Best service. Everyone is amazing. Dr Walker is so kind and treats both my dogs with care…read more Love everyone here.

Took our pup on a Friday night of a long weekend! Everyone was amazing. Great care was given to…read morehim. Many tests and Rx were given. Very happy with the service. All staff were very kind and helpful . We were there approximately 3 hrs. Not a long time considering all that was looked after. Highly recommend

This vet emergency hospital I would def not recommend. They have salespeople which pitches and…read moretactics to try and scam you and charge you so much. Save yourself if you can and take your pet somewhere else or get pet Insurnace

Never never never take your family pet for assistance. My puppy died 5 mon after I got home. I will…read morewrite the feedback another date once I recover from the trauma of telling a family with 4 kids their puppy of 18 months is dead when the vet said he is fine. Chilli is not critical he gone to go home. $$$$ all they want is $$$$$$$$$ if their was a ZERO THEY WOULD NOT GET ZERO

This clinic is way to expensive, charging way to much I pay 30.00 for Rabies shot they charge…read more121.00 I pay 20.00 for Fvrcp shot they charge 156.00 . Very greedy charging so much. And Dr Mann isn't a nice person, she told me my cat had a gum infection and never gave my cat anything for it. After had to take out all of her teeth except for 4 teeth. Wouldn't recommend this place at all.

I have to update my review for this Vet. Not sure why I didn't give a full 5* in my prior review…read more Dr. Mann is a very compassionate vet - not a salesperson. Good or Bad, she'll tell you the truth of your pet's condition. So some patients may not like what she has to say if the truth isn't good news. She took very good care of my senior Persian who I unfortunately had to put down recently. I thought it would be a scary/awful experience, but she made it better. She took the time to listen to her condition, my concerns, stories about my cat, etc. The process was neither rushed nor cold. I can tell that she was sympathetic and really cared about animals, their care, and their human companions.

This is not my regular vet, but I went here with a family member after a referral she received…read more Personally, I've been to many vets and for the past decade have been with the same one. So I am not new to vets, treatments, personalities, and things that are routine. At first, the female vet seemed helpful. She is quite personable, HOWEVER, the first red flag was when she never addressed the first issue that we came in with - cat having a runny nose, difficulties breathing. Instead, she provided all these other initial treatments (vaccines, ear cleaning, deworming, vitamin shots, blood tests) which is fine. Fairly routine for a first visit, but still not addressing the initial issue we came in for. The second red flag was when she informed us that there wasn't enough blood drawn in order to perform secondary tests. So we had to come in again for another stressful blood draw. Cat is skittish and can be difficult, so any extra, unnecessary visits are STRESSFUL. The third red flag is that we were informed that because the cat is feisty, we'd have to pay for and administer ourselves a calming medication PRIOR to yet another visit. In all my years of bringing my own cat to the vet, I've never heard of such a thing. Usually vets are prepared to handle any kind of pets with all sorts of demeanors. Not sure why the onus is put back onto the pet owner to pre-drug pets prior to visit. It wasn't until 3rd visit that the issue of the runny nose/breathing difficulty were finally addressed. I did ask why vet never assisted with this during the first visit and she claimed that since cat was young, she didn't want to start her on antibiotics right away. Strange explanation. When blood tests did come back, there were some elevated creatine/protein levels. HOWEVER, no one from the clinic pointed these numbers out as potential issues. When we finally called to ask them about it, vet claimed everything was "normal" and that some numbers are elevated due to pet being stressed. Cat died within a month of this claim. Overall, it was an extremely stressful and unpleasant experience at this office. Although they did initially seemed to care, I walked away thinking that this was a big business. Many unnecessary treatments/meds were prescribed to benefit the clinic as opposed to helping the pet.

Vet will not talk to owner. Refuses to take calls, Used to…read morebe good but now am switching to another vet for my dog!

Hanit and her helpers take great care of our cat while we are away. Hanit doesn't raise her prices…read moreduring the holidays and her flexibility with bookings and cancellations is what sets her service apart from the other pet sitting services in Toronto. I highly recommend Care Pet Services.

Came to my home and provided stress free service for my rescue cat. And at a better price than…read moreanywhere else! I'm so glad I found Hanit and her team!!

They always accommodate me and my boy tucker and the vet doctor is very polite the staff at the…read morefront are very welcoming, and tucker is comfortable going, we are getting his nueter here next month, they quoted better than other clinics and the service I am happy with. I also recommended that my friend move her puppy to this clinic because other one was pricey and I believe she is happy too. I will continue to take my puppy here, he got all his shots, and even did an xray for me months ago when he had tummy issues. Lucky for me he didn't see anything wrong other than a small piece of balloon /toy that he letter passed. He is having tummy issues again and I would like to get him in soon for a visit.

I am very very upset with this Veterinary Hospital!! About 2 weeks ago on June 29th, my friend…read morebrought in his cat to be neutered and get a full check up so he was up to date on everything as the cat was coming to live with me. The procedures went fine and we thought everything was a-okay. I have had the cat at home with me since that day. Today I had to bring the cat to my Vet because there was something wrong with his ears. Well go figure my Vet says the poor baby has EAR MITES and has had them for a very very long time (this cat is only 1). So how does this happen that Brookfield didn't catch this while they said they were doing a full check up on him.... I don't understand this. The cats original owner and I are EXTREMELY upset about the lack of care, from Brookfield, regarding this matter.

Very profesional service and kindness to explain to us clearly how to take the best care for our…read morefurry pets like members of our family! Thank you for your respect and understanding! We are happy how all your kind personel always smiling and helpful with the best advice clearly explained! Wonderful service all the time we visit you, and I have a feeling that even our pets become better under your care! Kind regards to all of you!

We lost our beloved dog Neo due to seizures that began after taking Simparica Trio, which was…read moreprescribed by this clinic. Neo would have turned five next week. During the treatment period, I raised concerns several times that the medication seemed to be affecting him poorly. Unfortunately, these concerns were not taken seriously. After the last dose, he began having seizures. At no point were we clearly informed about the potential neurological side effects of this medication or advised about warning signs to watch for. We are devastated. Neo was deeply loved, and we spent years caring for him through sleepless nights, significant emotional strain, and substantial medical costs. I am sharing this in the hope that the clinic will remind its veterinarians and technicians to carefully discuss the potential side effects of medications like this and to listen closely when owners report concerns. If this message helps prevent another family from going through the same loss, Neo's story will have mattered.

Good afternoon, I…read morewanted to take a moment to express my sincere gratitude to everyone at Burnhamthorpe Animal Hospital for the exceptional care you provided to my pets -- my cat Honey and my dogs Chanel and Dior -- during their spay procedures. From the moment we walk through your doors, it is clear how much compassion, professionalism, and genuine care your entire team has for animals. My pets are always calm and comfortable in your care, which speaks volumes about the environment you create and the trust you build with both pets and their owners. I am especially thankful for the attentiveness shown during their aftercare. The follow-up calls and check-ins truly meant so much to me and gave me great peace of mind knowing that Honey, Chanel, and Dior were recovering well and being closely monitored. It is rare to find a veterinary team that goes above and beyond in this way, and it does not go unnoticed. Thank you for treating my pets as if they were your own. I am incredibly grateful to have such a caring and dedicated veterinary team and would not hesitate to recommend Burnhamthorpe Animal Hospital to anyone looking for outstanding animal care. With heartfelt thanks, Chantal Moore

Burnhamthorpe Animal Hospital Review…read more I initially found the staff at Burnhamthorpe Animal Hospital to be very friendly. However, when I inquired about the cost of vaccinations, which were $210 each time compared to $70 at other clinics, the staff member became very rude. When I mentioned that their prices were expensive, she abruptly hung up on me. To make matters worse, one visit to Burnhamthorpe Animal Hospital costs more than three visits to other places. Who can afford this over $600 just for first year vaccinations. Never mind checkups and Rabies shots. This experience was quite disappointing and unprofessional.

This is my dog's vet for years now ever since we moved to the area. Dr Chung has always taken care…read moreof my dog and his needs. She is very thorough and professional but is also nice and friendly. The clinic is always clean whenever I visit and the staff is accommodating. They respond very quickly (I always send emails as I can't call during their business hours). I had the chance to volunteer for them awhile and I really enjoyed the experience and learnt a lot from the staff and Dr Chung as well. Thank you for always looking out for my dog and I.

Brought our dog here because she had an ear infection…read more The female vet was very accomodating in explaining what procedures she was going to do and the cost of each. It was not a cheap visit costing us almost $200 however the follow up visit 2 weeks later was complimentary. The issue was fixed so I am or rather my dog is happy!

Love coming here... clean and everyone is super friendly…read more Always treats for the furbabies and Christine is the best!. Great customer service... which is so hard to find these days.

My mother and I came in for our dog's 9:00 am appointment today to see the vet Dr. Othmar 'Oats'…read moreTelep. We came in 10 minutes early and found out from the lone receptionist Christine that the doctor was running late stuck in traffic coming from Etobicoke. The roads are usually very light on traffic on Saturday mornings, so we found this a bit odd. Regardless, we accepted what was relayed to us by Christine. Christine sounded like she was in a rush for some reason, despite there being only one other customer waiting. My mother has to work today in Toronto at 10:00 am, so she was worried if she would be late to work depending on how far away the doctor was. My mother asked Christine (receptionist) if she could call the doctor and see how far away he was. Christine refused to accommodate this simple request that would have taken her literally one minute of her time, and just repeated that the doctor just called her. My mother again informed the Christine that she had to get to Toronto by 10:00 am and feared she would be late. Christine in an uncaring and sarcastic attitude told her "well if you want your dog to see the doctor, you'll just have to wait". Gee, Christine, that is the whole point of us coming 10 minutes early for our dog to see the doctor, isn't it? When someone comes to the vet, isn't it clear they want their pet to see the doctor? At this point we didn't say anything to stir up an argument with a single customer waiting. What kind of response is this? We found Christine to have exhibited extremely poor customer service. Not one time did she say sorry, not one time was she accommodating or even trying to accommodate a simple request that would have taken her one minute of her time, and not one time did Christine ask us whether or not we wanted to reschedule our appointment. Even as we decided to leave because of Christine's poor attitude, she didn't try to rectify the issue. Christine was not able to handle her job as a receptionist; she was already stressed out with two waiting customers. We will take our business elsewhere. Such a simple preventable attitude cost your employer easy money. Christine please go back and take some more customer service courses, you clearly need it.