Our go to hotel when we travel to Houston. Close to the medical district and downtown.

If I could give this Hotel a zero I would! I booked this hotel with an ADA accommodation as I was in Houston for treatment for a week and needed a wheelchair assessable room like the website said they had. We get to the hotel and the lady at the front desk was extremely rude. She would not allow us to see the "ADA room" until we check in so we checked in went to the disgusting room that you guessed it was not ADA compliant. The room looked like it was from the 1950s the ada bathroom had no bars or rails outside of the shower door...super safe for a person with a broken leg in a wheelchair to grab a sliding door to sit down. There was no toilet paper holder, just it sitting by the sink. The fridge was busted. We left immediately and the lady refused to issue a refund. When my father who booked it called she also got rude and nasty with him as well. This 1 star motel wannabe hotel is a joke of an establishment and wouldn't recommend it to my worst enemy. read more

Trust the yelp reviews. I got duped by Expedia/ Booking.com with their outdated or planted 5 star posts. There has been obvious water damage in multiple rooms. Including visible mold and bubbled paint. There are stains on some furniture and carpet areas, rust on metal door trims, scratched paint, scuffed furniture and cheap finishes. The pillows aren't even standard size. DO NOT RECOMMEND. It's not worth it even if it is under $200. Oh and they have a no refund policy, otherwise they would have already closed I think. read more

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I honestly would not stay at this hotel. The customer service is garbage and the cleanliness is sub-par. There were yellow towels in the bathroom and stains on the beds. When I checked in I asked if they had a crib and they said "sorry but we dont have cribs anymore." I find the kinda odd. Also I forgot my phone charger in the room and called to get it from the front desk. The front desk staff stated "we dont have access to the storage from the cleaning crew" I am sure it was plugged in when I left and based on the front desk lady she said they walked up and it wasn't there so someones lying either cleaning crew or front desk. These days chargers cost an arm and a leg and it was an original $49 Samsung charger with a $20 wire. Honesty when it comes to Hospitality is extremely important. Next time I'll pay the extra $50 and stay at a Hilton... read more

Hotel Ylem - Hotels Near Me - Houston, Texas

No lamp, no toilet paper holder, 1 night stand, foul odor, no hangars for clothes, nasty eggs and bacon for breakfast, stains on the floor. Front desk manager not helpful, and rude and argumentative. Refused a refund. read more

Soooooooo some facts..... This is an old hotel The pictures of it do not do it justice. This place is dated and could use some major improvements with equipment, fabrics, and, cleanliness. I do take cleaning supplies to every hotel I go to and this hotel needed some love. Now, I loved my room for the most part but the skirt of the bed had big stains on it that are super old and needed to be removed or replaced. Easy fix. The cute microwave I ended up not using really needed some soap, water, and an antibacterial. I fixed that myself. ( Be very aware that housekeepers have a specific time to clean. In most places, even high end, they are timed. Watch YouTube videos! It gets nasty even on the 1,000 per night! I always bring gloves, Lysol and a antibacterial. I always clean the bed.... whether it looks clean or not, the sink, the toilet, the microwave, fridge, and all surfaces. It takes 20 - 25 minutes and then it smells and is sanitized) I don't have this problem however when I go abroad. Especially Europe, Mexico, and the Caribbean. The hotels there are usually cleaned thoroughly. Okay, okay. They do have a bar which I didnt visit because I dont drink. The bartender's name is "T" T is very very deserving of a raise! When they had an emergency outside the hotel and there wasn't staff to check in new guests, T hot on the phone and the computer and I watched him become a pro in twenty minutes of checking people in!!! I had just come back from church and forgot to take my key. I waited until he had checked in the new guest and he gave me a new key with no issues. Kudos to you T! You are a sweet soul! He talked on the phone with someone lovely. I don't remember her name. Maybe Jessica or Veronica. She is Hispanic and pleasant if that helps the manager. She was awesome! I have called at all times of the day to talk to the manager to give them their kudos and have been told the manager is not in. I have told them why I need to speak to the manager but I get the feeling the manager is there and the employees don't believe I'm going to give a good report. Oh well. This hotel is near all of the big hospitals and specialties. I didn't know this but most of the guests are there because they are getting some type of treatment. Other than cleanliness, I enjoyed my Staycation. I was there for three nights. Not headed back anytime soon but it was peaceful. read more

Hotel Ylem - Laying down and chilling. They have free breakfast until 10, I think. Im just not a breakfast person. - Hotels Near Me - Houston, Texas

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Not sure why this is a 2star hotel. Room was very clean, has fridge, microwave, coffee and cold AC. Front desk check was smooth and bartender was very friendly. Great location walked to NRG stadium, Gus Chicken right across the street. 24 hour coffee with real creamer. And the breakfast was great. Enjoyed the eccentric lobby, toe tapping music and clean smell. Would stay here again. read more

Hotel Ylem - Chillin watching TV - Hotels Near Me - Houston, Texas

The location is awesome. 10-15 minutes away from all of our destinations for our trip. It's a cute place with charm. The room itself has very little counter space in the bathroom and the shower curtain isn't long enough to stop the shower water from flooding the entire bathroom. read more

Hotel Ylem - Entry way - Hotels Near Me - Houston, Texas

bugs in bathroom, hair all over bed, stains on pillows and comforter, couldn't give us our money back after we showed pictures of the mess. just disgusting. read more

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Hote was conveniently located close to all of the attractions and restaurants that we had planned to visit while we were in Houston for a quick getaway. Check in was easy, parking was free and the hotel was nice enough especially for the price. Where it takes its dings is the shower was not great and it was near impossible not to soak the floor while showering which became an even larger problem when they don't give you enough towels. If you need something affordable and convenient and don't mind just minor inconveniences then this place is worth the price read more

This is my third time at this hotel and this has been the worse experience thus far. The last stay I didn't have any towels in my room and had to go downstairs and ask for some. This time, there was no comforter on the bed. The front desk stated that because people have stolen them in the past, they don't have enough for all of the rooms anymore. I called and someone brought one up, so problem solved. The horror started when there was a used condom USED CONDOM on the floor by the bed. This shows that the rooms are not properly cleaned. I called the property to speak with the manager, Donna and she stated that she could not accommodate my phone call at the time and I needed to call back tomorrow. Donna, the manager, stated that it would be rude of her to have this conversation today in front of other guest in the lobby. I decided to head back up to the hotel and Donna did not want to acknowledge me, instead said "is today Monday? Then come back tomorrow". She said since I didn't report it before checking out that there was no way to verify that the used condom was on the floor. Then accused me by saying "how knows when that picture was taken" as if I have pictures of used condoms in my phone. Do yourself a favor, don't get sucked in my the price and location, they place is horrible! read more

Hotel Ylem - Hotels Near Me - Houston, Texas

DON'T STAY AT THIS HOTEL! Disgusting hotel room. Even worse customer service. We were called and harassed prior to arriving. We were contacted twice from an assistant manager Jessica and a manager Donna requesting our credit number over the phone prior arriving. Once we arrived the person checking us in began questioning our AARP card and was bit flustered about the check-in process. We entered into a filthy room! Requiring us to purchase cleaning products to clean and sanitize the the room. There was also trash ftim a previous customer in refrigerator. There was chair in the room was AWFUL it had something black and nasty on the chair. The surfaces were dirty and the tube was not clean. I have taken pictures of everything. To top it all off we had go downstairs to request towels, because there weren't any I the room. One of the towels that we were given was dirty and we had to give it back. After we cleaned the room we went to speak with management only to be told at 4:00 no managers were available, and that they would available until Monday morning. Completely unacceptable. Front desk staff deplorable. read more

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Hotel YLEM Best kept secret on Main Street right here in Houston Close to the medical center and Nrg Stadium This unique ,eclectic,charming hotel takes you aback with the whimsical decor and welcoming staff as soon as you enter the doors. The Tulum inspired decorated Bar captures your attention as make your way to your room.Upon entering your room it's a pleasant surprise to see the vintage style refrigerator and microwave and The use of both classy and warm colors are welcoming as you into your room .The comfy bed and linen ensures you good rest to prepare you for any upcoming adventures and lastly to my fellow germaphobes , I found the hotel to be clean and in good order. Whether you're here for vacation ,staycation or business stop by Hotel YLEM read more

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T is the best bartender! Such a cute hotel! Smells great, fresh popcorn at check-in and great conversation!

EXCEEDED 2 star rating (hotels.com) expectations. unique boutique hotel with interesting, eclectic decor. loved the design, functionality and comfort of my room. mattress was new, plush and comfy. loved the aqua igloo mini fridge! ac unit worked well, but did get noisy at times. appreciated that books and games for borrowing and spaces to do both were provided as well. staff was friendly & helpful. short walk to NRG stadium or hotel offered shuttle as well (texans game). only disappointment was breakfast. not a lot of people partaking, but plates and food kept running out. our egg omelette was REFRIGERATOR cold! had not been heated. but overall experience was good, would definitely stay here again. read more

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I made a reservation for this hotel through Expedia on Friday July 21st 2023, I paid for it in full, when I arrived at the hotel, I was told by the woman at the front desk, that there weren't any rooms available, and one wouldn't be until 3:00, I told her I had already paid for my room, and she acted as if she couldn't find my reservation. I then had to find another hotel, late in the evening. I called Saturday morning and spoke to the Assistant Manager and was told, that she had personally seen my reservation, and wasn't sure why she had told me that, at this point, I just would like my refund, she told me she would speak to her manager and get back to me. I have yet to receive a phone call, email, or anything. I worked in customer service for many years, and where customer service is now, is very, very sad! Especially with the Economy still not being that great! read more

I cant even explain how disappointed I was with my stay. The room smell awful. The sheets were stained with something brown. The entire setup of the room is not convenient or worth the $$ spent. The decor is wayyyy outdated I definitely glad I brought my own towels. I think I was expecting more from those lovely pictures online. The only compliment: The lady bartender, who was new, was EXTREMELY nice. There was a maid apologized for dirty sheets and offered to clean room Date of stay: July 2022 read more

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Beautiful scenery with lots I mean LOTS of positive vibes all around. I absolutely love when you walk in and you view a bunch of affirmations reinstating how good you already feel when you walk in... The rooms, pretty modern with a touch of vintage. I like it. The heater did NOT work in our room the entire weekend and we dealt with it because we came with a group and wanted to stay near everyone else. The front desk rep was pretty cool and kind to us. Helped us with any and everything we needed during our stay. I would definitely recommend this hotel for a quick getaway from all the wildness in Houston. read more

Hotel Ylem - The Meeting Area. - Hotels Near Me - Houston, Texas

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Well I stayed there 3 night. The air conditioner in my room wasn't working correctly. It was very humid and was musty smelling. I contacted the front desk, but it never did get fixed. Sunday I had a number of large cockroaches in my bathroom and sleeping area. I have made a half a dozen attempts to get in touch with the manager, but he has chosen not to contact me back. read more

Hotel Ylem - Hotels Near Me - Houston, Texas

This is a great hotel walking distance (20-25 min) to NRG stadiums. With a target, Kroger, and Plenty of food options close by. Hotel is quiet and clean with great water pressure in the hot shower and cold ac in the rooms. Hotel staff was friendly. Hotel has a little marketplace to buy bottled water and snacks. Has a bar and free breakfast. If near the stadium again would definitely stay again read more

Such a cute hotel! It has a very local, Houston feel and I was impressed as soon as I walked in the door. The room was clean, the bed was comfy, I have no complaints except for one! Around 5am I woke up to the room next to us blasting their tv. I was so tired I thought I would fall right back to sleep but the noise from the tv kept me up - which stinks because of the wonderful later check-out. I called the front office and let them know and I feel like the volume was lowered for a little bit, but it was turned back up not long after. I would have loved to sleep instead of TRYING to sleep to the sounds of muffled voices and loud commercial music. That's not the hotel's fault of course, but it was still upsetting. I might stay here again but the noise was so bothersome, it probably wouldn't be my first choice. read more

This hotel was amazing. I want expecting such an environment in 2 star hotel. It was clean the staff was very helpful, and I love the decorations. I would refer this hotel to family and friends read more

Hotel Ylem - Hotels Near Me - Houston, Texas

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Nice cozy place close to everything in Houston . Will be better once renovations are done. Bartender is Awesome

i booked this hotel because it's in walking distance to the stadium. it was definitely once a holiday inn or something that was converted. they've added modern decor but the hotel still feels dirty and smells moldy. the carpet in the room was moist :/ the worst part of the hotel is the front desk staff. misha, who i believe is the manager was super nice with answering my questions before i got to the hotel. but the rest of the staff are just not friendly and are really bothered by any questions you might have. where's the hospitality? read more

So my review on this hotel is SO-SO Pros- Location was awesome easy check in process was great and simple Breakfast was standard but decent Room was great with really good vibe and feel A/C cold and bed was comfy Cons- Sketchy across the street carpet may need to be changed looked kinda dated Bath towels were thin as paper Very worn out towels read more

I would like to start off by saying this is one of the hipest hotels my wife and i have ever stayed at. The decor is awesome and kinda takes you back to a Casablanca setting, at least that what we think. The staff is awesome and extremely welcoming every time we show up. What gves the hotel extra cool points is tge cool little bar. You can sit and have drinks and chit chat the two of the most awesome bartenders you'll ever meet. Loanin and Joha can create almost anything you can imagine. The drinks are awesome and the beer is cold. If you're in the area for business, a Texans or Astros game stop by. You wont be disappointed. Go Astros Go Texans read more

It was clean. The staff was very friendly and helpful. A good place to stay if you need to be at the medical center. In room coffee was very good. Had the best price for those we looked at. We had to be at Methodist hospital at 5:30AM so I was able to try the free breakfast. read more

Tried to contact the hotel first for a refund instead of posting negative comments but hotel was not interested in working with us. Booked this hotel for a family of four- when we got in the place smelled like cigarette smoke, the rug was dirty, the bathroom was gross, there was hair in our bed and shower, toilet paper stuck to the wall, stains on the carpet, and was overall disturbingly disgusting. Left immediately and went somewhere else. Do not book this hotel- you will regret it! read more

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I received an email regarding my experience at Hotel Ylem and sent this review in. To which I never received a reason a response or confirmation that they cared or would improve so I wanted to pass this experience forward for other potential guests (especially during COVID): Some things I did not take pictures of but are important to mention are the plastic drawers for towels (which did not seem sanitary during COVID) and no place to store towels after being wet (the towel hook was broken when we walked in). The other images may show age/example of a not fully cleaned bathroom. As soon as we entered we learned the bar was not open. During COVID I completely understand the reason for the close but there was no mention of this anywhere on your website or social media sites. The person assisting us looked annoyed and baffled we would ask but since it wasn't mentioned anywhere I felt it was a fair question. If we knew we would have brought some wine from the store. To occupy our time we tried to watch TV but kept receiving this signal as attached in the email. We both took showers as one another tried to figure out the issue and to give the TV some time to refresh/retrieve a signal. I called the front desk (the general number online since the phone in the room didn't seem to have a direct option that I was aware of). It was the same woman who checked us in and she said wait for 5 minutes and call back if it wasn't working. We told her we have been trying to work the TV and didn't mind waiting for 5 minutes but the TV still wouldn't work in that time frame. She asked what room and that she'd come up and check. She never came, we called again and promised to come but still never came. So we watched a movie on our phone since she did not want to assist and went to bed. I was extremely disappointed in this hotel so much so I booked another hotel the next morning so we could check out early. After that night (towels having being clearly stained, the service, the cleanliness/disrepair) we felt uncomfortable staying the extra night we booked for. The woman the next day was very nice and said I could check out early and that I would not receive the charge for the next night. She didn't ask why I was checking out a day early or how my stay was (which made me think this has happened before or at least during COVID). read more

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The room had a foul odor we couldn't get housekeeping for two days and when they did call themselves cleaning they left water on the surface and trash tied up in the room. Breakfast was rubberished and cold. The owner and customer service is rated below zero they are liars and thieves. They lied about when I checked out and stole $119.00. It took multiple attempts to speak to someone one and when I did they said the worker that checked me out was no longer working there. I was told that a wise person learn from the experience of others. read more

My friend came in town, and she booked this hotel for two nights, but I only stayed a night. It was easy to find, and there are so many stores and restaurants nearby. It's a small, cozy, and cute hotel where had ample parking. Both the room and the bathroom are very spacious. A couple of things I noticed were bright lights and noise. All lights are way too bright for hotel rooms. I didn't like it at all. It made my eyes tired. There seemed to be a big family staying on the same night and I can hear from inside the room. My friend said that she heard someone snoring loudly the room next to us. Everything else was good. read more

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Very impressed by how clean it was. Cute remodel throughout. Best part- quiet environment. About 8 minutes from MD Anderson during peak hours. Cost is very budget friendly for how nice hotel was. read more

Hotel website ( https://www.hotelylemhoustonmedicalcenter.com as listed here on Yelp ) says they offer free airport shuttle, and when I called to arrange the shuttle I was told they do not, and they will not honor what the website says. I asked for the Manager and the manager spoke in the background, refusing to come to the phone. Poor customer service and misrepresentation of services. I was born and raised in Houston, graduated from University of Houston. I'm happy to say Houston is a great City and is known for far better customer service than this. read more

Great little hotel! Very close to MDAnderson. Our room had everything we needed and didn't feel like a typical hotel room. The staff were all friendly and helpful. This will be our go to hotel in the future! read more

The only good thing about this hotel is the nice staff. Everything else was not good. The rooms have an awful stench. The comforters had something that looked like ink stains all over, the towels weren't even big enough for a small child and there is no convenient place to get ice and no ice buckets, nor cups! This is basic stuff! The location is good, walking distance to NRG stadium but I won't be coming back. Once again, the staff was very nice. read more

The room had a horrible musty moldy smell. The fabric headboard on the bed was filthy, as were some of the common hallways. The water in the shower was lukewarm at best. The plumbing fixtures were stained and corroding. The post reviews on this place have to be fake. read more

People don't really Yelp hotels and thats seems to be why the reviews are always so angry. That said, I had a really pleasant stay at Hotel Ylem (pronounced... Eye-lum? I believe? I keep saying Y'lem, ngl. I guess if I paid more attention in physics...), which is a family owned hipster-friendly hotel. This place is mad hip- they got a giant graffiti-esque mural on the front, hanging bead entrance to the bar, astro turf on the walls, a bird-cage like coat hanger in each room, trendy globe lights, and table and chair sets in the stair landing that look like a little library. Everything is quirky, but its also comfortable and clean. Some of it is most definitely showing its wear I will admit but for a privately owned hotel like this I think that's par for the course. They had a great free breakfast with a nice variety of hot and cold dishes. They also had a lot of events and suggestions of things to do around Houston which I think its pretty neat. When we were there for the one night we stayed they had an art exhibit and later that weekend was gonna be a Game of Thrones viewing. This place was cute, quiet, and reasonably priced. I'd definitely go back. read more

Had the best time at Ylem! I sure will be coming to visit again. Great staff, great food options all around, and stores. read more

The biggest reason for this 5-star review is because of the staff -- our check-in and check-out experience was so wonderful and you could tell that the staff took pride in the hotel and what they do. The room was perfect for our needs. We decided at the last minute to book a 1-night stay in Houston as a stop on our road trip. Comfortable bed, clean room, and all the amenities we needed. Happy to have taken a chance on this hotel at the last minute. read more

Great STAFF all across the board!!! Rooms are nice and cozy not to mention the location it's just perfect. We'll definitely make this our second home. read more