So super happy with this store! They never fail to provide friendly customer service! Carolyn was…read morevery helpful!

Xavier at the TCC in West Point Virginia, although very polite and curious, could have told me…read moreabout the REDUX membership that I was being charged for before asking for payment. He also could have ensured that I received a receipt before leaving the store and maybe I would have noticed the sales tactic being used to take money from a long standing Verizon customer. Although I do not plan to leave Verizon for this devious dishonesty, my trust in Verizon and its authorized dealers is fading. I have read where this has happened to others. It makes no sense why this would be allowed. Due to the fact that I am unsure if anyone will read or act on this review, I will be writing reviews about this on yelp and pasting it to any other review page available. My family and I have spent a lot of money with Verizon and have had small issues in the past. Forcing a customer to unknowingly purchase an unwanted membership is one that cannot be overlooked.

Be alert when they show you your next bill ! They add extras into account and when you get the bill…read moreyou're paying for add on service you didn't ask for like (100gb Hot Spot )$10 each line. Also changing your plan even though your cost of newer plan is less $$$ you pay extra for doing it if not on billing due date (like 1/2 way into billing cycle Paper Work That's what they said . Then you have to pay that bill (with add ons & extra fees and they will not remove those add ons until next bill Maybe in 3yrs I'll look into Cox since they'll beat Verizon prices and would also save money if using both Cox WiFi /cell plan (They all use the same cell towers )

Verizon has gone down quickly. I had hoped to switch from them however that didn't go as hoped. I…read moreneeded some paperwork from them but the attendant was very rude and wouldn't assist me, forcing me to have to return to Verizon again. I returned and signed in and after a while noticed the store attendant had removed my name and didn't bother to tell me, further wasting my time. Terrible company from the bottom to the top of Verizon.

We stood around waiting an hour to be served, with no acknowledgment we were even there, only to…read morefind out they don't stock the iPhone with the amount of storage we need (pretty middle-of-the-road and not even the most storage available). It was supposedly ordered and was to be in within two or three days. It's been over a week, and the texts and messages left at the phone number the CSR, Mick, gave us apparently just goes into the ether, because he hasn't bothered to respond. At all. The last time we bought an iPhone at this location, the salesguy who sold it to us screwed up the transfer/download of the old phone's data so badly it took the geniuses at Apple two days to figure out what he did wrong and correct it all.

all you get is automated tellers and prompts bill keeps going up cant talk to a real person…read moreannoying as hell hard time paying bill over phone Jesus is this what America has turned into

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.