What an absolute nightmare! Consign your RV elsewhere. They can't seem to keep staff around. Ask to speak to someone else if your call is answered by Ivy or Paul Petrone (that is, if they are even still there after 6 months). Dealt with 3 different employees over a 6 month period as the current staff member had "moved on". Phone calls never returned and the attitude that you are served is just wonderful! I swear I thought my RV had been stolen after being on consignment for 7 months and never receiving a straight answer from anyone.
At one point, a former employee contacted me and stated that I needed to make an insurance claim on my RV as it had arrived at the Mathis location with roof damage. After a several day fiasco, it was determined that the damage was "supposedly" on another RV with an owner of the same name. Imagine how annoyed my insurance company was? At another point, when I was going to move the RV, several different employees almost begged me to keep it there on consignment, swearing it would be sold soon. Sure, for way less after they had it listed well over 10K above book. Ridiculous.
And be wary of the manager Chris, who plays good cop and pretends to be sympathetic to your frustration. I have waited over a month and still have not received a bill of sale. This is on top of taking a reduced amount on a very popular model of RV that should have sold quickly. You will be better off listing your RV yourself. I should have went with their competitor in Rockport. FYI - the RV was originally purchased at Howdy. I have also bought and sold several personal RV's and boats over the last 20 years. The way this staff behaves at this business is incredible and I can't for the life of me understand how they are still in business. The high reviews are VERY suspect. read more