entire life. We’ve seen it happen time and time again. Someone usually contacts our office because of pain. They’re not sure where to turn and have heard about chiropractic. When they walk into our warm and welcoming environment, they can feel themselves start to relax. You will, too, because no matter which of our five locations you go to, you’ll receive the same personalized care and our best recommendations on how to reach your goals. If you’re within 30 minutes of the Metro area, you won’t be any more than 15 minutes away from one of our offices. With multiple doctors on staff, you’ll get the combined benefit of our expertise.

The staff is fully engaged in working on your issue. They are very encouraging as well as…read moreprofessional on working on your issues. Jon and his team are awesome to work with. I have seen very good results in addressing my issue. One Very Satisfied Client!

Charges were different without warning based on what time they said they worked with you?…read moreCharged from $150.00 to $350.00 I was never warned about the extra cost. The therapist usually worked with more than one patient at time. I will find a place with more integrity than this place for sure. Very disappointing I have to pay most of this out of my pocket.

From my first phone call, I felt cared for by the staff. I saw Nicole most of the time but each…read moretherapist is terrific. Nicole listened to me carefully, then set about helping me with various issues. Don't underestimate this place!

I can't recommend the Hudsonville location enough!! I have had the chance to work with both Tyler…read moreand Nicole, they are well versed in their craft and put your comfortability and concerns above all. Amazing patient care. I will always return to them for all my PT needs. And their office manager Meghan will always meet you at the counter with a smile.

I have had back problems for years and finally decided to give chiropractic a try. So far I have…read morehad a great experience! I've seen both Dr. Kik and Dr. Mazey. Both have been wonderful to work with. I liked that they initially did X-rays and both seem genuinely interested in my concerns. The office staff are also very caring and friendly.

From the owner: Chiropractic Care Spinal Decompression…read moreMassage Therapy Laser Therapy Health and Nutrition Detox Natural Supplements