****buyer beware warning: extremely dangerous & violent warning****…read morebefore you ever consider staying at this nh hotel in pisa, italy, please be forewarned: i was viciously and violently attacked @ 6:45am on saturday, january 10, 2026, by the front desk nite manager because i entered the restaurant area to eat breakfast. after i entered the restaurant, he quickly came after me from the front counter and stated i must pay for the breakfast before getting the food. i responded, "thats fine, but i'd like to see the food first." after my response, he literally exploded and said that is not possible and quickly went in front of me to block my path, even extending both arms to create a barricade.
then as i was turning around to leave, he violently grabbed both of my shoulders with both hands and viciously pushed me to the front doors and gave me one final hard push once at the threshold.
i have stayed at another nh hotel property before and had a positive experience so i was expecting the same level of service. however, prior to writing this 1-star review, i read many of the other 1-star reviews and other unhappy patrons raised serious customer service issues. however, none were as serious as my horrifying and terrifying attack!
if i had read about how the general manager, francesco barbera, is dismissive to all the other 1-star guest reviews, i definitely would not have attempted to book a room here.
needless to stay mr. barbera, i will never ever stay at another nh hotel propert amywhere in the world, because your hotel is an extremely dangerous and toxic environment and you evidently hired this "thug" who clearly demonstrated he has very serious anger management issues and a very dangerous short fused temper that he is incapable of controlling. after you hopefully conduct a comprehensive internal affairs investigation, i am confident you will terminate his employment immediately before he violently and viciously attacks another guest for no valid reason[s] of any kind!!!
signed:
mr. alcaraz
1/10/26
ps: to whom it may concern:
thank you kindly for taking the time to read and learn about this unimaginable nightmare incident!!!
moreover, mr. barbera, i am confident that you will agree, this hotel should be re-rated as a 1-star hote!l!.
fyi, the tall women with long blond hair that many of your other dissatisfied patrons have mentioned in their 1-star review, refused to let me enter the front doors when i attempted to re-enter the building approximately 30 minutes later to request the name and e-mail address of the ceo of this nh hotels chain to report this incident. instead she hid like a coward!!!
shameful, disgusting, reprehensible and disasterous business practices, mr. barbera!!!