I left a review a few weeks ago, and to my surprise, I received a call from management. When I called back, I spoke to Erin, who was so apologetic about my previous conversation with CS. She understood my situation when I explained it and promptly reversed those fees as well. It was a huge help. I wish all their employees were that good. Thank you so much Erin for all you do. read more

These people are unbelievably incompetent. Pray you never need a loan payoff amount for a house closing, because it will take them FIVE BUSINESS DAYS to cough one up. Any other lender would be able to give you the number over the phone, and most lenders' websites can auto-generate the payoff letter with a few clicks. Five business days. Sheer madness. read more

Do not use ATM for deposits. HVFCU uses a third party to manage/operate their ATM. They can't or won't help you with ATM problems. Very disappointing. read more

Have been a member for over 40 years. No issues until about 4 years ago. Since then it's been an absolute nightmare. They can't complete even the simplest of tasks. i.e. change of address, send a replacement credit card, process a mobile check deposit. The customer service people blame the customers when they don't have information or are unable to resolve a problem. It goes all the way to the top. The managers are clueless too. Good luck banking in person if you live in the Capital district... only open during business hours and their explanation for limited hours is that no one banks in person any more ( well that's probably because you're not open ) They make you come in person to do things that should be done electronically too... it goes on and on... I took the majority of my funds out of HVCU because I can't trust them anymore. Do NOT open an account here! read more

went in to cash their money order waited at cashier counter the had to wait for the customer service counter to told I needed to wait on another line to see a customer service representative They SUCK !! It's my valuable time trying to cash their money order ‼‍ read more

Don't bother trying to get a loan from these thieves of joy. They will instant approve you and have you open an account, make your co-signer also open an account (like, why?) and then after an hour when they are on the very last question (and they have all of your info and two new accounts) they will rug you, and refuse to call you back to help you close the account they fraudulently forced you to open. Absolutely the worst banking experience I have ever had. Go to Mid-Hudson Valley Federal Credit Union for a professional experience. As my 74 year old father/co-signer said "tell them to stick it where the sun don't shine" They just lost 2 potential lifetime customers. Kristen from Poughkeepsie, I was going to write you such a glowing review. I can't believe you how fast you turned on my father and me. The second he came on the line your tone changed. Way to be ageist. read more

I financed my car through them and they have been HORRIBLE. To start, they kept saying I didn't have insurance so they could add their extremely expensive insurance to my payments. no matter how many times I would send the paperwork I would get an automatic message saying "unable to process. please upload as a pdf" which every time it was a pdf. next, they actually denied my payments saying my bank was the one restricting them from taking the payments. after confirmation by my bank I found out that his indeed was not the case. Now the worst of it all... I get into a car accident and they refuse to release my title to the insurance company. Come to find out they were refusing because they LOST MY TITLE. It took me 2 weeks, 8 representatives later to figure this out. suddenly the monthly payments start coming out of my account again as well. they made ME pay for my new title and have not followed up saying they received it. All this nonsense has prevented me from getting a new car so I can get myself to work. DO NOT BANK WITH THEM UNLESS YOU WANT ALL YOUR THINGS LOST read more

people don't get back to you , they rely heavily on an automated system that is VERY FRUSTRATING!!! they open 8:30am and there's no one to help you at 8:31am , they have a voice mail stating we will call you back in one business day read more

Over the years the customer service has declined RAPIDLY. I used them for my vehicle so I am stuck for now but I will be refinancing. They don't want to help anyone out, multiple people respond when you are trying to get answer and even when you finally get someone they usually can't do anything to actually help you, if you could avoid banking with them I would. read more

Leased my car with them and at the end of the lease they took 1 month to pick up my car! Had to leave it in my driveway and couldn't move it for the full month! Made me take off of work and never showed up to pick it up the first time. They keep putting the blame on all the 3rd party companies; pick up, cula. Called in and talked to a very rude and u professional lady. Have spoke to them no less than 10 times about paying the Dispo fee, but they refuse to take a credit card and now sent it to collections despite me calling in numerous times to pay. Wouldn't not recommend at all. read more

Customer service has declined over the years. Reps are defensive and deaf to a customer's needs. They appear to have their own agenda. Adding to this a paucity of helpful information. After depositing a large sum of money, not one person said thank you. The kind of attitude expected at a big box store. read more

I have never in 12 years had to ask them to remove a fee from my account for lack of funds. They informed me today they dont do that and suggested i open a line of credit with them. WHY WOULD ANYONE DO THAT! WHAT A SCAM! By far the worst bank i have ever used. I am removing all of my funds and closing my account. There are tons of decent banks out there. My credit card company that i also have a bank account with was happy to remove the fee and Thanked me for being a valued member of their bank. PEACE OUT HVFCU... THIS IS ONE BIG SCAM! Once had 5 star reviews now its rating is 1.9 read more

Easily the most incompetent business I have ever had the displeasure of dealing with. 1. They called me multiple times out of the blue but refused to disclose why without "identifying" me. 2. They entered my birthday into their system wrong, so they weren't able to "identify" me over the phone. 3. When I tried to refinance with another credit union, to put an end to these harassment calls, they continued to be difficult about identifying me. 4. Finally they offered to correct my birthday if I emailed them a scan of my license, which I did. 5. Literally one business day later, they sent an email notifying me that they would repossess my vehicle due to late payment (turns out, they LOST my banking info form which I filled out at the dealership). In other words, they are literally holding my car hostage due to their own incompetent business practices/employees. Do NOT do business with these clowns. read more

They were really good years ago, but have gone downhill fast. 1. I was issued a check from an IRA that i got thru their business and they took over a week to clear it. I got the IRA thru this circus and now they don't know if it is real? Trust issues? 2. The ATM is now screwed up. Fast cash is issuing $50 bills. Has anyone worked where a $50 bill is presented for a $2 cup of coffee? Not good. I received the fifty and mistakenly went from the ATM to inside to exchange it for five $10 bills. I needed ID, my account number and my mother's maiden name. It took almost a half hour to exchange a $50 for five $10 bills. WTF read more

when you call the bank customer service number you get a maize to go through with a bott . very hard to get a human for customer service and when you finally get through it takes 10 min for a human to pick up the call. i have been a member of this bank since the 1970's. i have noticed this bank has gone down hill. be careful because they never told me about the premier savings account . when i opened the premier i left money in my tiered money market and they never told me they were going to charge me $10.00 for a balance lower than $1000.00. service is below standards. the customer service rep guided me through all of this. i guess they needed the $10.00. read more

Do not trust this bank. They are a bunch of scam artists. We took a car loan and put $7000 down with my friend. We made sure we covered the car with insurance, that incase anything happened like death, the car would be secure and fully owned. My friend passed away and they were quick to take the car to their possession. I would not recommend anyone to use them. Following legal channels at this point. We used the Wappingers Falls Branch, NY 12590. read more

The absolute worst customer service I have ever experienced with a bank/financial institution. Misinformation, repeat errors, inept personnel, ridiculous wait times for a simple request. read more

I'm exhausted. I've had an account with this bank for like, 6 years now. For the last few months every single month on the 1st, they block my card. Every representative gives a different reason. They keep me on the phone for an hour and come up with a reason, assure me it's fixed, and then it happens again the next month. This morning I had two separate calls where two representatives gave me two completely different reasons I couldn't access my own funds. DO NOT BANK WITH THEM. Something really shady is going on and they're withholding funds for some reason, I'm in the process of swapping my loan and credit card with them to new banks so I can finally close my accounts and be done with them forever. read more

I been with this bank for ten years and have done the pal plus loan and the pal loan never late and i had a death in the family i lost my mom and i have to move in two weeks to my new house and now i am short a thousand dollars i will rate this bank 0 i honestly want to find a new bank real shitty to offer five hundred -twenty and oh lets not forget interest whats left for me peanuts nice hvcu lets rip off your customers and expect them to be ok with that and they only respond to the nice comments funny what cat got your tongue read more

Don't ever go to this good for nothing lying credit union they don't care about you it's only themselves and your money they want I paid off my car loan I owe them zero $0.00 my account was closed but they say that my account is over 30 days late impossible my statement said I own zero like I said don't waste your time with this company. You better off going somewhere else -5 starts read more

This credit union is by far the most amazing place to do your banking, business and personal! I have both with them and they have repeatedly helped me out! The staff they're just amazing if you're looking for a new place to do your banking I urge you to check them out!!! Elaine/ B&D Taxi.... read more

HVFCU is horrible & I wouldn't recommend them to anyone who values their money. I was a loyal member for 20-years, but they've gone down, down, downhill in recent years w/rude & incompetent employees, branch managers & leadership. Stay away!!! read more

They canceled my Visa Card and didn't let me know. Due a drop in my credit score, HVCU decided to cancel my HVCU Visa card. Okay, that is their right to do (by the way, I have never been late with a payment for this card). The problem is they neglected to tell me this in a timely manner. I only found out about the cancellation due to an automatic payment that failed to go through. I finally did receive written notification in the mail ELEVEN days later. All they had to do was send me an email, something like "There's been a change to your Visa credit card account. Please contact HVCU for more information," but for whatever reason, chose not to. How could they not think prompt notification about something like this would be important?? Thank goodness I wasn't dependent on this card for anything. This is unacceptable and 30+ years of trust I had for this institution is now gone. I will now be actively looking for other places to put the bulk of my money. read more

Do not get their credit card. They do not protect you at all from scammers. I had a problem since March 2023 and I cant get the same person to help me. Had to explain to about 7 different people. And they still didn't help me. They make you so crazy that you just give up and give in. Horrible. read more

I am absolutely floored as I was turned away yesterday from getting 2 rolls of quarters for an elderly gentleman who lives in the area. I was told to call Collections. Turns out, an old savings account was deemed insufficient funds and marked as a charge off. While going to Nursing school I had asked the branch manager to assist me with a lower payment and once I get a full time job, Ill resume HUGE payments and they can be taken out automatically. Well, that didnt happen, as I got my unemployment checks, this bank, took out HUGE payments of $600 or more. I was also told by Collections, they can take any money from any account as long as the credit card payment amount is satisfied. The Branch Manager was unable to assist me and suggests I go to another credit union, which I did. Much happier. Imagine being turned away to get quarters and the clerk at the counter is allowed to says such things right at the counter. Also, the credit card payment has been agreed upon and payments made, without missing a payment, ever. SO, this credit union, who lost the federacy, wants to take such a position while serving the community. I am also a customer for a loan, paid on time, every time and yet I am told I am no longer able to conduct business here. I am at another Credit union and clerks there know my name and greet me in a manner most familiar like family. I say ditch HVCU and go with a real credit union who prides themselves with helping the community. You wont be sorry you changed Credit Unions, in fact, you will be happy you read this review. God Bless those folks in Pleasant Valley & the surrounding communities that are assisting those unfortunate folks in the area especially Nursing, just like myself. Keep it Real. read more

They have good rates but are disorganized and give me bland answers and have all different people contacting and just making it worse. I asked for a print out and I couldn't get it till I went to a branch and at best was weak doing it! Very disappointed at best!! read more

The loan process with them is overly complicated because they constantly change the requirements. I was told they couldn't send my check out to PO box because it had to be overnighted, that's fine I received a new mailing address and gave to the loan officer. They proceeded to send the check through the regular mail... so they never actually needed a new address... it honestly just feels like they don't want the business. read more

I've been a member here since it was the IBMEFCU. Now it's the HVCU - they should have left the F in for "eff you". I understand mistakes are made financial institutions and I try to resolve them w CS. But, for the past 2 years, CS has basically been rude. And I mean condescendingly and blatantly rude. You ask questions and they speak to you as if you're a moron. (For example: In order to login online, after the transition from HVFCU to HVCU, they had a new electronic 10 page agreement you had to approve. (See photo) When I contacted the CU regarding withdrawing of online services, I was told it wasn't happening now. So, I asked when. CS said "in the future". When is the future? The future could be tomr or next week. The date hasn't been set. Well, is there a date in mind? No. If that's the case, why have this as a condition in order to gain access now? CS next said if there was anything else she could help me with for excellent service. Clearly, the conversation was over because either she had no answers or was just tired of me asking questions about online banking services that could be withdrawn if I didn't agree. Now, when you call the contact center, they ask for your #'s, your password and that should gain you access to your info. Until...they wanted your SS#. Honestly, you have to balk at giving someone your SS#. I said no. I thought the password was sufficient. CS said no access. I told him I would not give him my SS# and he had no reason to ask me for it. It's not done. He refused to give me access, I refused him my SS#. I told him Since I can't gain access to my account because you feel the need to be a cretin about it...I hung up on him. OK, onto the next one. I requested a new card. 10 days had lapse and I contacted the call center. I asked if it was mailed, CS responded with "as you are aware, we have no control over the postal service". I asked what does that have to do with my question "WAS IT MAILED?" - It requires a yes or no answer. Again, he proceeded to tell me about the postal service and their procedures. Like I GAF. I spoke slowly this time w a s i t m a i l e d? And before he started to bore me stupid with facts of the postal service, I said it's a simple question, yes or no and if you cannot manage that, please hang up. He managed the word y e s. The next CS rep I spoke to couldn't be bothered. She was barely gave me an explanation of what happened before she said "is there anything else I could do to provide you w excellent service?" Yes, be a better CSR. This is just the tip of CSR. There's more but, why bother. They don't do anything. Or they haven't in a couple of years. Before anyone believes, I need them to kiss my ass, I don't. I expect them to give the same amount of courtesy I give them. I think it's time to find another CU. read more

Hudson Valley Credit Union - Banks & Credit Unions Near Me - Poughkeepsie, New York

The WORST!!!!! I have been with this bank for over 20 years and they are absolutely terrible. Their customer service is so bad it puts my blood pressure through the roof every time I need to call them about anything. If I were you I would go with any other bank or credit union. read more

Not a customer, but this business allowed someone else to open an account using my information. Only way I found out was when I got sent letters and inquired about what the letters were about and where the bank is located. They refused to freeze or close the account despite me telling them it was not me. Required proof it was fraudulent but then would not release any documents about the account. Would not tell me anything about how many transactions occurred or anything. When the police got involved, the bank refused to provide them any information or documents. I sent a fraud affidavit on 1/25/24 and received confirmation of receipt. A week later I received correspondence that they were still waiting on my affidavit. I re-sent the original email on 2/2/2024 and just now received confirmation that the account was closed AFTER I sent the affidavit again. They are horrendous with doing due diligence as the account should have never been open. They do not cooperate with victims or the police when identity theft is involved. They should be looked into and denied to be insured by the NCUA. Do not recommend this bank! They are horrible and encourage fraudulent behavior ! read more

Disgraceful, terrible business. Changing terms/requirements then penalizing you when you don't meet them. Abysmal customer service where they just want to pass you along to someone else rather than actually help you with an issue or god forbid, resolve it with you an a productive and helpful manner. Do not do business with this terrible company! read more

I've been with hvfcu for years. The past few months have been rough financially. I understand that hvfcu is a business, but the fees that they apply to everything have gotten ridiculous. Simple transactions, like paying a credit card you get through their company and their app take literal days to post. Then they add late fees, even if you put the transaction through a day or so beforehand. I've even gotten fees for paying my CC bill a week in advanced, apparently that counts as missing a payment. Sure you can call the branch and maybe they'll help you out, if they feel like it that day. And don't try to fund another account through them, your money will be lost and you will be charged a fee. I won't recommend this bank to anyone, and will be taking my business elsewhere. read more

They have one of the worst websites and customer support phone system ever. They schedule payments that never go through, do callbacks that you get immediately hung up on, the list goes on. they might be a good bank but their technology sucks read more

I have been using the HVFCU since the early 2000's and have had nothing but great experiences. This review of the main branch is for the customer service of the entire HVFCU chain. Recently, I was alerted that my HVFCU Direct account had been locked because someone made too many password attempts. I contacted Customer Service and was greeted by a friendly lady who took the time to explain everything to me. Even though I called from my registered phone number, she went through an entire series of security precautions to verify that she was speaking with me, due to the nature of the incident. I appreciate HVFCU's protocol that she was following, since it is designed to keep my money safe from hackers. Although I didn't catch her name, she was friendly, professional, knowledgeable, and took the time to tell me about some changes that will be occurring in the future. She resolved the problem quickly and I continued about my day. This wasn't the first time I've called HVFCU customer service. I've called many times over the past 15 years (appx), and every time I was greeted by friendly representatives just like her. Every one of them has been professional and takes their time to make sure any problems are thoroughly resolved. Throughout the branches, the management clearly takes customer service and security seriously. The ATMs are constantly being updated with newer, more high-tech systems, making the screens much easier to use and various new steps to protect the ATM cards. I realize that everyone will have a bad experience with any bank or credit union at some time in their lives, hence some of the previous reviews on this page. However, I've dealt with my fair share of financial institutions and this is one of the most professional I've experienced. In addition, many financial institutions only care about their business accounts and put their personal account customers on the back burner. HVFCU seems to treat every personal account holder like they're their most important customer. read more

This bank has really declined. ATMs are always broken. Card services slacking in customer services. I even tried getting a mtg or LOC with them and the agent never called me back! Website keeps changing and something is always made worse than it was. Time to move on from the "hometown" bank. read more

Back in 2019 , I had to file for bankruptcy, since then I've portrayed good standings with other banks and credit cards. I really wanted to become a member again at HVFCU but the guy I spoke to (which might I add was extremely rude and not sympathetic) stated I have to pay the balance off that happened 5 years ago that the bankruptcy took care off in order for me to return as a member. In his words" scotch free" This bank is not worth my time. I don't recommend this bank for anyone that went through a hard time and now on their feet wanting a Credit Union Bank. read more

Poor customer relations. There was an insurance snafu that was corrected but HVCU insisted on charging inappropriate late fee on penalty due to insurance error despite prolonged effort to dismiss charges. Find somewhere else to due your business - they are utterly intransigent. read more

We are beginning the process of closing all accounts with this bank. All savings, checking, credit cards, and a car loan. The customer service has completely tanked in the last couple years. Sometimes they help, sometimes they don't. More often than not, they are rude and talk to the customer like they're dumb. No one takes responsibility for miscommunications or failing to do what they said they would. I've called multiple times to resolve different things- one was a savings account that they never updated my address for (even though for some reason ALL my other accounts were correct) and they've continued to charge me sometimes $2, sometimes $4, every month. When I've asked their online help they tell me to call then when I call no one has actually updated to the correct address. So yesterday I tried again with the chat and the person said "oh you never gave us that address but I'll fix it for you." ARE YOU KIDDING ME I GAVE YOU GUYS THE ADDRESS COUNTLESS TIMES IN THE LAST 2 YEARS. This is why using the chat is so important, as customers we need to be able to keep records of how we are treated. It's no surprise their online reps just shut down and tell you you need to call for help; they don't want a record of how rude and unhelpful they are. Also all their fees make them pointless to use when you consider how shoddy the service is. At least with capital one, I know what I've got myself into and their reps are friendlier. HVCU charges insurance on everything and the fees go into a separate account that accrues interest. So at the end of the day you're paying fees on top of insurance and getting charged interest on that. Paying $300/month on a card with a 5k balance and not a dent in my balance has been made. For anyone else frustrated, I was able to easily join MHVFCU, all online! No covid risks (which HVCU has had constant exposure warnings for their branches), not one phone call had to be made, nor did I have to chat with anyone. In a matter of hours I accomplished opening a new checking with 3 savings and a credit card. Hoping MHV is what HVCU used to be. read more

Can I give negative numbers? 20 minutes and still on hold just trying to make an appt to gotalk to someone about my accpunt...absurd

If you love your Account being hacked and being told you should've checked your account more often when your account should be protected, you're better off taking your money out of this bank and keeping it under your bed. read more