I needed a Scotiabank to make a deposit at an ABM. I had just finished shopping at Dollarama. When…read moreI got to my car, I looked across the plaza and spotted this Scotiabank branch. I was elated. It was snowing sideways. There were a handful of cars parked off to the side by this bank and more. I followed suit by putting my car's blinkers on parked off to the side. I then headed inside this branch. This bank does not have a drive-thru. Teller services were closed. However, its two ABMs were available after hours. There was a mother-daughter combo who took turns staring at me when I walked in and got to the ABM. I didn't get it. I didn't exactly care what they were doing, so why care about my entering this branch? I had a deposit to make. It was easy inserting my Tangerine card (any Scotiabank ABM works for Tangerine customers), entering my PIN, inserting my deposit, and getting my bank card. The area around the ABM was clean. It did not have a garbage bin around. Most Scotiabank branches do. I left. The staring problems duo was still at it at their ABM. Perhaps if they had stopped staring at me, they would have completed their transaction before I did. My thinking is that they didn't know what they were doing. It was oddly satisfying staring at them for a change when I left to get on with my day. Karma is fun. This branch satisfied my banking needs. I'd drop by again, hoping that I don't have to deal with customers with staring problems. (19)

My first bank account was opened at this location sometime in the late 80's early 90's. I remember…read moreit like it was yesterday. We got to sit in the office with my mother, the 'man' had me sign my name (in god awful 5 year old printing) and I was given my very first "My First Bankbook" - complete with a little puppy on the cover. OK, so I've got a soft spot for this branch as they seemed to be a big part of many milestones in my life including my student loan applications, first pay cheques deposited, mortgage information sessions, etc, etc. It's egregiously busy on evenings and weekends so don't even try to see a teller here - it's a mall bank after all, but with an appointment you can get what you need done ASAP. It's no longer my home branch due to how far away it is from my home now. But I always love the feeling of passing it by when I'm in the mall for a visit

I started my account at td bank since 1990 and so far so good…read more But the financial advisor IAN KHWAJA at this branch is the worst advisor I never met!! He was wasting my time, not provided professional service, didn't explain document clear to me and not responsible, he doesn't care our business!! He said he will contact me within 5 days but end up he didn't call me back!! I have to call the branch manager to find out what happened after I waited for 3 weeks!!

Side note: Since Yelp has removed tips from each business listing, which boggles my mind, as I have…read morefound them to be extremely helpful, I will start adding a tip to the start of my reviews. I'll then continue with my usual review afterwards. Tip: This RBC now has a drive-thru since it has moved as a standalone branch next door to No Frills. I frequent this plaza with a No Frills and a McDonald's often whenever I'm in Richmond Hill. It's across the street from CF Hillcrest Mall. The original RBC branch used to be between Kaiyo Sushi and Dollarama. It recently moved to a standalone building next door to No Frills, closest to Yonge Street. I felt like checking it out after having a late lunch at McDonald's. Specifically, I wanted to use the drive-thru ATM. There are parking spots in front of the branch. I cycled around the building. I had to wait for a bit for the woman ahead of me to complete her transaction. She had her door open and had partially stepped out of her vehicle to use the input keys. I find that the pillars in front of the ATM make it difficult to reach the keys, grab your money if you are doing a withdrawal, and more. I have a long left arm. However, sometimes I feel like it's a major stretch for me! Mr Tickle from the Mr Men book series wouldn't have any issues using his long arms at the drive-thru ATM. Sadly, we aren't gifted with his long arms. The ATM is great. I was able to withdraw cash. It'll ask you what denominations you'd like, which is a nice touch. The majority of the newer ATMs accept depositing US bills. It'll first treat the value as if it were Canadian. Within a business day, the exchange rate will be applied. It's also a nice feature. I liked my visit here. I didn't head inside the branch, but there are ATMs available. This branch closes at 4 pm on Saturdays. I saw staffers walking around when I was leaving the area just before the branch was about to close. (111)

Had an appointment this morning with Yuxi Wu.She was so rude! I wanted to take some money out of my…read moreRRSP's, she asked me for my ID, which made me feel uncomfortable, cause it's my account, makes me feel like they trust you. She looked at my account, very judgy! Firstly she asked why I was taking it out, which really is not her business, I just personal reasons. Then she said she couldn't do it! I said why, she said my account and what I'm saying don't match, and they have policies to follow, she can't break policies due my situation. She called my case a situation, she was so rude, made me feel so uncomfortable. Then she goes I would have down grade to Gic, and not a Mutual fund, because I am no longer a high risk investor. Which she insulted me, I didn't like it! Then she goes to check her manager to see if she can do what I asked, which also made me feel uncomfortable, she made me sit and wait uncomfortably. She finally comes back and says her manager says she can't do. Clearly she has no clue how to advise clients. She then tells me this is a new job, she didn't want her job to get jeopardized, which is ridiculous! She tells me she cares about her clients, which is a lie, she just cares about her job, and she didn't want to get into trouble. Oh it gets better.... she then gives me a phone number to call, maybe they could me, because she can't. Why did I make an appointment if I could just call customer service! Then she becomes an actress, and apologizes for not being able to do the transaction. She was so ridiculously, so damn rude, and lying through her teeth! So many Royal Bank branches don't go to this one. The manager there is also very rude and both women are very unprofessional. The ATM machine area is so messy, receipts all over the floor and table, and both times I've been there, nobody is ever at the front desk. I went to the tellers to make an appointment. The Financial advisor at CIBC are way better, so knowledgeable, and really have never made me so comfortable as this women did. Her name is Yusi Wong, worst Financial advisor ever. I do not recommend her at all! Thank you!

Lots of smoke an mirrors as to how great they are. Super aggressive but when the rubber hits the…read moreroad they leave you out for the birds. Tedious time spent all documents provided. Promises made upon receiving credit cards than when asked where are they. We were emailed an 800 to call. 3 People 20 minutes on hold. 3rd world. Finally when we got our card they didn't even spell our name correctly. 2 calls and a few emails including Facebook and NO response. I guess they're staff are at the North Pole with the Penguins. Bottom line stay with conservative blue chip banks. CIBC can't cut it and doesn't deliver on promise let alone respond. We called the branch no answer from the operator. After 2 more calls we spoke reception who told us there's no manager on duty. Like talking to the dollar store.

The worst customer service - 20 minutes on the phone and they REFUSED to change my address after…read moreauthentification - Priya ext 4610 waisted my time , gave the same inane explanation - they are sending my mortgage info to the wrong address and refuse to fix it - unbelievable. horrid bank.

I would give this bank 4.5 stars as I only utilized the ATM's, aka robotic beings acting as bank…read moretellers. This particular location has the non- envelope deposit, along with the withdrawal your money as long as 20's and 50's will fulfill your ways. The lobby is plenty large and has the Covid social distancing screen installed... aka privacy screen between the tellers to ensure your privacy/ Covid fears are mitigated. The lobby was plenty clean and a lot of signage in mulitiple languages to ensure everyone is aware of the new bylaws and safety protocols for the Covid-19 duration . I have no issue to return here and continue by social distancing banking needs

Great service available at this CIBC location. Very professional staff, banking machines with US…read morecurrency

This was the closest TD while we were out, so we stopped in to use the ATMs. It's amusing how the…read moreATM only gave out $5 bills when $20 bills were requested. We joined the very long queue to get this sorted out. The line was practically out the door at this point and moving extremely slowly. I didn't keep track of how long we waited, but with only three tellers working and one in training, it was a long and boring wait. The fact that the bank was closed the previous day could've added to how many people needed to see a teller. When we asked about why we were given only $5 bills when $20 bills were requested, we were told the machine must've run out of $20 bills. If that's the case, the machine should be able to register this and not have this option available.

While this is not my home branch, I have been to this location many times…read more Parking is available around the plaza and even in the back, if you are not able to find a spot. The front desk staff and greeters are very friendly, courteous and professional - while waiting in line; I overheard their interactions with customers, both in person and over the phone. What impressed me the most was after my transaction, I asked the client service representative if I could speak to the branch manager. She did not hesitate or even ask why! A few minutes later, I met with Rose Figliuzzi. I explained that I have been with TD bank for many years, and I was very impressed with the staff. Rose took the time to speak with me, and appreciated my comments. I always enjoy visiting this branch.

TD Bank branch at 55-550 Highway 7 E, Richmond Hill, ON:…read more I had an extremely frustrating experience at this branch. There was only one trainee serving the entire branch, with at least 10 customers waiting, and I was seventh in line. One customer at the front had already been waiting 30 minutes and was visibly upset. Instead of helping, a staff member was just wandering around watching the trainee. Other customers were loudly complaining about the poor service. When I was finally served, the person was rude and seemed clueless about my request, asking questions that embarrassed me rather than trying to help. The branch manager had to intervene to resolve my issue. What should have been a 10-minute task took me an entire hour. Even after I left, the line was still stretching to the front door. This level of service is unacceptable.

Can't comment on inside as I just use the drive thru. Go at least 1x/week and only once has the…read moremachine not been working. The deposit envelopes are always full stacked (sometimes too stacked that they are hard to remove lol) Great location for me & safe area at night.

Been to this branch many a time. They have two ATM at the front that are accessible 24/7 and a…read moredrive-thru ATM in the back. They tellers who can speak Farsi and Russian and suppose a bunch of other languages. Given there are quite a new or elderly immigrants in area of the town who may not speak fluent English, this is a big plus. This branch is just across the street from a GO Bus terminal. Oftentimes, you will find a line that is relatively long when you walk inside.

On Saturday, I visited this RBC branch to withdraw some money from an ATM. I came just after 4 pm…read more There was lots of parking in this huge plaza. I parked and walked over. This branch closes at 4 pm on Saturdays. I was met with a bunch of loud women talking at the top of their voices in the lobby. They were employees leaving for the day. I'm sure that they were thrilled to be leaving and ending their workday. However, they were extremely loud and borderline obnoxious. I just wanted to make an ATM transaction in peace and quiet. Nope, half of my time here was met with stressful shrieks that didn't even sound human. So weird. They left when I started to use one of two ATMs. I had no problem inserting my debit card and entering my PIN. When I selected to withdraw money from my chequing account, I like that it prompted me to specify bill denominations. Nice! I got my cash, which I rarely have on me. I was pleased. Other than the excessive noisy greeting, I got my transaction done at a clean RBC branch lobby. (90)

I have very nice experience of opening business account with Sahar. Very professional and…read moreexperienced woman. She covered all issues I had before. She helped with on line and offering me very good limit on my visa. Thanks to Sahar and management of the branch

Love this location for its free coin counting machine. This machine doesn't like dirty money, so…read moremake sure all your coins are clean! Once your coins are sorted the machine prints out a receipt. Take it to one of the friendly tellers and get your cash.