What a disaster... When my husband and niece arrived at this hotel and went up to their room, they discovered there was only one double bed. They immediately went to the reception desk to ask for another room with either a queen bed or two single beds. They were told there were no other rooms available.
My niece explained that it would be unacceptable for the both of them to sleep together in such a small bed. The original person with whom they spoke seemed flustered and was unable to deal with the situation. This young woman then went to the bar to ask another young woman for help. This young woman told my niece, not to worry, she would have a cot sent to the room. They thought the situation was resolved. It was not!
Later, when my niece and husband returned to the room, there was no cot. When they went to the reception desk, another woman stated there were no cots. My niece, again, explained the situation and what they had been told. The third woman consulted with the two young girls, who would not come the desk to speak to my husband and niece, because they could not face being liars. The incompetence and lack of knowledge of the staff was quite amazing. The two young girls lied in a cowardly manner and told the third representative they did not tell my husband and niece the hotel would provide a cot. We have had problems with hotels in America, as everyone who lives here and travels has at some point in time, but we have not encountered liars.
My niece then spoke to a gentleman (if you can call someone who is unwilling to help visitors in another country) who refused to believe what happened and would not provide any additional assistance. My husband and niece left the hotel late at night to find another place to stay. If this hotel and its representatives had any class someone would have apologized and called another hotel to get a reservation.
What scam artists!!! Very poor customer skills by all. We were granted a refund by American Express, who provides extraordinary customer service, but the hotel rebilled us asking for proof of their dishonorable behavior. Now I can only think those working at this hotel have no ethics since they are basing their charge on their representatives lying to visitors. Such a lack of sophistication and professional is quite amazing. I wonder if the people working at the hotel even have the ability to be embarrassed by their behavior. read more