I cannot recommend this hotel more highly. It's the best experience I've ever had at an all…read moreinclusive hotel. At the end of my stay, I did not want to leave. Sometimes all inclusive hotels can feel gimmicky, like being on a cruise ship or something. This was not that at all. This was a high end experience from start to finish. The hotel service and facilities are impeccable. I was blown away by the care they take to tend to each guest. I was only there for a few days and people took the effort to learn my name and my personal preferences. To start, the room was incredible. I stayed in a suite and it had a juccuzi right inside the room and an ocean view with a hammock. The room also came with a mini bar which was restocked daily (although you could also call and request anything at any time). Every day they had a different schedule of activities for guests with quality entertainment (not tacky acts). They had all all white party with a circus one day which was fun, a foam party, bull riding and more. The food deserves its own review. It exceed my expectations by a lot. They had several food options to choose from, including an Asian restaurant, a Mediterranean restaurant, a mexican restaurant a cafe and a global buffet. The restaurants were all open extended hours until 10 or 10:30 so there were always food options available. The global buffet did different themed dinners every night. Of the restaurants, I liked all but I'd say the Mediterranean was the most high quality. The preparation and taste was on par with any top NYC restaurant. The octopus dish was especially memorable. Second favorite was probably the Mexican restaurant. They have a chef from Oaxaca who makes a great mole. At each restaurant, the managers always made an effort to stop by my table to make sure I had what I needed. The employees genuinely care about serving you and they do it gladly. Sometimes you go to places where the employees are disgruntled or have a bad attitude. Not the case here at all. Everyone seemed generally happy and in a good mood. It felt like most of the people here were celebrating something, whether a bachelorette party or birthday, but it didn't feel overall raucous or anything. They had a silent disco one night and I think that also helped with any potential late night noise issues. I was really impressed with how well curated the schedule of activities was. Additionally, the hotel was very clean. When I first got in, people were mopping. They're constantly changing pool towels that are left out. Everything was spotless. The sheets were crisp and white. My room was changed to my liking. No complaints. One of the better places I've stayed. I would definitely come back in a heart beat. I loved it here!

Met amazing ppl!! Very clean!! There's a stench idk from where maybe all the seaweed?…read morePros: very hot water, plumbing on point!!! Housekeeping 100 The staff is very helpful!!! I wish I could think of everyone's name Oscar, Michelle!! The only thing I didn't care for us that the buffet only open for dinner Saturdays only the manager did get us into the hibachi that night!! The music at the poolside was trash maybe a request hour?? Idk- if you're looking for a party vibe skip this all inclusive adult Hyatt everything was dead by 4 everyday I did get to see several we'd done day I seen 4 so beautiful!!! No night activities except one evening they had a silent DJ during the day they had a few activities I did participate in bingo and some crafts!!! Tbh I shouldn't even be complaining I'm blessed I can go all over the world vacationing I'm in good health good job car and house going to these places seeing the workers everyday and night wearing different hats throughout the day smiling never complaining just makes me even more grateful but yeah Zilara was beautiful boring I'll never go back!!!

As a disclaimer, I would like to start by saying that I did book the Viento Suite. I don't know if…read morethat is the reason we received the level of hospitality and service that we did, but I'm hoping that guests staying in standard rooms received the same spectacular experience! Due to having a suite, we had butlers Romero and Isaías, and they were both AMAZING. They were extremely attentive, and whatever we needed was never an issue. If we asked for something, it was done quickly and without hesitation. You honestly couldn't ask for better service. We also had access to the Aqua Club, which was open from 7 AM-10 PM and offered premium liquor along with light snacks for breakfast, lunch, and dinner. The waiters there--Daniel, Guillermo, and Eduardo--were great! They were even willing to make us our favorite shots that they had never heard of (blowjobs... Google it ), but they made them anyway! The lounge itself is super relaxing, with spectacular ocean views from the 5th floor. Now, onto the part we ALL care about the most: THE FOOD! There are several restaurants on the property to choose from, but our absolute favorite was Hidden Garden, which is Asian-inspired and run by Chef Mario. Everything we ordered was spectacular! Chef Mario even came out to our table, greeted us personally, and provided us with a menu curated by him--which I'm assuming was because it was my birthday... lol. They also have one paid restaurant called Carnivore, which is a steakhouse. Now, I am a self-proclaimed steakhouse snob, so I have to keep it real: for the price, it was mid. But for a resort steakhouse, it was good. The rest of the food throughout the resort was WAAYYYY better than expected--even the poolside grill and the food you can order directly to your cabana. Everything was well-seasoned and cooked to perfection. The ribs they made at the poolside grill every day were FANTASTIC! The head of culinary at the resort, Mr. Germain, is definitely doing what needs to be done because the food was consistently impressive throughout the property. Now, the second-most important thing for most people: NIGHTLIFE. Personally, I came to relax, and the overall vibe of the resort definitely gives relaxation. However, they do have a nightclub called Egos, which stays open until 1 AM. I went once, but it wasn't really my music or my vibe. If you're looking for more of a nightlife scene, I would suggest heading into the city. BUTTTT... if you love a good pool party, make sure you hit the Moët Pool Party because BABYYYYYY... it was LIT! Overall, the resort exceeded my expectations. The service, food, atmosphere, and attention to detail made for an amazing experience, and I would absolutely consider coming back!

We recently stayed at this hotel for a week. Like most properties in Cancun, it is modern and…read morepacked with great amenities. However, what truly struck us both this time was the incredibly warm treatment we received. A hotel is only as great as its staff, and the team here is what makes it special. We booked a club-level oceanfront room, which included butler service. Our butler, Arturo, absolutely came through for us. He handled our restaurant and cabana reservations ahead of time and was instrumental in securing a late check-out on our final day. The dining at this all-inclusive is superb. For breakfast, Siete offers a decent buffet, and our waiter, Helvert, was incredibly kind and always took the time to chat with us. For dinner, DB was our top choice for elegant continental dining, complete with a live pianist. The manager, Susana, provided excellent service, the food was delicious, and the chef even came out to greet us. We also loved Hidden Gardens, a relaxed Asian-fusion spot with tasty food, impeccable service, and another welcome visit from the chef. During the sweltering day, the pool is the main draw. Lalo was always helpful in securing our requested cabana. They cost an extra $115 each time, but they are completely worth it to escape the intense sun. Our pool waitress, Marysol, befriended us and knew exactly what non-alcoholic drinks to bring us. My wife is a big coffee drinker, so we frequently stopped by the included Starbucks, where David the barista gave excellent service and loved chatting with me about World Cup soccer. Also, a big shoutout goes out to Lady and Daisy at the spa. They gave my wife and I heavenly massages. However, the absolute heart of the entire hotel is Marco, the extraordinary juicer at Siete! His positivity, jokes, and contagious smile drew a long line of people waiting for his blended drinks every morning. Thank you to everyone for making our trip so memorable!

We love JW Marriott! the staff always makes us feel like it's our home away from home. This is why…read morewe've been back year after year at least every 9 months. We look forward to seeing our friends, especially Lulu Gutierreeea! She is the absolute best, she is warm, welcoming so professional she al makes is feel right at home.

If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

We stayed here years and years ago and loved our trip to Mexico and this location, its absolutely…read moregorgeous. Initially our room was terrible, but they made it right and moved us, which ended up being a great experience overall. Their service is excellent, food options are good, lots of activities to do locally or tours, and overall a good all invlusive resorts. They pick you up from the airport too. Can't wait to return

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

Truly Felt Like Family -- An Unforgettable Stay at Hyatt Ziva Cancun…read more Where do I even begin? we traveled here for my birthday and from the very first moment we arrived at Hyatt Ziva Cancun, we were welcomed with such genuine warmth and kindness. The staff immediately made us feel at home, and that feeling continued throughout our entire stay. The resort itself is absolutely beautiful--spotless, incredibly clean, and very well maintained. The service was exceptional. A huge compliment to the management team for combining the high standards you expect from a Hyatt resort with the warmth, friendliness, and genuine hospitality of Mexico. That combination made our experience truly special. And the food! We tried every restaurant during our stay, and honestly, the food was fantastic everywhere. If I had to choose a favorite, it would be the French restaurant, but we enjoyed every place we tried. The rooms were beautiful, extremely clean, and had amazing views. I was especially impressed that our room was serviced twice a day. There were also plenty of activities throughout the resort, and we had so much fun participating in them. But what really made this trip unforgettable were the people. A very special thank you to Leila Guirin, Diana, Virgilio Castillo, Odalys, Angelica, Alejandro, Roman, Diego, Jazer, Natasha, and especially the amazing Edgar, who seems to wear many hats! Edgar was not only a fantastic entertainer but became someone we truly considered a friend. These are just some of the names I remember. Unfortunately, I lost the list I had written because there were so many other wonderful people I wanted to recognize. But I can sincerely say that every single person we encountered was friendly, respectful, helpful, and genuinely kind. Now I understand why Hyatt Ziva Cancun refers to its guests as "family." It isn't just something they say in their messages or emails--they actually make you feel that way. We weren't treated simply as hotel guests; we were treated like welcomed friends and loved ones. That genuine Mexican hospitality, friendship, and warmth is something I will remember long after the vacation itself. Thank you to the entire Hyatt Ziva Cancun family for giving us one of the best resort experiences we have ever had. You made our stay phenomenal and truly unforgettable. We arrived as guests, but we left feeling like family. I cannot recommend Hyatt Ziva Cancun enough, and I sincerely hope we have the opportunity to return!

Marie, Frank and America = the ultimate trio butlers to have during your stay…read moreWe ran into Marie more often and absolutely just loved her warmth and hospitality Everything here is everything you need. From beautiful sunrise to sunset, it's a must come. Mercado Buffet - (as pictured) the woman who was there everyday when I was there, was the bomb! Made tacos so promptly and they were so yummy. Definitely I looked forward to every morning! Habanero - Rafael M., we saw him on our last day. But never have I ever seen anyone so hard in such hot weather and be grateful to meet, greet, serve so many people and still put a smile on his face. If we went the beginning of our trip, I don't doubt we would have been there every single day because of him! The Spa - CESAR! Sofia and Sara are the people you need to cross paths. Cesar is the one who got us in. Never did he rush us, he wanted us to enjoy our time at the pool and he circled back with kindness. And that's the only reason why we committed to the spa! Sofia and Sara were our people at the Spa, and boy did they put in work! I felt so relaxed and decompressed at the end of our trip because of them!!! Tradewinds - Araceli, the one who made our last day special. I told her it was our last day, and she brought the whole staff to sing and had us wear a big sombrero! It was so heartwarming and it made my heart sink, and did not make me want to leave!! The French restaurant is also a must! Loved the potato leek soup and the lamb rack. The Italian restaurant had amazing cheese mushroom pizza! I've been to Hyatt Los Cabo's, and the one thing Cancun didn't have was to go boxes due to regulations. The dolphins are such a cute thing to wake up to and was such a nice thing to do for family and people! We stayed at the Turquoise building. Loved the bath outside the room! It was my birthday, and my boyfriend and the staff really made it beyond special. From roses to balloons, to cards, to the simplest reminder of all them knowing it was my birthday and wishing me the best. You will hear a lot of, welcome family or hi family. And by the end of the trip, you will really feel that they really did become your family. 100/100 recommend this place!!!

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

It's the old Ritz Carlton but the service measured up. The staff is willing to assist in any way…read more The hotel feels like "old Money" instead of a hipster place. Some renovations would help a bit. The grounds were beautiful and the pools were clean. We went to the buffet for breakfast and the selection was plentiful. We had a seaside room with an amazing view. The minibar was up to par. I loved That the dental kit had a nice sized toothpaste instead of the one squeeze mini. Direct beach access and cabanas were a plus. It's away from the parties but that's what we preferred. Ubers are available To take you to the party area. There's Many restaurants in the area to choose from

I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already…read morearrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back.

So this is not the Hyatt Regency Cartagena, but it is much easier to get to from Chicago on short…read morenotice and is now becoming a go to spot for us. Another guest and Yelp reviewer correctly stated: "They treat every guest like royally." Yep!!!!

Stayed at the resort for ten days. May 11th 2026 through the 21st. It is a bit of an older decor…read morebut it is very clean and there are workers always cleaning. The staff was very friendly and tried to help with our request. The room was a junior suite with an ocean view. It was comfortable and our room attendant did a great job. The king bed was two beds pushed together, but with some magic by the wife we made it more like one and were very comfortable. You can get a single king bed in some of the rooms. We were there with friends and didn't want be separated so we stayed with that configuration. I would try and get a room on the west wing. It actually looks to the east and you don't get the extreme heat in the late afternoon that the east wing does. We ate at all of the restaurants and our favs were the Black and White Steak house and Krystal. The Italian restaurant off of the lobby was good for a quick slice of pizza at lunch time. The buffet is like it is on a cruise ship and was good for most of our breakfast seatings. After a few days gets a little old. The staff was super friendly and hard workers. There is a 24 hour refreshment spot, but the food is only so so. Just for a quick sandwich or fruit. They do have a beer tap and a few selections of liquor available there for self service as well. The pool and beach area had plenty of chairs and umbrellas. If you don't see any available just ask and they will make it happen if possible. My complaint about the pool would be they close at 7:00. One small pool stay open until 8:00. Way too early for an adult only. I suggest if you want to do excursions to go straight across the street to one of the stands. If you know what you want to do they are a much better deal, but be certain you know where you want to go. make sure and get transportation included in your excursion. Also in that area there is the Bamboo Spa. You can get a massage for less than half at the resort spa. They did a very good job and were very professional. Not a "happy endings" type of place. Tell them you will do the massage if they throw in the fish foot treatment. Sounds weird but it was pretty nice. This is all inclusive for food and drink. The drinks are pretty light and when you ask for something other than the house liquor I'm pretty sure it didn't happen all the time. The best is to ask for the drink with a shot on the side, or better yet go to the bar yourself and watch them make the drink. It was definitely better and i was assured to get the name brand. Over all I would recommend this RIU.

I called before booking and I was told that Any Rui Palace can go to the other hotels and use the…read moreamenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.

We just returned from an 8-day, 7-night stay in an Excellence Club Ocean View Swim-Up suite, and I…read morecan confidently say we will never book another room type again. The Excellence Club experience is absolutely worth it and made our vacation feel even more special. What keeps us coming back to Excellence Riviera Cancun isn't just the beautiful resort, comfortable rooms, or incredible food, it's the people. The staff genuinely treats you like family and makes you feel cared for from the moment you arrive until the moment you leave. We made it to every restaurant during our stay, and the dining exceeded our expectations. Magna's tomahawk steak was phenomenal, but Basmati completely stole our hearts. It was hands down our favorite restaurant, and the food was a 15/10. We were talking about going back before we had even finished our meal. The service is what truly sets this resort apart. Amable went above and beyond every single day. She quickly learned who we were, remembered what we liked, and always took the time to chat with us and make us feel special. By the end of the trip, she felt like family. Saying goodbye was incredibly emotional. She gave me the biggest hug before we left and told us she couldn't wait to see us again in January. She truly made our vacation unforgettable. Joel was another standout. We bonded over our love of reading, but what impressed us most was the care he put into making each day special. Every morning, our daybed was perfectly prepared before we even arrived, with towels laid out and everything ready for us to relax. He remembered that we were celebrating our anniversary, and he and Raul surprised us with the sweetest towel art in our room to celebrate. After noticing how much I loved fresh coconuts, Joel started bringing one to me every afternoon without me even asking. It's those thoughtful little touches that turn a great vacation into an unforgettable one. Excellence Riviera Cancun continues to set the standard for what an all-inclusive resort should be. Between the exceptional staff, delicious food, beautiful accommodations, and the added benefits of Excellence Club, it's become our favorite place to vacation. The biggest compliment we can give is that we were already planning our next trip before this one ended. We'll be back in January, and I'm sure many more times after that. Thank you to everyone at ERC for another unforgettable stay. We already can't wait to come home.

This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

I rarely leave negative reviews, but I feel like I need to warn others. I'm giving Grand Oasis…read moreCancún two stars, and those stars are solely because of Lorenzo and Carina. They were kind, attentive, and genuinely made our stay more enjoyable. Without them, this would have been a one-star review. The resort lures you in with the promise of an all-inclusive vacation, but the reality was incredibly disappointing. The food was some of the most unappetizing I've ever seen at a resort. Very little looked fresh or appetizing, and dining quickly became something we dreaded rather than enjoyed. The property itself is very dated. The rooms, common areas, and grounds all show significant wear, and many areas felt dirty or in need of repair. We even had cockroaches in our room. Air conditioning was either weak or nonexistent in many parts of the resort, making it uncomfortable to escape the heat. One thing they don't make clear when booking is that there are different resort access levels based on your wristband color. We had blue bracelets, while guests with black bracelets had access to noticeably nicer amenities and areas. It leaves standard guests feeling like second-class visitors. Cleanliness was another major issue. Guests frequently left trash around the property, and we were disturbed to learn on our last day that reusable cups were being rinsed in a brown sanitizing solution before being handed back out. If you stay here, bring your own insulated cup. My husband and I both came home sick with bad colds, and while I can't say what caused it, seeing the cup sanitation process certainly didn't inspire confidence. Another disappointment was the atmosphere. All of the pool bars closed by 6:00 p.m., and by around 11:00 p.m. the resort felt completely dead. Aside from the spring break crowd, there wasn't much energy or entertainment. Overall, this resort feels like it's surviving on its spring break reputation rather than investing in the guest experience. Between the poor food, outdated facilities, cleanliness concerns, uncomfortable rooms, and confusing tiered access system, I would never recommend Grand Oasis Cancún. Save your money and book elsewhere

Grand Oasis Cancun was the worst all-inclusive resort experience we've ever had…read more We booked this resort for our sons' senior graduation trip based on advertising that promoted it as a fun, energetic party resort. The reality was the exact opposite. Check-in took over an hour because staff claimed they couldn't find our Expedia reservation. Another person in our group had already paid for services through the resort's website but was repeatedly asked for additional payment. Our group spent an extra $1,000 on upgrades hoping to improve the experience. It didn't. The rooms were small, outdated, dirty, and not worth the extra cost. The food was terrible. We expected mixed quality based on reviews, but much of it was barely edible. Making dinner reservations felt intentionally difficult, and once we finally secured them, we were forced to sign agreements acknowledging additional fees if we were late. The biggest disappointment was the complete lack of atmosphere. There was very little music, almost no nightlife, and most activities shut down before 11 PM. We ended up leaving the resort almost every night so the boys could find entertainment elsewhere. What frustrates me most is how misleading the marketing is compared to the actual experience. After more than 15 years of booking travel through Expedia, I'm genuinely disappointed that Expedia continues to partner with and promote a resort that feels built around false advertising, upselling, and disappointing guests. We trusted the Expedia brand, and this resort fell far short of the experience it promised. Save your money and book somewhere else.