Contacted dryer manufacture Splendide about a broken belt on a 4 month old dryer. They had me contact the local approved repair technician. RV EXPRESS (361-510-7303)
Service adviser with Splendide said let me send you a belt in case the technician didn't have a belt. One would think an approved local repair technician would have the parts of their repairing.. OK so I called the technician, no answer, and you can't leave a voicemail, it says to call back or send a text message. So I sent a text, It took all day to get a replay and the replay was I'll try and make it the next day, Tuesday, just don't know what time. OK, I'll work with that. Late Tuesday evening he shows up. By this time I had already taken the dryer out of the small space in the RV and it's seating in the living room.. We all know RV's are small, so it's take up the whole living room. So he comes in, looks at it, Yea, I can fix this, but you need to get a belt. Really, Your the approved local technician and you don't have a belt to fix it. OK, no worries, I'm going out of town, I don't need it, I can wait. OK, so he said, your bill is $150 and when the belt comes in, just let me know and we'll get it taken care of. I said we could be the next week and go ahead and schedule us first thing Tuesday morning. He said he would be here. Then Stupid me, yes I paid the $150 trusting he was a reliable company.. Now a week later I'm back home and trying to contact him. Sent a text Wednesday, no answer, Sent text Thursday, reply back, I'll try and make it, waiting all day, I text back, he replied, not making it today. I sent a text message first thing Friday morning, then more during the day, No reply. Text Saturday morning, his replay was Very good change this afternoon, later that afternoon I text again and his reply was Not today. Then I texted back, When, Sunday, Monday, When? No reply or word from him since. So now, Dryer is still broke, I'm out $150, and this RV EXPRESS is worthless. Avoid them like the plague... read more