Howard's is TRASH. Literally and figuratively. We have been fighting with them for 6 weeks now and in those 6 weeks they have collected our trash ONCE. After a heart to heart with them last week, we were promised all the garbage (which has now been collecting every week) would be taken. NOPE. They emptied what was IN the can but left everything else. Their customer service is atrocious! After telling me she didn't have notes that we have called and asking why I didn't call to remind them to pick up the garbage, she hung up on me and then refused to answer my calls. read more

I am furious. This is the 3rd time our garbage hasn't been picked up. I understand if the weather is bad I understand equipment failure. What I don't understand is, when you call and the person answering sounds like she's sleeping , never gives her name and on top of it she's rude as hell. I've been with Howard's for 10 years . I pay my bill ahead of time. People on our street have been upset. Seems like they don't give a crap. Maybe fb should know and it's time to either do a better job or boycott. Does she know her job 8s on the line?? Job security starts with being friendly. Answering g the phone like you don't care ain't read more

The only real concern I have is the lack of communication and scattered pick up times. If they could just announce when they were picking up and stay close to that schedule, I would find it very hard to complain about their service. read more

Always takes everything even larger items. and if you have a lot of garbage over what is normal, all you have to do is a call and they will get it in a couple of days! read more

This company is great! Quick to respond if needed and they are willing to take whatever we put out far exceeding what our container would take! They are very reliable! I would highly recommend them. read more

Let's see. I sign up for service and got dropped within a week all because they didn't advise me of the information they required. The woman spoke with took my information and said when collection would be. On the day of collection, they only took half of the garbage and on the following week, didn't take anything and was not advised till I called them to find out that they terminated service until they received particular information. What an inconvenience! read more