On our way back down from our Road trip north to the Redwoods, we came across this beautiful storytelling town called Saint Helena. We fell in love with the town's charm and while walking down Main Street I found this hotel... Walking in I felt I had gone back in time... with its beautiful victorian antiques, old fashion keys, and sweet garden. Overall, I loved our stay! Upon check-in, Robin, was super friendly and informative on what to do around town... even gave us a 2 for 1 coupon for a winery and pointed us towards the information center across the street. Robin was always more than happy to help ... with lots of fun ideas on what to do around or near town... a real jewel. Our room was spacious with its high ceilings and beautifully decorated with antiques. The beds were super comfy with clean fresh smelling linens... plus it had a big bathroom. I am a light sleeper; amazingly I did not hear our next-door neighbors or their baby or anyone else either even though the hotel was full... I slept like a baby every night. We came for one night and ended up staying 3 nights. Since, Saint Helena is close to Napa & Sonoma Wineries, Calistoga and Sausalito... and because of Robin. EVERY morning Robin had fresh fruits, pastries and bottled waters for the guests to enjoy 24/7... unlike other hotels that scurry to remove breakfast away right at 9 a.m. sharp... Highly Recommend Hotel St. Helena. read more

If you have a weird interest in maroon upholstery and porcelain dolls, Hotel St. Helena is for you. If you enjoy modern decor, literally any amenity whatsoever and watching more than one channel on TV, you should stay elsewhere. The main selling point of this hotel is obviously the location. You are right in the heart of this cute downtown and are, of course, close to more wineries than you could ever get buzzed at. I don't like to be too negative with my reviews so I will give a shout out to the front desk lady who was really sweet. And big ups for the free parking! read more

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Location location location and old world charm gets 5 stars. Know a few things. The hotel is 133 years old. It's small and the water pressure is weak as circus lemonade. Because the hotel is so tenured it feels so cool and cute inside. Eating breakfast this AM was like we time traveled over night back to the 1800's. We didn't rent a room here for a big tv with 100 channels. We booked here because it's wine country. We wanted a convenient, safe, comfy place to lay our head that was within walking distance to restaurants and wineries. Our check in was smooth. The sweet old lady at the front desk was so cute wearing red for valentines day. She checked us in, gave us the lay of the land, gave us our keys along with dinner and winery recommendations and we were on our way. We had an EPIC valentines dinner at St Helena's #1 restaurant on Yelp (Goose and Gander) which was practically next door to our hotel. It was our first time in Napa and we were under prepared/organized. Taxi rides were $40 to the Castle winery 10 minutes away. And $40 back. Unless u like to drink and drive. Get a driver or limo or be a part of a tour. Or just plan on staying in St Helena and walk everywhere. There's plenty to see/eat/drink within walking distance to this hotel. Enjoy read more

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Avoid this hotel! The owner is primarily concerned with money versus doing what is right. Unfortunately the fires prevented us from visiting. We were told by Nancy the Manager to avoid visiting due to poor air quality and visibility. When we asked about refund - she replied that owner would not honor refunds ONLY voucher good to ONLY 1 year. Avoid avoid avoid the hotel. There are much better quality hotels in this area. read more

It's a lesson in planning, people. SO a girlfriend and I decided to go to Napa Valley for the weekend and just wing it. No plans. No hotel booked. No idea on where we want to go and no worries about anything. Which all sounded very free-spirited and romantic until we realized that we are super Type-A's who spend most of our lives with every second crammed to the max of things to do and it's really difficult to let that go. So we found ourselves touring the wineries in this gorgeous part of the country but all the while the idea that we had nowhere to stay was just eating away at our brains. Once nighttime fell, we consulted Yelp and realized there was Hotel St. Helena nearby. Now, this hotel had 2.5 stars. But both of the reviews said it would be an ideal choice if you just need a place to lay your head. And that was all we needed. So, we paid the $125 and went on our way. The hotel is the cutest of cute. Everything is very boutique-y and old-fashioned. There is no front desk staff after 10. The rooms are absolutely teeny tiny. We could touch 3 walls from the bed. And our room was in a spot with a shared bathroom space. We felt like we were staying in a European hostel. I'm giving them 4 stars bc everything was clean and ran smoothly. The owner that works the desk is the sweetest woman ever and gave us a great rate since we called and booked so last minute. We knew what we were getting into when we booked it, so I'm not knocking off any stars for being small or sharing a bathroom. Honestly, it was one of the coolest hotel stays I've ever had! read more

Hotel St. Helena - Hotels Near Me - St. Helena, California

I would never recommend this hotel. The only redeeming quality it has is the location. When we checked in the woman at the desk seemed to be "on something" leaving us very confused by her responses to our questions. We paid a ridiculous price for a room that shared a bathroom and had no air conditioning. The noise level from the occupants across the hall was beyond annoying at almost 1:00 in the morning, not to mention the street noise since we had to leave our window open for air. We were told there was a breakfast included, however at 7:00am, the lobby was locked and there wasn't so much as a cup of coffee available. Very disappointing unless you're looking for an over-priced hostel. read more

DON'T STAY HERE! It is not worth any amount of $, let alone the $190 we paid. Horribly uncomfortable bed, the hall lights glare into the room and make it impossible to sleep, AND you have to share a bathroom with an entire hall of people. I've stayed in better hostiles for much less. We didn't even have a lamp in our room! The breakfast was made up of stale breads and boiled eggs with mediocre coffee. AND someone decided that 8am was the perfect time to blast a leaf blower directly under the hotel rooms (not that I was sleeping anyways!) read more

My mother was coming to St. Helena for a trip to visit me, and was speaking to the receptionist on the telephone. When being asked about the room, the woman was incredibly rude and extremely condescending to my 70 year old mother. This is horrible, and has caused me to let any and all of my friends/acquaintances know that this place is not worth their hard earned money. This is the hospitality industry, not the hostility industry. I would recommend the El Bonita instead, who were incredibly friendly, and promised her a big smile upon her arrival! read more

I have never written a review before so clearly I am not happy! I booked this hotel for a group and they were horrified. It was old and dirty and they begged to be moved somewhere else. I live in St. Helena and have high expectations of hotels in this very expensive area... I'm so sad I was wrong. But for me, the most frustrating part was trying to get the bill afterwards... I called for the 4th time today and was again met with incompetence and rudeness. This hotel has no business in St. Helena! read more

Dreadful place. Room with private bath (yes, they have rooms without, hard to believe in swanky St. Helena) was super small. Only plus is that you can stay one night on a weekend, but I doubt you would want to stay more than that. If you're looking for a cheap hotel with one night minimum, the El Bonita would be a step up. And, my husband told me to add, "there were creepy baby-dolls-in-glass-cases decor everywhere too". read more

I'm shocked at the Yelp reviews for this beautiful historic hotel. When you book your stay at Hotel Saint Helena you need to be a person who appreciates history, and the beauty that comes with the time gone by. This hotel is so quaint and charming from the little old keys you receive to open your one little small room, to the old staircase with red carpeting and old painted pictures, to glass cases with old porcelain dolls, antiques, grandfather clocks, and old wooden furniture that was deemed expensive and classy of the time period. When you stay here it feels as though you are in a movie. The beds are comfortable and to you wake up in your old fashion room to the smell of brewing coffee downstairs. In the breakfast nook there is a spread of delightful pastries, breads, with an assortment of jams, cereal, boiled eggs, yogurts, and more. Attached is a beautiful patio with ivy all around and you can sit out there on the old iron chairs and enjoy a glass of wine or walk straight out the door and you right in downtown Saint Helena.This 1800s restored hotel is truly a gem. It is not one for someone expecting a chaotic loud resort type accommodation. My husband and I truly enjoyed our stay. It was very romantic and we will be coming again. read more

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Please, just don't do this to yourself. This place is beyond awful - it looks like a scene out of The Shining, the staff are awful, and they don't welcome children at all. First, the decor gives total creeps with dark hallways and cupboards stuffed full of eery dolls. We checked in during the day, but were already not looking forward to spending the night. But the WORST were the reception ladies. They are completely alien to the concept of service, and they hate kids. One of them told me sternly and in a most unfriendly manner not to let me kids run along the hallway because they would disturb other guests. She made such a big statement out of it, repeated it 3 times, even though it was 3pm in the afternoon, not at night. It felt like being told off by your mean aunt. Then, they sprang the surprise on me that I had to pay addition $30 for a roller-bed, and another $30 for my second kid. Even though on Booking.Com (through which I made the reservation), the room specs clearly stated that the room was meant to house 2 adults + 1 kid. I don't have an issue paying for the second kid (even though they are so small they sleep in one bed), but surely if the room was advertised for 2+1, then the bed arrangements should already come as such! The room had only one queen bed, then why was it advertised as a room for 2+1? We had friends with us who had another room which looked exactly identical to ours with one queen bed, and their room was cheaper because it was advertised as a room for 2. We completely disagreed with them on having to pay $30 for the roller-bed, out of principle. The receptionists gave completely incoherent answers, ranging from "it's your contract with Booking.Com, you have to resolve it with them", to "it's our policy", and "the owner is adamant that it should be so". At the end, they said that we were welcomed to leave if we did not find this arrangement suitable, to which we took them up on their offer. Sometime during the paperwork to do the refund, one of the lovely ladies remarked to her colleague within my earshot "Mothers - they are all the same". I didn't even know what to say anymore - I lost all will to fight these completely unreasonable people. Not only were they completely unprofessional and unhelpful and ungracious, now they were making personal attacks. We went down the road to El Bonita Motel, which had BIG rooms, a lawn and a pool, and NICE PEOPLE who gave us $30 discount right off the bat. Except I'm still waiting for my refund on my card. YELP - can you let us give zero stars please? read more

We stayed here on New Year's day, 2011. It was absolutely wonderful. All these dolls everywhere. Cute hallways with antique furniture everywhere. The rooms were really small which is fine. You also get a pretty good breakfast. (I am posting some pictures). read more

Hotel St. Helena - upstairs sofa - Hotels Near Me - St. Helena, California

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I wish i could complain about the cheap breakfast, ugly dolls and tiny bedrooms, but I won't have the chance to experience it because THEY CANCELLED MY RESERVATION 2 DAYS BEFORE MY ARRIVAL. This is the most unprofessional thing I have ever experienced and am outraged that I have nowhere to sleep for a wedding party in St. Helena. The utter lack of competence here is mind bending and I am not surprised to read the other reviews which echo my sentiments. You will probably read this review and say "that won't happen to me," and you're probably right. However, it might and you'll want to vomit at the thought of scrambling for another hotel. Beware and book elsewhere. read more

The service here is not only terrible, but insulting. I booked 1 night on a Saturday for 4/28/12. It was the cheapest hotel around I could find in Calistoga and St. Helena. Now it's the cheapest for a reason. I was told I had 3 days prior to the reservation to cancel or modify my reservation. My plans changed 3 days prior, and I called the hotel number listed in my confirmation email to cancel one of the rooms. No one picked up so I left a voicemail. No one got back to me, and it was at 8:00 pm so I thought fine I'll try again tomorrow. Tomorrow comes and I email them when I don't hear from them. Turns out I had the wrong number. I call at the new number and when I get a hold of someone, they told me it's too late to cancel since it is 2 days prior to the reservation. I explained that my confirmation email did not have the right number, so they should let me cancel since I left a voicemail last night. The woman refused to do so and would not let me speak to the manager. I told them there's no way I'm staying there after this fiasco, and that I'm disbuting the credit card charge if they still charge me. She said fine she doesn't care. That's the kind of service you'll get for staying here. Heed my words, find somewhere else that will treat you like they actually care for how you feel. read more

This place really doesn't ever deserve the 1 star. Needed a Napa hotel last minute and after my stay I understand why this was the only one available. Dated rooms, horrible beds, broken lights, street noise so loud I though the window was open. The list of all things negative could go on and on. To sum it up, stay away! read more

Do not book a room with these people. We needed to cancel and they were totally inflexible and downright rude. They charged us for rooms we never used. We booked a room via Travelocity and then literally moments later changed plans. We called Travelocity and they suggested calling the hotel directly. When we called the hotel, they said they understood and would process the cancelation. We got an email from Travelocity confirming the cancelation. We then got a call about an hour later and they said the room was non-refundable and that they'd be charging us. Their website and Travelocity did not make clear that the rooms were non-refundable. We insisted they not do so, that they did not have permission to charge our card. A few days later they called again and wanted to confirm we didn't want the room -- because someone else was going to book it. We again said we needed to cancel and they said they were charging our card the full amount. The woman we spoke to said, it was "just business". These people were completely unreasonable. Fair warning. I wish I'd checked Yelp before booking. read more

INTERESTING STAY-NOT SURE HOW TO FEEL Hello yelpers, my parents, my friend, and I stayed in 2 rooms at this hotel for one night. I had no expectations going in and hadn't done any internet research (I leave that up to mom) This place has a ton of potential--great great location and a quaint, antique feel. Possibly too antique. there are cases and cases of porcelain dolls that are not cute and, truthfully, are a bit frightening. I hate Chucky/Annabelle/anything of the sort so that is likely a personal problem for me, but still creepy. The furniture downstairs was pretty cute and our bed was springy. It smells like old person everywhere. We played cards and ate takeout at a little table upstairs (right next to the dolls) There is not a lot of space in the rooms, so if you are planning on doing something other than sleeping, go elsewhere. We had a window that didn't stop a lot of street traffic noise from coming in and I'm a light sleeper so I woke up a few times throughout the night (also creeped out that dolls were possibly wondering around outside the door [a Toy Story-esque kinda fear]) there was a table and (small) TV in the room as well. Now I'm a college student. I understand community baths, I just didn't think they'd be used in a hotel. I showered after another guest and didn't have any hot water (twice). The walls weren't in the best condition: paint was peeling off. My parents loved it. They thought it was cute and a good, cheap alternative to other hotels in the area. However, THEIR DOOR FELL OFF IN THE MIDDLE OF THE NIGHT! (They didn't mind which I'm just thrown off by but ok go parents for being easy-going) We had no problem checking in and getting dinner recommendations from the front desk lady. Checkout was WEIRD though. We checked out before the front door was unlocked and the lady was just off. She asked us several times if everything was okay. But in a very " she knows something we don't "kinda way. I probably wouldn't stay there again but I'm glad I stayed there once read more

DO NOT STAY HERE UNDER ANY CIRCUMSTANCES!!!! They are rude, unprofessional and unethical. It has been a nightmare trying to get a refund back from them. We tried to cancel after 10 minutes of booking with them and they were extrememly rude and unpleasant to deal with. They refused to refund us and said we'd need to speak to the manager. A manager that is NEVER available. Unfortunately I have to give them a star in order for me to post this review, but they are far from deserving. Rick Ronald 415.336.5146 read more

The hotel is Victorian with lots of period furniture. It is in a great location. We visited in February. There was no staff - the key was under the front door mat. When we arrived the room was so cold we wore our jackets until dinner, There was a phone number listed on the front door to call for ice, coffee, problems but no one answered. Another number we found on the internet was disconnected. After dinner the room was warmer and then too warm in the middle of the night. The heat is central and there is no one to change it. The cost was over $200 for a room with a king bed which seems high for the level of service and age of the hotel. read more

WARNING! DO NOT STAY HERE! TERRIBLE AWEFUL EXPERIENCE! This was the WORST hotel my girlfriend and I have ever stayed at. We paid $460 for one nights stay. What we got for that price was the tiniest hotel room either of us has ever stayed in with a shared bathroom like we were staying in a hostel instead of a hotel. $460/night for a shared bathroom in a crappy hotel is ridiculous and I am positive it said nothing about the bathrooms being shared on their listing online. They lock up after 10pm meaning there is no one from hotel management on site after that time. They gave us a single key that was supposed to open both the front door which is locked after 10PM as well as the door to our room. We came back at 2am from a wedding and the thousand year key they gave me broke off in the door like a stick of butter. It turned so easy as it broke off inside the cylinder that I was positive it was door cylinder turning and opening and not the key breaking. Since we were now locked out of both the hotel and our room, I called the phone number on the front door and spoke with a very unconcerned sounding lady who told me she would try to get someone there as if there was a chance she might not succeed and that we might have to sleep on the street. I called her several times to follow up and eventually someone did actually arrive an hour later to get us in. We stood out in the cold for an hour until 3am. I am happy they were able to ge us into the hotel, but still sincerely displeased with the circumstances considering the price and the fact that this could have been avoided if they did basic upkeep. The lady who let us in told me, "You know, these things just happen! Its not our fault." I told her that these things do not, "Just happen". They "just happen" when you do zero upkeep on your property and hand people thousand year old keys to get into thousand year old doors. How about you take some of those profits from my $460 nightly rate on an at best, $75/night room and fix your door and get some keys that were forged within the last century. She then told me that if I had any complaints about my experience, I would have to take it up with Booking.com because she was a 3rd party management company. I wanted to ask her if she was retarded or thought that I was retarded after hearing her make this statement. "Lady, you are the hotel management literally standing behind the front desk right now!" How can you be the 3rd party? Booking.com is the 3rd party here you stupid b#^$%. You are the one that is going to deal with my complaints". I though about going on to say how I was going to destroy her on Yelp if she didn't give me some sort of refund for our trouble, but I quickly realized these people do not care at all about their reputation and that it would continue fall on def ears. I decided to rip them a new one anyway even though they obviously do not care about their reputation at all. Honestly, I hope this place gets condemned. DO NOT STAY HERE! read more

Loved staying at this charming hotel in St. Helena! It had so many beautiful antiques and corner had character. Great location, perfect for walking around and experiencing St. Helena! Can't wait to stay again. read more

I am disgusted by my experience with this hotel. I had 7 rooms booked for an event last October. 2 days prior to our arrival the Santa Rose fires broke out and Napa County was under an mandatory evacuation, thus we had to cancel our trip. To this day the hotel has refused to refund us for the rooms. They also refuse to provide a receipt for the thousands of dollars charged to my credit card. This hotel is run by highly unethical people and I truly hope they either go out of business or are bought out by someone who cares about their patrons. Do not stay here. Ever.... read more

Very friendly service. I left my sweater and Ms. Everett was so kind and mailed it to my home. Everyone that works there including housekeeping were extremely helpful. read more

This is probably the worst hotel I ever ever stayed in the US. It had no elevator and no one to help with bags, it was not clean, and no coffee, tea or even water was available after they locked up at 5pm. The woman at the desk when we checked acted as though we were disturbing her visit with a guy at the bar (no they don't serve anything). And then she went on to tell us at least 4 times she was just filling in each time we ask a question about the hotel and our stay. There is no AC and we had to prop the screen less window open. It was a B&B sort of masquerading as a hotel, that had not been updated in at least 50 years. The 2 twin beds were lumping and soft and the pillows were hard as bricks. The towels were lacking and few and no one to call for anything. They lock the front door at 5pm and you get a key. No one had come in by 10am the next morning. Warning--- don't stay here for comfort or cleanliness and it was soooo overpriced!!! read more

61 reviews and 2 stars for this hotel is extremely generous. This is the worst experience I have ever had at a hotel in my 20 years of travel. The owners are extremely rude and run the hotel without any consideration towards customer service. Do not stay here unless you have no options. read more

Worst lodging experience EVER! My work has me traveling ...this was the worst, lowlife lodging experience. If I could give zero stars, I would. The front desk charged me for 2 additional nights that I did not stay. I have called them over 5x to resolve, no one has corrected that error, so now working with my credit card company to remove that charge. Front desk was so rude( actually lied about a few things).. is rarely there for any questions/issues. The place is old, so it has THIN walls....is loud. Smells moldy... Ugh! I need a day of my life back. Life is TOO short...enjoy the wine country by staying ANYWHERE else. read more

Take a look at the photos before booking. If you're looking for new and modern and luxurious... move on. But if you are looking for a charming hotel with lots of character, stay here. The staff was so sweet and welcoming. Best location. Walk to restaurants and shops. read more

Where to start! Location is amazing - but that's about the only nice thing to say about it. When others said the room was small, it is no joke. Not even enough room for a suitcase around the bed! No water, no coffee, no tea and no maid service. Oh by the way no AC, it was hot in the room at this time of year so I would beware of staying in the summer months! We were being cheap if you can call 350 a night cheap but will NEVER stay there again. read more

Do not stay here. The hotel is WAY overpriced for what you get, which for us was a box room with a shared bathroom. For the price, we expected more a botique quaint hotel. This was old, but old outdated. Nothing has been done to keep the charm in this establishment. We couldn't find any lotion or tissues,and asked and the poor lady at the front desk and she was going to give us hers out of her purse. They lock the lobby up at night and you can't get in until 8:30am when breakfast is served. Something needs to be done to give this place some love. We are not use to spending this much money on a hotel and are saddened by what we experienced. Super unhappy. read more

Note - This Review is able to be updated if issues are addressed $498 - and didn't even stay at the hotel. Cancellation fiasco I admittedly had made a mistake by clicking a link sent to me by a wine group that I'm joining for the weekend and booked 2 rooms for 2 of the group parties at Hotel St. Helena. Minutes later I was made aware by the group that the link was for the wrong hotel and I was to book at the proper hotel for where the group parties were staying. I booked at the other hotel and within 15 minutes of booking at Hotel St. Helena, I had contacted Maggie (who was sweet) and she told me that she appreciated the quick notice and she would have to speak with the manager of the hotel to confirm a cancellation and I was told the manager would call me back at 2pm PST. Their standard cancellation consists of NO reimbursement if the cancellation is made within 14 days of the reservation (which is rare but understandable to an extent). I reached out to the Hotel twice in the morning, first within 15 minutes after I admitted to my mistake and both times was told that the manager would reach out to me on the numbers provided. I then heard no response and called the hotel again after work (4pm PST) and a woman Leslie picked up. She had not been informed of the situation by co-workers and I mentioned that the Manager was to call me at 2pm like stated which did not happen either. She said the manager is gone and she would not reach out to her after hours and she would not be back in until at the earliest 3 days later. After further explaining my situation and what I was told by Maggie earlier in the day I asked if she could authorize the cancellation refund. She said no, Maggie would have to do that. I told her Maggie said she did not have the authority to do so and that the manager would call me which never happened. I go on to ask if she can pass along my information and possibly forward the email I sent to the Hotel. Leslie sternly said NO I will not pass that along at this time and will wait until Thursday to do so. She also said we don't have an email (which is clearly stated on the "contact us" portion on their OWN website). After she said she has no authority to make a decision on this I decided to subside and wait until Thursday. Minutes later I receive an email through the bookings agency that stated "Hotel St. Helena will not provide any refund but will offer two credits for the rooms to be used within 6 months time." This dumbfounded me since Leslie said she had no authority on the decision yet obviously used a non existent email to notify the booking agency of her decision made without consulting the management. At this point I don't expect to get a refund since the staff and hotel finds no value in treating prospective customers with any consideration or reasonable contact with management requested in a respectful manner. It's unfortunate that businesses are run this way and can be run this way and only makes me bitter towards the Hotel and staff and the very experience they portray on their website. The conversations with the staff, especially Leslie, were very contradicting and condescending in tone and verbiage. They don't seem to understand the power of Yelp reviews and online communities especially when I regularly visit the St. Helena and Napa area with my wife and family. If there are any other sites that are relevant to post about this Hotel please feel free to comment or if you have suggestions or comments feel free to share. Appreciate you reading this and allowing me to vent and I hope that this review is helpful for when you do make reservations in beautiful wine country. Thanks, SP read more

This hotel is absolute garbage. I wasn't expecting a fancy hotel room at all but this place shouldn't even charge $100 per night. I've stayed in shitty motels that are better than this place. They charged us upward of $400 because the Napa Valley Film Festival was in town. There were no other options so we stayed here anyway thinking it would be cute and quaint. It was not. The room and bathroom were tiny, the shower door wouldn't even open all the way because there was a table in the way (why?). The bed and pillows were the most uncomfortable I've ever experienced in a hotel room, but the absolute worst part was the glass panel above the main door. The light from the hallway was streaming into our room the entire night, I could barely sleep! Needless to say, we left the next day and lost the money for our second night's stay. The don't give refunds under any circumstances. Anyone considering this place, you were warned. read more

If I could give -I would. We made reservations and had to cancel within their restrictions. My husband called many times and Spoke with Margie. She never processed the refund. Margie just kept saying she would take care of it. I called and told Margie to reach the manger, finally got our refund. No way on earth a customer should have to make so many calls to get a refund. I wish we could have spoken to the manager but Margie never allowed it. read more

We had a fun short stop for a cup of coffee, on the patio out back. A quiet refuge in a busy little town. They have 16 rooms, some with en suite bathrooms, seems like well kept secret. Could not be more convenient. read more

I booked a room at the Hotel St. Helena using hotels.com. When I arrived at the hotel at 10 pm at night, the front door was locked and a sign on the door said call the answering service for instructions on how to get in. I called the number for 20 minutes but no one answered. I ended up staying in another hotel but the Hotel St. Helena still charged my credit card. The next day, I called the hotel and told them what happened. I was told the manager would give me a call but they never called. I called back a few days later and the manager was still out but I was assured that they would call me. It's been two weeks and still no call from the manager. What an obnoxious experience. read more

Booked this hotel through orbitz and chose pay-when-you-check-in. They charged my card immediately. I cancelled within the time allowed to get a refund (which shouldn't have been necessary since I hadn't authorized them to charge me yet). Surprise, no refund. $389 for a room I am not going to use?! read more

Absurd Unsafe, unclean, unmanaged, unmaintained and malodorous. If you ever wanted to experience a down-and-out lifestyle, I believe the Hotel St. Helena can offer you a true skid row, flop house experience. We met two other couples in the hallway during our stay that were absolutely furious with what a dump the Hotel St. Helena was and with what they had paid. The Hotel St. Helena is overpriced at any price and has been heinously misrepresented by management as cute or charming. It is unfortunate that a hotel experience can be so awful that one cannot laugh it off and that that experience can ruin a stay in such an otherwise beautiful area. read more

We made the mistake of booking here without reading the reviews. BIG MISTAKE. How this hotel and the owner can be allowed to stay open was beyond us. Non-working phone, broken lamp, shower that barely worked, sagging bed with cheap sheets, traffic noise this place has it all. For the amount of money that they charge, you'd expect at a minimum a room that may be small due to the historic nature, but updated properly. Even a coat of paint would help this place. Do yourself a favor, avoid this hotel if at all possible. While it is centrally located you will leave feeling that you got fleeced. We certainly did. read more

This hotel was fine, nothing spectacular and not really worth the price, in my opinion The location is amazing and the only good reason to choose this place, right on Main Street and thus walking distance to a million great places Lobby was also cool, super quaint and with a wine and coffee bar inside The room was where I had to drop some stars, just personal preference because it's more cozy and quaint than modern and spacious. Our room was fine and clean and everything, just small and older, and that was really my fault for not researching ahead of time and just booking on hotels.com The other problem for me was that all rooms are on the second floor and there was no elevator. Also generally fine, just meant I couldn't do as much wine drinking for fear of stumbling on stairs back to room read more

This hotel is cute and would be ok for a quick overnight stay when you're not planning to be in the room more than to sleep. Great location in the heart of downtown, walking distance to great shops and restaurants. The fact that there is not a two-night minimum is great. However, the rooms are tiny and the traffic noise in our room overlooking Main Street was almost unbearable. Thankfully we had earplugs or we would not have been able to sleep at all. No iron, coffee, microwave, etc. in room... TV was 19 inches at most, no remote, and no reception! The "continental breakfast" was the bare minimum, and unfortunately the cream was spoiled and the inside orange juice pitcher looked like it had not been washed in a long time. I won't be going back unless I'm desperate for a place to stay for only one night. read more