How appalling i showed up almost an hour early for my appointment to be forgotten about in the…read morelobby! When i address the circumstances the receptionist casually tells me "oh i thought you left" what an unprofessional response instead of saying im sorry she thought she was being nice to say oh i will put you up to the front!! Imagine after sitting in the lobby i would have to wait longer because she did not do her job correctly! No thank you i am much better than that! I will ask my doctor to send me to a more professional office! Plus i had to sit there and witnees another patient went to pick up her only to be turned away because they couldn't find her prescription! And for the safety of all patients you should know who arrived and who leaves your office! Im an Engineering manage and left my job early to attend this important appointment for my health only to be forgot about! I had to drive home over hwy 17 very upset because of this! This is not acceptable! Disappointed severely, Lorenzo Ruiz Ramirez

Dr. Engelman is our doctor for many years. My husband and eye had several very successful surgeries…read morefor glaucoma and cataract surgeries. We would be blind if Dr. Engelman didn't take care of our vision. Thank You Dr Engelman very, very much. Everyone in Monterey Ave office is very helpful. Love You all...

Dr JeeHee was recommended on the internet and her front desk staff I already knew from a place I…read morefrequent To have sushi I'm returning soon to follow up on pre cataract surgery issues we are going to resolve then move on to surgery! I recommend. Will detail the follow up I trust her, she is through and informed!

called for an appointment to get a thorough eye exam, including dilation. Despite my wife being a…read more client, they see me said they were only patients with pre-existing medical conditions? They told me to go see any optometrist. I am in my 60s and concerned about my eye health. I was wanting to see an ophthalmologist not an optometrist. I understand if the doctor schedule is full and I gladly would've waited. The receptionist was polite but basically just shut me down over the phone.

Great optimologist. Extremely helfull, professional, considered and most of all her staff are one…read moreof the kind who I have not encounter in any other doctors offices yet.

I have used Dr. Langell for years for my "eyes." She is a super nice person and so well…read morequalified. I highly recommend her and California Eye Institue.

While the doctors here are excellent, my experience with the front desk was extremely disappointing…read moreand frustrating. I mistakenly went to the wrong location and had to drive to the Oak Meadow office. I called ahead to explain the situation, and the front desk staff informed me there was a 10-minute grace period and encouraged me to try to make it in time. I arrived right at the 10-minute mark (at most 1 minute past), only to be told that I needed to reschedule my appointment. What made this especially frustrating was the lack of basic courtesy and consistency. I had already called to inform them I would be late, yet instead of clearly telling me then that I would need to reschedule, they asked me to come anyway--only to turn me away upon arrival. When I politely requested if they could still accommodate me since I was already there, the request was dismissed rather abruptly. This experience felt unnecessarily rigid and inconsiderate. A little flexibility or clearer communication upfront would have gone a long way and saved me a wasted trip.

I was referred here by my primary physician to remove a couple growths around my eye. I got an…read moreappointment with dr. El-Sawy an ocular plastic surgeon. And it was a great experience, first off the location is super cute nestled in the trees and easy to get to. The front desk staff was warm and welcoming. My doctor was great very nice and knowledgeable, granted it was a fairly straightforward procedure. I was seen on time and he was very clear in walking me through the process, the procedure was quick and painless. And I healed up perfectly in about a week. I had such a pleasant experience I also booked an eye exam which candidly I haven't had one in decades so I was WAY over due! Dr. Lee was great at doing the exam and talking through any concerns and his recommendations. I then meet with Maggie who was helpful at picking out the right pair of glasses and understanding my vision insurance. All and all I really enjoyed my experience. Everyone was knowledgeable, nice and welcoming. I'll be coming back next year for eye exam.

Dr. El Sawy is a remarkable physician. He performed my cataract surgery. Outstanding service and…read morehe uses the state of the art technology with exams.

I saw Dr. El-Sawy this morning about a bump on my eyelid. I was a little concerned about it. Dr…read more El-Sawy was a) so very, very kind and so easy to talk with and b) did a great job in explaining the origin of the issue and my options. His caring personality and clearly knowledge of the issue gave me peace. Our care plan makes sense and know he directed me correctly. I'm the kind of person who has to trust to be comfortable and with Dr. El-Sawy, his demonstrated actions gave me immediately trust. Thank you Dr. El-Sawy. You made my day. Respectfully, Robin Evans - Los Altos, CA

I need to tell everyone just how special Dr Engelman is…read more In October of 2014 (I was 69 at the time), Dr Engelman did my 2nd glaucoma surgery - this one on my left eye. A couple of days after the surgery, I woke up around 1:30 AM and noticed that I could not really see anything out of my left eye - everything looked 'very cloudy'. I called his emergency number and explained what was going on. The lady I talked to put me on hold. About 2 minutes later, Dr Engelman was on the phone. He asked me what I was experiencing. I described my symptoms and he said "Meet me in my office as soon as you can get there." We got there around 2:30 AM. Dr Engelman was there waiting for us. He measured the pressure in my left eye. It was down to 2. I had good reason to be scared. He told me that everything looked OK and that the pressure would come back up. I went home and by midday everything was OK. So if you take Dr Engelman as your Ophthalmologist, I am quite sure that is the kind of service you will get. I am now 80. I do not live in California anymore as we moved to Arizona in 2016. My eye pressures were between 20 to 26 when I went to Dr Engelman. For the past 11+ years they have been a consistent 10 to 11. I've had some very good doctors in my lifetime. Dr Engelman is the best I have ever had.

Dr. Christopher Engelman is a caring, conscientious, professional specialist in eye care. In my…read morecase, Glaucoma specialist. He is never rushed, answers my many questions, is interested and concerned about my health and eyes. I strongly recommend him. My drive to see him is 40 min and I gladly will travel to keep him as my doctor. Thank you for caring and giving me peace knowing my mom, grandmother and aunt went blind from Glaucoma.

Sharp, curious, interested in my opinion. Explains things in great detail. Quick and efficient…read more Calls me (on holidays) to ensure things are ok. Great experience with Dr. Jovkar and feeling lucky I found him on my first try at looking for an ophthalmologist in Los Gatos.

I had my cataracts done by Dr Sayed - although he might appear in a rush, my experience is quite…read moredifferent. His staff are wonderful and he himself is great. My regular ophthalmologist stated the lens were placed correctly and precisely by Dr Sayed. To save me from the hassle of remembering when to use my eye drops pre- surgery i opted to get the three in one drop which lasted me from pre to post surgery and it was easier to use - the downside of the eye drop is it expensive. The upside? I don't need to bring three kinds of eye drops and wait at least 10 minutes in between drops especially if you're on the field and working long hours. It was worth every penny

I was having my regular eye exam and they suggested that I should do a more detailed glaucoma test…read moregiven my family history. That brought me here and it has been a great experience. The staff is extraordinarily nice and friendly. Dr Jeehee was great, very thorough, and friendly as well. Two thumbs up.

I've been seeing Dr. Kim for several years and highly recommend her practice. She is knowledgeable…read moreand patient. She helped my initial problem of dry eyes and elevated pressure. She also diagnosed my husband with narrow angle glaucoma, a condition when left untreated, can cause blindness. Correcting this required surgery, which went perfectly. Yes, she is Korean, but speaks fluent English and her staff are all great.

I rarely write reviews. I hope the office of Dr. Gloria Wu sees this and can make some necessary…read morechanges and attention in the future. I'd have given only one star due to my frustration with a paid-on-the -same-day charge for the course of over a year. The extra star is for Dr. Wu's knowledge herself and one nice staff by the name of Ann/ Anne over the phone who tried to help. But honestly, the whole experience was very frustrating that sure was not star performance. I paid Dr. Gloria Wu's office in full both times in the office (Oct 10 and 17, 2024) for my two visits with receipts in my hand, and I am still getting multiple emails and bills from them. The most recent one was as of last night ,in the mail, to my home(February 2026)! Dr. Wu is a great doctor. Very knowledgeable and thorough. Just was surprised how unorganized the billing could be. My case was simple. Two visits, two receipts. Paid on the same day as the visit. One credit card payment, and one check. Period. Suddenly I got an email in August 2025, almost 10 months after my visits, that I still owe them $521.00. I was shocked. Called and fortunately be able to speak with a real person (her name is Ann/Anne). She told me to email them the proof of payment, and I did. She was nice, and did apologize for the confusion, and reassured me that it will be taken care of. I did not hear anything back from them so I assumed it was taken care of and record updated. Four months later in January 2026, I got another email from apparently a medical billing service from Dr. Gloria Wu MD, that I still owe them the same amount. I tried to call two times and both with recording saying mail box full! I emailed them and finally there was the one respond to request for my proof. So I emailed them the proof. (My credit card receipts from the office, and a copy of the line item from my credit card statement), the second time. Two weeks later in early February I got the same email with the outstanding balance again, like nothing was communicated! I emailed them again, stating that I have submitted the proof of payment, and sent them another copy via email. No response. Then last night (Feb 23,2026) I got an paper bill in the mail, to my home for the same charge! Unbelievable! I called the number on the actual invoice which looks like a local number and left a message. Ann (or Anne), which sounds like the same lady from back in August 2025, called me back in the morning (thank God, some real response). So now, as of this morning, I just emailed the proof of payment AGAIN , enlarged, showing their credit card receipt to me, and the line item from my credit card statement back in Oct 2024! Never thought I have to go through this hassle with a doctor's visit with which I paid the service in full without going through insurance (they didn't accept my HMO plan). Even Dr. Wu is a very knowledgeable doctor, the office administrative flaws like this can really affect patients' perception. I'd have given only one star due to my frustration with a paid bill over the course of over a year. The extra star is for Dr. Wu herself and Ann/ Anne, who has been courteous and the only responsive person I could speak too. Patients, especially paying the bill in full during the visit who don't have the doctor's office going through insurance, should never have to go through all these! Dr. Wu's office also charged me 4% surcharge because I paid with a credit card. This is another thing that I felt annoyed. I have no choice at that time since I didn't bring my check book with me. None of any other medical offices I have attended charged additional service fees for credit cards. This was a surprise for an established and reputable doctor's office like Dr Gloria Wu. It felt like nickel and diming. I had no choice but to agree to the charge since I didn't want the billing back and forth (ironically see what happened)! I then brought my check book for my return visit. Never thought that a simple , recorded credit card payment for a doctor's visit could be handled so improperly with their billing and dragged for over a year. It's very stressful, time consuming and frustrating. I hope this is it after speaking with Anne and have emailed the proof of payment directly to Dr. Wu's email address (which was given by Anne) would suffice and concluded the whole billing ordeal.

I usually don't write reviews, but I felt it was important to share my experience at Dr. Gloria…read moreWu's office. While the optometry services themselves were adequate, I was very uncomfortable witnessing how Dr. Wu spoke to her staff. She was noticeably impatient and dismissive toward them in front of patients, which created a tense and unwelcoming environment. It's unsettling to see support staff being treated poorly, especially since they're the ones greeting patients, handling appointments, and keeping the office running smoothly. Professionalism should extend not only to patients, but also to the team working behind the scenes. I hope Dr. Wu takes this feedback as an opportunity to reflect on how her interactions affect both her employees and her patients' experience. Respect and kindness go a long way in building trust in a medical setting.

After years of being a patient needed an urgent appointment, took 4 days to get an appointment. I…read morewas having vision changes. When I arrived for the appt. they said I didn't have one and had cancelled my annual exam for the following week. The person I spoke to on the phone was in the office said he " didn't recall what we decided on," while he's nonchalantly clipping dead leaves off a plant. Could not tell me when I could get an appt. but they would "call me." Stunning incompetence. Called a doctor a family member goes to and got an appt. in 1 day! Will not be back & should be avoided.

If I could award them 6+ stars I would! I go for my check up every year and each year this staff…read moregets more amazing. They all go beyond what you expect from a medical team - they really focus on taking care of the whole patient and spend undivided no rush attention personal attention. Others in the medical profession would be well served, as would be their patients, if all medical offices practiced medicene the way Dr Saub and his staff do.