This bank used to be Banamex (Banco Nacional de Mexico), but was purchased by Citibank in 2001,…read moreergo the name. They have lots of branches around Cancun and that's a good thing. This particular branch was right across the street from my hotel, so I used almost every day I was here. Their ATM machines can display in Spanish or English and their fees are low. You can withdraw funds from your US bank with no problems. The ATM area is air conditioned too, so that's nice. It's also very safe here too.

After having paid for an item with my credit card and later returning the item due to defect, I was…read moregiven a voucher for pesos that had to be cashed at Banamex. The staff was friendly and had varying degrees of English skills. I have no Spanish ability so they are ahead of me! I discovered that I needed my paper passport to conduct any business with the bank. The electronic passport on your smartphone is unacceptable as is your U.S. Issued driver's license. Walk in, take a number, and wait for your number to come up. Pretty simple and straight forward..

They take forever, also they ask for your address and passport info, doesn't look lake very…read moretrustworthily, they asked the name of my job

It took so long the process.fill out form with so many question!. The rate is not to bad, It is…read more20.15 USD. Overall it took almost 30 minutes.

We needed to exchange dollars for Pesos, the sign outside said 19.40 we walk in and the said it…read moredropped to 18.00.

I needed to withdraw money while on vacation, so I crossed the street from my hotel and Santander…read morewas the nearest bank. I waited in a very long line in a very hot lobby with no air conditioning or ventilation for a while because about half of the ATMs in the lobby were not working. When I finally got my chance to use the ATM, I couldn't, because their ATM's do not have the "Visa" logo and only accept debit cards from their own bank. I was surprised that this would be the case in such a large bank. Out of curiosity, I checked the other ATMs and none of them had the Visa logo. Thanks for wasting my time Santander!