Wong's Insurance has been my "Go-to" Insurance, be it Auto or Home, staffs here are all very…read moreknowledgeable and friendly, they also are very proactive in providing you with up to date new rules and regulations from ICBC. Both Sally & Kenny are highly professional & makes the process easy and fast!

Have been going to Wong's Insurance for over 25 years. I wouldn't go anywhere else. They are always…read morehelpful and thourough.

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

Outstanding service I would never do my insurance anywhere else! Told me exactly what I needed and…read moredelivered it to me.

I use them for auto/ICBC insurance and auto ownership transfers. They seem efficient.read more

I lost count how many years I have been buying my household insurance from Wong's!!…read more I usually go to their Richmond outlet but also like to come to their head office once in a while, as they are open during the weekends ( Yes! Sat & Sun!! ). Service is always attentive and very detailed, they also would give you suggestions regarding different plans and insurance package etc. Mr. Wong & Sally is our go-to experts whenever we have questions about ICBC matters and household insurance questions! Highly Recommended!!

The help and service I received at this location was very disappointing. The associate who helped…read moreme renew my vehicle insurance, Saied Betani, added coverage to my policy that I later discovered I didn't need. When I renewed my insurance at another location, the new agent reviewed my policy, explained the details, and reverted it to its previous state -- which ended up saving me a significant amount of money. After reading other public reviews online, I noticed that some customers have described similar experiences with this agent. Based on my experience, I personally would not return to this location and would suggest that others consider different insurance brokerages.

I was racially profiled when I arrived at the insurance company because I was asian and wearing a…read moreface mask. Was asked by a broker 'where do you come from?' The broker than said you have to tell me if you travelled! There's a sign on the door.' The sign was only in Chinese which I am unable to read. I understand the fear of covid-19 but it seems a little racist to have a sign that's only in Chinese and assume anyone that's asian can ready it. The next day I approached the manager and told her of the experience I had with her employee and said the sign indicated quite clearly that people who travelled should wear a mask and tell their sales team. I informed her it was only in chinese and she said no that's incorrect and it wasn't until I started taking pictures she apologized and tore the sign down.

Very slow service. We were transferring car ownership…read more The lady got hung up on new plates ( what was asked for) vs making another trip to bring old plates in. Not sure why she didn't simply proceed with what was asked for. We did end up with new plates ( as requested) but didn't need the lengthy talk. She said it was her job to explain the difference in price. Nope. Her job is to perhaps briefly say is was more expensive but then simply complete the customer's order. No hard sell of old plates. My elderly husband urgently needed to use their washroom but was denied. A list of restaurants and grocery store was given. Not nice to shuffle us off to other merchants ( that we weren't using). All in all painfully slow service. She was pleasant enough but don't go if you are looking for timely service. The 2 other clerks looked up but didn't intervene to speed up the simple transaction.

If you need insurance, I've had good experiences getting auto insurance from Cindy. Most other…read moreagents seemed polite and knowledgable, but I did have an unpleasant experience with Luda. She was curt and condescending and she came across very rude. Despite her actually being able to help me, I got to leave angry after my interaction. Who needs that when having to deal with insurance? If she is the only available agent, I'd wait for another, like Cindy.

Mohammad was extremely helpful! Very, very knowledgeable, very courteous. Superb customer service!…read moreTruly an asset to the London Drugs Insurance department.

I went to LD Kerrisdale to renew my car insurance. I was served by a pleasant, competent young…read more man, Flaubert N. He tipped me to take a picture of my mileage to see if I was entitled to a discount - and I was. I was also getting new licence plates. He lent me tools to take my old plates off. When I had difficulties, due to striped old screws holding the plates, he cheerfully came out, got the old plates off and the put the new ones on. Exceptional service! And so pleasant in this day where 'No service' is the norm .

I am dealing with this agency from last 6 years. the staff is professional and always deliver the…read morebest services possible. Highly recommend to take all your insurance business..

Waste of time, asked yesterday about transferring ownership of a vehicle and canceling insurance…read more Insurance agent said all I needed to do was get my wife to sign the papers, they didn't need to see her DL. Came in today and they let me transfer ownership of the car, but can't cancel my plates. Now paying for insurance on a car I dont own. Do not go here! Update: The guy who told me he didn't need to see my wife's licence calls me 10 min after I left, claims he never said what he did infront of my wife and my friend... Skeezy place, can't even apologize for their mistake. Blame the customer, will not bring them my business ever again.

Please avoid this insurance company. Very very unprofessional. Because I cannot afford a car right…read morenow, so I am driving my uncle's car. My uncle has signed the ICBC consent form for me to renew my next year car insurance. My first time to hear an insurance broker ask her colleagues whether it is legal to do so. Obviously, the woman who help me to handle the car insurance does not understand ICBC regulations. This gives me the first signal that the insurance company is not professional. I even suspect whether the woman have the license to handle car insurance for me I am the driver of the car, and I moved. So I want to update the driver's home address not car owner's home address. After the woman update the address she did not show me the insurance details and told me that the price is 80 more dollar more than ICBC letter shows, and I asked why. She explained to me that home address decide the insurance cost, since I moved the cost changed. I take it and pay for over 1700 for the car insurance. Then she printed out the insurance and asked me to sign the paper, but I found the car owner's address has been changed to my address. I told the woman that the owner's address is wrong and she need to changed. She became very unhappy about it. Come on I can not sign a wrong documentation and I do not want to lie to ICBC. She said that if the address changed to my uncle's correct address, the insurance changed again. Why? My uncle is the car owner not the car driver. I asked what was my uncle's old address on file, and she said that was my old address. I asked her if it is the case, why my uncle received this insurance renew reminder at his correct home address. The woman said she did not know, maybe because the systems is wrong. What the hell? I strongly suspect the woman has typed some wrong information which makes the insurance price keep increasing. I asked her whether she can check the system if when she used my old address, what could be the insurance cost, she refused to do so. I told her I feel uncomfortable for her service and want my money back. I want a professional broker to make all the information in ICBC system right. If there is any accident happen, if my information is wrong, I cannot be covered. The woman said that she cannot do that. Since I did not sign the ICBC insurance letter with wrong information, I cannot even got a photocopy or even take a picture for what she has done wrongly. I really freaked out and called my aunt to come to help me solve the case. At the same time, the women called the police to kick me out. I was just sitting there to wait for my aunt and did nothing. Seriously, why???? Your store was not closed and I did nothing. She just barely want me to leave and do not want to solve it. At the same time, the woman called ICBC, told ICBC that I keep changing my address, and do not sign the insurance. ICBC suspended my insurance. I cannot get any insurance from any insurance company now. Why?????? This insurance company treats their customers as a criminal. I want to know why. Did you make the home address and mailing address correct in ICBC system? Did you make the car driver address and car owner address in ICBC system correct? ICBC listened to their lie and suspended my car insurance. Why???? The woman screwed it up and did not help, but she is so good at destroying other people's live. Covid changes many people's life, so do I. Every penny is earned with my hard work. Cannot I ask questions about the price difference reason? Cannot I question about this woman's problem handling ability? Please walk away from this insurance company

Awful service! Don't go here. Left multiple messages and e-mails about my policy with the manager…read moreand never got a response back. Staff are always too busy and seem annoyed at having to service customers or answer questions. High staff turnover. With so many brokerages in town, you don't need to go to this one.