You will wait on a long line, you won't get your money out, and it will destroy your card. The…read morestaff won't help. Avoid!

We went there to exchange dollars to pesos. They were giving the best rate on the main drag (among…read morethe 4-5 locations we looked at). The lines are long during the afternoons and evenings so go early in the day. Remember to carry your passport in case you want to do a money transfer. Also, they stop doing transfers at 4PM so get there before then in case you do go in the afternoon.

After having paid for an item with my credit card and later returning the item due to defect, I was…read moregiven a voucher for pesos that had to be cashed at Banamex. The staff was friendly and had varying degrees of English skills. I have no Spanish ability so they are ahead of me! I discovered that I needed my paper passport to conduct any business with the bank. The electronic passport on your smartphone is unacceptable as is your U.S. Issued driver's license. Walk in, take a number, and wait for your number to come up. Pretty simple and straight forward..

Moi always uses this bank location when I get to Mexico…read more I have always used this bank location as it's super convenient right in town & is very safe. You have to go inside thru some glass doors to use the ATM's & it's well lit. If you take the Ferry to Cozumel it's right here. If you take the bus from the airport, they drop you right here. It's very convenient & I have never had one problem. The only issue I have is they need to clean & repaint inside. Recommend.

I am a HSBC customer in the UK. I visited this bank during the evening of 17/3/17 whilst on…read moreholiday. Appears our debit card was scammed and further withdrawals were made from our account from the same ATM and further attempts made at nearby petrol stations. Users of this ATM should be aware!

Rateros No abran tarjetas de crédito, te la roban te hacen fraudes y nunca te quieren cerrar la…read moretarjeta/cuenta y hacen llamar y te cuelgan y no la quieren cerrar para seguir cobrando la anualidad! Y después de llamar miles de veces el banco no te puede cerrar la cuenta porque siempre hay un saldo, que tu nunca hiciste. Y de pilon te cobran anualmente y se meten a tu cuenta a sacar el cobro sin autorización!? Rateros! I've trying to close my credit card since October 2022 as soon as as found charges that I wasn't making.I called many times went to the bank and they refused to close the account "because I had a balance!!" For charges that I didn't make!! On top of everything, they wanted me to pay a annual fee and they are assessing interest! Can't close the account because you owe a balance!?

The ATM three years half that of the bank just across the way, which is crazy. This bank is clean,…read morenew, and felt safe for taking out cash. It was my first choice when visiting Cozumel. The location is convenient and generally there are enough people around so that it doesn't feel scary and deserted. Guide books tell you not to use ATMs on the street because hey can be tampered with, so sticking with banks seems like the prudent thing to do, and the fee here was very reasonable. Of course, ideally one's bank will reimburse one, but even so, I don't see the need to support exorbitant and extortionate fees.

This bank used to be Banamex (Banco Nacional de Mexico), but was purchased by Citibank in 2001,…read moreergo the name. They have lots of branches around Cancun and that's a good thing. This particular branch was right across the street from my hotel, so I used almost every day I was here. Their ATM machines can display in Spanish or English and their fees are low. You can withdraw funds from your US bank with no problems. The ATM area is air conditioned too, so that's nice. It's also very safe here too.

I needed to withdraw money while on vacation, so I crossed the street from my hotel and Santander…read morewas the nearest bank. I waited in a very long line in a very hot lobby with no air conditioning or ventilation for a while because about half of the ATMs in the lobby were not working. When I finally got my chance to use the ATM, I couldn't, because their ATM's do not have the "Visa" logo and only accept debit cards from their own bank. I was surprised that this would be the case in such a large bank. Out of curiosity, I checked the other ATMs and none of them had the Visa logo. Thanks for wasting my time Santander!

This bank has the best atm rates for foreign debit cards and cash withdrawals that I've found.read more

We needed to exchange dollars for Pesos, the sign outside said 19.40 we walk in and the said it…read moredropped to 18.00.