I quite like the jazzy modern downstairs area which is almost exclusively populated with machines. The only downside is that it's practically impossible to get a person to talk to you!! When you do finally manage to find a member of staff, they're friendly and helpful though. read more

I have no idea why they refurbished this place the way they did. They took away the cashier area from the ground floor and stuck it on the second, and only offer a weird, scary lift to get to it if you have a pushchair. When I inquired the staff thought it was silly as well. Staff have always been friendly and helpful though. read more

The new refurbished HSBC is really handy, they have machines downstairs to withdraw money, instantly deposit it, and computers where you can check your online banking and direct debits - everything you need! There are staff to talk to if you need to though normally you do have to wait, but seeing as the machines do everything you normally need from a standard visit to the bank theres never normally a problem! read more

Impossible to get anyone to even acknowledge you walked into the branch. Not even "sorry I'm with another customer and will be with you as soon as I can" Just look at you and walk away - two or three times! I've been with HSBC for over 30 years and this is my first experience of asking for help with anything banking related. Why am I with this bank???? read more