Terrible! Steer clear, pay the extra money and go somewhere else. It has taken some time for me to get this review up. No affection from staff and definitely not a nurturing environment.
My son attended Hudson Sprouts for a couple months that ended in June, he cried at first which was expected as this was his first time in daycare. Unfortunately his crying continued and every day that I would drop him off, all the kids in the class were extremely quiet and never smiling, not normal for 1-2 year olds. We continued to send our son there until one week the cameras were out in the facility and my son came home with a massive bruise on his arm. The staff instead of listening to our concerns immediately said it didn't happen there, as they didn't see it when he left, even though a sleeve covers this part of his arm. Also, could not trust them as there were days we would get home and he would have bite marks and they would never see them either and then tell me a story the next day about what happened. As that is not the focus of this review, no need to talk about those incidents.
After seeing the bruise, I went to the facility the next morning to watch the videos from that day and only certain employees could show me the footage so I had to come back. The cameras were out the whole week. At this point we decided to find a new means of care but it took us a couple days. During that period we informed the daycare we would be removing our son.
Upon removing our son, with several days left in the month, we asked for our security deposit back given the incident and the fact we didn't want our son to be treated with aggression, especially at a young age. Hudson Sprouts with their terrible customer service after my son being injured in their care, denied my request and then had their lawyer contact me as I did not give them the needed 60 days notice. They offered me only half my deposit back, but I would also have to sign a non-disclosure agreement, which I found preposterous. The person/people who own this place clearly showed they don't care about parents' concerns, are greedy and have no sense of customer service. I simply could not let this go and had to put up a review. Multiple parents also insisted I share my story for the benefit of other parents and children. Please keep your kids away for their own well-being. read more