Phoenix Woodworking creates beautiful custom cabinets. Unfortunately, once they have 100% of your…read moremoney, they have no incentive to finish the job. We ordered cabinets for the kitchen and baths of a home we were building. After we paid several requests for more money (bringing us up to 80% of the total cost), they refused to deliver the cabinets until the final 20% was paid. Our contract stated the final payment was due on the final day of installation; however, they held the cabinets hostage until they had 100% of the cost. They partially installed the cabinets and never returned to finish the job. Our contractor had to finish installing the cabinets, attaching the pulls and installing the glass into those cabinets that had glass. Also, several of the hinges were not attached - one half of the hinges were provided but nothing to attach them. If you want beautiful cabinets, they can deliver them - but only if you're willing to pay 100% of the cost for them up front and take a chance on a finished job. Good luck!

BUYER BEWARE. We were referred to them by another builder, supposed to be a notch up in quality…read morefor similar price. We got well build dovetail drawers (they are nice), but everything else was a "dumpster fire" - brand new shelf was coming apart 2 days after installed (melting into pieces), hearth mounted too low & not level & unstable & he thought a 3/8 bead of caulk was a reasonable fix, doors/drawer faces short or long and had to be recut or replaced, large & inconsistent gaps, almost everything was crooked & some boxes not even mounted level on the wall. They ended up putting us over 8 weeks behind schedule & we gave them an opportunity to fix the huge list of issues & they did come back, but unfortunately did not have the ability to correct the issues. Brian (owner) asked the guy that referred us to Phoenix to inspect, we obliged and let him inspect & he was apologized, was embarrassed he referred them and said he would not accept the work either. Took the replacement guy 7 days work to make redo/replace & reinstall - every door & drawer had to be adjusted and many replaced. We were billed for cabinets that were not build & he billed us for them and is now threatening a lien - good luck with that. Examples of incompetent work - Installed floating shelves with a pin nailer - a 3/4" thick support nailed to a 1/2" piece of sheetrock with a couple 1 1/4 pin nails - your math is correct shelves were nailed to sheetrock and not the 2x4 walls. The shelves were "melting" off the wall, so with a slight tug they fell to the counter. It was a freaking joke, built wrong and falling apart & also faulty installation & melting off the wall - neither design or install was going to last more than a few days & what if someone actually used the shelves to hold anything... Flat crown - 3 pieces, first cabinet crown/trim was 2.5", third cabinet crown/trim was 3" & the middle cabinet crown was cut at an angle to tie to the two adjoining crowns/trim pieces. He actually cut an angled crown/trim piece to line up with them up & when I asked him about it, he wanted to know who noticed it, that a buyer would not notice. Frameless cabinets - doors cut 1/4" short, so inside faced edged showed (no, your not supposed to see it). He used a different color edge band on the inside (he used what he had vs. actually ordering the matching color), it was an obvious error that he did deliberately and demanded to know "who pointed it out" as it was not something a buyer would notice. He blamed the material supplier for the delays. We met with them & they advised the product is in stock in Salt Lake City and have a weekly delivery, so order by Monday & they will have it shipped up every Tuesday. Drawer faces mounted too low so the "finger handles" did not fit. He asked us for dimensions prior to install & did not install at correct height. He was providing handles, did not order them and then asked us for dimensions. I had to go buy the handles and deliver to him & they were 100% less than he is billing us. It gets worse: at least half of the door faces were mounted too low, so he loosed the drawer face and bent the drawer face around the handle. Many ways he could have used to fix so they looked right, but apparently he did not think anyone would notice the gap, not flush lines or rounded/bent drawer faces. This is the short list of errors, and does not mention the numerous delays and no show appointments. OMG, we tried to give him all the work he needed for the next year and day one was a train wreck.

Worst experience ever!!! We purchased these cabinets for $25000, first they came with no shelves or…read morehardware, drawers are crooked, doors don't shut, doors don't open, trim is dented, almost all cabinets have dust in the paint. Then their employee says it's warranty work, who does the warranty work. Please contact me, I have 100s of pictures of this nightmare. I only selected one star so I could post this, they deserve ZEROS...saying they are "not good" is too much credit

Reasonable rates, strong work ethic, cleaned up debris, all very impressed. Recommend to anybody…read morewith electrical needs to reach out to this company.

They were quick to answer whenever I called, and we're very professional when they were here.read more