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    Hudson Valley Diamonds

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    7 years ago

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    David H.

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    JWatch USA

    JWatch USA

    4.5(198 reviews)
    9.6 mi

    I called them regarding my '70's Seiko 6139 chrono watch (mechanical). They advised me that they…read morecan't get vintage Seiko parts and they don't service them. This saved me a long trip over to their shop.

    Let me preface this by saying this is my first ever 1 star review - I generally come to Yelp to…read moreshare my experience with good things, and thanks to the reviews of others I rarely end up having an experience that merits a one star review. In this case, I wanted very much to like JWATCH/Chelsea Watch Repair, as it is just down the street and I have a small collection of vintage watches that tend to need a little more love than their modern counterparts. I think that if you need basic work done (quartz battery swaps, bracelet adjustments and simple mechanical services) then this shop is probanly just fine. They've got a nice little storefront and everyone I interacted with seemed pleasant, if not a bit short. However - for complicated work on rare or higher end pieces, I'd stay far away. I took my '69 Tudor Date+Day to JWATCH on October 9th to get an estimate for service on the movement, screw down crown and a scratch on the crystal, hoping an independent shop would come in with a lower quote and faster turnaround versus sending it to the Rolex Service Center in TX. They told me it would be 5-10 days until I got the estimate, and work could proceed from there - fair enough. On October 19th (10 day mark) I sent a message through their online repair portal asking if they had any news. I didn't get a reply, so I called on October 21st and received a message from the phone company that the number was not in service. Apparently, when they are closed they somehow disconnect their entire phone system instead of taking voicemails, because the number worked the next day. I called back again on the 22nd and finally reached someone; who told me that they would look at my watch tomorrow. On the 23rd (14 days) later they send me a quote for nearly $1,000, which was significantly higher than even Rolex wanted. I presume they didn't want to do the complicated work and threw out a crazy number figuring it would be worthwhile if I did accept, which I did not. I went the next day to pick up my watch, ready to move on - however, this is where it becomes a one star review: When I got home, I went to set the watch (which hadn't been wound the entire time, which is how I know they were just sitting on it) and the crown and stem just FELL OFF. Literally fell apart - mind you, the watch was perfectly intact when I dropped it off. I thought about taking it back but decided to stop by the highly rated Star Watch Repair in Midtown before wasting another week with JWATCH. Star took one look at the watch, fixed everything JWATCH had broken right in front of me and then quoted a significantly more reasonable $500 for the work I requested. I picked it up from him 10 days later (total) and its perfect. Like I said, this is my first ever one star review and it really didn't have to be, but their lack of communication and the gall of returning a watch that hadn't been put back together gives me no other choice. Skip this place for complex repairs and make the trip to Star Watch.

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    Hudson Valley Diamonds - jewelry - Updated May 2026

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