What a nice experience at this jeweler A lovely lady helped me by the name of Colleen . She's so…read moreknowledgeable and helpful I highly recommend you try this amazing jewelry store !!!

We stopped in, without an appointment, to see if they could repair the clasp on a necklace, the…read morespring inside ceased to function. Within minutes the clasp was replaced and the silver polished. The service is always attentive and professional. It's a full service jewelry store.

Nick did an amazing job replating my white gold rings! They glisten so well and look like new…read moreagain. Friendly and fast turn around. I also like that the work was done on the premesis rather than being shipped out. Thank you so much! When the time comes, I'll bring my watches here to have the batteries replaced.

Walking down Main St. Beacon we spotted a jewelry store and went in to find out if he changed watch…read morebatteries? There was another patron in there who was ecstatic with the repairs he did to her bracelet. The bracelet appeared to be high end. The store has a wide selection of new and vintage watches and jewelry. I noticed buffing and other machines to do repairs and/or modifications; to me it indicates he does the work on the premises rather than outsourcing. That's a comforting thought.

James is so kind and so loyal. Always does an amazing job and always gives back to the community…read more His work is brilliant and his pieces are gorgeous! Would highly recommend!!

I was there to get my son's chain fixed, the gentleman fixed it quickly and didn't charge for the…read morerepair! I'm very appreciative and will definitely be a future customer!

I called them regarding my '70's Seiko 6139 chrono watch (mechanical). They advised me that they…read morecan't get vintage Seiko parts and they don't service them. This saved me a long trip over to their shop.

Let me preface this by saying this is my first ever 1 star review - I generally come to Yelp to…read moreshare my experience with good things, and thanks to the reviews of others I rarely end up having an experience that merits a one star review. In this case, I wanted very much to like JWATCH/Chelsea Watch Repair, as it is just down the street and I have a small collection of vintage watches that tend to need a little more love than their modern counterparts. I think that if you need basic work done (quartz battery swaps, bracelet adjustments and simple mechanical services) then this shop is probanly just fine. They've got a nice little storefront and everyone I interacted with seemed pleasant, if not a bit short. However - for complicated work on rare or higher end pieces, I'd stay far away. I took my '69 Tudor Date+Day to JWATCH on October 9th to get an estimate for service on the movement, screw down crown and a scratch on the crystal, hoping an independent shop would come in with a lower quote and faster turnaround versus sending it to the Rolex Service Center in TX. They told me it would be 5-10 days until I got the estimate, and work could proceed from there - fair enough. On October 19th (10 day mark) I sent a message through their online repair portal asking if they had any news. I didn't get a reply, so I called on October 21st and received a message from the phone company that the number was not in service. Apparently, when they are closed they somehow disconnect their entire phone system instead of taking voicemails, because the number worked the next day. I called back again on the 22nd and finally reached someone; who told me that they would look at my watch tomorrow. On the 23rd (14 days) later they send me a quote for nearly $1,000, which was significantly higher than even Rolex wanted. I presume they didn't want to do the complicated work and threw out a crazy number figuring it would be worthwhile if I did accept, which I did not. I went the next day to pick up my watch, ready to move on - however, this is where it becomes a one star review: When I got home, I went to set the watch (which hadn't been wound the entire time, which is how I know they were just sitting on it) and the crown and stem just FELL OFF. Literally fell apart - mind you, the watch was perfectly intact when I dropped it off. I thought about taking it back but decided to stop by the highly rated Star Watch Repair in Midtown before wasting another week with JWATCH. Star took one look at the watch, fixed everything JWATCH had broken right in front of me and then quoted a significantly more reasonable $500 for the work I requested. I picked it up from him 10 days later (total) and its perfect. Like I said, this is my first ever one star review and it really didn't have to be, but their lack of communication and the gall of returning a watch that hadn't been put back together gives me no other choice. Skip this place for complex repairs and make the trip to Star Watch.

One of my daughter's necklaces needed a new clasp. The first place that came to mind for any…read morejewelry. Repair is Zimmer Brothers Jewelers. They didn't survive 130 years without integrity. The staff was extremely helpful and very pleasant. This is fifth generation ownership. You heard me correctly fifth generation. You don't survive five generations without integrity. Unfortunately, the clasp replacement needed to be sent out, which did surprise me as I just assumed there was an on-site jeweler who could do small repairs like that. The set was in need of a cleaning so we added that to the order. Fortunately, the Representative informed me that the jewelry I was bringing in should not be cleaned in one of those ultrasound machines. I am so glad she told me that. I did not ask for an appraisal this time because funds were a little tight but toward the end of the year, I will consider bringing all of our jewelry to them so that we can update our insurance. They went out of their way to accommodate my schedule, which did not allow for me to pick up for several months. They kept in touch, as did I to make sure that my daughter said was well cared for until we could get there. Just a tip for the public;, the price of precious metals has skyrocketed so any Repair may set you back a bit more than you expected. I felt that the price was fair, all things considered. Would I shop at Zimmer Brothers Jewelers in the future? Absolutely! They have an extensive collection of unique jewelry and a reputation that has lasted more than 130 years. I took a photograph of the lovely people who helped me and will upload it at a later date

I've had a great experience working with Zimmer Brothers and my sales associate Retno, my wife had…read morea lot of rings that she couldn't wear because of her arthritic joints, we looked at options and it would have been over 2,000 per ring, however the team at Zimmer Brothers went above and beyond to come up with an affordable solution which was a clasp that now allows her to once again wear her rings. This was accomplished with the help of our sales associate, Retno, Bonnie, Mary Ellen and Shanna who came up with the idea for the design. I'm very thankful to all the salespeople at Zimmer Brothers who worked hard on our behalf.

Super fast shipping sent it on a Saturday right after I ordered the watch. Came in better than the…read morephotos and is a real deal love this place. Will by again from them

From the moment I walked in, Jon assisted us and helped me get a sentimental bracelet remade. I had…read moreworn it for eleven years, time and wear had caused it to break. They accepted the bracelet at the end of business day. Two days later it was completed. I'm over the moon with the quality, workmanship and customer service. I highly recommend this jeweler for all your jewelry and repair needs. It was a fair price too. I was visiting from out of town and was THRILLED to be able to wear it home.

First of all the customer service is top tier. They're not going to BS you on anything and are…read morecompletely transparent which is rare in this industry. They're have a beautiful selection in store and can source pretty much anything you need in a reasonable amount of time. The value for quality of product will speak for itself. Nothing is cheap today, especially nothing of true value. You don't feel intimidated or unwelcome here which is huge. No dumb questions here. Highly recommend

Had some jewelry repaired. Excellent job done. Diamond ring sized & white gold redipped, just…read morebeautiful. Florentine white gold polished. Looks brand new & sparkly. The staff was knowledgeable and kind. Cost of repairs was beyond reasonable. Job was completed a full week earlier than promised. I felt valued as a customer and was comfortable leaving my valuables in their capable hands. I would highly recommend and will be returning for any future needs.