We booked a STANDARD room which was offered at a higher price than their DOUBLE room. When we checked in were told standard meant whatever they had available. We were given a DOUBLE room which is not what we paid for. We were tired and decided to stay. Unfortunately, the beds were rock hard and there were no power outlets in the room. One of the windows would not close so it got a little cold at night. The noise also kept us up until about 2am. If you are looking for a little relaxing, then this is probably not the place. The location is okay. Not far from the square, but still a walk. The entrance and the patio of the hotel is beautiful, but not worth being uncomfortable. The bathrooms are below standard. Maybe that's why they don't include pictures of them. We booked through SnapTravel, so the manager said there was nothing they could do. We called SnapTravel, and they said there was nothing they could do. We were forced to find another place to stay. We asked for a refund for the nights that we didn't stay, but we were not refunded. This is by far the worst hotel experience we have had in Mexico, and we travel there a few times a year. Don't waste your time. There are many other beautiful boutique hotels in Oaxaca. read more