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    Hotel Napoleon Memphis

    3.6 (100 reviews)
    PriceyHotels
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    Patched hole. They didn't bother painting over or covering. The whole wall was beat up
    Mia W.

    I come to Memphis for work probably 3 times a quarter and love trying the hotels downtown. This one has potential, it's actually nice aside from my room was subpar to say the least. I got in late and my bf I were exhausted from traveling & going to the game so I just sucked it up for 2 days, but the room smelled like smoke. The floor says non smoking but the room definitely had a smoke odor too it. Then walls looked beat up. Like someone had been fighting and they just didn't care to fix it completely. Cleaning was subpar but half down. Probably won't be back to this one.

    We started out shaky checking in. Assigned room 424, the air conditioning did not work. To front desk's Sandeep's credit, no joy. No maintenance personnel available at 09:30 pm either. So, after fumbling for an hour of this, how about a different room? Apparently as luck would have it, the hotel's sold out. Ah... Sandeep speaks with Monte the manager who's at home. Miraculously, a room becomes available?! Yay! Better yet with working room a/c in Memphis' spring heat coming in bloom. Now I'm happy. For all this trouble though I did ask for a price adjustment on the room stay. He did offer and I accepted $75.00 off of a one night stay of about $250.00. A Lavazza coffee and an $8 breakfast bagel sandwich was comp. Now we're talking here. But you must ask! No ticket NO washy as someone had said. I'll give them another shot if back to downtown Memphis.

    Water stain on ceiling
    Deneine P.

    I travel a lot for business, and in all places I've visited over the years, I have never stayed at a hotel as dirty or smelly the Napoleon. I'm going to post pictures, but even with the pictures and my review - describing my experience just won't do it justice. You have to experience it for yourself - at first glance it seems like any other boutique hotel. The lobby is cute. The decor trendy. And I have to admit that the bed linens were nice. But that's it. When I walked into the room I discovered a dirty bathroom that smelled of urine, and the room smelled of mildew. There were boogers smeared on the wall above my bed. Nasty stains and graffiti on the furnishings, and something white splashed on the curtains. I found hair and toenails on the floor next to the bed. So you may be asking - why did you stay? Well gentle reader, there was a big conference in town and most of the hotels in the area were at capacity. My discoveries transpired close to bedtime and I was only there for one night. Otherwise, I would've hightailed it out of there and gone elsewhere. The next morning I was greeted by drain flies and mildew in the shower. And the glass shower doors had a filmy layer of soap and dirt. I tell this tale and leave this review because it's important that others are aware. The hotel will most likely respond with some excuses about how it's hard to find good people to clean and that the pandemic created staff shortages. I call bullshit. I've been all over this country - and have stayed in hotels everywhere. This is neglect pure and simple. The dust behind the toilet is laziness, not a lack of staffing. Train the people you have. Create a standard of cleanliness for the rooms. And for god's sake - don't call yourself a 3 or 4-star hotel because you hang a robe and slippers in your old and funky wardrobe.. The Napoleon is clearly a 2-star with a bar. The place is a smelly old pig with lipstick on.

    Andrew F.

    Not accommodating without Rocky there. Check to see if he's going to be around for the dates you are there! Also, coffee machine in lobby is broken. Had to plug in the tv myself. Phone was busy on all lines for concierge, front desk, etc. all night. Sticky hand marks of fluids on wall and headboard. Sticky desk.. Clearly not wiping surfaces during COVID. Half of the staff I saw were either not wearing masks or not correctly wearing masks, even though they have the city ordinance posted throughout the hotel. If you are 2nd floor or below, get ready to enjoy loud motorcycles and cars in your room all night. When I asked to speak to a manager this morning, I was asked "why?" After beginning to explain a few of the issues, I was quickly brushed off. Since I was unable to speak to a manager, I decided to post it here. Beware! Update: 5 days later, have not heard from a manager. Pretty sure I never will.

    Glen H.

    The good... Location, nice new rooms, good location, free water, coffee, nice folks. The bad, our room wouldn't deadbolt and when staff told us it was fixed...It wasn't. Air conditioning unit made annoying loud clicking sounds and when staff tried to fix it ..They didn't. Kept waking us up all night both nights. Ordered breakfast with one worker and a few customers...Waitress disappeared for 20 minutes...Couldn't even find her to tell her we were giving up. A near miss.

    Sink area of the bathroom.
    Stacy S.

    The hotel was modern and clean. The cool fruit infused water was welcomed each time we returned to the hotel. Memphis is hot during the summer! The staff was super friendly and full of Southern hospitality. The hotel even went as far as sending text to see what they could do to improve our stay. The hotel is in a historic building downtown. If you're here during the Spring/Summer there is a minor league baseball team plays steps from the hotel. Beale Street and other points of interest are within walking distance of the hotel. If I'm ever in Memphis again, most definitely stay here again.

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    2 years ago

    Great service easy check in and check out. Night security in the lobby. Clean room. Walking distance to Beale Street.

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    3 years ago

    No snacks at all and you can hear every word the room next to us said. Cute hotel tho.

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    Page 1 of 3

    Ask the Community - Hotel Napoleon Memphis

    Review Highlights - Hotel Napoleon Memphis

    The room was just lovely, someone named "Rocky" left a handwritten note and we even had a nice view of downtown.

    Mentioned in 21 reviews

    Read more highlights

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    Stayed at Central Station for a marriage conference, and overall it was a great experience from…read morestart to finish. The hotel itself offers large, clean, and spacious rooms, which made the stay comfortable and relaxing. Everything felt well-maintained, and the rates were excellent for the quality provided. Now let's talk about the food--because it definitely deserves recognition. The salmon bites were absolutely delicious, and the cheesecake was just as impressive. The catering throughout the event was well-executed and flavorful, which added a nice touch to the overall experience. The event space was also well done. The setup was clean, organized, and created a great atmosphere for the conference. The vibe throughout the weekend was positive and engaging, and the DJ really brought it all together with a great mix of music across multiple genres. Spacious, clean rooms Excellent pricing for the stay Delicious catered food (salmon bites + cheesecake standout) Well-organized event space Great music and overall vibe This was a well-rounded experience, and I would definitely stay here again--whether for an event or just a getaway

    Favorite Hilton property in Memphis when in town for work. The hotel lobby and bar are perfect for…read morelounging, always a good time and serve some of my favorite drinks in the area. The serve a great breakfast starting fairly early as well. For the evenings there's always a live DJ in the evenings to keep the vibes right. The rooms have always been clean and offer some great views of the city or river on the higher floors. If you want more space I recommend going for 2 queen bed room as the King rooms while lovely can be tight. It is a little further from Beale street than most downtown hotels which is a plus for me. The South main area has many cute shops and dining options still in walking distance to enjoy plus a grocery store around the corner if needed.

    Canopy by Hilton Memphis Downtown Beale Street - Guest room

    Canopy by Hilton Memphis Downtown Beale Street

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    This spot is the full package--hotel, live music, and restaurant--all done right. The hotel rooms…read moreare truly 5-star: spacious, beautifully designed, and comfortable enough to make you want to stay longer. Customer service was excellent from start to finish--attentive, professional, and welcoming without being overbearing. The live music added an amazing vibe, elevating the entire experience and making the space feel alive and upscale at the same time. The drinks were fire , well-crafted and balanced, clearly made by bartenders who know what they're doing. Food-wise, don't skip the salmon bites--absolutely delicious, perfectly cooked, and packed with flavor. They're one of those dishes you keep thinking about after you leave. Whether you're staying the night, coming for music, or just dining and drinking, Greyhound sets a high standard across the board. Definitely a place worth returning to.

    Definitely not on par with other Canopy properties. Looks nice on the outside and the rooms are…read morewell appointed but extremely small. I booked a king bed room. I have the ability to choose my own room based on what I booked. I chose the corner room because typically they are larger, but come to find out that this particular room is much smaller than the standard kings elsewhere in the property, and the photos do not apply to the room type that I booked. I'm a Hilton diamond member, and anticipated an upgrade, which was not available, even though the hotel was not sold out. The restaurant and bar have an 18% auto gratuity that was not disclosed until I received my check. Have they not added the gratuity to it, I would've tipped my standard 20%. Probably the biggest issue I had was the lack of hot water. When I contacted the front desk, the agent informed me that I would need to run the shower for an average of 15 to 20 minutes for the hot water to start, which is ridiculous that they do not have a larger enough boiler to accommodate the entire hotel property. I asked to speak to the manager on duty and she told me that they were not available and that if I have further concerns, I need to take it up with the hotel general manager in the morning. No compensation was offered, and she said there's no point in moving rooms because the hot water situation will be the same regardless of the room chosen. While this property was in policy within my corporate travel guidelines, I will not be staying here again.

    Residence Inn by Marriott Memphis Downtown

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    Had a lovely stay here while in town. Ms. Ima at the front desk was lovely and very helpful. My…read moreroom was spacious and comfortable, I slept great. I had breakfast only one morning and it was decent (yogurt/ oatmeal station with plenty toppings, omelettes, sausage, breakfast sandwiches, cereal, etc). Walking distance to Beale street area and other historical places to see while in town.

    We had a really wonderful stay at this hotel…read more I love residence inns because i usually have a good experience. This place was no exception. The location is great. Beale St, Rendezvous, The Peabody, the riverfront are all within walking distance. Some of the places within a block or two. Location really couldn't be better. We elected to take advantage of the valet service which i found to be very reasonably priced. The person who checked us in was awesome. She was very friendly and helpful, she offered some really good suggestions for things to do/see. The room was the biggest room I have ever had in a hotel in my life and I've stayed in a lot of hotels. I can assure you that I did not select the highest room class when I booked this either. The thing was literally a LOFT with the bed and bathroom above the kitchen/living room area. There were large windows that provided a view of the city and even the river! The shower was great as well. There was plenty of space for using your own soaps. The water pressure was also better than expected. The shower was easy to use and figure out the towels were big and soft. Everything was spotless. I wouldn't hesitate to stay here again.

    Hotel Napoleon Memphis - hotels - Updated May 2026

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