We've had worse hotel stays, and we've had better…read more Hot water was in short supply and sleeping was uncomfortable with the a/c shutting off at night. Additionally, for a masonry building, noise from the floor above was disturbing. Otherwise the property is clean and modern but shows signs of neglect including bad bearing noise coming from hallway HVAC and tiles falling off around perimeter walls.

Beautiful, pristinely clean & well appointed--perfect home away from home! Staff was friendly &…read moreaccommodating. Room had queen bed w/curtained closet & iron/ironing board, 42" TV (w/screensaver set to welcome me by name), loveseat & ottoman (curtain divider to separate area from bed), ergonomic chair & built-in/mobile desk; MWO, apartment-size fridge/freezer combo, dishwasher, dishes/cups/cutlery, mini sink & coffee maker. Bathroom had pocket door w/large countertop, under sink storage w/extra towels, blow dryer, large shower & nightlight. Stay includes buffet breakfast. Now, to the few drawbacks: Coffeemaker was cheap & made weak, tasteless brew (partner w/Keurig already, Hilton). Towel quality was on thin side & not soft. Mattress was too soft. Breakfast was mostly premade (omelets made w/liquid eggs), thawed & MWO'd sausage & cheese biscuits kept in glass warmer shelves--dried out & on par w/gas station convenience stores--except for delish WAFFLES you made w/batter dispensed into cup & poured on mini heated griddle. BUT, batter dispenser kept jamming & it took 2 staff members to get it working again. (Hilton, pls employ 1 or 2 people to make omelets or even just scrambled eggs & to periodically heat sausage & bacon, put in chafing dishes as guests trickle in; also have some cut fresh fruit options. (Hiltons in Staten Island NY offered a much better breakfast for comparable stay). Lastly, I booked this hotel specifically for indoor pool & checked before arrival that it was operational (as 2 other area hotels had pools undergoing maintenance). I also checked pool hours on arrival & went to use it after dinner out only to be greeted by Pool Closed sign. Turns out boiler broke & water wasn't heated enough. I expressed my disappointment & said it might still work for me, so desk agent offered to let me feel water temp & then decide. Since I was set on using pool, I said I'd use it for short while. Well, it was quite a bit cooler going in full body than trailing your hand thru water, but I toughed it out for 15 mins...brrr. I'd definitely stay here again as the positives far outweighed the negatives. Hilton is always consistent quality-wise & affordable considering all the amenities.

The Kimpton Hotel Monaco Philadelphia is a quality example of what one can expect from a flagship…read moreIHG property. It's conveniently located in Old Town Philadelphia right by Independence National Park. Signer's Park is directly across the street, and the Liberty Bell is next door. It's where you want to be! I came to Philadelphia for a milestone birthday celebration, and the Kimpton's staff made it an incredible experience. Not only was my room decorated, but they were incredibly generous and made my holiday memorable. Roshid was our Concierge and he was incredibly helpful and personable, he made sure every part of our experience was special. I can't say enough about the staff at this Kimpton. Everyone was friendly and helpful! The Red Owl Tavern is the on-site restaurant and it is a good place for breakfast, especially if you are a IHG Rewards member that receives complementary breakfast benefits. Their lunch and dinner options are also nice. There's a positive energy in the place when people are talking and enjoying a meal. The building itself is a historic structure, and has very interesting architecture. However, the interior has been updated with styling that is fresh and hip, just what you would expect from a Kimpton property! The local wildlife also enjoys the building, we were excited to see a hawk uses the building as a perch as it surveys the area. Look out pigeons!

The good: The best attribute is the location if you are visiting the city to spend time at the…read moretourist sites related to early American history. The bed and pillows were reasonably comfortable. The storage for clothes was adequate. The noise level was generally good and the sound insulation from the street was adequate. The Red Owl food was mostly good and the staff are nearly all very friendly and helpful. The exercise room was adequate for a decent workout, though it is mostly dumbbells and a few treadmills, a couple of exercise bikes, and a couple of elliptical machines. Two yoga mats. The not good: The music that is played in the lobby and entrance is way too loud. The coffee served in the lobby each morning was terrible. Should have a coffee maker in the room. The bathroom lighting was insufficient. The oatmeal served on the breakfast menu desperately needs to be changed so that the apple crumble is gone and substituted with fresh fruit - the apple tastes of chemicals. The valet service is staffed by bored and uninterested young adults.

Wow! I am a hotel Snob and this was the perfect hotel for…read moreus. It is by far nicer than any Hilton, Marriott or Hampton I have been too.. Front desk was so helpful. Food In the bar and drinks were Delicious and the biggest and best breakfast dining room Ever....you can even have them Make you an omelette... Also a Yogurt machine with all the toppings We loved Our 2 nigh stay!!

We stayed at the Best Western Plus Concordville Hotel for our cousin's 60th birthday party. We had…read moresuch a wonderful time. From the moment we arrived we were impressed by how accommodating and beautiful the hotel was. Even though we were only there for a day and a half attending the party and then leaving the following day, it was the perfect spot for celebrating. The atmosphere was lively with lots of dancing, laughter, and great memories made. Our room was cozy, clean, and comfortable. The bed in particular was surprisingly plush and made for a restful night's sleep. The staff was friendly and helpful which made the stay even more enjoyable. The grounds of the hotel were absolutely mesmerizing. I found myself wanting to take pictures all around the property, with its lovely landscaping and peaceful surroundings. It made for a beautiful backdrop to our stay. The hotel offers a large basketball court, arcade room, an indoor swimming pool, which caught my attention, though I didn't have enough time to fully enjoy them. The pool area was well maintained. When I opened the door to the pool, I could immediately smell the strong chlorine, so I decided to pass. One nice touch was the breakfast served in a small nook on the second floor. It was a nice convenience to grab a bite before heading out. Overall, it was a great experience despite a few small areas for improvement. We definitely recommend this Best Western Plus for anyone looking for a comfortable and welcoming stay.

I was excited to have a themed room!! Wonderful evening however life happens and I woke up to an…read moreunexpected surprise on my part (woman problems). Understood they'd keep the deposit of $100 but they also charged me an additional $100. Outrageous. This is not the Hilton, these things happen. I called to inquire and EVERYONE WAS RUDE and passed the buck!!! I'll never go back. It wasn't like it was on purpose and I didn't mind paying the $100 to replace sheets but $200 additional yall crazy trash!

At check in they don't let you know before hand, they don't have tapp pay. Almost everyone hotels…read morehave tapp pay, lady was kind of rude at first. And the room I was in doesn't have a microwave.

Nice stay. Typical Hampton inn. No real major attractions but a simple reliable hotel. Room was…read morenice, breakfast was good for a freebie. All in a perfect stop for a place to rest for the night. Thanks.

My son's hockey team booked this hotel while in town for a tournament, and our experience was very…read moredisappointing. The staff were unaccommodating to our schedule change and rude to several parents. Everyone on the team was charged different rates, ranging from $170 to $229 per night. Upon arrival, there was an overwhelming air freshener scent that seemed to be masking another odor. The carpets had a lingering cigarette smell, the elevators were splattered with some kind of mysterious liquid, and worst of all, our room reeked of mildew. When I mentioned these issues to the staff, the only response I received was, "Sorry it didn't meet your expectations." This hotel is dirty, and staff is rude I would not recommend wasting your money -- especially for teams or group stays.

While the price was more than I remember for a Holiday Inn, this hotel was very nice and…read morecomfortable, with good beds, a spacious room, and the best water pressure I've ever had in a hotel shower.

How disappointing! As a silver elite member, I go out of my way to stay at Holiday Inn Express…read more This hotel at Westchester PA is by far the worst I've stayed at! My schedule dictated that I arrive late. I entered my room and I noticed too things right away...dirty entry floor and a cool breeze. I took a wet tissue to the floor...it obviously was not mopped. But the worst part about this room was the cold breeze. The area around the was not properly sealed off and it was letting in cold air all night (14 degrees) I Took three bath towels and put them around the unit and floor. Then the air conditioning/heat had a loud loud fan and turned on every 15 minutes. I could not sleep. I asked the manager and she said it was typical because the ground floor was always colder than upstairs. She said that when the front door is open, the air cut sucked from the outside into the rooms, Well, if that's the case, it needs to be fixed. I Brought my son here for an important day in his life and had to suffer through the cold and noisy night. Oh, Then when I had breakfast, the decaf coffee was at room temperature. The young lady at the desk did very little to satisfying my issue. Please don't stay here. I may consider changing hotel chains.

Perfect for a romantic stay! Had some problems with the jacuzzi but the service was quick and…read moreefficient to fix it. They still compensated for the minor issue which was great. Overall clean, comfy, and peaceful. I'd definitely recommend.

I think this Inn was at one point niche and cute for couples. Sadly, that time has passed…read more I surprised with my fiance with a romantic stay here and I have to say, it wasn't as romantic as I thought. Black mold on the tub, mysterious stains all over the carpet, appliances did not work, that old 80s smell, and torn curtains that surrounded our heart shaped bed. The service was okay but we ultimately decided to leave early and did not stay the night as intended due to the rooms condition. We were not offered a different room and were refused a refund. So ultimately, maybe find another location?

While the location was convenient, the room itself was in clear need of significant maintenance and…read moreupdates. Fixtures and furniture showed noticeable wear and damage, including broken surfaces that impacted the overall comfort and appearance. In addition the AC was extremely noisy and provided little to no comfort.

My sister and I booked this hotel based on the photos and description online, which showed a clean,…read morewell‑maintained property. Unfortunately, what we encountered upon arrival did not match what was advertised. On our floor, multiple guest room doors--including the one assigned to us--had visible damage around the locks and door frames. The wood near the latch areas was splintered and gouged, which immediately raised safety concerns. As two women traveling alone, we did not feel safe staying at the property. Because of these conditions, we left immediately and did not check in or use the room. We requested a refund, but the hotel refused despite the fact that we never stayed. This was a very disappointing experience, and I would strongly encourage travelers--especially women traveling alone--to carefully consider other options. The images of this hotel are NOT accurate!

We stayed here for the first time this weekend. It was our first time doing a bed and breakfast and…read morewe had an incredible time. We stayed in the Cobalt suite. The room was perfect! Everything I imagined a bed and breakfast should be from the bed to the cozy towels. The inn keepers were super nice and the homemade breakfast both days was awesome. We would recommend and will Stay here again.

My boyfriend and I were beyond mentally fried and over the city. We decided to get out into the…read morecountry a little bit, and do something we had never done before - stay at a B&B. I found the Adamstown Inn online, and it was reasonably priced, the photos didn't look like Great Aunt Gertrude's parlor, and every room had an en-suite fireplace (my one stipulation). We stayed 2 nights in the Topaz room at the Amethyst Inn. It was amazing. The Amethyst Inn is a big, old (but beautifully maintained) Victorian home, converted into the Inn. Our room was equal parts Victoriana (joie de vie wallpaper and a very ornate cast iron fireplace) and Country - beautiful antique oak furniture. The queen sized featherbed was luxurious and we slept like babies. The bathroom was updated, immaculate and the jacuzzi was amazing. Breakfast was to die for. Four courses each morning of fantastic, unique home cooked goodness. Everything was so fresh and amazing. Their coffee was great (and endless) as well! The staff was wonderful and warm, but not intrusive. They were incredibly thoughtful. Every day there was a small gift waiting for us on the bed, and when we left they gave us snacks for the road! It snowed overnight the 2nd night, and they even cleaned our car off for us before we woke up. This place is first rate, gourmet, beautifully decorated and it is a wonderful respite away from Philadelphia. We, much like The Terminator, will be back.