I recently purchased a 2026 Grand Highlander Limited from Herbert Vester Toyota of Wilson this summer. The vehicle was specially ordered and took approximately 52 days to arrive. Ms. Tasia, my auto sales representative, was a gem to work with, very knowledgeable and helpful. This made the process easier on me. I told her the specifics/ details I wanted in the vehicle, and was not disappointed when it arrived. She kept me informed about my vehicle's progress at all times, until the very end when I received my tags. I really appreciate her and the team. I would definitely purchase from them again. read more

Deceptive people. cover engine problem. Claim the tire light was because of low air, which was not true. Air was put in tire and system stated that tire system needed to be corrected. After driving less than an hour after purchase the engine light came on. The catalytical converter was faulty. read more

Do not waste your time here, or regret it like I do. I want to give a shoutout to the sales guy in the photo - he was the only positive aspect of my experience at this dealership. Unfortunately, my interactions with Dylan, the sales manager, and Carley were less than satisfactory. Despite being told that a 2023 Prius was available, I drove all the way from Cary this morning - a 1.5 hour trip from my home near Fuquay - only to find out that there was no such car on the lot. I had tried to reach the dealership by phone without success, but was able to communicate via text and email. I made it clear that I was willing to buy a car that day if I liked it, as I needed a vehicle by the weekend. Unfortunately, it seems that my purchase won't be happening today, and I'm left with the option of either waiting a week to buy a car in Apex near my home, or traveling to Fayetteville to purchase one from another dealership. Additionally, the dealership owes me $30 for the gas I spent on this wasted trip. Overall, I'm extremely disappointed with my experience at this dealership. read more

Hubert Vester Toyota - I drive a 6.4L so it is expensive for me to go anywhere..... - Car Dealers Near Me - Wilson, North Carolina

Deceptive service practices. They will charge you a $190 diagnostic fee but not tell you before they do. Asked them to listen to and quote a wheel bearing replacement because I could hear the bearing making noise. They put it on their lift while doing an oil change, spun the wheel, and said, "yep, needs a bearing" Then they charged me $190 for 5 minutes, plus $110 for the oil change. Then they said they would give me the $190 back if I had them do the repair. Reputable service department, right? So now, I'll share this on social media, file complaints with the BBB and attorney general, and file a small claims court suit. I may not get my $190 back, but I'm sure I'll cost them that just dragging them to court. Plus I'm never coming back and will share this experience with everyone. read more

My serviceman George was helpful that was the only good thing about this dealership. The management team was unhelpful, inconsiderate, and displayed poor customer service communication. I was very disappointed in their professionalism and unsatisfactory response when I had to bring my new vehicle back because less than 12 hours of driving off their lot my check engine light came on while I was out of town. When I bought it back to the dealership they took it to be serviced and NO ONE called me to let me know it was ready nor did anyone in management come out to apologize or explain what was wrong with my vehicle. I called the GM to express my concerns and I felt that he wasn't going to do anything about it. This management team (GM & Finance) needs to take customer service training and do better with how they treat their customers. For this reason I will NEVER recommend this dealership to anyone....lack of compassion and respect!!!! read more

Recently had warranty work performed at Vester Toyota. Phil, my Service Associate, was very easy to work and went over and beyond expectations. Very impressive! Highly recommended! read more

Dear Mr Vester, we purchased a Toyota Tacoma truck on May 5 from Derricka in Wilson. she and your staff could not have been more attentive or worked harder to make this dream come true for my grandson. I hope at this stage in my life I don't have to purchase another vehicle but if I do Derricka will be my go to person. read more

Abraham Baez... this guy was amazing! He made car shopping a stress free and enjoyable experience! I had unfortunately gotten hit by an uninsured driver and that whole thing was a whirlwind to go through, but once I got to Hubert Vester in Wilson it made a world of difference. Abraham helped me find the perfect car! I couldn't be happier. The whole crew provided a seamless experience, even weeks after I left... they answered my questions quickly and efficiently . When I came to sign papers they knew we were in a rush to get to an important event and they moved quickly and still made sure every bit of paper work was as it should be for me to sign. I highly recommend this dealership for anyone looking for used or new cars! It was like working with someone you've known for a long time! And ask for Abraham! read more

Everyone hates car shopping! Paul McCoy and his team did an amazing job with providing great customer service & the best deal! It was a very smooth transition. I highly recommend you give them an opportunity to beat the competitors prices. They support military 100%. My sister, brother and sister in law went the following week and also purchased a car and they agree with the great price & customer service. They treat you as a person not just another sale. Thank you for what you do!!! read more

On Saturday Jan 14, 2023 I purchased a used 2019 Ford Ranger from HV Toyota with the help of Ola Williams. Ola did an outstanding job. He and his support team made everything amazingly easy. During the process, they gave me more than I expected for my trade which made the transaction all the more pleasant. I'm very pleased with the transaction and would highly recommend anyone thinking of working with Hubert Vester Toyota for their next vehicle to contact Ola and work with him and his team. You won't be disappointed. read more

After ordering with the all the options I wanted and waiting a month for it to arrive excited we went to pickup the car with all insurance documentation I arrive to find out they had sold the car to someone else, it took a month to get my deposit back. Horrible experience. Now I'm so much happier to find a dealership that got exactly all the options I wanted. My Honda CRV from Davenport Honda is awesome and they treated me and my family with the upmost respect they also showed how a customer's time is of the upmost value. I love the new color also! Sonic Gray Pearl read more

Took my car to get an oil change from Hubert Vester Toyota. That is all they did. I was missing the service and care that I had received from other Toyota service dealerships. No lubricating fittings, top-off all oil fluids, etc. I walked away with just the oil change. Nothing extra. I left very disappointed. I will not be a return customer. If you show me you can't go the extra mile to service my care, how would you treat me as a customer who walks into your shop to buy a car? I'll pass. read more

Sale experience was awesome! However once my car hit 30,000 miles they said I no longer had free oil changes!! Which when I purchased my car I was told I had free lifetime oil changes, which I informed the lady at customer service when I was checking out. Her response is you will have to pull up the paperwork signed to show proof. I was like show proof??? I bought the car here, shouldn't that be on my file?? I was like whatever. Oh yeah also at 30000 miles they said I needed new tires . What kind of tires were on my brand new car that I bought that only made it 30,000 miles!! I definitely do not recommend this dealership to anyone read more

We were shopping for a pre owned car today. We found a car advertised for sale on their website. We communicated with the folks for about 1 1/2 days. They indicated they had the vehicle. We were told to come in and they would give us a great deal! We checked again about 1 hour before leaving Raleigh for the dealer. We were told they would pull the vehicle up front for us and to come on in! We drove 1 hour from Raleigh, walked in and were told by the " used car sales manager" that the car was sold on Thursday but that they had others for us to look at! {This was a Saturday}. He went on about the vehicle having to go in their shop which took a few days so they didn't know it was sold! And then that the people we were communicating with were "OFF SITE." Were we talking to someone in The Phillipines! We were attracted to this vehicle because it was supposedly personally pre owned and NOT an off lease, rental, Etc. We left the dealership and checked the website. It is STILL listed as on their lot and available for sale.. STAY AWAY FROM THIS DEALERSHIP. Can anyone say bait and switch?? read more

This is my second visit to this dealership. I have been here for service. I had a recall and they were very kind and courteous. I brought my car in to have it cleaned and they did a great job. I am very pleased. The seats were a bit damp and I am hoping that won't impact the smell of the car inside. I have an appointment tomorrow for an oil change. However, I can say that the customer service is exceptional. They do what they say they are going to do and they have great follow-through. Very good service. read more

In a tough situation and need a car, then don't go here. They really don't care for their customers and all they want to make sure is that they get a nice sales check. They don't go far and beyond, and the banks they have to offer are not good. Unless your credit is 650, then you get bad deals. I came here to get a car and the bank wanted a lot of money down, for small car. I went to another bank and got a way better deal, with barely money down and a bigger car. The only best option here is seeing Mr. Curtis. read more

Sales are the same as expected from a dealer, good talk and quite frankly we were set on the car before we arrived. However, the service after the sale is rock bottom at best. the claim the $499 DOC fee is required to do all the paperwork and processing for the car. If that is the case then why do I have to call after the 30-day tag is expired to get the tag sent to me? then I get a letter from the bank stating that the title was not sent to them. WTF Chuck. I'm not saying do not go there, but be prepared to do the work they charged you for. read more

The pre-owned salesmen here are an absolute joke. I wouldn't recommend this place to anyone and I drove an hour to get there

The radio in my Toyota freezes. I was told by the service department that they would order me a new one through their warranty service. That was July 21st, I have since left 2 voicemails for Melissa (8-9-21 and 8-16-21) with no response. I also left a voicemail on 8-23-21 for Danny Meacomes (no response). So, I tried the GM (Winford Lee) on 8-25 and guess what, still no response. You have horrible customer service. I've left FOUR DIFFERENT MESSAGES for THREE DIFFERENT PEOPLE and still got nothing. Steer clear of these people. read more

Untrustworthy, unorganized, and unaccountable The staff a Hubert Vester is so successful at selling cars that the only thing they have time for is money and unsold cars. Their customer service exists if they stand to make more money and even then it is only a facade. Their floor manager, James, will appeal to your humanity with personal stories and make promises for the staff's performance; his promises and his semblance of humanity do not exist after the final sales price is set. Failure to deliver the vehicle on time, failure to repair acknowledged damages, failure to provide maintenance records, and failure to provide vehicle registration can all be linked back to promises James made while negotiating the sales price. After speaking with James a month later, he promised to call back the following day with some solutions, yet he still has not called. The unreliable customer service is not limited to James. The office manager, Darius, also makes promises to call back or email but never does. The sales manager, Brian, also does not keep promises to call back. Other staff promise to email vehicle registration records on the phone, but never follow up. The last manager I spoke to, Gordon, would not even take responsibility to ensure someone ever called me back, only to pass a note. They will promise you anything to get you off the phone, just as they will promise you anything to squeeze a couple more dollars out of you before buying a vehicle. So, a month a half after I've purchased a vehicle from Hubert Vester Toyota, I do not have vehicle registration or any commitment from the staff to helping me drive on the road legally. Just a delay tactic, while I've been assuming the risk of being pulled over for weeks. As soon as they get their money they have no concern for their customers. Additionally, in the days after I purchased my vehicle they raised the list price online to artificially inflate the value of their used cars. I recommend if you choose to shop for a vehicle here to treat the staff as purely transactional in a fight over your money, with little regard for them as a person because they have none for you, they are performers in a play while it's real life for you. And get everything in writing, because they will not begin to consider a refund for not providing services you paid for. read more

Hubert Vester Toyota - Car Dealers Near Me - Wilson, North Carolina

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The worst customer service I have ever received. I'm still dealing with results of financial miss management. I turned in a lease and they didn't process it correctly, which resulted in me paying two months payments on TWO vehicles. One 2016 then new 2019. Made numerous calls and no recall. Currently filming Consumer complaint.. read more

I went to Hubert Vester during Toyotathon because they had a good selection. Knowing what I know now, I would not do it again. They did not have the RAV4 we wanted so they had to order it from another dealer. They knew what we wanted including a roof rack, XLE and Sirius radio. When we got there the salesman, Darius Williams, started to show us the features. When he got to the radio he was surprised to find out it did not have Sirius. But he said he would make it right. He said he would talk to his manager and the Sirius rep. Over the next month, he repeatedly said he would take care of it. He said he spoke to his managers and the Sirius rep. After it became apparent he wasn't going to do anything, I started contacting his managers. Guess what, no response. So it is a company-wide behavior; no service after the sale. I would avoid Hubert Vester if you can. read more

Good Luck getting an appointment for service! Even with an appointment for an oil chang and tier rotation at 9:00 in the morning I was still waiting at 1:00 for my car. This is not the first time I've waited for hours, but will definitely be the last! read more

My wife and I recently purchased a 2011 Toyota Highlander from Doug Boswell. Doug and his manager Trent Warren went completely out of their way to accommodate my wife and I. We were trading in our chevy impala for something a little more suitable for our family. These guys do not play games. They will work with you on the price and find something for whatever your needs may be. Thanks Doug and Trent! read more

James Barnes is an absolute jerk who doesn't understand that no means no. He tried to hold my husbands car hostage and tried to pressure him into buying a new car even though my husband told him repeatedly he would need to discuss it with me. We will never buy a car from this dealership. Your high pressure tactics just lost you two customers. read more

If you are in need of a car go to Hubert Vester Toyota. My car salesman was Robert E. and he was very courteous and patient with me as I decided in the car I was going to get. He listened to what I was looking for in a car and what my budget was and got me the best deal possible. Curtis in the finance department explained everything thoroughly and answered all the questions I asked. My experience here was excellent and I highly recommend them. Thank you Robert E. for not being a nagging shark like other dealerships I visited. I'm very happy with my 2016 Camry and my affordable payments. read more

Sales felt is a 5 star!!! However the service dept us less than 1 star. Waited 4 hrs for a scheduled oil change and tire rotation

Our Toyota Tundra lost an alternator on 95 halfway between Richmond, VA and Wilmington, NC late on a Saturday afternoon en route to vacation. Service manager Melinda and technician David and the whole Vester team treated us like family. They found an aftermarket part and stayed open past their normal service department hours to get us fixed up and on the road. I highly recommend them! read more

I purchased my beloved Prius in 2004 at Vester Toyota and had a wonderful experience. I did not expect to be buying another one so soon. But after 380,000 miles with no major issues, her battery finally said "I'm done." I drive a lot of miles in all kinds of weather and the only car for me is a Prius. I just purchased a 2015, and look forward to the same kind of performance as I received from my 2004. What I love best about Hubert Vester Toyota is they worked hard to get me what I wanted, not just the sales team but the service team as well. And when the day comes for me to get my next car, it will be at Vester Toyota. read more

We just purchased a car from here and I can not say enough about James Barnes,Alton Vinson and Chris Glennon in Finance! These Gentlemen were knowledgable,friendly and made us feel at home! After searching for several months and dealing with Salesmen and managers who really didn't want to sell cars,my husband found Hubert Vester's online. We found they were more than willing to negotiate a deal that was acceptable and gave what we wanted for the car we traded in! BEST CAR BUYING experience in a LONG time!! Thank you all! Fran H. read more

Great people to do business with. They provide excellent service for the customer. They also welcome you to ask questions and for help when need. They want hassle you they will do just what they say they will do. read more