Both Scott and Tom helped me throughout the entire process of starting new accounts and setting up…read moremobile online banking! They both went above and beyond were extremely efficient and hospitable!! They were ready to get me in and out as quickly as possible and making sure to take their time and paying attention to detail when necessary! They answered all my questions, fixed all my problems, and made me feel very welcome. This is my first time with Bank of America but seeing the staff treating regulars like family knowing us by name and always being considerate. This bank in poughkeepsie is more than worth the time and energy to become a patron here!!!

I've been wanting to stop into this Bank of America for the longest time, and after finding a stash…read moreof $1 bills and having been at the Hurricane Grill next door, I stopped in today for the ATM, and although I can't vouch for their employees (because it was off-hours), I could find a few things wrong with the machine - of which things start with the machine processing my stack of $1 dollar-bills at a speed that is slower than most Bank of America ATMs. Although it took me a good 10 minutes to have their ATM inside process my deposit from start to finish (after waiting 5 minutes for the last person to finish their transaction at the ATM), I really would have went elsewhere. I mean, it counted right (because I double-checked prior to insertion) but it just was so slowwwwwww. I liked that this was a contactless ATM - I had my Apple Watch and had never used it to use these ATMs, but this part made things super simple to start the transaction off right.

Short wait. Very friendly…read more Asked for clarification rather than assuming. First time at this branch.

I've used this branch of the Hudson Valley Federal Credit Union for many, many, years, and I've…read morenever had any problems. They have 2 ATM's, one in the entrance, and one drive-through. They have someone at the front desk to tries to greet you if he or she is not already helping someone. They always have enough tellers available so that even if there is a line, it moves quickly. The last time I got a loan there - albeit quite a few years ago - it went very smoothly.

This review is for the private banker named Damien who was lovely to work with…read more He was professional, informative, and enthusiastic about our discussions. Although Damien will not be the contact for the particular program, I came in for, he invested his time as if he would be. Highly professional

The atm literally never works and if it does, it doesn't do half of the services you need it to.read more

I came here because I needed a notary, but I live in NYC and needed one quickly before heading back…read morehome. Kate was great and there wasn't much of a wait. Notary service is free if you're an account holder.

Took the clerk 4-1/2 hours to open two Business Checking Accounts and One Business Savings Account…read moreand one business credit card. If it wasn't for the decent interest rates one these accounts I would have been out of there after the first two hours!

Stood at at the counter for an entire 30 minutes. Had 5 loan payment to make - had the tickets…read morewith the checks to make everything easy. the teller was struggling- Marrandia. She asked Carrie several times for help to which the first time Carrie responded " what does the check say?" Several minutes later Mirrandia asked again for help - Carrie says " do 1 at a time. At this point I had been here for about 15 minutes- Carrie didn't seem to care that I had been standing here all along - didn't offer any more assistance. During this time Carrie assited 2 customers. Which 1 customer asked her if she liked it here- Carrie responded - yeah there's plenty of room for advancement and its close to home. Still standing her with Miranda struggling. Asked another associate for help but with no end result. While standing at the window for 30 minutes I was privy to the Branch manager having a conversation with " Chris" the receptionist- it was initially entertaining until it wasnt. Tabitha is the branch manager- she would be celebrating her anniversary soon - and she will be going to Rhode Island - not sure if Rhode Island was where she was celebrating, anyway. Probably 20 minutes into my visit to the branch. Oh yeah - customer told Tabitha she looked like she lost weight- Tabitha responded - I've gained a few pounds - Rice Krispy treats go down like water. Miranda asked another teller for help - Marie- she had been cleaning her work station- and again totally oblivious that I had been there for 25 minutes now-told Chris- the receptionist she would need numbers for the override- Chris said if your numbers don't work neither will mine-At this point I asked for the branch manager- was told she was out to lunch. When Tabitha did arrive 30 minutes into my adventure- she said she knew what to do - I had been in the pervious week - it was not as entertaining as this incident . I don't know do you think this is worthy of any stars? In a nut shell there where plenty of employees on staff to assist- Nobody cared that I was there for 30 minutes. Please look at the video- this is not an exaggeration. During my adventure there were literally at most- 5 customer transactions during my stay. May 3 was the transaction date - I believe I arrived at 11:45 ish and departed 12:18. Gotta see it to believe it !!!!!!!!

Worst banking experience I've ever had. It has taken me an entire MONTH on more than one occasion…read moreto receive a replacement credit card after it either expires or has been lost. Total nightmare.

If you're nostalgic about the 1950s this is the bank for you. I have a CD maturing and wanted to…read moregive instructions on what to do. Couldn't do 8it on my online account. Couldn't do it by phone. I had to send a message. Also they won't transfer the funds to my online account. Only would issue a check. Stay away.

Jim Mcardle and his crew are absolutely amazing. I started a lifelong business relationship with…read moreVince L back in 2002 and have experienced a level of service that is unprecedented. From Vince to Liz and now Brandi; everyone in the group is amazing. Over the years in business together some have asked me why I chose a smaller regional bank for my businesses, family and other personal needs. Well now the shutdown has led to the need for gigantic assistance with the government loans and the neigh sayers are still waiting for the "too big to help" banks. Unfortunately, many of our good small businesses locally are suffering as these giants are protecting themselves and forgetting about the small and mid size businesses. Instead, Jim and his crew have made it their mission to assist the region. Do your research and you will find that these loans give little profit to the bank and come with tons of work (probably why your big boy banks are refusing to help you) My recommendation to you is to switch all of your business to Rhinebeck Bank. The short term consideration you give them will be repaid ten fold with a level of service and commitment you will never find with those too big to care organizations. Lann Rubin II

I got a mortgage with them. The whole process they couldn't be less communicative. They kept…read morepassing my application off to someone else, had three diffent people and then ended up back with the first person. They sent the disclosure before they were done with it and never sent over the updated version because, and this is an exact quote "we aren't required to". Took three voicemails (never returned) and two ignored emails to finally get ahold of them to tell me how much I was actually supposed to bring to the closing. Just use quicken or really anybody else

If I could give a zero for this bank, their service or more importantly their lack there of I…read morewould. Tried to get the correct pay off information for my car loan. Called twice and was given the incorrect information only to be told there were unknown late fees on my account that I was not notified of. They added those supposed unpaid late fees on an auto pay account according to them at the end of the loan which is unheard of. Matt you should reconsider why you work in customer service because it is not your calling. You are rude, condescending and nasty. It is no wonder why there are so many negative and poor reviews for this bank and don't think I haven't reported it to the better business bureau and consumer affairs. Despicable.

I had such a great experience at this branch. I needed to have a few documents notarized and was…read moreable to make an appointment online. It was super simple. Once I arrived at the branch, the traffic was being regulated to ensure a safe environment. There weren't a ton of people just walking in and out. You also were required to wear a mask. Here's the best part. When I went in for my appointment, I was immediately taken to a notary and I was in and out within 5 mins. UNHEARD OF! I hate going to get documents notarized at other locations because I usually have to sit and wait for a while. Once I was even told there was no notary available after waiting for a while. So frustrating. This experience was amazing and zero stress. I'll be coming here for now on.

I had accounts with them for over 30years. The only account I have now is my mortgage. Over the…read moreyears I have called multiple to ask about paying extra payments to lower how much interest I pay overtime, and they said I couldn't do it. That it will only apply to the next month's payment on the due date and no interest would be saved. I have checked online many times as well and no info. Well today and I check and there it is - it states you can make extra payments to shorten your loan and interest. WOW!! So this wasn't their policy before? Was it legal? Were they lying to me? This is nothing to say about them depositing checks into wrong accounts, debit card charges going to incorrect accounts, deleting money in savings, etc etc. !! This has been across other family members accounts as well. They are inept, sneaky, unethical and probably more. Even my lawyer told me not to bank with them, not to bank with any credit union but that HVCU (HVFCU) is the worst!!