This is the finest, coolest, funnest, most soulful, whimsical hotel West of the Mississippi and is in a very close tie with the Madonna Inn, which is of course, much more sprawling. So, for an Indie-Family-Owned Boutique Hotel, we found it Sooo SO ZAZZY and ZAZZALICIOUS !!! Our room was hip and comfy and safe, the Ice Room was adorable with FREE POPSICLES, there is a secret Speakeasy, a kicking pool and a lovely Vinyl Lounge. The lights at night on the property are twinkling and magical, and the outdoor fun and gamespace is Insta-Perfect. Rock ON! We WILL be BACK!!! read more

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We were road-tripping back to Oklahoma and decided to stop in Albuquerque for a night. I booked Hotel Zazz based on its vibrant photos and fun, colorful vibe, which my 10-year-old autistic son was really excited about. Unfortunately, our experience didn't live up to what was promised. Check-in was clunky. It took the staff member three tries to process the incidental and parking fees due to card reader issues. Once we got into our room (Room 123), we noticed several problems right away: a strange white stain on the curtain, brown stains on pillowcases, a used mug with water in it sitting on top of two clean ones, and a sink that didn't drain. My husband ended up pulling out the stopper and removing candies, hair, and buildup just to make the sink usable. Later that night, when I turned on the shower to let it warm up, it nearly flooded the bathroom. Again, my husband had to clean the drain himself. The shower floor had black stains that didn't feel sanitary. We also had issues with the fridge--not only did it not keep anything cold, but the temperature adjuster had been removed entirely. We had to throw away some food we were traveling with as a result. The surrounding area (Nob Hill) felt a little uneasy to walk through at night. While we aren't strangers to urban life or homelessness, we didn't feel very safe walking back after dinner, especially with our son. We also returned to find two police officers on the property, which didn't ease our concerns. Checkout wasn't smooth either. A new staff member tried to refund our parking charge but accidentally charged us again. When we called the next day to fix it, another employee also said they were new and couldn't help. There was no manager available, which added to our frustration. I truly wanted to love this place. I appreciate their mission to employ people from marginalized communities, and I love supporting locally owned businesses. The bartender at Zema Lounge was also a bright spot--friendly and made great mocktails. But overall, the lack of cleanliness, basic functionality, and staff training left a bad impression. For the price, I expected more. read more

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This was the ideal location for a no-car excursion given its proximity to the ART Central Ave. bus line, offering a reasonably quick trip to downtown. Nob Hill has some quirky architecture, several bars and the occasional old-timey Route 66 sign. I forgot to look for the spaceship house. Some skeptics have said this is a "motel not a hotel." I have no problem with that. It looks like some travel sites have it as 3 1/2 stars which isn't accurate. The proprietors are likely fans of spots like Chateau Marmont and the Gansevoort but this is not those places. Yes it's a motel, but one with vivid decor, and more importantly, clean rooms with comfortable beds. I liked the rain shower and the refrigerator was in good shape, helpful for stockpiling snacks from the La Montanita Food Co-Op. The speakeasy had far more sense of place than the usual hotel bar. Geography notes: don't believe all the dystopian Reddit warnings about ABQ but keep in mind Nob Hill isn't West Hollywood, at least at night. The convenient and free (!) bus (reviewed separately) may not appeal to everyone but it worked well enough. You can walk about 12 minutes to Lomas and take a bus to the mountains. From a safety perspective, I'd opt for Nob Hill over downtown, but I'm just one more Internet rando. read more

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Review for Zazz Hotel - Albuquerque, NM (Route 66) 1 out of 5 stars Let me start by saying this review is not meant to offend -- it's written from a place of honesty and constructive criticism. I genuinely hope the owners and management take the time to read this and use the feedback to improve the guest experience. First impressions of Zazz are promising -- the exterior layout around the pool is well-designed, and the overall vibe of the place is artistic and creative. The speakeasy bar was a definite highlight for me -- well done there. That said, there are some basic standards that every hotel, no matter how trendy or boutique, needs to meet -- and cleanliness and professionalism are at the top of that list. Check-in Experience: The check-in process took significantly longer than it should have. I had already paid, but there were delays in processing the security deposit. The front desk attendant appeared to be new and had difficulty getting the card reader to work, trying multiple times. I understand new employees need time to adjust -- but they should be trained and supported so guests don't feel like test subjects. A smoother check-in would've set a much better tone. Room Cleanliness: While the room initially looked nice, several cleanliness issues were hard to overlook: * A cup left out with water in it (next to two new ones) * Hair and what looked like mints left in the sink * Towels and even pillows with visible stains * The shower also didn't feel fully cleaned I don't expect luxury everywhere I go -- but cleanliness is non-negotiable, no matter the price point or aesthetics. Even an older property can feel comfortable and welcoming if it's thoroughly cleaned and well-maintained. Room Functionality: Our fridge didn't stay cold, and the temperature control knob was missing, making it impossible to adjust. Because of this, our ice packs thawed before we left -- a minor detail maybe, but frustrating when traveling. Parking Issues: I was charged for parking at check-in, which I accepted. However, at checkout, the staff said they would refund the parking, yet I was charged a second time instead. Since returning home, I've called twice and spoken to two different people (both new employees), and still haven't received a call back from the manager or owner. It's disappointing that no one has followed up to correct the error. Also -- this is just my opinion -- but charging guests for parking at a hotel they're already staying at feels a bit excessive. The lot should prioritize hotel guests. I understand the area isn't under your control, but your parking policy is. Overall Staff & Management: I encountered at least three new employees -- two on the phone and one checking me out. The first front desk person didn't say she was new, but her inexperience showed. If your team is still learning, they need more support and oversight, not less. Final Thoughts: This place has potential -- cool aesthetic, great layout, and the speakeasy was excellent -- but the basics aren't being handled properly. Right now, it feels more like a party project than a professionally run business. Again, I don't write this out of spite. I write it because I want to see this place succeed. Please take these comments seriously -- not personally -- and use them as fuel to improve. A little more attention to training, communication, and cleanliness would go a long way. I truly hope next time I come through Route 66, Zazz will be the kind of place I'm proud to recommend. read more

Hotel Zazz - The night I stayed with the empty parking lot - Hotels Near Me - Albuquerque, New Mexico

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WARNING: DO NOT STAY HERE. THE OWNER SHARMIN DHARAS IS HORRIBLE AND DISGUSTING & MISLEADING. This was the worst hotel and experiences I and my partner have ever had. Upon arriving it took us at least 20 minutes to check in, on top of that there are hidden fees. They tack on $70.00's for "amenities" and $150.00's for incidentals that are not refunded back even if there are no issues upon reading a plethora of reviews. We should have taken the time to actually read through as opposed to looking at the "pretty pictures" online. Our first night there, in the middle of the night the AC went out. We brought our concerns to Julia & she apologized profusely saying she would let the manager know what happened. They moved us to another room the next night around 8:30pm. We had to pack up all of our luggage and belongings within 24 hours of arriving to said hotel. Marley, who is super sweet and Armando who does house keeping were so sweet and went out of their way to help us when it was NOT their job, it was the manager Lisa. The new room had bugs and dirty towels, and the TV did not work. Again, we were told the manager would take care of this. We left for the day to go explore the city (we had mentioned all of these issues several teams via text messages, phone calls and going to the front desk and none of this was resolved. We received a complimentary bottle of wine "for our troubles." Wine does not rectify having bugs, dirty towels, broken AC & TV. While out, we called and spoke to Lisa the owner who was extremely rude, threatening, & hostile. She berated us saying her and the staff were tired of us "being needy." That's your JOB to make sure the rooms are up to par. Never mind the fact we didn't realize the location was in a horrible part of town where there literal drug addicts around but were assured the property was safe. When we got back all of our belongings were outside with a security guard waiting for us and again, the owner Sharmin Dharas being nasty and disgusting. We have photos, text messages, calls of all of our concerns. She even admitted not having AC was illegal but we overreacted. We wanted to give this place a try as it's woman owned and minority owned but that was a huge mistake. To make matters worse she alluded to us wanting money off of our bill which is why we were "being needy." We flew across the country and wanted to support this business only to be belittled. We sat on the side of the road with all or our luggage waiting for an Uber. We decided to stay at the Hilton which is what we probably should have done in the first place. She also likes to reply to negative reviews being demeaning and spiteful. Don't believe me? Look at them for yourself on Google, Trip Advisor, etc. The worst experience ever. While she promised a full refund that doesn't negate what seemed like a promising hotel (also it's a motel) into a nightmare from hell. read more

Ryan and I had a very fun and pleasant stay at Hotel Zazz. Everyone here so very invested in making the place nice, and is also open to ideas and ways to make the place continue to grow and be such a beaming light for the community. If you want to see more video as well I (not a paid ad) had such a nice experience I decided to share about my experience and made this place part of my who's who wednesdays. Anyways it's so colorful and fun. The bar is unique and we were well taken care of. The cocktails were the way I like them delicious strong and made to perfection! The music was boppin and it was overall a great vibe. The spa was the best one I've ever been to in my life. Incredibly relaxing and the owner of the spa was so sweet kind and helpful in every way. I also think she's very well priced! And you even get a discount when you stay at the hotel! The pool area is so cute it's giving love island vibes in the best way. They really go out of their way to make things special here for you. I also got coffee the next morning here in the bar. When I was here they were just testing this out and the manager of the bar was so cool and I shared some ideas with her and she even took notes! They really love what they do here and it shows. Ps the latte was perfection. I took more video than I did photos but here's a few photos and when it allows me to add video I'll do that too. In the meantime check out my Instagram video on Hotel Zazz! A women owned business continuing to rise - oh and highlighting this is right on Route 66 and I was able to walk to so many places from here and there's a lightrail too if you want to venture out! Highly recommend ! read more

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I booked this on the faith of reviews. They held sure. For the money, this place exceeded expectations. Attention to detail. I'm a fan of the arts. This place exudes art from every angle with murals, decor, colorful walls and floors. The room was very clean. The beds were very comfortable with lots of pillows and a big purple "prop up and watch tv" pillow. The curtains allow you to black out the light. The tv station default looped a recording from the owners with some context to the art and direction of the property. There are so many details to create joy. They curate the soap, tea, lotion, and more. Surprises for me included the speakeasy and hydration lounge. The only bit I have is the plumbing - the shower backed up in our room. I realize the plumbing is old - so I'll be graceful. That and the door couldn't close easily. Other than that, I recommend this for families, couples, single travelers, and more. read more

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We really enjoyed our stay at the hotel and I'm really disappointed to have to leave a negative review. My husband, kids and I stayed at this hotel. It's obviously older and it isn't the most clean place but the bedding was clean and it was mostly just old. But we really liked the environment and the staff was just so friendly. Our experience was really great. I checked out of the hotel in the next day we got our full incidental back and we didn't give it much thought until three days later we got a charge for $160 with no explanation as to why. It took me several phone calls to finally get a hold of somebody who would look into it. The best explanation I got was it was due to the condition of the room. This left us confused because the only thing we could think of was there were crackers on the floor from our kids. Outside of just needing to be vacuumed there were no damage smoke or missing items. They couldn't tell me any further and offered very little empathy. They just said to try back later when the manager was in to get more information. Still have not received any email with my receipt as to what I was charged for. Normally, when you receive your incidental, your transaction with that hotel is complete. Why it took them three days to charge me, and with no receipt or explanation - we have no idea. All we know is while we had a great time at this hotel, we will not be back since this is kind of shady behavior. read more

Hotel Zazz - Hotels Near Me - Albuquerque, New Mexico

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Zazz Hotel - Not Worth the Hype or the Hassle If you're considering booking at Zazz, think twice. They do not allow cancellations under any circumstance, which is frustrating if you end up regretting your choice (as I did). The property is extremely rundown--it shouldn't even be listed as a hotel. The carpet was filthy, and the entire place felt neglected. On top of that, they charge $12.50 plus tax for parking, and if you don't pay, you're forced to park on the street--which felt completely unsafe. Customer service was mixed. A woman of color at the front desk was incredibly rude and unwelcoming--hard to miss her with her COVID mask pulled up to her eyeballs. On the other hand, a polite young man (also a person of color) wearing a gold chain was the only bright spot in an otherwise disappointing experience. I'm leaving out a lot, but please read the one-star reviews on Yelp--they're accurate. I survived, but barely. Do yourself a favor: pay a little more and stay somewhere that's actually clean and treats guests with basic courtesy. read more

Hotel Zazz should be called a Motel not a hotel. It has seedy written all over it, like rent by the hour seedy. The attached pic is of the dirty moldy air fan / AC in the room, the moment we turned it on we became wheezy... disgusted. I had to ask 3 times to just get 1 toilet roll, and was about to go next door to the gas station to buy one, but the homeless street people made my girl too scared to do so. She was walking by herself out of the hotel and a man in a car tried to shove her in! Definitely not a safe area. No breakfast or restaurant on site. Bathroom sink drain superslow, dirty, no extractor fan, tons of traffic noise, party noise late into the night disturbing sleep. Oh and read the contract carefully - I didn't (my bad) and they never discussed verbally with me that there was a $12/night fee to park and when I brought this up with Sharmin she had the audacity to tell me that her staff had already told her I was a "problem customer" (for asking for toilet roll) and that I was threatening her, by stating the fact that I didn't realize to park included a fee agreement of $12/night. So rude. So ridiculous. Oh and then my girl accidentally left a powerbank plugged in charging on the wall, and they claimed they didn't find it ie they stole it. The pool is super dirty, slimey, gum on furniture, skin felt so gross after but the room showers are also dirty so one couldn't even clean off. Unhomed people stare and gawk in from the street and it's totally gross. There's no breakfast nor tea/coffee and the keurigs in the room haven't been cleaned in, like ever. There's place across the street is ok "Farmacy" for breakfast but it only opens at 8 fyi. Do NOT stay here is my recommendation! read more

Hotel Zazz - Air conditioning system - Hotels Near Me - Albuquerque, New Mexico

The property is brightened up and fun, but you can only do so much to overcome the fact that it is an old facility with the 1970's style motel doors and windows that face the parking lot. Nightly room price was OK ($110-ish) but cost adds up with the parking fees and the usual state and local "shake down tourist" taxes. But the big downsides are 1) strict no refunds/changes allowed after 48 hours of check-in and 2) essentially non-existent front desk service. I had to check out out early and the poor fellow at the desk could do nothing but point me to an e-mail address that was not monitored. I was promised a call back that never came, and so on. read more

Really cute, quiet motel on historic Rte 66. But in our room (139) the a/c didn't work properly.

What a cute hotel. We stayed on night and it was such a cute little hotel. All the added perks like the speak easy and the hydration station added to the fun. Will definitely stay again. read more

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This hotel is like staying in an art installation this is very comfortable. The sThere is a great lounge, the. Only reason I don't give 5 stars is when I asked where a friend might park the ir car for a couple hours while she joined me for a cocktail he curtly suggested street parking. The lounge was cool laid back craft cocktails.overall location, comfort all good. read more

I've stayed here a few times since my first visit and it really is a great spot for an overnight staycation. The rooms are cute, clean, and comfortable, the showers and included toiletries are nice, it's convenient to buses and in easy walking distance to a nice selection of places to eat, drink, or hit a dispensary. read more

Hotel Zazz - Fancy lobby. - Hotels Near Me - Albuquerque, New Mexico

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Holy smokes! We could not have found a better place to stay than Hotel Zazz. This mother/daughter-owned hotel is an absolute gem. If you're thinking of staying here - stop thinking and just book it already! The hotel looks like, and probably is, a converted motel from the 50's/60's but boy oh boy did they do an amazing job of upgrading it. Exterior-wise - they did such an amazing job of modernizing the property with bright colors, plenty of seating, and very instagramable spots. The pool has an outdoor projector with plenty of seating plus towels! We came during the week so we weren't able to enjoy the nightlife as much but the sign out front said that it was $20/day to access the pool as an individual who wasn't a guest. So cool! The room was very cozy with all of the amenities including a robe and slippers, rain shower, toiletries, fridge, etc. Definitely a great place to rest at the end of a long day. The location is perfect. It's right next to a gas station in case you need to grab some soda, beer, snacks, etc. It is also within walking distance of SO MANY THINGS! Restaurants, entertainment, etc. You can either walk there or literally go outside and take the free bus and go downtown or wherever your heart desires. Okay, now let me get to the good part... THE SPEAKEASY! All you have to do is tap the 'golden banana' 3x and poof! a secret door opens up and you're in libation heaven! The bartender was super friendly, the drinks were delicious, the space was amazing, they have games and a large tv in the back room. Plus, like the pool, you don't even have to be staying there to access the amenities. It's a true gem. 2 last things: 1) We met a couple from Texas who say they ALWAYS stay there when they are in town (very good sign) and 2) The 'hydration room' is wild. I don't know how to describe it but if and when you go...check it out. Oh, and Josh at the front desk is amazing. Thanks, Josh! Dear Hotel Zazz, keep up the good work. We will be back! read more

Zazz is such an amazing gem. I met the owner and you can tell they really care about their place and have made it so beautiful and inviting. Not very many places have the style and pa-"zazz" that Hotel Zazz has. Highly recommended. Can't wait to come back and check out their hidden speakeasy! read more

Check in was a breeze with Consolé. Such a sweetheart, good vibes and very informative about the property and surrounding area. The rooms are super nice, comfy bed and love the retro theme of the whole hotel. The speakeasy bar was a perfect nightcap and very cool decor in there. Anthony, the bartender, was awesome as well! Very creative with his drinks and good vibes. read more

Charmin is also a thief- she takes money that doesn't belong to her to amass a profit. As you can see by looking at not recommended reviews, she flags negative reviews so they are marked not recommended and not visible. They are all 1 stars. Charmin, if you keep the customers happy and safe, they won't have anything negative to say. How is she a thief? This happened to me. Answer-Charmin will refuse service to you if you mention the problems of the hotel- safety and parking, tell you she is refusing service and refuse to refund you. Her cash flow is coming from being a fraud in this manner. Be careful before booking any stay here. Also very narcissistic, she got offended because she was trying to force small talk about her being from Zambia, when my focus was figuring out how to keep my car safe. read more

Amazing down to the smallest detail. Locally owned, amazing artwork and hospitality. Stayed here overnight on the way out west. Would have loved to stayed longer! read more

What a lovely and funky property. Comfy bed. Nice hot water. A rain shower! Didn't use the pool but it looked beautiful. Was that hidden nightclub? So many fun views! Rt 66! read more

Angelina & Abrian were great! They were very friendly and the drinks they made were delicious! Definitely coming back! read more

Hotel Zazz - Hotels Near Me - Albuquerque, New Mexico

DO NOT,I REPEAT DO NOT STAY HERE. They are scammers. THEY CHARGED ME $400 to change from one bed in the room to two beds in the room Had a 3 way phone conversation about this with the supposed manager and there was no mention of ANY UPCHARGE. I also called back a second time and again no mention of upcharge. There is NO MANAGER. I tried to resolve this with them and got three different answers about their supposed manager. First person told me they would reverse or reduce the charge. Second person said manager would be in at 4:00 and they would be in touch with me. THAT NEVER HAPPENED. And the third person who worked the desk said the manager doesn't come in she works remotely. What manager of a hotel works remotely?? But she'd text the manager and see what should be done. Well that never happened. And the kicker is when we're checking out we inquired again what the manager had to say and were told her mother just died unexpectedly. This place is a JOKE and they advertise themselves as a hotel but it's a motel. DO NOT GIVE THEM YOUR MONEY OR YOU'LL BE SORRY My only recourse is to reverse the charge with my CC and that's what I'll be doing. Oh and when you try and email them using the address they provide it comes back as undeliverable. This place is horrible read more

All was well until my last morning, when I stepped out for coffee at 7 AM, returned at 7:20, and found that the hotel had disabled my room code. The desk didn't open till 8:30, so I was stuck outside for more than an hour. Worse, the front desk attendant didn't know how to access the rooms. She tried and failed to create a new access code. Evidently no one had told her where the keys were located, so it took her a long time to locate keys. Sorry, but knowing how to access the rooms and not locking one's guests out is....very basic. A hotel that has no idea how to do this can't be considered functional. read more

Traveled from out of town, as a caregiver to an able bodied, elderly woman with minor developmental disabilities. Front desk clerk, who's daughter owns the hotel, refused to work with our reservation and turned us away because my client was unable to "speak for herself" (repeat back an email) and claimed us to be a liability when we already booked our reservation AND paid in full. I was there to advocate for my client and was still outright refused the room. Clerk was condescending, rude, unhelpful and we will never do business there again because of her awful attitude. While the building looks very welcoming, the service was terrible and felt like discrimination. read more

We were very disappointed after reading all the positive reviews. We were expecting a great experience, but Hotel Zazz fell way short IMHO . First of all it is an old renovated 50's motel, not a hotel. As former gallery owners, we felt that the motel decor was a bit cheesy, and the Hotel was kind of a gimmick. The bed was VERY uncomfortable and the noise was ridiculous on Central Avenue. Save your money! read more

Stayed here for two nights with a group. The day before check in I read other reviews and they were 5s and 1s and I was a little nervous. DON'T BE. This hotel is a gem in the heart of Nob Hill. My room was absolutely gorgeous, and the amenities were nice. Cute welcome note (plus I love when they give you an envelope to be able to tip housekeeping.) NM piñon coffee for the Keurig with real ceramic mugs and fresh creamer in the fridge. Local soaps (I believe) that smelled lovely. Bed and pillows were comfy. It was HOT this weekend and AC blew very very cold. Only caveat: if you are there on a weekend night, they frequently throw events by the pool. Follow them on social media to know when those events are. Or just ENJOY the fun. Owners Sharmin and Sam were lovely and attentive. My only regret is not spending more time in the Z-Lounge. It was crowded with our group but I will 100 percent be back on another night since I'm local. read more

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I would give them 10 stars if I could! Solo traveler, and I found this place very last minute. It was BEYOND adorable. It's very funky and comfortable, with a lot of great extra amenities! The staff was super helpful and friendly, and I loved their decor. The waterfall shower was AMAZING after a full day on the road. I also liked their hydration room, where you could refill your water bottles and get fresh ice! The place was spotless and very comfortable. I can't emphasize enough how helpful the staff was! I felt safe and at home. Highly recommend! read more

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I recently visited Albuquerque for the first time, staying at a Hotel Zazz. The Hotel held a wild, out of control, pool party on May 5th eve. The party was advertised on Eventbrite charging $30 to the general public. Police were called several times by guests for noise complaints, a fight ensued as well, here is that police report #AP 230035769 for the record. This party had a DJ with extremely loud, amplified music, people were smoking, drinking and fighting just outside all of the guest rooms. The crowd was made up of NON hotel guests using a pool, we as guests paid for as part of our stay, in other words they rent out the guest pool for money, that we as guests pay for as part of our amenities included! There is no way I would attend this party, nor could I have even fit into the pool area with around 80 people in a tight area, questionably over crowded legally. When we as guests complained, the owner Sharmin Dharas had her security guard flash a paper permit at us from his pocket, saying they have a permit for this noise and this party, so nothing they would do for guests who were uncomfortable and quite frankly scared to be there. Here's the kicker, I spoke with Michael Pittman from the Albuquerque Environmental health Dept today, where noise permits are issued, he explained they have NEVER been issued a noise permit and he has gotten complaints of them showing fake permits to people, lying about having permits. He explained they will never be allowed get a permit from the dept because of this reported behavior. He's highly aware of this Hotels modusoperandi. They apparently presented this fake permit to the police as well when they showed up that night on May 5th, for a noise complaint by me and other guests too, it was phony and the police believed it too, when I spoke with the dept they said they had a valid permit, NOT TRUE according to E.H.D. FYI They have another pool party coming up, these parties are/were not listed on their website or told to guests when they book. Bottom line, I had to leave the hotel 5 days early (pre-paid) because I was afraid for my safety and well being. The owner made sure anyone who complained felt even more unprotected and were clearly causing her trouble by interrupting this party she was throwing for outside guests and friends of hers for profit. She proceeded to put down my clothing, tell me I had treated her emplyees poorly and that she had a video of me being told there would be a pool party when I checked in, these were all not true. She refused to let me go to the front desk to check out and never gave me my hotel invoice. The hotel refused has refused give my my money back for the remainder Pre paid 5 days I did not stay on their property due to this horrible, scary experience. I am posting this because I don't want any other visitor to Albuquerque to have to experience this and I want folks to know whats going on at this place...this hotel is miss-leading, they lie about permits and do not look out for the safety and best interest of their guests. They are making profits at their guests expense!! Be ware folks. read more

THIS HOTEL Is FuLL WITH BEDBUGS . I was planning to spend 4 nights at ZAZZ Hotel unfortunately I stayed for 2 Nights because ZAZZ hotel is full with bedbugs. I received my invoice upon checkout for a total of $ 209. 38 ( room change and taxes) the receptionist over charged my credit card $ 322.38 . Do not trust ZAZZ Hotel for charging your credit card with the right Amount. Most of those reviews been posted by families members & friends . * ZAZZ hotel charge $ 25 for 4 hrs parking space * ZAZZ hotel charge $ 25 for breakfast each person with high hotel rates. This Hotel is a scam with a Greedy business owner. read more

I live in Albuquerque and love Nob Hill so I rented a room for a night to see what it was like. It was fantastic! Here is what I liked: --Very close walking to the shops on Nob Hill and about a 20 minute walk to ---the middle of the UNM campus. --The pool area is fun. When I was there the pool was not opened yet; but it looks great. --The speakeasy is what I would call retrotastic. I don't drink, but the talented bartender made me a delicious mocktail based on flavors I gave him. --Rooms are clean and bright. The one I was in was pretty similar to a Standard King I had rented before at the Ace Hotel in Palm Springs. Lastly, the owner, Dr. Sharmin, was there all the time with helpful tips. If you like a funky feel and hospitality this is the place for you. I will be back in the summer to check out the pool. read more

Hotel Zazz - Pool area - Hotels Near Me - Albuquerque, New Mexico

Talk about customer service and pride of providing a great experience. This is a family run business that takes pride in what they offer. Rooms have been recently renovated in a major way, from walls to beds to beddings. Super clean facility with a touch of sparkles. They really go out of their way to make sure rooms are clean & comfortable. They have a hydrating room where you can refill your water and ice. Their pool is heated, and they provide some activities like a giant chess board and surprise bonus, they provide robes. Our biggest draw was also parking right in front of our rooms. Easy on the knees, easy in and out access. Highly recommend this venue. read more

Hotel Zazz - Lounging by the pool - Hotels Near Me - Albuquerque, New Mexico

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We didn't stay at the hotel but we did stop by for drinks at the new speakeasy in the newly remodeled Hotel Zazz. I loved everything about this place. It has a cool retro 70's vibe and style and they play vinyl per request. I had a chocolate and coffee martini that was amazing and my husband enjoyed their old fashioned. The speakeasy is in the lobby and secretly located behind the wall. I was greeted by the front desk with a great big smile. The bartender who waited on us was wonderful and had great skills mixing up those cocktails. He also mentioned they have food trucks there on occasion. This place is centrally located by Nob Hill and I highly recommend it. read more

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Wow just This place is so adorable . We loved it every minute. From the moment we walked into the lobby to check in to the moment we walked into our room. The rooms decorations are so pretty and unique. Has a very retro feeling and it was super clean and modern. The bathroom was amazing to say the least. The service was spectacular. Totally recommend read more

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This was an amazing stay! Rooms are super clean. And everyone was so friendly! Including the owner! It's a very unique colorful hotel close to everything. And don't forget to touch the golden banana! Love this place! read more

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Hotel Zazz is definitely one of the cutest hotels I've ever stayed at. The bright inviting colors and wild aesthetic catch the eye and it certainly made a delightful introduction to my stay. During check-in we were greeted happily and were given a little tour which included directions on how to get into their speakeasy (also a very cute experience). The bar and lounge areas were very comfortable and I found it very easy to socialize with even total strangers there. I had their 99Tahoe cocktail which was asvertised outside and was pleased with its flavor though it did cost a bit more and was served in a smaller serving than I expected I still really did enjoy every sip. During my stay my room was well taken care of by the cleaning staff, I always felt comfortable and attended to. The place was conveniently located right there on Central amd it really brings it's own unique charm to the area. I would definitely stay here again. read more

I made a reservation for my wife, and I on Friday the 4th of August. Paid them in advance over the phone to avoid the extra delay and hassle when we arrived after I got off work. We arrived at the hotel to check in, but not only did they turn my wife and I away AFTER already paying $180, due to not being able to provide a credit card for them to HOLD, but THEN they charged me A "NO SHOW" fee and with-held my refund. So down to it, they stole my money of a total $204.00 and refused us forcing me to spend MORE money at another hotel! How dare they accuse me of not showing, when we were RIGHT there in the lobby, and LIE to me stating that they will refund my money back to me, due to them not "being able" to allow us to enjoy our wedding anniversary at their location, after trusting them. read more

Management was horrible my mother was passing and I didn't feel comfortable at the hotel. Management never contacted me until I got upset about them harassing me with texts after I told them I was leaving my stay was supposed to Sunday to Wednesday but I contacted Hotels. Com at 5am Monday morning saying I was not happy with my stay. The Hotel refused to give me my money back for the 2 nights I didn't stay. I stayed at another hostel 1/2 the price and I was more comfortable for my situation. I have never in my life dealt with such horrible circumstances service. Nor have I been harassed by continuous texts about activities at a location. My mother was passing and I was getting texts about activities at the hotel. I didn't want that, nor did I need the additional stress. I was looking for something relaxing with a spa. The Spa service was great but it is not owned by the hotel. The Spa staff was wonderful. They did say the Hotel is horrible about not accommodating guests that are not satisfied. This is not a location to take your family. This is not a location to go for relaxation. If you're looking to drink a speakeasy, maybe it might be for you, but the customer service was horrible. read more

Aesthetically speaking, The Zazz is cute. I loved how colorful the exterior and common areas were. They have cute touches like the pineapple scented toiletries and the popsicle happy hour. Pool is heated which is nice, and the location was super walkable to food in the Nob Hill area. Before I get in to the not so favorable parts of our stay I want to hi-light the front desk worker with the head wrap, she was so bubbly and knowledgeable, we really appreciated any time we interacted with her! My main issue with The Zazz is the lap in communication that took place in-between all the other staff. We were traveling with a service animal and I called in advance to give them a heads up. Apparently they only allow service animals on the first floor (was unable to find verbiage on this policy anywhere on their website) so our room was downgraded. The downgrade was no issue, however this all happened with the general manager over the phone who said she would be putting notes in our reservation, which proved to be an issue later on in our stay. On our second day there we received a $118 charge from the hotel and a text stating that we had a pet which is why we were being charged, when we called to figure out where the confusion was coming from the employee Sam stated there were no notes on our reservation. So either Sam was lying or the manager didn't put any notes in, either way we finally got everything sorted out but what a headache to have to deal with when we had already called prior to checking in! There were also some parking issues that were sorted out, but whoever we spoke to via text seemed to be irritated to be having the conversation in the first place. We also were unable to enter the pool the second day with the code we were given, and when we asked if there was a different one we were told "it changes daily, we're updated on Slack" (which is a private messaging system companies use that we wouldn't have access to?) and then we were told the correct code. Once again not the biggest deal, but the code changing daily is something that could've been communicated in advance, without an attitude. There is nothing quite like poor customer service to leave a bad taste in your mouth. Long story short, the property is cute and clean but a lovely stay can be tainted by unnecessary confusion due to lapse in communication. I appreciate a small business just as much as the next person, but any issue we had seemed like it wouldn't have been one with a bigger operation. read more

What a great addition to the ABQ scene! Ironically I stayed in this hotel with my family in 1985...they've upgraded quite a bit. Step into the lovely, insta worthy scented lobby. I knew I was in the right place when I saw the "yacht rock" playlist on the kiosk. Check in was a breeze, no keys just codes. My room was bright and clean. The pool area is fun and funky. My only regret is not arriving in time for popsicle happy hour. Once suggestion would be some umbrellas by the pool. All guest needs are taken care of via text and they respond quickly. Check it out! read more

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