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    HS Shade Solutions

    5.0 (3 reviews)

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    Services - HS Shade Solutions

    Awnings

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    24 days ago

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    5 days ago

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    4 months ago

    Outstanding professionals! We trust them with our house, family homes, and even my clients!

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    Hough Roofing & Screen Rooms - Rust stain from Hough Roofing not cleaning up their job site.

    Hough Roofing & Screen Rooms

    (15 reviews)

    Justin and his team did a great job repairing the metal roof on our mobile home, they were prompt…read moreand efficient. I would definitely recommend Hough Roofing.

    The ONLY reason they get 2 stars and not one is that I believe the flat roof they installed is good…read morequality. Everything else about this company was negative in my experience. I bought a property in April 2024 to renovate and sell. Hough roofing had already been contracted, and the money paid to the title company to be forwarded to the roofer when the job was finished. It finally finished mid-November 2024, after they missed the entire month of May of no rain, and then claimed that they couldn't do the work because it was the rainy season. Excuse after excuse after excuse, all the while having active leaks in 2 of the 4 units this roof covered. What roofer does not come in and at least put temporary patches on a roof to stop active keaks? They did finally come do a temp patch 3 months later... At one point they actually blamed me for the delay, saying I had not signed off on the permit even though I had physically gone to their office to sign for the permit they said I didn't sign for. Then the owner went on vacation, so the job couldn't start until he got back because he wanted to "personally oversee the installation." They left the job site a mess on the owner's balconies to the extent that there were nails that then rusted and left stains on my and my neighbor's balconies. They pushed our renovation back by more than 4 months, costing me as an investor several thousand dollars in carrying costs. When I asked for a concession on the price, they said absolutely not. Check out the pic of the rain coming in the open skylight that happened while they were at lunch. Lol, hire this company at your own risk. Good luck.

    Neighborhood Windows & Doors - Crack under window where water is coming in, they covered it up instead of caulking it

    Neighborhood Windows & Doors

    (19 reviews)

    We got a quote and they came out to measure and were fantastic and contacted us every step of the…read moreway to let us know the process. On the day of installation two windows were broken and two screens were missing. They had no idea about the screens but they told us that they would replace the windows. This seems odd because they called me to let me know the items were in and were thoroughly inspected and we scheduled their install. Everything was great and we understand things happen but there was no communication in the interim and we only received messages that we owed them money and were to pay them the final payment despite multiple items missing or not installed at all. Finally, after multiple phone calls and text messages and emails over several weeks and no communication from the project manager and escalating the issue I was made aware that he was no longer with the company. Why they chose not to alert me and anyone else that had a current open project with them and tell me who it was reassigned to or that it was known and would be reassigned is baffling and annoying. Finally, I get a call and we schedule finalizing the project about a month out and on the day of the completion they show up without the screens that were missing and this glass but not the window frames. They disappear for about an hour and come back and put the screens in but then tell me that they cannot install the frames because the glass is not installed. The people that showed up were absolutely dumbfounded that the frames were not installed. They also were not aware that there were supposed to be screens for the sliding glass doors and could not find them in the warehouse after calling back to look for them. A few days later I get a phone call that the glass was actually shattered and could not be installed and they would need to reorder it. I'm concerned on how glass that is supposed to be hurricane CAT 5 rated shattered on a 5-mile trip to my home on two separate occasions. Last week after the 5th or 6th visit and a total of about 6 months we finally completed the job. Once again the installer was not made aware of the issues that had been documented to the front office that needed to be resolved and he showed up with two screens thinking they needed to be installed but didnt and no one ever said they did. The communication between the warehouse and the installers and the salesperson and the front office is non-existent. Every time someone made an appointment to come to my home they either had the wrong items or didn't have items and weren't made aware of what they were coming out to do. It baffles me because we used them at the recommendation of several neighbors and family members who experience the utmost best customer service experience. Simply because of that and the fact that we signed a contract in March and we're lucky enough to not have any hurricanes despite the project not being finished until primetime hurricane season is why I would caution someone before signing an agreement with this company and would get better defined timelines and expectations before doing so. I would also ask that they have fixed the clear manning and communication issues.

    The worst customer service ever! Owner does not supervise his employees. They lost the plugs on all…read moremy windows. The owner Jaime does not return phone calls. He kept promising to replace the plugs his employees lost but after several months of keeping after him he has ignored me. I would not expect recommendations after such blatant abuse of a customer who paid in full. Took a long time to install and had constant excuses. Buyer Beware! Not ever recommending this guy.

    HS Shade Solutions - awnings - Updated September 2026

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