I've used DOTR for years and truly feel so grateful I found them. Their concierge style service…read moremeans that they match you with the right fit for your dog and its needs, and never leave you in a pinch if something happens. And they do background checks. Misty was our go to to walk our doggo and while it's bittersweet she's moved to Big Bear, anyone who works with her via DOTR is so lucky!

Misty is very good with cats and dogs! Always goes above and beyond. She has helped me walk my dog,…read morefeed my cats, give one of my cats medication, clean the litter boxes and more for multiple years. I couldn't have asked for anyone better. She is the best! Very caring and my pets loved her.

My mom was admitted to the hospital in big Bear and needed a place to keep her dog. My mother's…read morecaregiver interviewed Jenny Shelton and told her about my mom's terrier. Jenny Shelton was told that my mother's terrier must be inside and has never been outside alone (the dog is 7ish lbs and this named "Tiny". Jenny Shelton left Tiny alone in her home loose along with a husky and an accessible doggie door leading to the outside in big bear California, which is mountainous with many wild animals. When Jenny Shelton got back, the terrier was dead and mauled and outside. One can only assume it was the husky who killed Tiny because a wild animal would've carried him away. My mom is 85 years old, a widow, lives alone, and now has lost her little dog who was a support to her. She is heartbroken. Jenny only had the dog for one day before it was killed while under her care in her pet sitting business. Do not leave your animal at this facility.

This is a GENEROUS 3 stars for this place…read more The husband and wife crew, I presume, is so very sweet but I have some serious beefs with this place. And some may think me that I'm being too lenient with the rating based on my reasons, but when you are faced with limited choices, well.... When I called in advance to ask about them being open on the Sunday of President's Day weekend, they said, "of course. Just call though if you change your mind." I asked how much a day of pet sitting cost and they quoted me $50 over the phone. I told Debbie how old Penguin was and that she was current with all her vaccinations. "See you Sunday." I show up to the place which is a house on Big Bear Boulevard. It has a pet store in the front rooms and the remainder of the place, from what I saw, is dedicated to the roaming of dogs. A chain-link fence surrounds the back yard. I whip out my $50 cash along with a folder of all of Penguin's vaccination docs. Debbie tells me that she doesn't need to see the papers...hmmm. Then she tells me that the fee is $60. Now, as far as the $60 goes, MAYBE I heard wrong over the phone. MAYBE it's more expensive over a holiday weekend. Or maybe I'm a city slicker sucker, but I didn't fight it for the very possibility that I might have heard wrong. Dismissing the need for papers had me a little concerned though. I didn't worry all too much because my girl had all her shots and she is on flea meds. So I took a leap of blind faith hoping that this place wouldn't have rabid dogs running around. Upon my return, the couple told me that my Penguin minded them well and that she played nice with the other dogs. So yes, even though I thought that the couple was very friendly and Penguin seemed to have had a good time, I have to lay out the facts for those who end up considering this establishment for pet care. It's slim pickin' in the Big Bear area, so just make sure to check everything out and to ask your questions. Hopefully, your experience and MAYBE a future one from myself can up these stars. Like I said, a GENEROUS 3 for now.

We called this place for a grooming on our dog on a Saturday (9/11/2010). The appointment was for…read more1:30 pm. However, when we went to the place, it was closed. We waited a while, but still no one showed up. We called to find out if anyone was there, but nobody answered. We left a message, but never heard back. We returned at 3:30 pm, but the place was still closed. It seems to us that this is not exactly the way to run a business,especially if you make an appointment with a new prospective client and do not keep it. However, it appears that some other people do not share this same opinion. We shall never go back to this place and will not recommend their services to anyone else.

The service and staff are great in dealing with my Dobie. We have taken him a few times now and the…read morestaff continues to be consistent. We can go to the website and view photos from the day of which is really thoughtful to do so. Thank you Highly recommended.

I highly recommend Renaissance Pet resort and Grooming. I have a very finicky little dog and they…read moredid so good with him. I've taken him to several other places in banning and this is by far the best. He looks so good even on his face where they really have a hard time usually his face looks wonderful and they were very professional and very nice and friendly.