Ordered items at beginning of july and never received them. Asked for refund which they said they would process but still haven't received it. read more

Hotel Restaurant Supply - Restaurant Supplies Near Me - Deerfield Beach, Florida

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Wished i would have read all of these reviews before purchasing from this company. Everything about it seemed a little seedy from the beginning. I received part of my order and the rest never came. They keep telling me it will be shipped and I will get a tracking number which I never get. The customer service is not available until after 12 which is not ideal. The hold times are long. Remember is a price is too good to be true, it probably is read more

Don't buy from them! Horrible, slow, unethical customer service! They did not notify me when my item had finally shipped, and then they sent me a notification it had shipped AFTER it had already arrived almost 24 hour prior and had sat out in freezing rain and snow for 24 hours! They refused to replace it! read more

WOuld have given them a zero if that was possible. Will be reporting them to BBB as well. We placed an order with them 2 months ago and the payment was made by credit card and till date the status on the website is showing processing and absolutely no response to our repeated emails. read more

Not only did HRS send me the wrong item once, but they did the exact same thing the second time. I ordered ROUND cast iron lids but they sent OVAL lids! TWICE!!! They won't answer you by phone, email, or even their customer service bot, when you have an issue, and I'm sure you will have an issue, let alone make it right. I have been trying since November of 2023. This company, in my opinion, deserves ZERO STARS! Please save yourself from the heartache and anger/upset roller coaster I was on by just avoiding them completely! In my opinion, They Suck! Disgraceful Dishonest Scammers. read more

Probably the worst company I have ever done business with. Ordered a barstool seat, realized I had ordered the wrong one within 12 hours, requested to have it cancelled and it shipped the next day. I rejected the package as directed by customer service and had to call them a week after they received it back to initiate the refund. I received 50% in return because this company that admittedly drop ships from other companies took a 20% restock fee (for something they didnt have to restock) and a 10% cancellation fee for all the butthurt my cancellation caused. And then of course out the shipping. Too many companies out there willing to cater more to the consumer than to themselves, I will happily shop with the others from here on out. Eat a d!ck HRS read more

Purchased an item online and never received a tracking number. After 4 email requests, followed up by a a phone call each time still nothing. Purchase started 10/7/23; called again today and the same person for all previous calls hung up on me. They will not take my call. I looked at 100 South Military Trail #4218, Deerfield Beach, FL, their listed address, there is no retail shop. read more

Worst company ever! I ordered something in June....still nothing! The best part is that they have never once responded to and email. They also don't answer phones. They are crooks, I will be disputing this since they don't care. DONT WASTE YOUR TIME ON THIS COMPANY! read more

Did not have part of an order. Did not tell me that they weren't going to have my item until I chatted with them, a week later. Was told it would be taken care of. Called a week later. Said they were canceling the order and refunding the portion that was not in stock. Called a week later. Was told that she had no idea about the previous call. She called the vendor while I was on the phone, who said the item would be in stock next week, and that my refund would take a few business days, and that I should re-order. Called a week later, was told there "system changes" and that I should see my refund in a few days. I finally got a refund after I threatened a paypal dispute, and it was short by $30. I guess they charged me for the trouble of getting a refund after a month of holding my money with NO INTENT TO ship an OUT OF STOCK item. I gave up on these people and ordered from another drop-shipper, who reliably estimated an in-stock date and shipped it promptly with tracking info. I will never do business with these people because of their shenanigan's and, in my opinion, cheating ways. Very poor businesspeople. read more

Shipped my order incomplete, I reached out to them and they said item would be shipped when received. Order placed March, back order item suppose to come in May. Now its August and I still have not received. Do yourself a favor and buy from Webstaurantstore. read more

I did end up getting a refund which I greatly appreciated. Just stop taking people's money for items that won't ship for months.... People wouldn't get mad if there was a clear timeline of what to expect and better communication. Thanks for the refund and for answering my messages. read more

I ordered a Tray Rack. When it arrived it was broken. It's been two months and countless attempts to resolve this issue. They rarely answer the phone, all goes to voicemail and emails go unanswered. On the rare occasion that I did get to talk to someone they act as though they are trying to help but nothing ever happens. It's like some wierd Kafka novel. Buyer beware! read more

I ordered Lodge 14 Oz cast iron mini-servers (pretty standard item) about two weeks back and have called them thrice to get a status. They can not provide an answer other than to say that the company they work with is not answering the phone. They promise to check and get back and never do. Just be mindful, have really low expectations from these guys when ordering. The customer service is non-existent and the internal controls and processes are bad. The definition of low overheads seems to be zero service. I have not been able to talk to anyone to cancel the order so may simply dispute the charges with the credit card. There are better wholesale providers. Don't create a $100 headache trying to save $1 with these guys. read more

This place is 100% SCAM, FRAUD, MISLEADING, with a BATE and SWITCH SCHEME!! Like other reviewers, I ordered a product on July 3rd. I was contacted about a week later by email from ASHLEY that said the product was discontinued. A substitute product was offered at a similar price so I accepted. Days go by and no updates from HRS. I emailed ASHLEY, the useless rep, and she said I'll get back to you with an update. Never happened so I emailed again. ASHLEY responded with a back order date. Waited until August 5th and hopped on a live chat. JESSE supposedly researched from a supplier and said the product is on another 30+ day backorder. I was offered a cancellation and accepted. Now I'm on a wait period for the refund. Reading some of the reviews on here, looks like I was just part of a fraudulent scheme. This company should never be in existence. I wish I would have read reviews before ordering anything from this company. Customers, please do not order from HRS because they will take your money, send you no product, make you feel good with promises, and leave you feeling like your were just scammed. * BUYERS BEWARE OF HOTEL RESTAURANT SUPPLY * read more

I work for a worldwide nonprofit. We ordered equipment in March 2020, and as of September 2020, I have received 1 update on my order. I have had to reach out to them and to have them not return the emails. I understand about COVID causing product delays and shipping is a major issue. It was lack of communication that made it worse. I had to get aggressive to get the order refunded after 7 months and get my bank involved in getting our money back. Dont do it!! buy your supplies somewhere that values you as a Customer, especially in these times we are living in. read more

I'm trying to give no stars at all, worst $hitbag company of all times. Ordered 2 weeks ago & was told would ship in 3 business days but still hasn't shipped & can't tell me when it will. $hitbag customer service also, no help at all just lazy a$$. DO YOURSELF A HUGE FAVOR & AVOID THIS COMPANY AT ALL COSTS. Thats what I get for going with the cheapest company, they suck $hit, cheap a$$ no good bs. Oh & AFTER you submit your order with payment a disclaimer pop's telling you that they will only make 1 attempt to deliver & a person has to be present to sign or the order will be returned or additional fee's will apply for additional delivery attempts. I moved the order to KaTom for only $16 more on a $378 order. Other good companies are Knife Merchant, Katom, Wasserstrom, Hubert, & Culinary Depot. Do yourself a favor & try one of them instead, Hotel Restaurant Supply will screw you. read more

This company is a total scam. Do not make any purchase from it! I purchased a bunch of items on its website in June 2019 (unfortunately), and one of the items arrived with a damaged part (a broken sink leg). I immediately took photos and reported the damage to this company (on the same day). A few days later I was informed by this company that it had to wait for its shipping company to confirm the damage before it can process any refund (?) That in the end went nowhere. Two months later, I still couldn't get any refund. The company tried every effort making excuses to dodge the responsibility of handling this product properly. - First, it continued to ask me to wait and claim that it didn't receive feedback from its shipping company therefore couldn't process the claim after more than 30 days of my report. - Second, after more than 1 month, it got back and said it couldn't process the refund because the shipping company said the claim was filed 5 days after the item was delivered. The company further said because a former employee (that was fired by them) didn't process the request, the claim was never filed. (sounds like an excuse. your internal affair should have nothing to do with customers, shouldn't it?) - Third, the company asked me to ship back the item. However, when I asked the company to provide pre-paid shipping label and packaging, it suddenly refused to process it, and told me that because the item was not wrapped on the date it arrived, the damage was not their responsibility and I should have refused to receive it. The truth was, the item was packed and hidden among all other items when it arrived, and there's no way one could unpack everything and examine any damage before the delivery man leaves the site. I did have written emails and photos of the damaged part taken on the day the shipment arrived, but the company has done nothing for its customer and tried to do everything they can to steal my money. I spent so much time trying to reach the customer service and get their response, but they're very very hard to reach! It makes me sick having to spend a single more moment dealing with this issue, but I need to report it to the public so other shoppers are aware of this scam! Customers, avoid this company! read more

Please don't buy anything from this. There is not such company, they are scammers. I paid them four thousand doll for an item that just found out with the factory cost 11 thousand. The item never arrived and you can't talk with a real person to claim. There is not a Hotel Restaurant Supply company, they are thief. read more

Do not order anything from this company. I spent several hundred dollars in JUNE and never received my order. I've called & emailed numerous times. When you call- an automated message comes on and tells you their phone system is down and to use their "live chat" feature on their website instead. It isn't a "live chat". It's an email. So you email, and no one responds. EVER. What a scam. I should've looked at reviews first. Luckily, my bank will take care of it no problem. read more

Had a problem with a sales associate. She got aggravated at me because I did not know the part number? Then she became rude to me... Take your money some where else... Your money deserves better treatment. read more

Do NOT order from this company. I placed my order about 5 weeks ago. They haven't shipped it yet and won't even tell me when it will ship . Yet, they REFUSE to cancel my order. UNREAL. HORRIBLE CUSTOMER SERVICE read more

I rarely provide reviews - not good or bad. I expect the company will provide the service I expect. I am making an exception for this company. I am just a residential customer, whose big box store stopped selling bulk popcorn kernels. I am a grandpa (Pepaw) with 11 grandchildren - we make a lot of popcorn at my house (I have a commercial popper) and when we go visit, I always pop up a batch and take it to them. I ordered from HRS for the first time - the cost and shipping for 50# delivered to my home in Virginia were quite reasonable. My order arrived in about 4 days and I just popped my first six batches with good fluffy full size popcorn and with almost no unpopped kernels. Jim D read more

Placed an order with them 2 weeks ago spoke to 5 different people since then and including the owner and was lied to... Could not get a conformation number for over 10 days ... I found out why, they never placed my order from the manufacturer so there was no conformation number to give me .. And after all this they lied once more and said it was out of stock.. When I brought this to the owners attention he arrogantly told me that one of the people who mishandled things deals with clients in the in the hundreds of thousands dollars.. like that's suppose to be a valid reason I was lied to and my order was never even placed. This company has zero customer service from the owner on down ! read more

I placed an order for my nonprofit on June 8 and didn't receive an estimated shipping arrival date. I emailed the company and got no response. The item arrived after my event so I sent it back (June 22) and have yet to receive a refund despite about eight phone calls and two emails. Usually I'm told the one (yes, one) person who handles returns is on the phone. At least three times I've offered to hold for her and was put on hold for several minutes before being told she's just not available. It would be nice to be refunded, as this money is intended to help children. I've been extremely patient and friendly during this entire process, but I've become quite frustrated - it's been over 90 days! If I am ever refunded, I will indicate that here in my review. After posting this review, I received an email on Sept 23 saying my refund was being processed and it showed up on my debit card Sept 24. read more

This is not the first time I used this Company but it is my first time to Review it. I purchased Spice Grinder Pro. About four years ago and I thinks I paid about the same amount I just paid ($155.00) with free shipping. The first one lasted about 3.5 years. It's not bad for the amount of spice grinding we do every day at my Restaurant ( Derae Restaurant) in Memphis, TN. I recommend any one who needs to grind lots of spices. read more

I bought a cheese melter from HRS. When I received it I connected it and noticed that it was not hot enough. I contacted the company and explained the problem, they told me to contact the warranty department that after several phone calls and emails I was able to contact. In the meantime, since a week had passed, I took a similar thing from a friend of mine who was not using it. Today I received an email saying that I could not return the cheese melter because I had used it. I called back and explained the situation to a manager who refused to give me her name because I wanted to write a review. She also disconnected the call in the middle of our discussion. The customers need to know how this company treats people. For me it's completely unprofessional. Greetings Tiziano read more

I was on a deadline for product and expressed this. My expectations were exceeded with this company, I will order again Vero Beach , FL read more

I'm disappointed. Placed order 8/2/18 was told it would ship in 2-3 days Called today 8/10 and they are shipping it today. Never notified about the delay. 5 day ship to NY. Poor customer service. If you need something in a timely manner I would order it else where. Not dependable. read more

Do not use this company, it's garbage! I ordered luggage carts over 4 weeks ago and they failed to inform me that they are backordered. The customer service agent simply replies with I'm sorry which will not solve any problem. Avoid this at any cost! read more

Vert happy with the product and with the quick customer service response. Thank you!

Zero stars. This company is totally dishonest! They have kept my money and not provided the product! I ordered three chairs in June. In late July when I hadn't received the chairs and couldn't get return phone calls from the company, I put a dispute on my credit card. A couple of days later they called and said they were ready to ship so I removed the dispute. Four days later they said the dispute was still showing up and they could not ship. I asked for a refund. That was August 3. They said they issued it that day, despite the fact that it's never been refunded (today is eight weeks) and I never received the chairs. I wish I had read all the negative reviews prior to ordering. This is THEFT! read more

Very responsive with all the questions that I had and was able to get very detailed specifics from the manufacturer! The quote process was very smooth and easy. Would recommend! read more

Took me forever to get tracking information since the information that was original sent was incorrect. I finally got it on the day it arrived, after it had arrived. This was shipped to one of our plants and one of our employees was going to be there when it arrived to inspect it. Well no tracking, so no employee was there to inspect the damaged package and item. I then went to return it because the table was unusable. Because I agreed on before purchasing that once the package was delivered, I would have to return through the carrier. I was then told the carrier was UPS. After spending hours with UPS trying to figure out how to return because the tracking number was still incorrect, I called Hotel Restaurant Supply. Turns out they gave me the wrong tracking AGAIN. This whole experience has been entirely too time consuming and could have been avoided if they would have sent me the correct tracking to begin with so we could have been on site to refuse the package. Their lack of help with the return is enough to ensure I never order from here again. read more

Received a sink with a dent on it, was told they do not do exchanges that I would have to order another sink and someone will send me the return information. When I received the return information there is a RESTOCKING FEE for the sink they sent me with a dent on it!!!! Not only that they said they were going to "start" a claim with FEDEX, but FEDEX will not give them much information. I also have to pay for shipping the sink back. We decided not to return the sink, we have TWO sinks but only using one!! By the time we pay for shipping and restocking plus the hassle of calling FEDEX (we have a disabled VET son who requires 24 hour care, we do not have time to waste) we decided it wasn't worth it. BEWARE THERE'S SOME KIND OF SCAM GOING ON HERE!! read more

I ordered Weston meat grinder from them (they had the best price) - I should have read the reviews first! They took my money promptly, and I did not have any updated about my order. Two weeks later I checked the order status on their website and it said "pending... the item is no longer available". I called them to ask for a refund, but the person instead told me that she would check with the manufacturer and get back to me (that never happened). Their online chat "is currently unavailable" (after I posted a request for a refund). I had to open PayPal claim to get my money back. A few bucks "saved" are not worth the trouble (and ultimately, you don't get the product anyway...). read more

customer service is very bad my 2nd call holding for 35 mins i places order 10 days ago that was supposed to ship in few days wend i called 4 days ago they said it would be shipped next day 5 days later still not shipped should have bought it somewhere else just they were 10 bucks cheeper read more

I was able tew find a bar back cooler that not only fit me purse, but me Tavern. Very pleased with their services n products

HRS has the worst customer service/responsiveness that I have ever encountered, in any business, over several decades. I placed a small order, got an email confirmation of the order, and then nothing. I left an email, and also called the company at least 10 times to inquire about the status of the order. I never once got a connection with anyone in the company, only stock messages about how my call was important, etc. If you deal with this outfit, good luck to you, but I will never give them any further business. read more

Sent Wrong Items, HRS made a gauntlet to get them returned. HRS sent the wrong items. I emailed all pertinent information to two different customer support emails and got no response. I called and after two different holds on the phone and then transfers, I got a person who told me to fill out a RMA form on their site. So, instead of doing customer service, she did nothing to help, nor fixed my situation, nor took the information I already provided and did something with it. I got sent further down the gauntlet of return, to the RMA sites, when I simply said that if they sent me the right items in the first place and she took the information I already provided right now, we wouldn't be at this point. Now, I'm on to the RMA form, which doesn't load right, keeps making refill out the form, because of the robot captcha "An error occurred while processing the form. The form required some values that you did not seem to provide. Confirm you are not a robot." This is really simple business; send the right items and return and exchange the items when HRS messes up. It is not the customer's responsibility to fix the business mess ups and if the business didn't mess up, it'd be a whole lot cheaper for the business. read more

I am a small business owner and was looking for a nice chair my new home office. I'd never heard of this company before so was dubious about ordering from them but took a chance. The chair took more than 2 months to arrive and when I opened the box, the 'white' chair that I thought I had bought was a very clear deep cream. I was so upset since I had waited so long for it. I went back and forth with someone by email and explained that the chair was not correctly advertised. They agreed to refund me but asked me to donate the chair (I'm assuming so that they could write it off) and send them the donation receipt. Um... sorry but its not my job to spend my time/gas on searching for a charity on your behalf and driving somewhere to drop it off so told them that I'm fine for it to be donated but that they needed to take care of those arrangements themselves. Finally, another 2 months later, a non-profit came to pick up the chair. A month later, I inquired as to where my refund was - needing to speak with someone different and they told me I would receive it in 3-7 days. That was in May! Since then I have emailed them three times with no reply. I also called the customer service number waiting on hold and finally when getting to caller #2, an auto voicemail kicked in and said they couldn't take any more calls. I left a voicemail and no one has called me back. This has been so angering and has wasted SO much of my time, where is my refund?? read more