Carpet Co Leeds have been fantastic from start to finish. Lynsey the store owner has been amazing…read more My initial visit I was not sure which carpet to choose as they have so many. Lynsey gave me all the options available and suggestions to suit my needs. The carpet I chose was a little out of my budget this was accommodated by Lynsey who offered to work within this. I also required LVT unfortunately the company did not have the one I required. Lynsey talked me through the process I should expect from having this type of floor fitted. Nothing was too much for her as a company. Everything booked in for a week later. Matthew and Micheal the carpet fitters were absolutely fantastic friendly and professional. I had sheet vinyl fitted in my bathroom which I purchased from somewhere else which was not a problem for these guys. Matthew talked me through some of the issues of the flooring underneath and offered to come back if I was unhappy with any of the fitting. They fitted the bedroom carpet and stairs prefect and tided and took away all of the excess waste. Carpet Co Leeds is the best carpet company I have ever used and would recommend them every time.

It has been a nightmare experience with this company. I arranged to have all of my flooring…read morereplaced, a combination of carpets and engineered wood. They have a trick of getting you to pay them for the carpets and the fitters separately for the fitting. In this way, the absolve themselves from all responsibility of any problems with the fitting. It ensures that you can't withhold payment for the most expensive part of the work should anything go wrong (because they've already taken payment prior to work starting). On the first fitting, I was careful to be in when the fitter arrived, and to have the day free to attend to anything that needed to be done. He asked me to clear one or two things (in addition to the work I'd already done) which I willingly did. He then suggested that I left. I only went down the road to a coffee shop and could be contacted at any time, since I'd left my mobile number. I thought it was strange that they only sent one person to do 3 rooms and was a little concerned. On returning (and after the fitter had left), I found scratches in an oak desk in my spare room. I contacted carpetco who said the fitter would contact me. A day or two passed, and funnily enough, I got a text message to say my cheque had been cashed a matter of an hour or so before the fitter rung me. The fitter denied all responsibility and passed me onto his insurance company. Having written to them on July 17th 2016, I have not heard back from them at the time of writing. At the time of writing 2 months have gone by. When Carpetco arranged for a second fitter to install my hallway floor, further problems ensued. For a start, the fitters had crammed bits of wood near the front door, instead of removing the door and fitting a single plank of wood. It looked shabby and showed that all they wanted was to move onto the next job. I told them that this was not acceptable and they eventually removed the door and made right the work. After they'd left, I noticed that an expensive door handle had been broken on one of the other doors they'd removed. Having learned from my previous mistakes, I cancelled the cheque immediately. Carpetco, upon hearing this, suggested that I deducted the price of a new handle and write a revised cheque, which is what I did. I wonder where Carpetco get these fitters from? It felt like they had absolutely no respect for my home. I have expensive marble flooring in my bathroom. The joiners used a plastic strip to join the engineered wood hallway with the bathroom. I noticed that this simply lifts out (quite easily) and looks shoddy, with gaps for dust to collect. Choose Carpetco at your peril. They may seem cheap, but for me they turned out to be an expensive mistake.