Caring practitioners with upbeat personalities nice friendly greeting staff…read moreState of the art retinal photography equipment My Dr is Dr Borillo he gets 5 stars in my book

Today I saw Dr. Jay Wang at North California Retina Vitreous Associates for a new concern in my…read moreleft eye, which previously had a retinal detachment repaired with a scleral buckle. My surgeon left Stanford and I have been doing my annual visits with Dr wang from last 3 years. Given my history, I was understandably anxious about new visual symptoms. Dr. Wang's credentials and expertise are impressive, and I appreciated that he was able to examine my retina and confirm that he did not see any new tears, holes, or signs of retinal detachment. But the check was barely even for a minute. I left the appointment feeling that I would have benefited from more explanation and discussion. My symptom was new and unusual, and because it was in the same eye that had previously detached, I had many questions about possible causes and what I should watch for going forward. The visit felt very brief, and I would have appreciated a little more time to understand his assessment and next steps. I respect Dr. Wang's expertise and the reassurance that my retina looked stable. My feedback is that spending a few additional minutes explaining findings and addressing patient concerns would make the experience even better, especially for patients with a history of retinal surgery who may come in feeling anxious. Overall, I appreciate his knowledge and I hope future visits allow for a little more patient discussion and education.

Dr JeeHee was recommended on the internet and her front desk staff I already knew from a place I…read morefrequent To have sushi I'm returning soon to follow up on pre cataract surgery issues we are going to resolve then move on to surgery! I recommend. Will detail the follow up I trust her, she is through and informed!

called for an appointment to get a thorough eye exam, including dilation. Despite my wife being a…read more client, they see me said they were only patients with pre-existing medical conditions? They told me to go see any optometrist. I am in my 60s and concerned about my eye health. I was wanting to see an ophthalmologist not an optometrist. I understand if the doctor schedule is full and I gladly would've waited. The receptionist was polite but basically just shut me down over the phone.

Dr. Liu has been treating me for glaucoma for over 30 years. He is caring and has saved my eye…read moresight. His office staff is very warm and caring also. I would not hand any another Doctor care for my eyes but Dr. Liu

DO NOT GO TO THIS DOCTOR! From a medical standpoint he might be a good surgeon, but he is…read moreunprofessional, apathetic, and straight up a HORRIBLE person. My mother had her cataract surgery done by Dr. Liu in July. After her second eye she felt nauseous most likely due to her vision being off during the healing process. She scheduled an impromptu appointment 2 days after the surgery, and it was confirmed that her healing was ok and recommendations to wear sunglasses and not stare at iphone/ipad screens would probably help. When my mom stated that maybe her anxiety got the better of her Dr. Liu said "OH, SO YOU'RE CRAZY?!" My mom was taken aback because what type of person let alone a Dr. would say that to another person. When she stated back that her anxiety is managed by medication and a Dr. he said "OH, SO YOU'RE CRAZY, BUT YOU KNOW YOU'RE CRAZY!" My mom started to cry under her sunglasses, and then he said "I'M JUST JOKING". Let's be clear Dr. Liu, MENTAL HEALTH is never a joke, but a medical professional "joking" about mental health is disgusting and absolutely feeds into why there is still a stigma in this country about mental health. He was so out of line and inappropriate with these remarks that if I had someone to report him to like a malpractice suit I would do it. I would ask him how he would feel if a loved one received the same treatment by a Dr. who has taken a medical oath for good and not to be a BULLY! There are plenty of competent eye surgeons in the Bay Area. Surely, you can find one that doesn't make you feel horrible about yourself like Dr. Liu made my mother feel. FYI - If giving zero or a half star was an option I would have done that. I'm disgusted by this unprofessional behavior by a medical professional.

I had the best experience here thus far. I have another appt in a few weeks with an optomologist…read more Hoping the experience continues.

Dr. Engelman is our doctor for many years. My husband and eye had several very successful surgeries…read morefor glaucoma and cataract surgeries. We would be blind if Dr. Engelman didn't take care of our vision. Thank You Dr Engelman very, very much. Everyone in Monterey Ave office is very helpful. Love You all...

Dr. El Sawy is a remarkable physician. He performed my cataract surgery. Outstanding service and…read morehe uses the state of the art technology with exams.

I saw Dr. El-Sawy this morning about a bump on my eyelid. I was a little concerned about it. Dr…read more El-Sawy was a) so very, very kind and so easy to talk with and b) did a great job in explaining the origin of the issue and my options. His caring personality and clearly knowledge of the issue gave me peace. Our care plan makes sense and know he directed me correctly. I'm the kind of person who has to trust to be comfortable and with Dr. El-Sawy, his demonstrated actions gave me immediately trust. Thank you Dr. El-Sawy. You made my day. Respectfully, Robin Evans - Los Altos, CA

An excellent team n Dr Mastman is very knowledgeable n resourceful- I truly appreciate it his…read moreprofessionalism n knowledge!

Been seeing Him for years "get it... seeing him" The office…read moreis always super busy but there is a reason for that, they do a great job taking care of you C: The receptionist always does her best to talk to you an the phone and answer your question. DR. Mastman has a great bedside manner and does everything in his ability to always help you with all your concerns. I honestly can't say enough good things about Dr. Mastman or his office.

I am very nearsighted and have astigmatism - so I've been to a fair number of optometrists over…read morethe years. I can say without hesitation that Dr Annie Yeh and her staff have provided me with the very best eye care experience I've ever had! Dr Annie is so knowledgeable and she shares her wisdom so patiently and kindly. She's just a joy to work with . I came in for an annual exam to renew my contact lens rx, and was surprised to learn I have cataracts in both eyes. I will have surgery for that but first needed to pass my vision test for my DL renewal . Dr Yeh spent a ton of time and effort to get my prescription just right - she was more thorough than any eye care professional I've seen previously - that includes ophthalmologists, too. She made time for me and never seemed rushed despite how busy her schedule is. Her staff is awesome - they always greet me by name and with a sincere smile , and they're all efficient and helpful too. I'm not one to gush but omg I LOVE Optimus and I highly recommend Dr Yeh!

I am very disappointed with the level of service I received at this office, particularly from…read moreOptometrist Ye. Unfortunately, my experience was far from satisfactory. During my phone conversation, I found her demeanor to be rude, impatient, and unprofessional. When I asked questions or expressed concerns about my eye health, I did not feel heard or respected. Instead of taking the time to explain or discuss options, she appeared dismissive and irritated whenever there was any disagreement. As a patient, I believe it is completely reasonable to ask questions and participate in decisions regarding my own health. I also felt that the focus was more on financial aspects than on patient care. Eye health is important, and patients should feel that their well-being is the top priority--not sales or additional charges. A successful healthcare practice requires not only technical skill but also strong communication, empathy, and professionalism. Customer service and patient relationships are essential in any medical setting. I truly believe that additional training in patient communication and customer care would greatly benefit this practice. Based on my experience, I have decided to take my business elsewhere. I hope the office reflects on this feedback and makes improvements for the sake of future patients. I contacted another practice, and they were so nice and welcoming--everything felt straightforward and easy from start to finish.

I have to agree with everyone here - Dr. Saub and the entire crew are fantastic. I have not had…read moreneed for an ophthalmologist before, but recently had a rather odd issue with an eye. We found this office yesterday, spoke with the team over the phone and filled out the paperwork. That same day they scheduled an appointment for first thing the following day. Upon arriving I was greeted by Martha at the front who reviewed my information as a first time patient, and was seen within a few minutes by Bill who got me started. After we went through the initial consultation, Dr. Saub introduced himself and we went through step-by-step everything that I had to look forward to. You can 100% tell that each person I interacted with truly cares about their patient. From listening, to communicating what it is that they are doing, to little details like turning off the lights when you're walking out of the room. I've got a bit of experience with doctors, and sincerely this operation and the people (and their personalities!) are A+. I highly recommend.

After years of being a patient needed an urgent appointment, took 4 days to get an appointment. I…read morewas having vision changes. When I arrived for the appt. they said I didn't have one and had cancelled my annual exam for the following week. The person I spoke to on the phone was in the office said he " didn't recall what we decided on," while he's nonchalantly clipping dead leaves off a plant. Could not tell me when I could get an appt. but they would "call me." Stunning incompetence. Called a doctor a family member goes to and got an appt. in 1 day! Will not be back & should be avoided.