We've stayed there a few times because the staff is very nice. But unfortuately, we've had a…read morefirst-hand incident when the owner was very dishonest. His business practice was not only poor but dishonest, insincere. He also hid from concern and passed it onto his staff and simply didn't reply. We cannot support this dishonest owner any more.

Absolutely one of the best hotels I've ever stayed in. The front desk workers, breakfast servers,…read moremaids, everyone was so nice and friendly and happy to help. The breakfast was phenomenal, and was in the cutest room. The whole hotel felt like a castle. I seriously would want to like have my wedding there or something. I felt like a princess the whole time and it wasn't even that expensive! The room had good heating, lots of charm, a comfortable bed, a TV, and a very nice bathroom. I wish the gym had a treadmill, but frankly I'm happy they had a gym at all with a bike. I really have no complaints. Everything about this hotel was wonderful. And if you're wondering about the location, don't worry for a moment. It's about a three minute walk from the train station (I know what you're thinking, but I promise this train station isn't dodgy at all and there are no bad characters hanging around, so it's totally safe!) sits in the middle of the wonderful Main Street for shopping, Christmas markets, and fruit stands. It's right by a few museums, too! You honestly couldn't ask for a better location. The walls were thick in the hotel so you never heard a sound from the street or other rooms either. Again, this was one of the absolute best hotels I've ever stayed at in my life.

Phenomenal service! Friendly and sincere in their wanting to ensure guest have a great experience.read more

Beautiful hotel!…read more The staff is very friendly and the room is perfect in size and very comfortable !

Picked this hotel because it was was only block from the main Nuremberg Christmas Market but far…read moreenough away to be peaceful and quiet. Super nice receptionist doubles as restaurant staff next door. Rooms were clean and spacious for 2 with a small sofa and small desk area. Very comfortable for 2. Very good breakfast was in the attached restaurant. The passion fruit juice was my favorite! Wuld definitely stay here again.

What a disaster... When my husband and niece arrived at this hotel and went up to their room, they…read morediscovered there was only one double bed. They immediately went to the reception desk to ask for another room with either a queen bed or two single beds. They were told there were no other rooms available. My niece explained that it would be unacceptable for the both of them to sleep together in such a small bed. The original person with whom they spoke seemed flustered and was unable to deal with the situation. This young woman then went to the bar to ask another young woman for help. This young woman told my niece, not to worry, she would have a cot sent to the room. They thought the situation was resolved. It was not! Later, when my niece and husband returned to the room, there was no cot. When they went to the reception desk, another woman stated there were no cots. My niece, again, explained the situation and what they had been told. The third woman consulted with the two young girls, who would not come the desk to speak to my husband and niece, because they could not face being liars. The incompetence and lack of knowledge of the staff was quite amazing. The two young girls lied in a cowardly manner and told the third representative they did not tell my husband and niece the hotel would provide a cot. We have had problems with hotels in America, as everyone who lives here and travels has at some point in time, but we have not encountered liars. My niece then spoke to a gentleman (if you can call someone who is unwilling to help visitors in another country) who refused to believe what happened and would not provide any additional assistance. My husband and niece left the hotel late at night to find another place to stay. If this hotel and its representatives had any class someone would have apologized and called another hotel to get a reservation. What scam artists!!! Very poor customer skills by all. We were granted a refund by American Express, who provides extraordinary customer service, but the hotel rebilled us asking for proof of their dishonorable behavior. Now I can only think those working at this hotel have no ethics since they are basing their charge on their representatives lying to visitors. Such a lack of sophistication and professional is quite amazing. I wonder if the people working at the hotel even have the ability to be embarrassed by their behavior.

Small yet good hotel in the old town of Nuremberg next to the Durer's birthplace home. Located next…read moreto the walls of the old town, it is a walking distance from the castle restaurants and shopping. Hotel is one of a kind, small cozy rooms, clean, with great and friendly staff! My package deal included the breakfast buffet, which had great deal of choices! I think I gained weight on the account of this meal alone! Special touch added to the stay were complementary wine and cookie before Christmas, and complementary Champaign after Christmas! Staff was very helpful when I had questions, and also were good at making suggestions on places to visit. The only criticism I have of the hotel is that gym is small and that parking garage has limited parking. Other than that-a great place!

The Dürer Hotel staff is wonderful! If you're looking to book reservations for your company or a…read morelarge party, the staff is so helpful! Our company returns each year for trade shows and is impressed every stay.

The Sorat Hotel Saxx Nurnberg is perhaps the single most perfect hotel to stay in while in…read moreNuremberg. The staff are friendly and knowledgeable to direct guest and make suggestions for the area including restaurants and activities. Morning breakfast here is simple but filling, including eggs, bacon, yogurt, fruits, and various pastries. It is a small hotel with generously sized rooms. The Highlight to this hotel is the location as it overlooks The Hauptmarkt which is the Main Market Square. It proved to be the PERFECT location as we could open our windows and look directly at The Christmas Markets which are held there every winter! Making purchases at The Christmas Markets and walking it up to the room, coming down for more and repeat! Absolutely perfect! Some of the best restaurants and The Frauenkirche (church) is also a stone's throw from the hotel. Surprisingly enough the walls and windows are so well insulated that you cannot hear any noise from the outside including the bell that rings from the church! Basically, this is the best hotel in the city if you want to be in the heart of the city. Friendly staff, sizeable rooms, good breakfast and views that are unrivaled! The only thing missing is a gym but you are on vacation!

I was pleasantly surprised when the taxi dropped us off. Hotel is in old town next to the market…read moresquare.Great location-close to restaurants and tourist spots. Room is comfortable and front desk staff are friendly and accommodating.

I really liked this hotel. I wouldn't mind checking them out in future European cities I visit…read more Why 5 stars? -Great location, right off the exit of the main train station and walking distance to almost all attractions -Breakfast included and it was yummy, waffle maker a huge plus -Rooms were compact but comfortable and outlets everywhere! -Great sound proof windows. Our room faced the main street. Open the window and you can hear all the drunks, sirens, and chatter. Close the window and silence. (i need those windows for my house) -Lastly they have a small little bar on site with yummy beers you can take to your room, walk around town with, or take a few for your next train rides

Clean, very quiet, comfortable bed, unscented sheets and towels, AC works great and is not noisy,…read morewindow curtains blacken room, friendly staff, interiors pleasing...clean and in excellent condition, reasonably priced and we'll located within short walk from Hauptbahnhof. I'd write more but not much else matters to me. I just want to sleep comfortably, stay clean and reasonably happy.

This place will set the tone for your Nürnberg trip. Ralph doesn't just run a hotel. He runs an…read moreexperience that will help you get a excellent night's sleep and help you navigate the gorgeous Altstadt. The nightly wine tastings are fun and kid-friendly too! You need restaurant recommendations? Ask at the front desk and you will get concierge service on par with the best international hotels. You need advice about the city and where to go? They can help you with that too. These folks love their city and have strong local pride. And they are happy to share that love with visitors. I left Nürnberg thinking, "I could live and work in this city if most folks here are this friendly and progressive if I still lived in the EU" and part of that feeling was Ralph and his staff's hospitality. Breakfast is so tasty and fun. A great way to start the day and the coffee is among the best I had in Germany on my trip (as a coffee-snob and caffeine addict this was HUGE plus!). It costs a bit more per night than a lot of other places but the unique decor and the service is so good it's totally worth it. Throw in a satisfying breakfast and you've got the experience of a lifetime. This was my favorite hotel on my entire 2 week Germany/Austria Winter holiday. Highly, highly, highly recommended.

Fantastic little hotel a 5 minute walk from the train station. Upon arrival they showed us to our…read moreroom and upon realizing the room would be to small when our daughter joined us in a few days they offered a 2nd room at a very reasonable rate. Fantastic fresh breakfast in the morning. An arrangement of breads, fruits, and eggs/ omelette upon request. Hotel is right in the heart of everything and the staff is incredibly friendly.

This hotel was very very nice ! The hotel is located in the oldest city in Germany! The hotel staff…read morewere very friendly and the room was great! The hotel is right next to so many restaurants they definitely have a good amount of variety. We chilled at the hotel bar and had a few old fashions and relaxed. What a comfortable experience. I loved this hotel !

We have loved everything about our stay here! From the great location close to old town and across…read morefrom the Hauptbahnhof to the service and everything in between! The daily breakfast was excellent. Staff were helpful and friendly. Rooms were lovely. Highly recommend!