I estimate that I have left fewer than five negative reviews in my entire life, and I'm 50 years…read moreold. I have never been spoken to so unprofessionally by someone in the medical field, and this SHOULD BE ADDRESS. On the 15th, I went to the pharmacy to pick up my prescriptions and was told they were not due until the 20th. This did not make sense, as I do not double-dose my medication. Because I travel frequently between Newburgh, IL and North Aurora, IL, I assumed I may have left my medication in North Aurora. The female employee who assisted me was polite and professional, and I do not fault her. Since I use both locations interchangeably, I understand the system may not have synced correctly. After speaking with my doctor, I confirmed my prescription was eligible for refill on the 15th. I called the pharmacy to relay this information. The male pharmacist who answered responded rudely and with an almost angry tone for simply raising the issue, REPEATEDLY saying "one second, one second, one second" before ABRUPTLY placing me on hold, as if I was rushing him or asking him something out of the norm, which I was not. When he returned to the call, he stated that because the medication is a controlled substance, it had to be held for the day. I fully understand and respect regulations regarding controlled substances. I have been prescribed this medication for over 20 years for a DIAGNOSED medical condition. The issue was NOT the policy--it was the aggressive and dismissive TONE used in explaining it. As a result, instead of being four days behind on my medication, I am now five days behind. While this medication is not life-threatening, it DOES materially affect my daily functioning and ability to work when not taken. The situation--and the manner in which it was handled--was entirely avoidable. I want to note that I have consistently been helped at this location by kind and professional women working both in the pharmacy and at checkout. However, after this encounter, the manner in which I was treated was unsettling and did not simply fade once the interaction ended. As a result, I now feel apprehensive to call the next time I have a question for the pharmacy. This interaction should be reviewed. I understand that, through a process of elimination, I may be identifiable. That does not concern me. Any response to this review should be directed toward addressing the male employee's conduct--not toward retaliation against a customer who was respectful, and simply seeking clarification. The call occurred on 02/19/2026 at approximately 4:00 PM, so the male employee working at that time should be questioned and, if necessary, retrained. atients are entitled to courtesy and RESPECT, especially from medical professionals. Answering prescription questions and explaining refill delays is part of the job. My husband was present during the call and urged me to speak up so other patients are not treated the same way. If he cannot answer the phone and respond professionally, without aggression, then working in the medical or healthcare field may not be appropriate for him.

Hire staff... one person runs check out and photo and and any shoppers questions. Pharmacy staff is…read morejust rude.