I had one of the most frustrating customer service experiences I've had in a long time at Sam's…read moreClub. I had a tire repair appointment and realized I was going to be about 30 minutes late. Before making the drive, I tried calling the tire center to let them know and see if they could still accommodate me. I sat on hold for over 10 minutes and never got through to anyone. Since I couldn't reach the department, I drove to the store anyway. I'm a disabled customer whose mobility varies from day to day. Depending on the situation, I may use one cane, two canes, a wheelchair, or a motorized scooter. When I arrived, I used one of the store's motorized scooters to get from the entrance to the tire center. After making the trip, I was informed that because I was late, they would not be able to service my vehicle. While I understand that appointments have schedules, it was incredibly frustrating knowing that a simple phone call could have saved me the drive and effort had someone actually answered the phone. Unfortunately, that wasn't even the worst part of the experience. After learning my tire would not be repaired, I attempted to return the motorized scooter near the entrance closest to my vehicle. My car was parked directly across from that entrance, making it the safest and shortest walk for me. An employee stopped me and insisted that I take the scooter all the way around to a different exit that was significantly farther away from my vehicle. I explained multiple times that I am disabled, that I use a cane, and that my car was literally right in front of me. I wasn't shopping, carrying merchandise, or attempting to misuse the scooter. I simply wanted to take the most accessible route back to my vehicle. Despite this, the employee continued arguing with me and repeatedly insisted that I walk the longer distance. What made the interaction even more upsetting was the complete lack of empathy. As someone who is still working hard to regain mobility and independence, being told to walk farther when a closer accessible option was right in front of me felt incredibly dismissive. Several customers nearby appeared just as confused by the interaction as I was. This experience wasn't just inconvenient--it was disheartening. Accessibility isn't just about having scooters available; it's about treating disabled customers with understanding, respect, and common sense. Between the tire center not answering its phones and the way I was treated afterward, I left feeling frustrated, embarrassed, and unwelcome. I hope management takes this feedback seriously because no customer should leave feeling the way I did, especially one who is already navigating physical challenges just to get through their day.

I am now convinced that scan and go is the system to use when you come to shop at Sam's. It makes…read moreit so easy to just scan each item as you put it in the cart. Then when you're finished push the finalize button, click on your credit card and you're all set to go to head out to your vehicle. You get a QR Code to show to the door person. they scan it with their gun and you're all set. It's so effortless and no standing in line.

this is my favorite gas station In Louisville! I will go out of my way to go to this gas station…read more the staff is always nice and friendly and that means alot when your headed into work!

This Speedway is my favorite gas station when visiting Louisville. It's right on Brownsboro Road…read moreand offers easy in and out access via a signalized intersection. The staff inside is friendly and personable. The c-store is well stocked and clean.

Unfortunately, I have to update my review for Circle K. Most of my update is beyond the control of…read morethis local Circle K. This station has become very hard to get to because of major construction on Interstate I64 and the road work on the overpass. There is also ongoing construction on Mt Eden Road that makes both entrance and exit from this station difficult. The only thing that is under control of Circle K is the cleanliness the station. I'm not sure if this has suffered because the number of employees has been decreased due to slow business or if it is not a priority but it still counts in my book. I have found other stations that are more convenient, lower priced, easier to get in and out of to give my business to. This review only warns that if you get off the Interstate to use this station you may be disappointed.

Clean pump area and reasonable priced fuel. Bonus was a car wash that was much better than expected…read morewith new equipment.

Giving 2 stars bc I have had food here and it's not bad but the service is very poor. The staff is…read morevery unfriendly. I was the only customer in the store and said "good afternoon" to no reply. Tried to pay for a drink with a card and the cashier said "3 dollar minimum for card" without even looking up. I happily paid cash instead and she did not say thank you after the purchase. I said thank you and have a good day but she was already walking away. Again no reply. Not the small town deli treatment I would say. My husband has also said the staff there was not friendly to him on occasion so it was not a one time deal.

I know the owner and he's great. He goes out of his way to help you and to give you the best! The…read morechicken, chicken salad and country ham are all awesome! I just have to say to Travis T. who commented. Do your homework buddy before you berate someone's business. Plastic wrap is fine for food. "According to the FDA though, rigorous testing proves that the chance of plasticizers leaking from plastic wrap when heated is slim to none. Manufacturers must test their plastic wraps so that they adhere to FDA regulations and only then can the products carry a "microwave safe" label. The plastic wraps you'll find in the supermarket all have been okayed by the FDA and are safe to use. They should all say "microwave safe" on the packaging."

Like most of my neighbors, we frequent BP pretty much daily. It's very convenient for getting milk,…read moreeggs, lots of snacks, a huge selection of drinks and beer, and of course gas too. The store is always kept clean, and products are fresh. Service is always outstanding. The staff makes you feel very welcomed and are always willing to assist. Not sure what we did before BP- but like the rest of the neighbors- we're very thankful

Rude,calls customers Nasty names When they leave The store after you patronize Him!!!!...he was…read moreaggorant &Rude as if Entitled!!...he made two mistakes while waiting on me,but seemed preoccupied on his cell phone!!... after keeping My change he proceeded to curse at me for questions about my money &then accused me of trying to steal from him!!!! Disgusting!!!

I've been visiting this location for the past 8 years, and the difference is incredible! Since the…read morenew management team Nick and Julia took over from Doug Hakel, the store has transformed into a spotless, well-organized space. No more tall carts cluttering the aisles everything is neat, accessible, and exactly where it should be. The biggest change is the atmosphere. It's no longer chaotic--there's a sense of calm and positivity. The entire environment feels happy, energized, and welcoming for both employees and customers. Huge congratulations and hats off to the team at Thorntons, 3726 Taylorsville Rd! You're doing an amazing job!

The CLEANEST THORNTON'S IN LOUISVILLE…read more I just stopped in for a Coke. And was impressed with how clean this was. Most Thornton's are filthy. There was a tall white male there working and he was wiping off everything, even the fronts of the drink stations.

Yes, I'm reviewing a gas station. Get over it…read more With the recent buyout of Thornton's, the overall blahness of Speedway, and the who-knows-what-you'll-get visiting a Circle K, the local Mapco's really standout above the other convenience stores. From my experience, all the Mapco Louisville stores are clean, well-organized, and well-staffed. The gas pumps are easy to navigate with plenty of room between rows. They offer a 90-Octane mid-grade unleaded with no ethanol which is a plus for those of us who believe adding ethanol to gasoline is just a bit stupid when fuel supplies are fine and refining corn to ethanol is just costly. Also, the Chester's Chicken & More located in each Mapco serves the best chicken tenders in town. Granted, best to get them fresh so you need to come by during the lunch or dinner hours and the cook station is not always open, but really, they put the Zaxby's located beside the station to shame. The tenders are huge, juicy and paired with some of their dipping sauces, just plain good. I've also had a couple of their hot dogs from this location, too, which are some of the best dogs around. Served in a few different ways, from Chicago-style, to Memphis-style, or as a chili dog, they air fry the hot dog so it's not off a roller and it has the crispness on the skin as if they were grilled. They're huge, too, so one will usually more than satisfy. My one minus is the fountain machine, it's one of those Coca-Cola touchscreen models, and I hate those damn things.

Stopped here at 530pm on a Sunday and the place was closed. Not sure if they don't have enough…read morepeople to work or what. Management has to do better.

i love this little store!!! they always have the newest alani flavors on stock & even have some…read morelimited edition flavors still on the shelf and the staff are incredibly friendly. one older lady, i can't remember her name, recognizes me & chats with me every time i go. i think they are currently building a set of gas pumps next to it too! super neat. the store is only 2 minutes away from my house so i'm excited to be able to go there for gas.

Staff is very friendly, lots of home made food items/ snacks. I love that they have Dippin Dots for…read moresale here! I appreciate a local business with home made goods!!! Also have deli meat.