Cancel

    Open app

    Search

    Hotel Melia

    2.4 (43 reviews)
    ModerateHotels
    Open Open 24 hours

    Hotel Melia Photos

    You might also consider

    Recommended Reviews - Hotel Melia

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    The floor dirty never cleaned it

    The whole time I stayed the Melia Hotel my room was not cleaned didn't get clean towels. No coffee pot to make coffee. Had to go front desk on second day to request towels and service for my room . Didn't see a maid at all the whole time I was at the Melia

    Old Dresser that's need to be thrown out.
    Yvonne S.

    Very disappointing stay , rooms were in mayor need of repairs and remodeling. The elevator was not working either so you have to struggle with your bags over 20 steps. Beautiful lobby but that's it, and the moment you get to your room you will be DISAPPOINTED. We book a king size supreme room with a balcony looking at the plaza, big enough to have chairs, but no seating was provided. Next morning we went down for breakfast but it was cancel since the chef did not show up, DO NOT BOOK THIS HOTEL, give it a year or maybe more and perhaps the remodeling will be finish. Hotel was not worth the money we paid.

    Rusted mirror

    If I could rate it zero I would -Pictures on website deceptive -Direct TV cable goes out every few minutes -Moldy shower -Shaky toilet -Moldy ice bucket -Burned iron -No wash clothes -Reno consists of painting old furniture -Wild dogs in parking lot -Our car was blocked in by employee's car on first day. Waited over 15 minutes for her to move -Stained toilet seat -Rusty mirror -Rusty shower head -Unable to control A/C because it was over 12 ft up on the wall -Water bug tangled in spider web on ceiling? -Had to remind front desk to return $100 cash deposit

    My feet after showering and walking through the room.
    Amanda P.

    Let me just start off this review by saying that upon walking into the hotel lobby, I thought that we were staying in a very nice, luxurious place. This has to be the most misleading places I've ever stepped foot in. The elevators were broken and the shower heads looked like they were from the 1950's. As we got to our room we realized that we could've had been filming in the hotel Cecil. The rooms were filthy, after I got out of the shower my feet were filthy from walking on the carpet. I try very hard to make sure that my family cleans up after themselves but unfortunately it was just dirty and we honestly felt uncomfortable. I would not recommend this place whatsoever if you're staying in Ponce. The one star is for their staff who were actually nice and the beat part of the hotel.

    Bathroom
    Johanna K.

    We had stayed twice before in the Hotel Melia, under a previous management. We were looking for a place to stay in Ponce, and after seeing all the new photos and renovations done in the common areas we were very excited to stay and see the "updated" hotel. We called directly to them, and they gave us a better offer that the one in the Hotels.com site. This deal included breakfast, parking, and the opportunity to use the other properties they own - Fox Delicias and the Solace by the Sea. We split our stay into two reservations, as we had planned several road trips around the Island. The Pros of the Hotel Melia are: * Location - very close to bars, restaurants, and local touristic places (Cathedral, Parque de Bombas, museums, and other great sites) * The majority Staff members were super friendly and helpful! The Housekeeping ladies always were checking to see if we had towels and toiletries. The night Lady front desk was very helpful and customer oriented. The lady working in the breakfast was very kind with the kids, and remembered our preferences every day we used the restaurant area. There were other staff members that helped us with the parking and the luggage. * The architecture and history of the hotel is very fascinating. The bright remodel of the common areas is very appealing. * The continental breakfast included with the reservation was great to start the day. The coffee was excellent. They had other paid options for breakfast, that also were great. * The hotel has off street parking, which is shared with local business. There is a direct entrance to the hotel from the parking. * Rooms had hot water, A/C worked fine and linens were clean. The Cons of the Hotel Melia are: * Other of the staff members were checked-out, especially the morning crew. Not much customer service or hospitality mindset. No replies to the good morning, or any eye contact when we arrived to the lobby area. We mentioned that our room neighbor was loud from 7AM to 11PM, having a monologue (maybe he was on a conference call?); the only response from the front desk lady was "ah ok, thank you for letting us know". No action was taken and the monologue continued the next days. * Thursday and Friday nights the parking was very busy for activities with the local business. It was a little difficult to find parking. The Melia Staff member helped us to find parking one night, but the second night we had to leave the keys for the car. * As mentioned above, the hotel had nice renovations on the common areas, GREAT FACELIFT. However, the rooms were very, very, very dated. What you see on the website and TripAdvisor is not what we got. We don't mind to be in a historical hotel, if the rooms are kept up to be in premium hotel standards and not flop-house style. * The room we got for the first reservation, needed basic maintenance. The bathroom features were broken. Even though the room was cleaned, the old carpet had cumulative dust that blackened our feet after walking barefoot on the carpet. The bathroom had a peculiar smell, I imagine due to no extractor for the water-steamy air. * The second room we got, the bathroom features were in better condition. The room could have used a better vacuuming to remove the extra hairs from previous guests. * For both rooms, no phones were available to call to the front desk if anything was needed. Asked to the staff, and they mention you should call to their main line using your cellphone. Also, each room had a switch next to the front door that we never figured out which light/equipment started. * The elevator didn't work at the time. This made hauling our luggage up and down the magnificent stairs a labor. What was very disappointing about our stay, is to find out that the new owners are great in marketing, have other properties, and have the potential to greatly and positively impact Ponce's economy. Based on this experience, we fear they don't know how to manage a hotel or have general knowledge of the travel/hospitality industry. We didn't use the pool or have dinner in their restaurant. We definitely would stay in the Melia, when all of the rooms get updated.

    undefined
    Mike P.

    Not Quite What I Expected My wife and I have now stayed at the Hotel Melia Ponce three times, the previous time about 2008. We'd seen the pictures of the recent updates done to the hotel, and we were really excited to see the 'new' hotel. The lobby and common areas have been brightly redone and are very nice. Though I look back at the pictures previous to the remodel and wonder if covering the rich wood paneling and historic tile of the lobby was the best choice. But my review isn't about architectural/design decisions. I remember the rooms at the Melia being nice, if dated. After a long day of travel, we were looking forward to relaxing in a nice, clean, remodeled, & comfortable room - just like the ones featured on Tripadvisor! On this trip to Ponce, we stayed at the Melia two separate times. The first room we checked into, 131, must have missed the remodel. Dank, dirty, dingy. Dank: from not having an exhaust in the bathroom. Dirty: our feet turned black after walking barefoot on the carpet. Dingy: not brightly lit, not welcoming - more of a cave than a hotel room. But what really soured our experience was the bathroom. The shower head was taped up with blue painter's tape, and had less of a flow than trying to rinse of with a glass of water. We joked that it was sponsored by FEMA (matching the famous blue FEMA tarps still to be see around Puerto Rico post Maria). The shower curtain rod wasn't the right length, and was just wedged against the wall. See photos. The management should be embarrassed by this, and these could be fixed for less than $40. Also, when we were making our last check of the room before leaving, I looked under the bed to make sure we weren't forgetting anything, and noticed the backing on the box spring had fallen to the floor. I mean, c'mon Melia mgmnt - how dilapidated are you going to let your furnishings get? The 2nd room we checked into, 133, was pretty much the same as 131, but cleaner. It needs to be updated, too, but at least the shower was in better condition. Service at the hotel was excellent, and the staff was friendly and helpful. Our package included a light breakfast, which was excellent. The coffee was delicious and what one would expect at a fine Puerto Rican hotel. We didn't patronize the restaurant, but it looked very nice. We didn't use the pool area, but it looked clean and well-kept. Unfortunately, the hotel's elevator was not in service during our stay. Let's hope this gets fixed soon. Hauling luggage up and down the grand stairs is not fun, though there were bellmen there to assist us. Schlepping heavy luggage up and down has to get old for them, too. Off-street parking is available, and the parking has a direct entrance to the hotel. In summary, the Hotel Melia Ponce is in a perfect location for experiencing Ponce, and has the potential of being a great hotel. The management needs to update all the rooms to match customers expectations as seen on the internet. We would stay there again, but will make sure we are given a better room. 3/5 Stars.

    Marisol F.

    My compliments to your photographer for managing to create beautiful images from the dreadful reality. I did not know your hotel is undergoing renovations until I arrived. I was not too concerned because I have stayed in other hotels during renovations and experienced no real discomfort. I was sorely disappointed with my experience at Hotel Melia Ponce. Where to start? Our bathroom was very clean (very important), but had no stopper for the tub, so no soaking in the tub for me. The carpet was disgustingly dirty and grimy, and obviously over 30 years old. There seemed to be no padding or extremely worn-out padding under it. Just stepping on it barefoot felt gross and actually left my aunt's feet filthy on the short walk from her bed to the bathroom. I loved that we had a balcony and a view of the plaza. That part was lovely. The noise from the preparations for the event this weekend was horrific, especially at 6-9pm. The walls and windows literally shook from the vibrations of the sound system they were setting up! While the courtyard and pool area is also lovely, the furniture can use some serious cleaning, as does the furniture in the room. While the confirmation clearly showed that 3 people would be in the room, there were only blankets and towels for 2 people. I had to request additional ones. The beds were supposed to be Queen-sized, yet they looked tiny and the mattresses very old and lumpy. The door to the room was very dirty and had such a poor lock, anyone could easily kick it in, causing fear and distress in the elderly ladies. They did not sleep well the two night we were there. The door to the balcony only had a little metal bar keeping it closed. Did I mention the pigeon that set up its nest on that dirty and littered balcony? The hallways leading up to our room were filthy, as was the area directly under the skylight. Truly shameful. I was so embarrassed to be there with my elderly mother and aunt, but my mother paid for the room, and it was un-refundable, so she felt we had to suck it up. The true saving grace here is your service staff. They were very polite and responsive to my requests for additional towels, a blanket, and a vacuum. I believe however, that regardless of the renovations taking place, you should ensure your guests safety and comfort by providing effective locks on the doors and a clean environment, sectioned off from where the actual work is being done. That was not the case for us. In fact, I believe we were the only unlucky people in that section of the hotel. So overall: great hotel concept. Really poor execution. I do hope you succeed in the renovations and you up your game in the future. Our time in Ponce and eating in the establishments surrounding the plaza, made our stay bearable. It's unfortunate that the Hotel Melia Ponce could not provide that feeling for us. Good luck.

    Outside hang out spot

    See all

    7 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 2

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Yvonne S.
    83
    76
    127

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of A R.
    0
    14
    14

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mike P.
    11
    10
    5

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    It's work in progress but they are doing great work. Service is amazing and the staff super friendly

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Horribles habitaciones, muy pequeñas y olores desagradables. No recomiendo ese hotel.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Beautiful hotel with many photo ops! Pool area is nice as well. The bar is beautiful. Will definitely return.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chris G.
    111
    10
    0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ky G.
    1
    19
    7

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lisa R.
    143
    108
    228

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of G K.
    0
    11
    0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Dated dated dated and to me plain ugly. Not a good value for the price. Key location and cheap parking is about all positive

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mickey Z.
    62
    1036
    377

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Hotel Melia Reviews in Other Languages

    Review Highlights - Hotel Melia

    . For instance, ignore their morning coffee suggestion and go directly across the square (across from the churchfront) to the coffee place housed in a competing hotel.

    Mentioned in 3 reviews

    Read more highlights

    Verify this business for free

    People searched for Hotels 359 times last month within 15 miles of this business.

    Verify this business

    Hotel Bélgica - The Belgica  Hotel Ponce Puerto Rico

    Hotel Bélgica

    (17 reviews)

    $$

    We were in Ponce and stayed at this FANTASTIC Charming Hotel right in the Heart of the Beautiful…read moreCity! The plaza is right out front the entire community gathers plays music rats gorgeous tasty Puerto Rican cuisine! Also directly next door they have a coffee shop that makes breakfast and Great coffee! The Hotel had Blowing freezing (WHICH WE LOVED) AIR CONDITIONING! Which keep us cool for 7 days! We had a GORGEOUS ROOM WITH BALCONY! Rockstar parking everyday! All the front my desk Customer Service ppl were AMAZING! Wonderful! But... the MAIDS WERE BEYOND FANTASTIC! I was a pain bc I slept in late! They still rocked it out gorgeously without a seconds notice! Omar and I love this place and he's been coming here for like 20 years. This is the fantastic place. It's wonderful. You'll love it. It's quaint. It's in the middle of everything right in the middle of the square there's food there's drinks there's casinos. There's everything within walking distance, it is so wonderful and I hope that it just keeps growing and growing and more businesses go in there if you wanna place to have a business go to Ponce the people are wonderful. The town is wonderful and I cannot say enough about this hotel. It's just gorgeous. It's clean cleaner than you would ever imagine.! We recommend this place 1 million times and we will see you soon ! Rose slater and Omar Santos

    The good news is that the staff is very nice, the rooms are comfortable and clean, and the air…read moreconditioning works. The bad news is that the wifi never worked over 3 days and there was no hot water. I know that Ponce is going through hard times from Maria and especially from the recent devastating earthquake, but both of these are rather fundamental for a hotel--especially the hot water.

    Holiday Inn Ponce & Tropical Casino - Facade for Holiday Inn Ponce

    Holiday Inn Ponce & Tropical Casino

    (37 reviews)

    $$

    The lone star is for Mike (Miguel?) at the front desk. He's a ROCKSTAR of customer service. We were…read morestranded at Ponce Airport past midnight with taxis trying to price gouge us for the short ride $50+ (and I'm from Puerto Rico, spoke in Spanish with local slang and everything). We called and he sent out a local taxi for us (was $35, cash only). We arrived and quickly checked in. It went downhill from there. ATM withdrawal for the cash for the taxi? Machine fee was over $7 (like $7.45?!?!)!! Once checked in...the room was so dirty overall. Very patch wiped if anything. Either the air conditioning filter has never been changed or the rooms have never been properly deep cleaned after PETS staying. Started sneezing and eyes painfully itching uncontrollably almost immediately. Carpet was FILTHY as well -- we saw crumbs of random things by the desk and the room. My allergies got so bad I could barely keep my eyes open -- they were so bloodshot and itchy, I was crying and couldn't wait to be able to leave. Sneezing nonstop too. But by then it was past 1:30 AM already -- hotel is on a high isolated hill and no transportation nor lodging options nearby. To get ready for bed and crash so the nightmare could finally pass, I at least wanted to take a shower. Oh man, bathroom was even worse. I didn't dare shower. You can see the dirty tub and toilet in my photos here. We were so exhausted and upset at that point we didn't even take other room photos. No breakfast included on a Holiday Inn - also new to us. We left as soon as our tired bodies allowed us to. Took photos of the view on our way out. Sad, because the pool and area looked beautiful. Hotel had good bones too, but clearly bad management and NOT the IHG standard we are used to. We will never stay here again and will never fly into Ponce Airport again either. We couldn't believe our eyes...

    We were here for 2 nights. The hotel is located on the hill, so the view is very nice. Our room is…read moregood with 2 queen bed. Bed is comfortable. Breakfast is free and pretty good. Better than mainland US holiday inn. We had a good stay here.

    Ramada Ponce St. Union And Reina

    Ramada Ponce St. Union And Reina

    (5 reviews)

    Great location in front of plaza las delicias. There's a few places to eat around, nothing like old…read moreSan Juan and definitely more dirty streets with most stores closing early or empty... but I enjoyed ponce's unique charm. There's no good beaches around, the best part to me was la Guancha where the locals go to eat and drink by the water. The hotel was nice inside, with a tiny pool. Kind of hard to figure out how to get to your room or find the elevator, and no one even offered to help with my luggage. They have a garage but you pay about $10 a night to park. The room was nicer than I expected. Gorgeous view of the city and mountains from my balcony, huge plus. Pretty clean. Bed was decent, not very comfortable like many hotel beds. Not very big and the bathroom was awkward to move around in with a small sink area. I was supposed to stay 2 nights and ended up having to leave a night sooner. The staff was helpful and let me leave early with only a late checkout free ($35) instead of the entire charge for the whole night. The best part was to me that breakfast was included at the very cute little coffee cafe. It was delicious. Overall it's probably the best place to stay in ponce, which is not exactly a hip or modern place so you can't expect to be wowed. But it was cool to experience puerto Rico's second largest city.

    Very cute, in "El Centro" of Ponce, so close to everything! perfect location to walk around and…read moreexplore... The coffee store inside, Melo or something like that, was very good and hit the spot. Cons; very old, I had holes in the blanket, very loud at night since it is close to a couple of bars/clubs, and you have to valet park, it is really hard to find parking around. Also it was booked since there were many weddings ongoing so we got a handicap room, so the layout of the room/bathroom was uncomfortable. I would stay here again given the price and location...

    Caribe Hotel

    Caribe Hotel

    (5 reviews)

    Please don't ever stay here!! The most disgusting experience we ever had..more like a low class…read moremotel. The staff at night was rude flickering their fingers at you if they didn't want to hear your complaint. They have different rules according to your looks. The room was wet and very humid unless you kept the temperature at 55. We woke up soaking wet and grossed out. They have no ventilation in the bathroom. The room was dirty and the bathroom had mold. The rugs had stains that looked like blood and the lamp and tv did not work. I was charged $595 for three nights and an early check-in which resulted in them not making our beds...This was the worst experience we ever had in all the years of travel. I would give them 0 stars if I could. The front desk refused to give me a receipt and claimed they had to tweak my bill! They overcharged me and undercharged my sister-in-law for the same stay. This hotel needs renovations and training of an unprofessional staff. No one deserves to have to endure this musty and unclean experience for the high cost. Please don't stay here ever!!!

    My group and I just had the worst experience with this place. The afternoon staff were rude,…read moredisrespectful, withheld info about our accommodations, and actively targeted us with differentiated rule enforcement. I get that there's a lot of anti-tourist sentiment in PR right now because some mainlanders have been complete douchebags and jerks. And because of that, I spoke with group about being respectful, following all COVID-related rules, and being good guests. We'd been on the island for 6 days before checking into Caribe Hotel with absolutely no problems whatsoever, until we got here. When we arrived before check-in, they allowed us to store our luggage in a meeting room. However, when we went back later post-check in my group was yelled at for going into the room (with the staff member there) because "we can't have this many people in the room". This was after my group was yelled at while quietly waiting against a wall in the lobby while I was getting the room keys, being told, "We cannot have this many people in here! You have to leave!". On our second night there, we came back into the hotel from dinner and the same staff person yelled at the group for forgetting to do the temp check and hand sanitizing. Again, we had no problem doing it - but the staff person's tone and volume were as if we had intentionally forgotten to do it. Here's the thing, though - I personally observed many people not wearing masks in the lobby, doing the temp check and sanitizing, and none of them were yelled at like we were. The kicker was the fact that at no point during our stay, until I called on the second night, was I informed that we were provided free breakfast as part of our stay. I even heard the same staff woman tell others that they did, but she never said anything to me. I checked my reservation, and there's no mention of it, so I figured that we didn't get it with our rooms. But we did, and we were never informed. That's breakfast for 20 people that I didn't have to buy for them elsewhere. The pool water was dirty and cloudy. The rooms looked like they hadn't been updated since the 60's. The location was out in the middle of nowhere. The one star is for the morning staff, who were kind and helpful. I would highly recommend NOT staying here.

    The Fox Hotel - Courtyard at Fox Hotel

    The Fox Hotel

    (8 reviews)

    I was super excited to find out the Fox hotel wasn't just for lodging. I came across this place on…read morelike searching for things to do in Ponce prior to my trip and was immediately drawn in by decor. Well I can definitely tell you it is as colorful and retro as the pictures reflect. There are a few restaurants/vendors inside and out for you to wine & dine. More of a tapas style. I went in for a late breakfast and had an espresso, milk shake and sugar free cake that we're all delicious. They allow you take pictures with the decor, if you're lodging there is a hotel in the back and the rooms are on the second floor away from the public. I definitely recommend stopping by for the atmosphere. Fun cute spot in the center of Ponce.

    Rooms are worn, and they smell as there are no windows and no ventilation. Hotel front desk…read morepersonnel have the best intentions, but they have either no experience or sense of hospitality, specifically the night team. On a Monday night, they held a Karaoke night, blasting music on the first floor (this is a 2 story building, opened in the center) until midnight without any mercy for the guests trying to sleep. When we called the front desk, they just told us that the music would be on only until midnight (what? On a Monday night?). I was staying there but not necessarily on vacation (family illness emergency stay), so not everyone comes here to party. You might think, buy why stay there? Originally, we booked the Melia hotel (a bit more quiet given the situation), but the room was so run down that we asked to be moved (both hotels are from the same chain). Not recommended, this hotel needs a major overhaul.

    Ponce Plaza Hotel & Casino - Guess which room was ours?

    Ponce Plaza Hotel & Casino

    (8 reviews)

    $$

    Just wanted to start this review with im a regular tourist in Puerto Rico and have stayed in…read moreseveral places that ate not nice. I am not picky and only need a hotel just to sleep in. Staff is super friendly and accommodating. Stood in Ponce for two nights and I was not looking for the ritz Carlton but something somewhat ok. Room was clean which was great, air conditioner works somewhat. Now here is where it gets interesting. While showering it was small outdated and had mold and mildew. I can see past that, but once I stepped out of the shower I didn't realize that the water was dripping on the floor through the door and I almost fell. Thank god I kept my balance. Strike 1. Strike 2 was coming out of the bathroom to hear my son say mom I just killed a roach!!! Throughly disgusted I started searching the room for any other bugs. At this point it's 3 am and was beyond exhausted from the drive from San Juan. I said to myself that I would speak to the front desk in the AM. Knowing how exhausted and cranky I was if I dealt with it then it was not going to go well. Strike 3 the walls are paper thin. I could hear conversations from the couple next door. I wanted to give my input that's how clearly I heard there conversation. Strike 4. Most hotels include parking for free to any hotel guests. Upon check out I realized that was a separate price and ended up paying 23 for two days. Something not adding up most hotels on the island have parking for the guests free of charge? Would I stay here again, mmmmmm. Maybe if I had no choice. For the price your paying for the location of the hotel not the accommodations. I give this hotel one star for the workers who are understanding, nice and Do the best that they can with what is given to them. Plaza needs to get their act together especially being located right across the street from the parque de bombas.

    Dang, I mean, this isn't the nicest hotel I stayed at but some people have had some bad expurrences…read morehere. Our group? Experience was fine! I mean, we did fit like a bunch of us in one room so we didn't care about the price (Is $100 expensive for a room that fits 5 people in it? That seems reasonable to me.) It's centrally located and easy to find if you're wandering around alone in the wee hours like we did. The bathroom was big and there were plenty of towels to go around. One complaint is that the bathroom floors hadn't been cleaned well as there was...splatter from the prior occupants by the toilet O_o Our room had a small deck and you could tell our room apart from everybody else's since we all silently agreed that we must all dry our clothes at the same time on the deck. NOTE: they don't have laundry machines here and weren't sure where the nearest one was but they offered to wash our personal beach towels (not clothes) which was really nice of them! The hotel lobby/main area + restaurant, the parking garage, and the hotel rooms were all different buildings (don't forget which floor you park on.) And it's connected to a casino! I gambled and lost. Thanks, Obama. I'll review the restaurant separately. If you've got a gaggle of people to cram in one room, this place will do!

    Hotel Melia - hotels - Updated May 2026

    Loading...
    Loading...
    Loading...