Loved this hotel. We got an upgraded double adjoining room with two bathrooms as well, and it was…read moresuch a nice treat. I loved the dark and moody wallpaper and decor. The bed was super comfortable. We had a great view of the water as well. Service also was top notch as was the complimentary breakfast. Definitely the best hotel in Naples!

This hotel's view!!! Omg! Pleas go up to the rooftop bar and see the beauty of Italy! Absolutely…read morestunning! The customer service was superb and the room was also very nice!

This used to be one of the grand hotels in Italy ... when all the wealthy people's tours of Europe…read morewould pass through Naples, this was one of the places that they stayed. It has since become more of a rough around the edges faulty towers-style hotel than a luxury hotel ... but the location is fantastic for drivers. While the Spanish Quarter is grittier and cooler ... good luck driving through the narrow, packed streets with Vespas whizzing by. If you have a car, do yourself a favor and stay here. You won't be without traffic stress here ... to get in, there is a section where 3 lanes merge into one and then bend around a corner. There are Africans selling packages of tissues or squeegy guys trying to clean your windshield who will not take no for an answer and can be annoying and scary. But, once you get in front of the hotel ... there is no valet, or person to assist with bags. You pull up in front of the hotel and drag your bags up the steps ... only then will someone run over and take your bag. They do not have a garage but there is a person in the lobby who takes your keys to their nearby garage. They give you an estimate of how much your car will cost per day to park. (Ours was $30.) Of course, upon picking up the car they insisted on $40. Welcome to Naples where tourists are marks to be fleeced repeatedly and taken advantage of. My advice is to get in writing how much the car will cost to park. Also, be prepared for the garage attendant to demand a top on top of the fee. It is still worth it not to have to drive in the actual city, though. The front desk staff were abrupt and to the point. Not very friendly, or warm. However, they were efficient. We asked for a room upgrade because it was a special occasion but they said that they don't do that. We were given the keys to our room and escorted up by a bellman with our bags, even though we said we could manage our single suitcase by ourselves. More tips. The room was small and spartan and old fashioned looking ... if you were filming a movie set in the 1950's or 1960's, you wouldn't have to do much set dressing. We had the standard room ... which meant the window faced an inner tunnel with no view and very little natural light. I imagine those with balcony rooms, or rooms which face the water, would be less dreary. The bathroom was nicer than we expected and, though not luxurious by any means, the shower pressure and hot water was good. The bathroom was all marble, so any sounds made could easily be heard in the room, even with a closed door. The bath products were terrible and cheap. There was plenty of storage space in the closets ... more than most hotel rooms of this size and a well-organized shelving system. The bed was not incredibly comfortable because it was two twin beds pushed together. We could feel the crack while we slept. Also, only two flat pillows were given and the towels were old and rough. The maroon wallpaper and lack of natural light added to the dreariness of the room ... but I will say that, although the room was small, it was laid out decently. The location is great! There are less scary people in this area ... and a lot of the nearby restaurants and shops are upscale. We felt like if we had a family with kids, this would be an ideal and safe location. You can easily walk to the downtown areas ... it is a 20 - 30 minute walk, but on a weekend, we felt safe-ish and in the morning, I walked to the Spanish Quarter for photography with no issues. There is a beautiful roof deck, which was unfortunately closed for a wedding while we were there. This is the only feature of the hotel which felt like a luxury ... amazing views of Vesuvius and the water. I am not sure what this is used for when not being used for weddings ... but we would certainly have a few drinks there, if it was a bar. Overall, the grand has faded from this hotel ... but it is still a solid option for an overnight stay in Naples, or if you want to be close to the waterfront/cruise docks.

Nice hotel inside but outside around the hotel is a bit abandoned with dried plants and broken…read morecontainers. It does look too elegant for my taste.

Its location makes this a must place to use. Maybe a little "tired' but has got to be used, it is…read morevery clean and the staff are most helpful. It is so close to everything that stepping out in the morning means you have all transport and locations at your fingertips. We are using this place again in the Spring.

Lovely Hotel with en-suite bedrooms with large french doors and shutters opening on to balconies…read moreoverlooking one of the streets in 'Old Naples' which is part of the World Heritage Site which covers this entire area of Naples. Less than ten minutes walk to the National Museum which has the finest artefacts from both Pompeii and Herculaneum. If you want an all you can eat buffet-style breakfast then go B&B. Their Pizzas and other meals such as the steak are nice, and there are plenty of other places to eat nearby too. Given the room prices, the views, the rooftop bar/cafe I wouldn't stay anywhere else in Naples. Not suitable though if you are self-driving as there isn't anywhere to park your hire car. However, a word of advice. Having driven in Italy I will never do it again as they are completely mad!

During our time in Naples, we had the opportunity to stay at Romeo Hotel. They were undergoing some…read morerenovations, so the swimming pool was closed. However, we were given complimentary access to the spa for two hours, for which we made an advanced reservation. Upon entering the spa, we were greeted and given a quick tour of the facilities. They had various water baths maintained at different temperatures, sauna and steam rooms, and a Turkish bath--we tried it all. They also had a relaxation lounge with complimentary water and tea. Since we were celebrating our honeymoon, we were upgraded to a room with a beautiful view of the water. We were very impressed with how clean the room was. On the occasion of our anniversary, the hotel also provided complimentary champagne. Everything about the room was perfect. We highly appreciated that the hotel staff went the extra mile to make us feel special. We also really liked the location of this hotel as it was close to all the happening areas. The next day, we had a complimentary breakfast at the hotel. They had a wide range of food options with a buffet service coupled with à la carte breakfast dishes. They offered different types of cheese, breads, and more. I got the avocado toast, and my husband got an omelette. The food was delicious and fresh, and we also tried a couple of Italian snacks, which were delightful. All in all, we had a great time. If you are looking for a nice hotel in Naples, I highly recommend checking out Romeo Hotel.

Romeo Naples is a beautiful, modern hotel right by the port. It is upscale with modern art and…read moreexcellent service. While the port is a bit grimy, this is Naples.

I arrived here with a rental car and was relieved that they had their own parking garage. I walked…read moreup to the entrance and there is a staircase there. The bell staff will take your bags up the steps. I was issued a room on the seventh floor and was disappointed when I walked in the the A/C was off. You have to insert your key card in a slot to turn on the lights an A/C. This hotel location is walkable to many sights. The Galleria Umberto (Indoor shopping mall) and Piazza Plebiscito are within walking distance and there are many shops and eateries along the way. Hopefully you like warmed up pizza slices or cannoli's. The hotel has breakfast on their top floor with a great view to the gulf of Naples, Castel Nuovo and Mount Vesuvius. The breakfast buffet is OK and is only 20 euros. It has a waffle maker and a pancake machine. The hotel also has a bar in the front lobby and a restaurant, Obreak, that serves lunch and dinner. The front desk staff were helpful in answering questions and providing directions. The bell staff and car park attendants were also helpful. I was happy with the A/C after it was able to run for a while. Good location, good experience. Four stars!

Booked this hotel utilizing my Marriott Bonvoy points of 59,000 points. Due to issues with my…read moreflight I was a no-show. I expected the hotel to just take away the 59,000 points I used to book this stay. Instead the hotel went ahead refunded the points and charged be almost $400 cash value for the room and refused to take the Marriott Bonvoy points. A scam. If you are a Marriott member and hold a Marriott credit card I would beware booking with this hotel. After attempting to resolve this matter with the hotel (Sabrina) via email she continued to refuse to take the points. They stated this is their policy to take cash value. Not your typical Marriott hotel. Awful customer service.

By far away, one of the best hotel stays I have ever had. From the moment you walk in the door, you…read morefeel extremely welcomed by the staff. The hotel has been newly renovated. The rooms are very quiet, but yet very spacious and have a modern upgrades to them. The hotel itself feels very luxurious. Going up to the terrace for breakfast or in the evening. The views of the city are absolutely incredible. I was fortunate to have a balcony and a view of the city. During breakfast, the owner was making the rounds taking to the guests that were visiting, which was something unique. But just the overall customer centric experience that the hotel provided was absolutely impeccable. The Grand Hotel Parker's is one the oldest hotels in Naples. An is apart of the Small Luxury Hotels of the World. I was able to redeem 4 nights worth of Hyatt points. I cannot say enough about how incredible stay was!

Beautiful hotel with impeccable service…read more Arrived early and was directed to terrace where we enjoyed the gorgeous view with some drinks and snacks. Room is comfortable, concierge service is always helpful and the location is a nice break from the bustle of Naples.

We toured Italy over 2 weeks and stayed in 5 different hotels - this was the last one and my…read morefavorite. Lots of history here and throughout the neighborhood. We arrived early and we knew our room would not be ready; we had already planned to explore the area while waiting for our room. They were attentive with holding our luggage and Roberta gave us a map and explained in great detail many options to explore in the area. Close to shops, restaurants, museums, and much to explore. Napoli is very characteristic. Narrow roads, historic buildings, many scooters coming out of nowhere... It was a great adventure for us. Hotel is well maintained throughout. Rooms were great. Breakfast in a beautiful courtyard. Room service was fast and efficient. Bar was attentive with a very nice lounge. Ambiance inside the hotel was pleasant throughout. I would love to visit again.

I had the pleasure of staying here in the summer and it's beautiful! As you can tell from the name,…read morePalazzo Caracciolo is a converted palace and has a stately and lovely inner courtyard. You can almost see horse-drawn carriages pulling up. The hotel has preserved the royal feel of the architecture while giving the inside a completely modern style. There is free internet on a computer on the main floor in a study across the corridor from the lobby, and the main courtyard is next to an indoor modern lounge with a bar for when it's just too hot to sit outside. The rooms are nice, and I really enjoyed just lounging around all the pretty areas near the courtyard, or looking out my window before bed at the courtyard view. The morning breakfast was good and served in the beautiful inner courtyard. As always in Italy, coffee is delicious and the baked goods were a sinful way to wake up. The reception staff was very helpful and polite and so so nice anytime I asked them for anything. They gave me a good map and advice for the best way to get to the best pizza in town:) Location wise, it's about a 12-15 minute walk from the Termini, and with very heavy baggage and tiny, bustling streets full of people and traffic, it can be a little taxing to walk up there in the blistering heat. You could take a taxi if you wanted, but if you have time and a map of the tiny streets, it's not far at all. It's also an easy 10 min walk to some of Napoli's famous pizzerias, including the one from Eat, Pray, Love, called Da Michele. Beware, it is a crazy walk through tiny streets filled with people intent on walking very slowly while they talk very loudly, and scooters coming out of nowhere from round the corner, or buckets being lowered from high windows to people ambling by. Haha but that's Napoli and if you brave it you, you will get to eat delicious pizza (or go wherever it is you're going). While I stayed, they did host a wedding in the courtyard, and because of the wedding there were some disgruntled guests who couldn't get a drink at the bar because there was no barman for for than half an hour. An enterprising American tourist went and got her own just as the barman got back haha and told him not to bother himself in a very efficient way as old ladies do.

Nice, small, boutique hotel in a very central location of Napoli, just off the south west corner of…read morePiazza Municipio (~10-15 minute walk from the port). The hotel itself takes up the top floors of a building, with the jacuzzi on the very top floor. There is a metro station on the next block from the hotel which is very convenient. The staff was friendly and helpful. The hotel's decor is simple, chic and modern. The room was rather small as was the bathroom, but the jacuzzi shower unit was amazing (our room did not have a tub, we booked a deluxe double room). The toiletries were great but I wished they offered hair conditioner also. The room has a safe and WiFi, as well as a coffee maker and complimentary coffee. They provide robes and slippers. The curtains, when closed, kept the room pretty dark. In the evening, a complimentary dessert was left in the room for our enjoyment, a very nice touch indeed. The bed was comfortable enough, however because we had two beds put together to create one large bed (not our choice) there was an unevenness in the middle of the bed which was annoying. The breakfast, usually served on the rooftop unless it's raining, was rather basic but adequate providing fried and scrambled eggs, cold cuts and cheese, some cereals, bread, yogurt, pastries, fruits, as well as espresso drinks prepared to order. The highlight of the hotel was definitely the rooftop lounging area and jacuzzi. We made it a point to take advantage of this amenity every evening we stayed at this hotel and it was a great way to unwind and relax.

Small. Boutique. Central Naples. This is it…read more The rooms are modern, opulent, & shabby chic. But it works! The sink fixtures in the bath are stunning. Toiletries from Malin + Goetz! There's dessert left for you (in your room) every night. And the 24 hour concierge? Everyone was professional & knowledgeable. But the icing on the cake? The rooftop. Breakfast is served every morning on the roof. A full blown spread of everything & anything you could want. There's eggs & bacon, quiches, smoked salmon & cheeses, tarts, & pastries GALORE. 2 fresh juices, watermelon & cucumber. I LOVED the watermelon. Something about hot summer nights in Naples made me extra thirsty in the mornings. And of course, great coffee & cappuccinos. All this, with A VIEW. A view akin to a Grace Kelly movie. In color. Hot tub too. But being late August, that was not a priority. A romantic, private feeling, winner. It's not so easy to find...but that's what being a hidden gem is all about. 5 stars