Benny was recommended by my plumber when I had issues with things backing up that shouldn't…read more This was on a Saturday the day before the hurricane and I thought I was in trouble. Despite being busy Benny and Manny came to my house and resolved the problem. We were very happy. Very customer focused and does good work. I would definitely recommend them and will use them again should the need arise.

I had called Medina's one morning told them I had a clogged drain in my bathroom they came out that…read moreafternoon snaked out the hair in my sink, they were very professional I was very happy with the service.

Found this company here on Yelp and they did a great job responding, got me on the schedule…read morequickly, and got the job done at a great price. Definitely recommend.

Couldn't be happier with the service I received. They were able to accommodate me in a reasonable…read moretimeframe and showed up on time. They found my buried tank on the first try and the whole transaction was completed shortly thereafter without any problems. Will definitely be using again. Thanks!

Quick reply after initial inquiry, professional on the job, and fairly priced. Highly recommended!read more

After receiving an egregious and questionable estimate from another company, I called this team for…read morea second opinion--and I'm incredibly glad I did. From the first phone call to the completion of the work, every employee I interacted with was professional, polite, and genuinely helpful. Communication was clear and consistent throughout the entire process, which immediately set them apart. Their technicians took the time to thoroughly inspect my sewer line using a camera and had me watch in real time as they scoped the pipe all the way to the city connection. They explained everything as we went--pointing out pipe materials, joints, and areas of minor root intrusion--so I fully understood the condition of my system. There was no pressure, no scare tactics--just honest, transparent information. They confirmed that my line is structurally sound and only requires routine maintenance, which was a huge relief and a stark contrast to what I had previously been told. I also really appreciated how communicative they were while working in my basement, providing updates and walking me through each step. It's clear this company values transparency and customer trust. It's now been a couple of months since the work was completed, and I've had zero issues with my pipes since--everything has been working exactly as they explained it would. Overall, they did an exceptional job. This is exactly how a professional service company should operate, and I would absolutely recommend them to anyone--especially if you want an honest assessment and clear explanations.

This is a family-owned business with quality service, fair prices, and professional staff. They…read morecame out and solved my problem with good humor and excellent prevention advice. I highly recommend this company.

Received service from American Septic on Tuesday 5/8/18. When I called to inquire their pricing was…read morecompetitive. They left a message and they called back quickly. The customer service rep was helpful and explained a few things. She even helped me to determine some info about my septic system that I was unaware of. They were able schedule me within a week of calling. On Tuesday I called to pay for service and she informed that they arrived early and took care of the service already. I normally use a local place but will consider using American Septic in another two years.

If you want someone to do the job and do it well then I suggest you hire this company. They…read moreperformed our Septic inspection for our potential new home and did an amazingly thorough job of checking the septic system. Most companies don't even spend more than a few minutes but this man spent well over 2 hours and discovered issues. I recommend them to anyone who needs anything with their septic. Courteous, professional and knows what he is doing!

I spoke with a very nice lady in bookings who initially said they wouldn't be able to get out to…read morethe house until Thursday. However, she moved some things around and was able to get someone out to the house by 2:30! I really appreciate Matt. He was kind, courteous, and went above and beyond to help locate the septic cover. He did a splendid job recovering the lawn and even threw down some seed afterward. We just don't see service like this anymore. The price was fair, and I got a lot of value from working with Drain Works. I highly recommend them!

Had a great experience with Alex at drainworks. He was very informative and knowledgeable and…read moreanswered all our questions in a very friendly and professional manner.

the service was great especially Jamie he made it!!!! he…read morehelped my husband. We will use them again

I did not realize how big a problem I had with my septic backup, likely because I have a very long…read moredriveway. Mark and crew arrived the morning I called, actually had to leave and come back with a bigger truck and worked for hours until the job was completed. They were amazing, professional at all times, courteous, I really can't speak highly enough about this company. I also had absolutely no complaints about the bill either, considering the amount of work involved I believe what I was charged was very fair. Should I have any future issues in the future, I won't hesitate to call them again.

I was able to make an appointment online and they had so many available times which allowed me to…read moreget someone to come out just a few hours from when I noticed the clogged pipe. They have short 2 hour windows for appointments which is great that I didn't have a 4+ hour window of time I needed to wait for them to come. The gentlemen, Mike and Andre, that cleaned a clogged pipe we had with a giant snake, were really pleasant, kept everything clean and kept me informed about what their doing and what their recommendations were. Once they finished the work, I had another gentlemen come, Justin, who was an inspector and checked that the pipes we have are still good and there aren't any additional issues I should worry about. He too was really kind and allowed me to view exactly what he was seeing and walked me through the process. It was also nice that none of them tried to upsell me on additonal services or add ons. This inspector service was recommended to me and was free of charge. The snake drain cleaning was their most basic service for what I needed and was $700. I didn't do much shopping around so I don't know how their rate compares to others. Overall, I had a really good experience with them and would recommend it especially if you have urgent plumbing needs.

Franklin was wonderful. very honest and willing to show me exactly what was going on and what was…read moreneeded go fix the problem.