We took a damaged piece of artwork (from a set of 3) into Express Frame to have the glass replaced…read more It turned out that what we thought was matting was actually painted on the glass to give the appearance of a double mat. Sue was incredibly helpful in helping us find original matching colors in matting material as well as a slightly thicker metal frame to accommodate the two mats. We purchased the art pieces in the mid 80's, and have been living with the cracked glass since the mid 90's. We couldn't be more pleased with help and service we received. Howie R. and Phillip C.

Had a great experience with Express Frame. Alex was wonderful. My framing job was done expertly,…read moreefficiently and beautifully. Would highly recommend them.

It would be amazing to find a gifted professional framer like Brian anywhere; to find him in Palm…read moreSprings is a miracle. My large photo print looks incredible. Picking the frame was effortless, and spending time in Brian's shop and gallery was a real pleasure.

excellent service and selection. Brian is very knowledgeable and attentive to our needsread more

This is an excellent framing shop with great friendly staff…read more Very professional and good pricing. Only place I will trust with my work.

Jason, the owner has now responded to my review, after over eight months, but notably has not…read moreaddressed or disputed any of the specific workmanship and customer-service issues I described above in my initial review from January. Instead of apologizing and trying to make things right and keep my business, due to their poor framing and as a former long-time customer, he states that I was "permanently banned" because of alleged "repeated incidents of being disrespectful" to employees. I strongly dispute that characterization. At no time was I disrespectful to any of their employees and had been doing a lot of business with the previous owners close to 10 years..until they sold Mitre & Bevel to Jason. I did firmly object to receiving an improperly fitted frame for the third time and to being told that my canvas was the problem rather than the frame. More importantly, the owner's response does not acknowledge or address the central facts of my review: Did Jason at Mitre & Bevel measure my canvas himself, with me present? Yes. Was the resulting frame opening too small for the canvas to fit? Yes. Was this the third time I experienced this problem with frames they made for me? Yes. Was I told that they routinely "shave" rabbets when they are too small? Yes. Did I request that the frame be properly remade rather than altered after the fact? Yes. Did the owner instead choose to refund my deposit? Yes. And was the same canvas subsequently framed correctly and without difficulty by another professional framing business in town? Yes. Those are the issues my initial January review highlights. Rather than addressing any of those specific points, the owner's response attempts to shift the discussion to a false allegation about my behavior that I categorically dispute. Readers can decide for themselves whether Jason's response adequately addresses the detailed frame workmanship problems described in my review. I stand by my account of my bad experiences and by my decision, after three unsuccessful framing jobs with Mitre & Bevel, to take my professional artwork elsewhere to be framed properly.

Love my new canvases and John is an amazing man full of knowledge and he has two framing stores as…read morewell. He delivers the canvases and make stops in Los Angeles regularly. What I love about his canvases is that they are well made and a bit lighter in weight and I appreciate that, since my previous ones were pretty heavy. When I call the store, the staff is friendly and courteous! I am very grateful that my artist friend recommended him. I highly recommend him to my friends now.

I've been exclusively using their stretched canvas for at least ten years. Always consistent in…read morequality and taughtness of the canvas I paint upon. Always fair in their price structure. MB

Took a numbered print in to be framed. The number was on the back of the print so we agreed to have…read morea cutout on the back so that the number would be visible. When I went to pick it up, the matting on the front was sloppy and there was space between the print and the matting. When I expressed concern about the quality, the individual said, well it's not that bad but I guess the customer is always right. Then the cutout on the back was so sloppy I said a third grader could have done a better job. I requested that it was to be redone and could they prioritize it has I had waited 3 weeks, he said no but that there would be no additional change. Why would I pay more for a subpar job? Got a phone call that the picture was done again. When I went to pick it up the mat was better, but the cutout on the back to display the number was nonexistent. When I expressed my concern to the assistant store manager, there was no apology or expression of remorse. I was extremely frustrated and told her the original cutout looked like it had been done by a third grader and that it wasn't her fault and she said the was the third grader who had done it. She seemed not to care at all.

Clerks seemed overly confused to assist a line of customers. Not a lot of confidence in important…read morerestored photos to be framed so I left. I'll pay the extra money for professionals vs. cashiers with access to prefab frames.

Alf has framed several pictures & prints for me over the years and they are beautiful. His prices…read moreare very reasonable. He's great about suggesting mat colors and frames to show your prints in the best way. I feel lucky to have found him.

We've had multiple pictures and art framed by Alf over the years. His work is excellent, his…read morepricing is a good value, and he's got a great eye for layouts. He's a small, local business that has earned and deserves the support of his community. We're coming to see you soon, Alf. Got some molas to frame!

I absolutely love this gallery! Gary Dorothy is so talented, with such an amazing eye for lighting…read moreand detail. I have purchased several of his photos over the last four years and plan to purchase more. I am always getting complements on how beautiful they are. Gary is not just a talented photographer and artist, but he is such an amazing, nice and interesting person. I love that he gave me details about his art, it made me even more connected to them. IMAGEVILLE gallery is a MUST SEE when you are visiting Palm Springs.

Great gallery of photos, mix of Palm Springs and other California with some Vegas mixed in. Super…read morefriendly proprietor. His Rancho Super Car Wash is a stunner!

It was so nice to have someone listen to your vision, offer ideas, and then blow you away with the…read moreprofessional results. I had a couple of custom bulletin boards framed, a small project, but was treated with great care. Thanks Katlyn for the help with samples and Kylie for the help with pick up!

I just worked with Artworks Gallery and I must say Caitlin was beyond helpful. Customer service is…read morethe best!

Let me say this first, I'm not knowledgeable on molding or custom framing. I haven't had a custom…read moreframe / molding for a picture or print before until recently. I really wanted to go to a local frame / molding shop. But, after getting a print custom matted and framed from this shop, the experience and end result makes me a fan of getting custom molding / frames. This place is awesome. On the walls are samples of hundreds of various different moldings. Some areas, there are completed custom framed pieces waiting for their owners to pick them up. This place is a gem. The shop owner / picture framer, Fernando Guzman, is really nice and friendly. I showed him the print and he gave me some ideas on what to do with it. After talking and looking over different moldings and matte colors scheme, he gave me a total price, which seemed fair and within reason. He even gave me an estimated date of completion and finished it before then. The end result is a beautiful print that's framed and hanging on a wall right where I'm typing this up. This will be my go-to shop for custom framing. And, if anyone wants a quality custom frame job, I'll point them to this location.

Unimpressed. Had large 4x6' canvas stretched thinking his professional job would be better than my…read moreamateur job. I was wrong. He trimmed canvas meant to be wrapped around stretcher bars and put visible staples all along the edge. His explanation was I had not asked for "gallery wrap." I've never even heard of the phrase. His defense was to tell me about his other screw ups in both purchasing work and performing services.

Wow, what an incredibly, unbelievably awful experience…read more The only reason there's a star attached to this is because you can't leave a zero-star review. Though I sincerely believe that's what Plaza Art & Frame deserves. If you were running a business - let's say, I don't know, a picture framing shop - and someone came in to pick up a job and pointed out that the glass wasn't what they ordered, would you: A) Say, "Oh, sorry, we'll fix it." or B) Blame and attack the customer, become disagreeable, unpleasant, and combative, and say, "I have a mind to not even work on them now! I might just give them back to you! Do you know how much work it is to tear these apart, cut new glass, THROW AWAY THE OLD GLASS, and put them back together?!" If you said 'A,' you'd fix it, you know more infinitely more about customer service than Lance and Nancy at Plaza Art & Frame in Yucca Valley do. They chose 'B.' I'll spare you the painful details, but the gist is Lance gave us a quote to frame eight small watercolors. They framed them with the wrong glass, and Nancy immediately tried to blame us, over and over, for their mistake. Then Lance came out from the back room and said the bit about not wanting to do the work to fix their mistake. I couldn't believe how off the rails the whole thing went. I said (three times), "I don't understand the problem; we're going to pay the difference." But both of them were just awful. A couple of years ago I brought in a pair of photos to frame, and they did a lovely job, and Lance was friendly and nice. I didn't deal with Nancy during that time. So it was really something else to be ganged up on by the two of them. I was dumbfounded at being treated that way by a business we were paying a substantial amount of money to. When I say "disagreeable, unpleasant, and combative," I'm not just talking about that day. It was every time we had to go into their shop for this job. I dreaded going in there (for the last time ever) to pick it up because I knew they'd be awful, and they were. I would say I don't understand how they stay in business, but I do know. It's because they're the only framers within 50 miles of Joshua Tree. If another framer opened up shop in town, Plaza Framing would go out of business in a month. Or maybe they'd eke out a living framing American flags and pictures of The Orange Man for the people they actually like and respect while all the queer weirdos (like us) go somewhere that knows how to treat people with decency and respect. (Yes, that insinuates what you think it does.) Larry David did an entire season of "Curb Your Enthusiasm" around opening a "spite store." Maybe I'll do that. Open a framing shop here in Joshua Tree just to spite the disagreeable, unpleasant, combative folks at Plaza Art & Frame. Ha, just kidding, of course. Maybe.

I'm a local artist in Joshua Tree who exhibits nationally. After five years of living here…read morepermanently, I decided to try Plaza Art & Frame for five of my 23 x 30-inch watercolors--a size I regularly work on. I was hoping to match some older frame jobs I had that float without a mat in a nice maple frame. I've been framing them this way for at least fifteen years. I even brought one of them with me in my car in case I couldn't explain myself clearly. I came in and met Nancy, who was friendly and willing to help me. Other than her calling me "Hon" a bunch of times (which may offend certain people like me), things started smoothly. But when I began to tell her what I wanted, she said the paper I used was much too heavy to frame floated because it would fall down quickly. I told her that I knew there was some way to do it and brought along one that was already framed, and she was welcome to take the backing off to examine it. It had been in its frame for twelve years. The paper has never fallen. She was not interested in looking at it. She said she'd been in the frame business for thirty years and floating paper that heavy doesn't work, and they would look better matted anyway. I tried to explain they needed to match the others, but she was not willing to frame them. About a year later, I needed more than a half-dozen pieces framed, all different sizes, and this time, with mats! I wanted a simple maple frame again, and since they're watercolors, I wanted the usual UV glass. On this visit, I met Lance. I truly liked him, as he seemed to know his stuff and gave me an extremely thorough estimate, using the largest of all of the pieces so as not to underestimate. He got me to get non-glare, too, showing me the differences in some samples. He wrote it down on one of their invoices, and I said I'd come back on another day. When I returned, Lance was in the back having lunch and Nancy was there, and wouldn't you know it, I forgot that invoice with the estimate written on it! Dang it...I told Nancy, I'd have to deal with Lance, not her, because I forgot the paper. She kept trying to help me anyway, but I kept insisting that he knew the job already. "But he's at lunch right now!" She kept saying, "I can help you." Lance must have heard us snipping and came out. Then, they both helped me. Both Lance and I told Nancy what I wanted, and she wrote it down. Both Lance and I remembered the exact price, even with the tax and change. When I came to pick up the job, the glass on all the frames was not UV or non-glare. I mentioned it, but Nancy said, "You said 'clear!'" But I never said that. I said, "Even Lance knows I wanted non-glare..." and so started an unbelievable eruption. She blamed me for not bringing in the paper and yelled at me about some fantasy how she ASKED me and I answered that I wanted clear glass. (Never happened!) I said I'd pay for their mistake (because I really hated this conflict we were having, and I still wanted to have a local framer for my art). But I wouldn't frame a stinkin' cockroach there. She was so mad because the price skyrocketed to change the glass out, even though I was the one paying for it. Luckily, I came back in before I drove away just to make sure she knew it was UV glass, and her head nearly exploded. "NOW you want UV, too!!!!??? Oh my god!" I told her, I always wanted UV; it's watercolor!" That's when Lance came out, more angry than she was, and threatened not to do the job at all! I couldn't understand what I was doing wrong by paying the difference and paying them to do a job. I didn't argue about who was right or wrong. By then, it was extremely pricey because of the labor to pull apart the back, cut new glass, etc. (even though you pay for the labor when you order ANY glass from any framer). I didn't care. I just paid it, and got blamed. And they lost a good and loyal customer for life. At least I don't have to hear (over and over) how they both have been working in the frame business for "forty years." I thought it was thirty, but I guess it went up a decade because they were so irate. Now that it's forty, they match how long I've been getting my art framed. I should have mentioned that. Ha! To be fair, I've seen their work, and it's precise and professional. I also think their prices are fair to good under normal circumstances. But they will only be nice to you when the mood strikes them. I've experienced them when easygoing, and I've experienced the opposite. So, be forewarned.