Fitter made a pigs ear when cutting the floor around my radiator pipes, so I contacted the Leeds…read morestore to sort it. Had the unpleasant experience of being gaslit by I believe it was 'Oneil' - telling me it was meant to be like that, and that the fitter hadn't received complaints before. Regardless of a glowing history, he had made a mistake and instead of O'Neil helping as you'd expect, he carried on being patronising, rude and argumentative. Must've thought I was born yesterday. Reached out to Colin from the Wakefield store, who agreed with me and confirmed the cut made was of a poor standard. Colin restored my faith and assured me the fitter would be back to rectify... weeks later and nothing. No follow up, no sign of the fitter coming to fix his shoddy work. No calls or emails from Colin. Absolute silence. I'd use your own fitter if you're considering purchasing your floor from here. Or better yet, go to a different supplier altogether.

Awful customer service. I supplied the measurements and they instructed that I bought 10 boxes. I…read moreonly needed 7 and when I tried to return the extras they said that it was outside the 30 days and wouldn't accept it because it was a special order. The flooring was a very common line of Karndean which I'm sure they could resell or return. I was never told that I had a limit to return the flooring at any stage. I contacted them and they said that they would ask Karndean to see if they would accept it back but they never responded to me. I rang to check on the status of the enquiry and they ignored my calls (recognising my number). I rang from a different phone and they said they salesman was busy and would call back but he never did. Eventually the store manager responded via Web chat through the website and also said he would see if Karndean would take the boxes back but never replied again. They oversold the quantity to me but then wouldn't accept returns of a common item which I'm sure they would resell within weeks. Then just ignored me. Won't be going back.

Jim's carpets is a large shop selling a wide range of carpets as well as laminate, engineered and…read morereal wood, and vinyl flooring. They also provide a bespoke carpet colouring service allowing you to match the colour of your chosen carpet to any desired interior colour scheme! The ground floor of their shop has a large display area for carpets, mats and rugs and there's more downstairs, where you can find laminate, wood and vinyl flooring options as well as a variety of rugs of different sizes, styles and prices. First established in Leeds in 1962, Jim's Carpets has nearly 50 years experience catering for Leeds' flooring needs and the staff give the impression of enjoying their job - they are friendly and more than happy to help and give advice on any of their products. Jim's Carpets is an independent shop and appears to pride itself on the experience and knowledge of its staff and the quality of its products, so if you're looking for flooring solutions Jim's Carpets would definitely be a good place to start!

Dont buy they sell SECONDS, take your money up front and then zero after sales/customer…read moreservice....... 2 out of the 4 carpets have large faults on them - . even there own carpet specialist said they should never have been fitted as the faults are clearly visible. The fitters damaged the skirting of my newly fitted wardrobe and chipped the paintwork in my hall and bedroom. There are also gripper scratches on the walls. They offered to replace 2 carpets but with 50% being faulty and the damage i asked for a refund. At this point i was told i was after FREE carpets by the manager!!!!!. My husband has been dealing with him for the last 12 months - yes 12 months, promise of call backs and excuses. We paid 2k in total and they finally refunded a pittance of £138. Avoid avoid avoid

Independeant Carpet shop. Great variety to choose from with roles and loads of carpet books. Also…read moregood range of hard flooring. Excellent customer service and top quality fitting service.

From the owner: Domestic and commercial flooring specialists. Supplying…read morecarpet, vinyl, luxury vinyl tile (LVT), wood flooring, laminate flooring and carpet tiles.

Revised post Unfortunately I had a very bad experience with…read moreone of the owners called Adrain. He came round to visit my house and give me a quote. When I said I was only after cost for fit and not supply he got very belligerent with me in front of my wife and kids and stormed out of the house. When he got into his van driving off a threatened to beat me up if he saw me in warrington again. (Not a good idea im, fairly well know in warrington I won't say more than that) The other people who either own the shop or run it seem however to be very nice people and I think it is just this person in particular, hence why there are so many good reviews dav

From the owner: We are Specialists in all types of floor coverings. Carpets,Laminate, Wood, Vinyl and Rugs…read more We have specialist fitters for all the above plus Karndean and Amtico .

I recently re-visited this little carpet shop in search of a rug. I've an issue with my new digs,…read morein that the house is lovely, but the carpets are really not all that pretty. Don't get me wrong, they're not complete eye-sores, but I feel if I could just get a little something cosy to cover up the ugly pattern life might be that little bit sweeter. It's not the be-all and end-all and yet it's something that keeps niggling away at me enough to force me to pursue this magic rug of joy. Anyway, I digress. The lady greeted me kindly as soon as I entered the shop and offered me help, to which I explained my problem. I said I could be convinced to go for a sheepskin rug, albeit they're a little expensive, but perhaps a patterned rug might be nicer. She said that they often get left over pieces from their carpet fittings, and so it would be no problem to convert a cut-off piece into a rug, should that be suitable. I had a quick nosy round, as we didn't have long, and again was impressed with the variety of carpets available. I'm certainly considering coming back to have a proper look around and see if they have anything suitable, but the sheepskin rug option is looking ever more tempting in this cold weather!

After I had already got two plain carpets supplied from Stonegate Carpets I was most confident that…read moreI could start a more elaborate project. I had the idea of a patterned carpet with a traditional border and a plain carpet around. Despite the issue with the distance and the need to have a local carpet fitter to deal with a carpet that anotherone had prepared. I was curious about how this would turn out. Richard and Colin were most helpful. Samples were sent, ample information provided, drawings and photos exchanged. As Brinton's have drastically altered their range Colin had to combine elements of his ample remnant stock (Thank you!) with others from another supplier (Ulster). It is the knowledge of an experienced team that counts here. The carpet was completely customised in the Stonegate Carpet workshop, very well wrapped and finally sent within schedule my house. I am so happy to have found this family run business with its most experienced team. Give it a try and you will definitely not regret it.