First time customer, booked the complimentary tour. They canceled and rescheduled me to a different time frame that doesn't work for me. I tried to call, even text and no one has answered. As a first time wanting to see what this business about, this is such a bad first impression. Idk if I'm going to be charged for the free complimentary? They have my card info so idk. If you can get back to me here that would be cool. At this point though I'm not even interested. Better to go to a reliable gym. read more

Hourglass is so cute, feminine, and very catered to women which I love! The owner is so sweet and definitely cares about her customers, I highly recommend and will be coming back to Hourglass read more

This is a great women's only gym! It is always clean and a great environment to workout in. I definitely recommend this gym to anyone interested in getting into fitness! read more

Hourglass Lab's subscription plan states that I can terminate my gym membership by sending them an email. I attached screenshots of my many attempt accompanied by with little to no effort from Hourglass Lab to resolve my request to cancel. Mind you, I have not stepped foot in the gym once. They were quick to get me to sign up but not helpful when I want to cancel. This has been going on for months and I was charged again today. read more

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My membership is so worth it for what you get. The level of access, privacy, and security is amazing. Crystal and the Hourglass Lab team went above and beyond to make sure I could join -- they even created a customized payment plan that worked perfectly for me! I highly recommend to anyone looking for a safe, comfortable, and well-managed space to work out! read more

Updating my review as I unfortunately no longer believe in my previous one and I do not want to mislead anyone. I want to start off by saying that Hourglass Lab still has a workout space for women that a commercial gym cannot provide. However, its business practices/customer service are currently lacking, hence this review. I forgot to pay my membership for the month of July and it said that I had until July 9th to pay before my membership was canceled. On July 8th in the afternoon, I received an email that my membership has been canceled. Although I should've paid for my membership in time and being out of town was not an excuse, I assumed that the information provided in the email was accurate. With the text saying "The payment must be completed before Jul 09, 2024 to prevent cancelation", it indicates that I still could have had a couple of hours before my membership was canceled. Soon after receiving the cancellation email, I messaged Crystal, with no reply for the rest of the day. I texted Hourglass Lab the following day and Crystal called me after my text to clarify what happened. She explained that I had a 7 day grace period and that the email was a typo, it should've said that I missed my payment on July 1 and I had until July 8th. Also, because I missed my payment, I will have to pay for the 7 days/"grace period" and she issued me an invoice. Additionally, I would have to RE-ENROLL and pay an enrollment fee on top of the "grace period" invoice and membership. I understood after that the policy is 7 days, however, if your business made a typo, I would expect them to take accountability for it. She said that this isn't something she could change and that it's the website/system's fault, but websites are tied to a business, thus the responsibility of the business. Unfortunately, the call happened during very bad timing as I was busy and the call was going on for longer than expected, so I apologized and asked Crystal if I could call back at a later time when she is available. She said that I could call her back that same day later in the evening. I just needed to send a text before. I confirmed that I will do that and I will speak to her later that day. I sent a text and I never received any replies back. This last interaction with Hourglass Lab made me rethink my experience here because it felt like a really money hungry interaction for a one-time mistake and I felt like the lack of follow up was bad customer service, especially as someone who frequently goes here. I honestly would've overlooked and paid extra invoices but because I never received any response to even discuss it, it felt like this business was no longer worth giving my money and time to. Edit/Update: The morning after I published this review, I got a notification that my key to Hourglass Lab was revoked, shouldn't that have already happened with the cancellation? The timing is awfully coincidental after my review, yet I did not receive any messages/signs of Hourglass Lab wanting to resolve this issue. Will definitely be wary of businesses that cannot handle criticism in the future. read more

One of my favorite places lately! It's been amazing to come workout in a peaceful, clean, and most importantly-safe space. I appreciate the thoughtfulness put into this gym (shoutout to the owner Crystal), there's about everything I would want in a gym-plenty of equipment, a squat rack, even feminine products in the restroom, etc). Definitely a women friendly space, highly recommend :) read more

I also have records trying to reach out multiple times without a response. If you really wanted to resolve the issues, you would have reached out. You have my number. But you would rather respond here. Check your records, I didn't receive any training for the month of February. So technically, you charged me for services I never received. read more

if you're looking for a private gym this is the perfect gym for you! I HIGHLY recommend this gym. Not only is it very clean and has everything that you need but Crystal is absolutely the best! Crystal was so welcoming and very thorough with my tour and initial consult. I am very happy I found a place I can workout at and be comfortable. read more

I highly recommend this gym for any lady that wants to start or continue their wellness journey. I started last yr, I'm surprised in myself that I have been consistent, but this only speaks of how good the gym membership is. I was never a gym goer, I had tried gyms long time ago but was never committed. Crystal is a dedicated trainer that has helped me through the entire proces read more

I personally love coming to this gym for the fact that I can get my workouts done quicker and not have to wait for a machine like at a public gym. Also a big fan of all the equipment! Hoping for other booty builder brand machines one day. read more

I've been a member of this gym for a while now and I can honestly say it's been a great overall experience for me! My favorite thing about Hourglass Lab is that it's an all women's gym and that alone makes me feel so comfortable and safe. It's a great environment, very clean and just all around good vibes. Crystal is also a great trainer and always makes me feel welcome and makes this gym feel like a safe space for everyone. I'm really happy to have found this place! read more

I write this review as a member of over a year, I joined because I liked the idea of an all women's gym but soon after signing up Crystal made me feel uncomfortable because her way of "correcting" me was very rude as it seems like a lot of things bother her, on top of the long list of rules. It felt like I was walking on eggshells every time she was around and that defeated the whole purpose of me choosing this gym ironically enough. I received an email that my membership was cancelled and informed that In order to reinstate my membership I have to pay the new rate, which I understand but I did not receive any notification that there will be a price increase coming I'm just expected to pay from one day to the next and it comes off unprofessional and inconsiderate as a customer. Not to mention her dog is very sweet but I have seen dog poop on the floor at least 3 times, it's not the dog's fault but it is very unsanitary. I always try to support small businesses, especially women owned but I would not recommend my family or friends coming here by the experience that I had in the time as a member. read more

Hands down, best choice I've ever made training at Hourglass. Crystal is the best and VERY welcoming. I look forward to walking through the doors and always feel amazing when I leave. The overall vibe is great and I have had nothing but good experiences. I highly recommend! :) read more

Hourglass Lab - Gyms Near Me - Covina, California

I originally had a 24/7 membership in 2023 at Hourglass Lab but didn't use it as much as I hoped. When I came in for a tour recently, Crystal really took the time to ask the right questions and helped me realize that jumping back into the same membership might not be the best fit right away. That personal attention meant a lot. I ended up joining small group training, and I LOVE it! I picked things up quickly and felt super comfortable. I especially appreciate being able to play YG on the speakers, the vibe is always right. Canceling and reactivating my subscription was also super EASY; there is a link to it on the invoice then it's just one click. Crystal even noticed I still had time left on my old 24/7 plan that was frozen due to personal hardships, and she's letting me use that remaining time. That kind of care and attention to detail really shows how amazing the service is here. Highly recommend!!!:) read more

My personal trainer goes above and beyond, always accommodating my schedule needs. She frequently extends our sessions to an hour or longer whenever possible. I truly appreciate her flexibility and the exceptional service she provides. If you're thinking about doing training here, it's a fun experience! You can play your favorite music while you workout. I love all the little positive affirmation cards around the gym. It feels cozy and comfortable being a private personal space. Can't wait to see this space expand even more! read more

The best gym in the world! See for yourself. A big shoutout to Crystal for making such a safe place to feel healthy, strong and alive!

I found this gym through Classpass and I'm so happy I decided to give it a chance. I love that it's an all women's gym and I can get my workouts done without any problems! Whenever I have had any questions, comments, or concerns Crystal has been very helpful and so nice whenever I see her in the gym. read more

Tried reaching out multiple times. My calls were never answered, I messaged on the chat they have and they left me on read, signed up online in order to be able to see their pricing on training packages and it told me I submitted an application and it needed to be approved to sign up to their website and they would be letting me know once it was approved. I never heard back. It's unfortunate because I was ready to pay but with this type of experience it is already a red flag. read more

Hourglass Lab - Gyms Near Me - Covina, California

Started my training sessions with, the gym's owner, Crystal 2 weeks ago. So far, I'm loving the experience! I like the fact that the gym is very cozy, I know that's a weird thing to say about a gym but it is. Super clean, everything has a place and everything is in its place. I like that the lights are soft and not glaring like in other gyms, the music loud enough to pump you up for exercise, but not so loud it causes a migraine, like other gyms. Crystal is very helpful and encouraging, pushes you to do your best, but knows when to stop so you don't hurt yourself. She's very kind and supportive. I'm looking forward to continuing my journey to a better healthier me at Hourglass Lab. read more

I'm so happy I found Hourglass lab! I immediately felt comfortable working out and when I feel comfortable it just motivates me even more to keep up with my workouts. I signed up for one on one sessions with Crystal and let me tell you SO WORTH IT. She watches my form, recommends heavier weights, reminds me to breath correctly. Invest in yourself you'll never regret it. Thanks for all your help Crystal! read more

Still going strong at Hourglass Lab 5 years later, although longer if you take into account I've been training with Crystal since 2018! I won't ever be able to go back to a commercial gym again. I love working out here like it's my own personal gym! Clean, comfortable and stylish space has kept me coming back in addition to the fact Crystal continues to be a good friend in and outside of the gym. I can't be more grateful she's facilitated a safe place for me to improve myself both body and mind. Thank you Hourglass! read more

Great place, always feel comfortable and great meal plans. Girls are always willing to help to your goals.

I've been to so many gyms and hourglass lab is my absolute favorite. I've wasted so much money signing up at other gyms and not going. I enjoy coming here and am finally on a consistent gym routine. The equipment is new and it's not overcrowded so I never have to wait to use the squat racks! I love how supportive the women are here and the owner Crystal is awesome. Definitely check this place out if you're looking for a gym. read more

Honestly, finding an ALL w gym where you can feel comfortable and free to feel to be yourself and also have the encouragement of other beautiful women around you is amazing! I couldn't ask for a better environment, VERY clean, organized, tidy & spacious which gives enough space to work out comfortable and not feel to crowded like most gyms. I highly enjoy the alkaline water that is also provided at the gym & let's NOT forget about the 24/7 access! Crystal is an amazing trainer and I would highly recommend this business to any girlies looking for a high quality safe environment to get that HOURGLASS FIGURE read more

Hourglass Lab - Gyms Near Me - Covina, California

My experience here at HourGlass Lab has been a 10/10. When I scheduled a tour with Crystal and she was so helpful, nice, and answered all of my questions. The gym itself is clean, neat, and organized. The rules are simple and effective to ensure the cleanliness of the gym. If you're looking for a judgement free zone and a safe space to work out in, Hourglass is amazing. Thank you Crystal! :) read more

I love this gym because it's NOT like the commercial gyms. I get my workouts in after work in the evening, so it's super important for me to have a rack available to me during rush hours. I do NOT have to wait for anything here! I'd have to wait and sometimes not be able to get a rack at all at the commercial gyms. I feel like I get my moneys worth because I can kill my workout without any problems even at around 6-9pm ! I love being able to play my music here - Such a great space!! read more

If you wanna get strong and SNATCHED, you need to come here. Crystal is an amazing trainer and teaches an effective workout to grow your glutes and more. There's also the added bonus of it being female only, so no need to worry about guys bothering you while you work out. This is also a great place for beginners even if you've never lifted at all and want to start. :) read more

recently joined and i'm looking forward to seeing results in the environment provided. Crystal makes herself available for any questions etc. The joining process was quick and easy which allows one to get in there and work toward goals. I feel safe and comfortable. Empowered by an all female environment and supporting a latina owned business read more

I truly love it here it is my second home, I could say first because I spend so much time here. Lol. Crystal and all the girls are so supportive, beautiful and hardworking. There's no worries or stress about waiting for gym equipment and being stared down by others. You get a welcome with smiles, hugs and high energy. Hourglass Lab is the gym to be at to become the higher confident goddess version of yourself. read more

AMAZING!!! Literally no way to down play the experience that I've had with Crystal over the years and the progress that she's made with not only her personal gym, but also with her clients. I had the pleasure of training with Crystal at 24 hf in 2018/19; she taught me how to effectively workout to maximize my progress, get in the best shape and become self sufficient. The best money I've ever spent! I'm so happy for her and her new gym. I wish my gym had a belted squat machine like the one in hourglass lab. Ambience phenomenon! read more

Love love love this gym, if your looking for a place that will not only push you but motivate you Hourglass Lab is the place to do it and Crystal is a great trainer read more

I would recommend Hourglass Lab because other gyms are way too crowded and I like how it flows in here. I have my own personal space. Everywhere else I went was way too packed especially around six and seven. Because it's a woman only space, everyone is really friendly and everyone's working towards the same goal of self improvement. read more

Been coming to Hourglass Lab for about a month now and it's such a game changer for women! I love the privacy and access; it's so convenient for my schedule! On top of that, there's a great community of women and once you sign up, you have access to a group chat to connect with other queens! it's a great way to network and hold each other accountable read more

I love Hourglass Lab! it's women only and our trainer is a bad bitch LOL I first started training with Crystal in 2019 at 24 and I'm happy she's kept up with me! She has helped me with my confidence even when I give up. If you just had a baby, get the mommy makeover with her! read more

i was really struggling mentally & physically for so long and i found hourglass on tiktok. called crystal for a tour and joined the same day. its been over a month and its the best decision ive made. crystal is a great motivator and the women here are nice and super supportive 10/10 read more

Coming from someone who held back from going to the gym as a women in a male dominated environment, I can say that I love this all women fitness studio. Crystal who is the owner and trainer does everything to motivate you and teach you effective gym training to ensure results. Thanks to hourglass lab I feel so much more confident in not only the gym, but in myself as well. read more

I used to be AFRAID of the gym. I had a PF membership for a few months before the pandemic but I had no guidance and no idea what I was doing. I spent my whole childhood in martial arts and never set foot in a weight room. Crystal helped me learn how to set myself up for LONGTERM success. Not just while training but even when I couldn't afford 1-1 training anymore, I felt ready and confident to utilize what she taught me. I lost a ton of weight during the pandemic due to depression and stress, and my goal was to gain weight and just feel confident. Crystal has been so kind, patient, and accommodating, and I have truly never seen and felt so much progress in my body than I have in the last 6 months. And! Hourglass is a safe and CLEAN space. All the equipment is always clean and it even SMELLS new in there. Crystal makes sure we feel safe with security cameras inside and outside. I'm sure I'm forgetting something because Hourglass has truly become my safe haven and I can't say enough about it. Whether you're a gym rat looking for a private space or a newbie looking to learn -- HOURGLASS IS THE PLACE FOR YOU. read more

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I was visiting Covina for a week and wanted to find somewhere I could train at while in town. I called Hourglass lab and the owner was very helpful. She answered all my questions and helped me with the sign up process. The sign up was also very quick and simple. In regards to the training facility, I was very impressed when I walked in. It was like nothing I'd ever been to before. They have awesome color changing lights and music that makes your workout experience that much better. The facility is super clean and has everything you would need to get a good workout in. It's also super convenient that it's open 24 hrs and a comfortable place for women to train. Definitely should check this place out! read more

This is a great place to workout. The workout is challenging and that's what makes it work. Great vibe and everyone is nice and supportive. All women who have the same goal and help each other. It works!!!! read more