We had a wonderful stay, but it was more because of the people we traveled with and not so much…read morethis place. The good- being so close the water, breakfast served daily, beds and pillows were pretty comfortable, AC and fans kept the rooms cool, private and away from crowds. The downside - it does NOT look like what is advertizied. The cushions on all the seats and lounge chairs are old and stained and were soaking wet so could barely use them, the pool was dirty and had to request it to be cleaned, the trash was overflowing when we arrived, the ice maker was not working, the in room massage was expensive for what we got, there is no safe passage to the beach, the outdoor furniture is not well maintained, no umbrellas, furniture old and outdated. I would not return unless they did a massive update.

Beautiful location, beautifully decorated. Professional courteous staff. Clean nicely groomed…read moregrounds. A wonderful unforgettable experience. Thank you!

The rooms are nice with good space, a comfortable bed, and a nice bathroom. The location is a plus…read more-- steps from the beach with a restaurant nearby. The majority of the staff is very nice. However, the hotel was understaffed and empty during our stay. For two to three days, my guest and I had to share a single dirty bath towel. We requested room cleaning and additional towels, a few times. There were other non ideal situations and when we raised concerns, they were often minimized. The pool bar was also not very well maintained or staffed. Overall, it was ok for a last-minute booking, but for the price, I think you could get more value at nearby properties.

Review If this…read morehotel has a "no service dogs" policy, it absolutely needs to be clearly stated on the website and any event-related pages. Turning someone away at the last minute because of a service animal was unacceptable and incredibly disappointing. Accessibility is another major issue, there are stairs everywhere, and no bathrooms on the upper event space. If you have mobility challenges, this venue may not be suitable. Regarding the Croqueta Coquetta Show: we purchased VIP tickets but were moved to the very back due to the service dog situation. The seating offered zero visibility. Unless the performers came all the way to the back, which only a few did, we saw nothing. A refund would be appropriate under these circumstances. The only highlight of the evening was the food from Passiflora, absolutely delicious and the sole reason we stayed.

If I could give this "hotel" zero starts I would. We were 4 adults and 3 small children traveling…read morearound Puerto Rico for 2 weeks. We wanted to see the whole island, so we were booking hotels either same day or the day before depending on what city we happened to be in. Around the 4th of July we were near Ponce, so we decided to stay at Solace by the Sea. I looked at their website and read their reviews which were decent, so I booked two rooms for check in same day. When we arrived, the place looked a bit worse for wear, but knowing Hurricane Maria effected the island so heavily it did not concern me too much. During the check in process they told us that if we needed to keep anything refrigerated we could leave it with them and they pointed to a mini refrigerator behind the front desk. At that point it did not click that if I wanted a cold bottle of water in the middle of the night I would have had to leave a bottle at the front desk already and then walk 300 feet from the back of the hotel thru an open unlit walkway to get it. I was also taken aback when they handed me actual keys for our rooms not key cards. I thought it was a security concern since anyone could have made copies of these keys in the past and easily gone into our room while we were out for the day. As we walked towards our room we passed chair swings and patio furniture that were completely shredded, but still out for guest use. You could see all the yellow filling spilling out of it. We continued to our rooms feeling more hesitant. We had 1 room on the 1st floor and one on the 2nd floor. Normally it would not be a problem to walk up the stairs to the 2nd floor, when you have a bad knee and 3 young children it's a hassle to haul 3 large suitcases up the stairs. When I arrived to my 2nd floor room it smelled like a heap of damp clothes that has been sitting around for days. The bathtub looked as if someone had taken a chisel to it. The tv had a total of 13 channels with only 2 that could be watched, the rest either had no sound, a loud humming sound or were scrambled. I went to check the room the rest of our party was staying in on the 1st floor and it was just as bad. We immediately went to the front desk and they offered us a different room which was identical. The front desk told us they had no other rooms available. At this point I requested our reservations be cancelled because we would not be staying, and they told us that we would still be charged for the stay since we would have need to cancel the reservation 48 hours to check in. I explained that the reservation was made the same day through their website and that I we had just checked in and they still said they could do nothing about it. I asked to speak to a manager and when she came out she told us the same thing. She even stated that because we signed the paperwork at check in we could do nothing about it. I explained to the manger everything with the rooms, the shredded patio furniture, the safety concern and all she did was offer us the "executive suite". To humor her we went to check out the suite and it smelled the same way, the tv still did not work and there were two golf ball size holes in the walls. Again, I said we would not be staying, and she was still adamant that the reservation would not be canceled and that we would be charged for it because that was there policy. We left and ended up staying at the IHG 2 mins away.

I rarely write reviews. But this is needed. I booked this place on a whim last minute. And I really…read morehate to knock a business, but if the people running it don't care about their guests, why should I feel bad for having a horrible experience . First off , DO NOT GO BY PHOTOS of this place when booking. It looks nothing like the pictures at all. Especially Expedia. But looks are the least of the problems. Waited hours for check in, ok , fine. I'll go grab a drink or something to eat. PLACE DOESNT SERVE DRINKS OR FOOD ON WEEKDAYS! seriously?? Ok...fine. Finally get to room, shower is definitely needed after this day.... NO RUNNING WATER!!! Finally fixed after couple hours. I'll just lay down and watch tv.. TV DOESNT WORK. Horrible experience and staff was not friendly at all. I would never recommend this place at all. If you know your business is horrible, do something about it. Seems like they have no care in the world

Great location in front of plaza las delicias. There's a few places to eat around, nothing like old…read moreSan Juan and definitely more dirty streets with most stores closing early or empty... but I enjoyed ponce's unique charm. There's no good beaches around, the best part to me was la Guancha where the locals go to eat and drink by the water. The hotel was nice inside, with a tiny pool. Kind of hard to figure out how to get to your room or find the elevator, and no one even offered to help with my luggage. They have a garage but you pay about $10 a night to park. The room was nicer than I expected. Gorgeous view of the city and mountains from my balcony, huge plus. Pretty clean. Bed was decent, not very comfortable like many hotel beds. Not very big and the bathroom was awkward to move around in with a small sink area. I was supposed to stay 2 nights and ended up having to leave a night sooner. The staff was helpful and let me leave early with only a late checkout free ($35) instead of the entire charge for the whole night. The best part was to me that breakfast was included at the very cute little coffee cafe. It was delicious. Overall it's probably the best place to stay in ponce, which is not exactly a hip or modern place so you can't expect to be wowed. But it was cool to experience puerto Rico's second largest city.

Very cute, in "El Centro" of Ponce, so close to everything! perfect location to walk around and…read moreexplore... The coffee store inside, Melo or something like that, was very good and hit the spot. Cons; very old, I had holes in the blanket, very loud at night since it is close to a couple of bars/clubs, and you have to valet park, it is really hard to find parking around. Also it was booked since there were many weddings ongoing so we got a handicap room, so the layout of the room/bathroom was uncomfortable. I would stay here again given the price and location...

This little hotel was fantastic! Aguadilla is not San Juan so do not expect that-- but it was…read morefantastic. Super clean, food is fabulous and priced right. Pool area very clean and the bathrooms were super clean as well. The rooms were spacious, modern with a large bathroom. Cannot rave enough about the staff-simply beautiful. The only suggestion is that the it would have been great if the bar could have stayed open on Friday and Saturday until at least 10pm. I WILL be returning soon-thank you Faro staff for hospitality and friendliness! PS: loved that we it is pet-friendly!

Beautiful pool! By the pool were fun games! They had a giant connect 4! I also loved the Christmas…read moredecor! PR makes a big deal about Christmas! Christmas is my favorite holiday! Bed was comfortable! Only complaint is ac was leaking. I believe it's b/c the ac was left on high.The ac was booming! Almost too cold for me.

Dorado Beach, a Ritz-Carlton Reserve feels like stepping into a real-life nature sanctuary with…read moreluxury layered on top. My one-week stay here has been genuinely magical. The first night I heard what I assumed was a curated "rainforest soundtrack" through speakers. It's not. Those are actual local frogs, and that small detail somehow sets the tone for the whole experience: it feels real, private, and almost unreal at the same time. The room is massive and thoughtfully designed. The outdoor shower is a standout, and the big tub makes it feel like you have your own spa built in. I didn't have a private pool since I'm on the second floor, but the view is so beautiful I stopped caring pretty quickly. What impressed me most was how effortless everything felt. Having an Embajador team plus a driver/golf cart makes the resort feel easy to navigate, and they're quick to respond when you need anything. The pool is stunning and spacious, and the overall vibe is quiet, calm, and never chaotic. The only thing I wouldn't hype is room service. It was underwhelming for the price, especially the lobster. If you're deciding where to eat, go to Positivo near the concierge instead, it was noticeably better. Even when the weather turned intense, it didn't take away from the stay. If anything, it made the resort feel even more cozy and cinematic. Add in the humidity controls in the room (so underrated), and it's one of those places you leave already planning how to come back.

This is hands down the most luxurious most accommodating, beautiful resort there is. The Ritz…read moreabsolutely paid into detail, atmosphere, service, cleanliness, activities, family friendly, quiet, ect! I could go on about how you NEED to vacation here. The views and spa are stunning, the restaurants are PHENOMENAL. The service and staff know you by name, they pay attention, this is truly what it's like to be waited on hand and foot. This is a MUST in Puerto Rico.

My bf is a regular annual guest at Villa Tropical and made a reservation here for a week for us…read morebefore Christmas this year. Although he'd reserved a studio, when we arrived, we found we had been upgraded to a one-bedroom unit, as the studio's door was being repaired. Late check in was very easy. The property's deck is large and has a gorgeous view of the beach directly below. You really cannot beat the location of Villa Tropical on Shacks. We enjoyed drinking our coffee on the deck whilst watching the sun rise in the mornings before grabbing our gear and walking down the short flight of steps to the sand. The gift shop within the office is a major time saver, too, when you need a drink or snack but don't want to drive. The Econo supermarket is only about an 8-minute drive away, though, when you do want to do a grocery run. It was awesome having a fully stocked kitchen and being able to cook and eat in most meals. We loved grilling on the deck at sunset! The Ola Lola restaurant is a cute spot a short walk away for food or drinks when one would rather skip cooking, too, and in each room, there is a very thorough guide compiled by the management with information on where to find all kinds of things in the area, from film development to entertainment. It was extremely convenient to be able to do laundry on the premises also. The staff are super helpful and maintain VT very well. Our unit (1B) was clean and comfortable, and by the end of our stay, we had fallen into a nice, homey routine. I was sad to leave and understand why Shacks is a place so many return to every year. The beach is clean, the big waves break far from the shore, there are interesting reefs for snorkeling, many days have adequate wind for kitesurfing, and there is a friendly surfer community among those who stay in the area both longer term and seasonally.

This is the best vacation spot ever! Super great accommodations and very helpful and friendly…read morestaff. The views are incredible and the resort is in a great location to get to jobos beach.

Only come here if you plan to eat your meals out , and the town is far away . The food is not…read moregood, they choices are v slim , they serve leftovers and are out of things on an already v limited menu. . Even when there are only 3 entrees at dinner. they are out of one , this happened two nights in a row . Nothing is offered from 11- 6 . One day not even a juice , 3 day old chia pudding that had been there as long as I . The restaurant service is bad at best , I got shouted at for requesting multiple times to sit at an empty table , the waitress said was too far for her, even though it was back to back w a table she was serving . She had no intention of letting me sit where I Preferred . it was bizarre . this location is amazing , the rooms are clean the yoga and massage is good . the food and service spoiled the whole trip. wow , what ever happened to customer service ! Where are the owners ?

THIS PLACE SHOULD BE BOOKED YEAR ROUND. Although it is a trek to get here, it was worth all of it…read more This retreat was peaceful, wholesome, and just breathtaking. Every morning you'd wake up to the birds chirping outside and then head downstairs to the tastiest healthy breakfast. If you're looking for a rest and relaxation place to regroup yourself - this is it!