I've had Tom's appliance repair out to my home for 2 service calls. Great skill and communication…read morefor each job. The timeliness from inspection to repairs was outstanding! It's great to find a reliable repair service that has this level of integrity. Great service, great price.

Great customer service with our washer. Very knowledgeable, helpful, and honest. Would definitely…read morerecommmend.

Bill responded the same day I called. Diagnosed the problem quickly. Parts and labor made…read moredishwasher a total loss. Bill has helped us out in the past. Always fair.

Called them to check out our dishwasher that has had a pool of disgusting water sitting inside…read moresince we moved in last July. One of the repairmen came out and got right to work, down and dirty. Literally, stuck his bare, unprotected hands all up in that swamp water. 30 minutes and $40 later he explained the drain line was too low and the bracket was detached. But, we are good to go and cleaning the S out of the dishwasher. It's operable, he did the damn thing and we are happy customers. This is as straightforward as they come. Would definitely give them another call should another appliance need some loving.

After running out of options on attempting to fix the dryer I looked around for some local…read morerepairman. After looking on YELP like I always do first I found this business. I called and asked if they could come out, unfortunately Mario was unable to come out for a few days. So I asked him a quick question and after about 15 mins on the phone and sending over some photos WE found the the issue!!! It was a bad heating element. Mario even told me where to go to find the replacement part. If I EVER need anymore assistance with my appliances I will only be giving my business to him. Feel better soon Mario!

Stove at my parent's house was not working properly. The flame was very weak. Drove my Mother…read morecrazy. So I called Mario and we made an appointment for noon. He was there BEFORE the assigned time. I'm a stickler for punctuality. Showed him they problem. He got to work. And within 15 minutes (less actually) Mario was done. The flames are like new. He even checked the fridge and the lack of ice maker working. He showed us what was wrong. Instructed us to order the part and call him when it would arrive and he'd install it. Would highly recommend Mario. Punctual, efficient, knows his job, doesn't charge an arm & a leg, and very respectful. Thank you Mario!

Trusted Appliance is the ONLY repair company that I trust and will use. They came out today because…read moremy refrigerator quit working. After looking at it the technician informed me that the compressor was bad so it was time to buy a new refrigerator. It's rare but very much appreciated for someone to be up front and honest vs trying to sell unnecessary and existing dive repairs. The technician let me know that due to its age my refrigerator has went past its life expectancy and that it's not worth spending over $1,000 for a repair on such an old refrigerator. He even told me when I go looking for a new refrigerator what brands to stay away from as he has seen many of those brands require constant repairs. Can't say enough good things about Trusted Appliance except for their name truly says it all.

Joe was great and talked me through the process I ended up troubleshooting the issue myself but…read morewill def reach out to Joe for any future repairs

Horrible service! The tech said that he would return and…read morefix our dishwasher and replace a part on the top rack. He no showed and we still have no dishwasher! I would not recommend this company!

In June 2025 we searched for an oven repair project on Yelp. The oven was overheating and the door…read morewould lock as a result. Food inside would burn. Error codes appeared and were provided to Peter who responded timely. Over time Grant and Peter both came to our home and attempted to repair the oven. Both were cordial, on time, and left the place clean but neither seemed to have the knowledge or capacity to complete the job. First visit: Grant spent a considerable amount of time researching the error codes and how to proceed using his electronic device (phone or tablet). He replaced a small part and the oven worked a few times then the problem reoccurred. We requested a more experienced tech come out and the owner (I believe) Peter came out. During that second visit Peter suggested rebuilding the motherboard. After months of waiting we received a text that the motherboard had come in. Peter reinstalled the motherboard on the third visit. During our Thanksgiving meal preparation on Thanksgiving Day the problem reoccurred. We called and sent a text in desperation - advising our ham was in the oven. We didn't hear back. We received a text message on 12/1/25, stating they were closed for the holidays, and asking if we were able to get our oven fixed? During the fourth visit Peter didn't know what else to do, and offered to install a new oven or refund the amount of the service call. He sent a quote for over $2100 for a new (low end) Whirlpool wall oven (our current oven is a slide in) which included installation and haul away of the existing oven. I had done some research and determined that that price was greatly inflated so on 12/12/25 we accepted the offer for a refund for the service call of $477. We finally received the refund via Zelle on 1/14/26, after numerous follow up attempts in writing and by phone. Based on this experience it doesn't appear their skill levels go beyond maybe simple repairs or installations. Both Grant and Peter admitted that a lot of the work they do is for home warranty companies. The integrity however is a bit bothersome - the delayed refund, lack of communication pertaining to its status, a lie from the office staff stating an email was sent on 1/5/26 asking if we had Zelle, accepting a job they weren't equipped to complete, and not having on-call response for emergencies. Sorry I can't recommend at this time.

Techs arrived on time and went right to work on troubleshooting the problem with my microwave oven…read more Found bad part right away and had it with them .Changed it out and now it works great . Both techs were friendly and courteous. I will for sure call this company first if I ever have any problems with my appliances.

Courteous, hardworking, and diligent; but unfortunately they were unable to repair my Thermador…read moredishwasher.

I use this place every time I need an appliance. The people are friendly and honest. I highly…read morerecommend the place

Super fair and affordable prices. It is my go-to spot in Vallejo for all of my appliances. I bought…read moremy fridge, washing machine and dryer from this spot. What makes it even better is that they even deliver and install same day. I'm always impressed with the quick turnaround.

Dan checked out my dishwasher, which stopped working mid-cycle. Checked out every part, unplugged…read moreand plugged in every wire and the machine worked! He could have told me the circuit board was bad, or any other part was bad, and I would have believed him. He is so honest!! I highly recommend calling Dan at Benicia Appliance.

A DIY video I watched on how to replace the ignitor on our aging Bosch oven really just convinced…read moreme to hire an experienced repair person. I saw no reason to risk a gas leak by learning on my own. And, with Thanksgiving baking looming, we needed an expert asap. Fortunately, I called Dan of Benicia Appliance, and on short notice he arrived with the part. He immediately proceeded to diagnose the problem and test out the new part before effortlessly reassembling it all. Watching him work was a pleasure because he hit all the marks bringing our oven back to life. But, better than that was listening to him talk about recovering from a life threatening injury that he had sustained only a few years back. As another reviewer stated, Dan impressed me with his professionalism, workmanship, and communication, giving the repair a one year warranty to boot!