Well, our family stayed in the Meliá at Ponce for a weekend since we were attending a wedding nearby. We paid for a king sized bed for my husband, my two kids and myself. Checking in was pretty easy and checking out as well. I have to say that staff is pretty responsive and try to make things right quickly. However, this hotel is pretty old. Though it is considered an antique, it is not well mantained and a lot of the amenities are broken down and things do not seem taken care of. They initially gave us the wrong bedroom, but quickly fixed it. I paid extra for the deluxe room for the bed and the fridge since I was carrying breastmilk for my baby. the fridge did not keep contents too cold, room was not cleaned properly and the restroom had even items from previous guest. Again, staff was quick to fix things and they were very responsive, even when I needed to contact them in the middle of the night, however, it is a pretty expensive stay for the quality of the hotel and ameneties. It is a shame since the lobby are is beautiful, the location is great, right in the middle of the downtown and in front of the plaza. I wish they are able to invest in fixing it and keeping the beautiful antique look of the building. read more

Terrible experience. Properly is falling apart badly. Furniture is in pieces, no hot (nor even warm) water, bed mattress has a gigantic hole in the middle, hallway smoke detector battery beeping all night, no blockout curtains and last but not least, housekeeping lady knocking on the door (like she's serving an arrest warrant) just to confirm if we were still in the room. Never again and will not recommend this hotel to anyone. read more

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I would like to know how much the people that rated this hotel higher than 1 Star got paid for their deceiving reviews. Please look at my photos. Something I could not photographed was the awful smell in the room. The hotel, room, furniture are old, dingy and DIRTY. This property needs to be closed and completely remodeled to take advantage of the awesome location and what Ponce has to offer. Guests are being deceived by outdated photos in the website and okay lobby, pool and front. The parking and back of the hotel are scary and not safe. This property needs to be brought to the standards of what guests are deserving: a safe, clean and comfortable environment to rest. I would like to personally ask the management of this property if they will pay 1 cent to stay in a room like this. Shame on you! read more

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I walked into the hotel and noted how tacky the furniture looked. I checked in and only received one key (despite there being two people). The elevator opened after five minutes and once the door closed, a hard lurch brought us to the second floor. During my ten minute trip to the second floor, I realized that the elevator inspection had expired in 2025. This review is being written in 2026. After stepping up out of the elevator (because it stopped before it could get all the way up), I headed to my room and realized that the only window was outward facing towards the hallway. Who decided that? Curtains loosely covered the windows, but not enough to block out the ungodly hallway light at night. I put my luggage down and headed to the bathroom. It took the strength of a linebacker to get the door open and I was greeted by a shower that cracked ominously when you stepped inside it and a lack of hot water. Later, I had a fire alarm that went off from low battery, to which the front desk said "that's irritating" and did nothing about it. By the way, this was one of two fire alarms, and the other one still had a plastic cap on top from when the hotel bought it. In my final days there the bathroom lightbulbs started flickering, really adding to the vibe that this hotel was like an abandoned hospital. I found the coarse blankets for the beds in the closet and quickly found out it only covers half of my body. I cannot emphasize enough don't stay here. read more

The whole time I stayed the Melia Hotel my room was not cleaned didn't get clean towels. No coffee pot to make coffee. Had to go front desk on second day to request towels and service for my room . Didn't see a maid at all the whole time I was at the Melia read more

Hotel Melia - The floor dirty never cleaned it - Hotels Near Me - Ponce, Puerto Rico

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Very disappointing stay , rooms were in mayor need of repairs and remodeling. The elevator was not working either so you have to struggle with your bags over 20 steps. Beautiful lobby but that's it, and the moment you get to your room you will be DISAPPOINTED. We book a king size supreme room with a balcony looking at the plaza, big enough to have chairs, but no seating was provided. Next morning we went down for breakfast but it was cancel since the chef did not show up, DO NOT BOOK THIS HOTEL, give it a year or maybe more and perhaps the remodeling will be finish. Hotel was not worth the money we paid. read more

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If I could rate it zero I would -Pictures on website deceptive -Direct TV cable goes out every few minutes -Moldy shower -Shaky toilet -Moldy ice bucket -Burned iron -No wash clothes -Reno consists of painting old furniture -Wild dogs in parking lot -Our car was blocked in by employee's car on first day. Waited over 15 minutes for her to move -Stained toilet seat -Rusty mirror -Rusty shower head -Unable to control A/C because it was over 12 ft up on the wall -Water bug tangled in spider web on ceiling? -Had to remind front desk to return $100 cash deposit read more

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Let me just start off this review by saying that upon walking into the hotel lobby, I thought that we were staying in a very nice, luxurious place. This has to be the most misleading places I've ever stepped foot in. The elevators were broken and the shower heads looked like they were from the 1950's. As we got to our room we realized that we could've had been filming in the hotel Cecil. The rooms were filthy, after I got out of the shower my feet were filthy from walking on the carpet. I try very hard to make sure that my family cleans up after themselves but unfortunately it was just dirty and we honestly felt uncomfortable. I would not recommend this place whatsoever if you're staying in Ponce. The one star is for their staff who were actually nice and the beat part of the hotel. read more

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It's all a façade. Once you walk in, it looks so glamorous. White piano. Beautiful furniture. Here is why I gave it one star. 1. I stayed in room 125. The beds felt like we were laying down on bricks. 2. The bathroom was leaking hot water. The bathroom don't look like a bathroom that belongs to a hotel. The bathroom look like they belonged in a studio apartment in the Bronx. They had shower curtain. Shower Curtains, that very unsanitary to a hotel that receives patrons in and out on a daily basis. 3. Elevator don't work. 4. The exterior looked like it belonged to the apartments building from the 60's. 5. Staff weren't helpful at all. read more

We had stayed twice before in the Hotel Melia, under a previous management. We were looking for a place to stay in Ponce, and after seeing all the new photos and renovations done in the common areas we were very excited to stay and see the "updated" hotel. We called directly to them, and they gave us a better offer that the one in the Hotels.com site. This deal included breakfast, parking, and the opportunity to use the other properties they own - Fox Delicias and the Solace by the Sea. We split our stay into two reservations, as we had planned several road trips around the Island. The Pros of the Hotel Melia are: * Location - very close to bars, restaurants, and local touristic places (Cathedral, Parque de Bombas, museums, and other great sites) * The majority Staff members were super friendly and helpful! The Housekeeping ladies always were checking to see if we had towels and toiletries. The night Lady front desk was very helpful and customer oriented. The lady working in the breakfast was very kind with the kids, and remembered our preferences every day we used the restaurant area. There were other staff members that helped us with the parking and the luggage. * The architecture and history of the hotel is very fascinating. The bright remodel of the common areas is very appealing. * The continental breakfast included with the reservation was great to start the day. The coffee was excellent. They had other paid options for breakfast, that also were great. * The hotel has off street parking, which is shared with local business. There is a direct entrance to the hotel from the parking. * Rooms had hot water, A/C worked fine and linens were clean. The Cons of the Hotel Melia are: * Other of the staff members were checked-out, especially the morning crew. Not much customer service or hospitality mindset. No replies to the good morning, or any eye contact when we arrived to the lobby area. We mentioned that our room neighbor was loud from 7AM to 11PM, having a monologue (maybe he was on a conference call?); the only response from the front desk lady was "ah ok, thank you for letting us know". No action was taken and the monologue continued the next days. * Thursday and Friday nights the parking was very busy for activities with the local business. It was a little difficult to find parking. The Melia Staff member helped us to find parking one night, but the second night we had to leave the keys for the car. * As mentioned above, the hotel had nice renovations on the common areas, GREAT FACELIFT. However, the rooms were very, very, very dated. What you see on the website and TripAdvisor is not what we got. We don't mind to be in a historical hotel, if the rooms are kept up to be in premium hotel standards and not flop-house style. * The room we got for the first reservation, needed basic maintenance. The bathroom features were broken. Even though the room was cleaned, the old carpet had cumulative dust that blackened our feet after walking barefoot on the carpet. The bathroom had a peculiar smell, I imagine due to no extractor for the water-steamy air. * The second room we got, the bathroom features were in better condition. The room could have used a better vacuuming to remove the extra hairs from previous guests. * For both rooms, no phones were available to call to the front desk if anything was needed. Asked to the staff, and they mention you should call to their main line using your cellphone. Also, each room had a switch next to the front door that we never figured out which light/equipment started. * The elevator didn't work at the time. This made hauling our luggage up and down the magnificent stairs a labor. What was very disappointing about our stay, is to find out that the new owners are great in marketing, have other properties, and have the potential to greatly and positively impact Ponce's economy. Based on this experience, we fear they don't know how to manage a hotel or have general knowledge of the travel/hospitality industry. We didn't use the pool or have dinner in their restaurant. We definitely would stay in the Melia, when all of the rooms get updated. read more

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Not Quite What I Expected My wife and I have now stayed at the Hotel Melia Ponce three times, the previous time about 2008. We'd seen the pictures of the recent updates done to the hotel, and we were really excited to see the 'new' hotel. The lobby and common areas have been brightly redone and are very nice. Though I look back at the pictures previous to the remodel and wonder if covering the rich wood paneling and historic tile of the lobby was the best choice. But my review isn't about architectural/design decisions. I remember the rooms at the Melia being nice, if dated. After a long day of travel, we were looking forward to relaxing in a nice, clean, remodeled, & comfortable room - just like the ones featured on Tripadvisor! On this trip to Ponce, we stayed at the Melia two separate times. The first room we checked into, 131, must have missed the remodel. Dank, dirty, dingy. Dank: from not having an exhaust in the bathroom. Dirty: our feet turned black after walking barefoot on the carpet. Dingy: not brightly lit, not welcoming - more of a cave than a hotel room. But what really soured our experience was the bathroom. The shower head was taped up with blue painter's tape, and had less of a flow than trying to rinse of with a glass of water. We joked that it was sponsored by FEMA (matching the famous blue FEMA tarps still to be see around Puerto Rico post Maria). The shower curtain rod wasn't the right length, and was just wedged against the wall. See photos. The management should be embarrassed by this, and these could be fixed for less than $40. Also, when we were making our last check of the room before leaving, I looked under the bed to make sure we weren't forgetting anything, and noticed the backing on the box spring had fallen to the floor. I mean, c'mon Melia mgmnt - how dilapidated are you going to let your furnishings get? The 2nd room we checked into, 133, was pretty much the same as 131, but cleaner. It needs to be updated, too, but at least the shower was in better condition. Service at the hotel was excellent, and the staff was friendly and helpful. Our package included a light breakfast, which was excellent. The coffee was delicious and what one would expect at a fine Puerto Rican hotel. We didn't patronize the restaurant, but it looked very nice. We didn't use the pool area, but it looked clean and well-kept. Unfortunately, the hotel's elevator was not in service during our stay. Let's hope this gets fixed soon. Hauling luggage up and down the grand stairs is not fun, though there were bellmen there to assist us. Schlepping heavy luggage up and down has to get old for them, too. Off-street parking is available, and the parking has a direct entrance to the hotel. In summary, the Hotel Melia Ponce is in a perfect location for experiencing Ponce, and has the potential of being a great hotel. The management needs to update all the rooms to match customers expectations as seen on the internet. We would stay there again, but will make sure we are given a better room. 3/5 Stars. read more

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It's work in progress but they are doing great work. Service is amazing and the staff super friendly

My compliments to your photographer for managing to create beautiful images from the dreadful reality. I did not know your hotel is undergoing renovations until I arrived. I was not too concerned because I have stayed in other hotels during renovations and experienced no real discomfort. I was sorely disappointed with my experience at Hotel Melia Ponce. Where to start? Our bathroom was very clean (very important), but had no stopper for the tub, so no soaking in the tub for me. The carpet was disgustingly dirty and grimy, and obviously over 30 years old. There seemed to be no padding or extremely worn-out padding under it. Just stepping on it barefoot felt gross and actually left my aunt's feet filthy on the short walk from her bed to the bathroom. I loved that we had a balcony and a view of the plaza. That part was lovely. The noise from the preparations for the event this weekend was horrific, especially at 6-9pm. The walls and windows literally shook from the vibrations of the sound system they were setting up! While the courtyard and pool area is also lovely, the furniture can use some serious cleaning, as does the furniture in the room. While the confirmation clearly showed that 3 people would be in the room, there were only blankets and towels for 2 people. I had to request additional ones. The beds were supposed to be Queen-sized, yet they looked tiny and the mattresses very old and lumpy. The door to the room was very dirty and had such a poor lock, anyone could easily kick it in, causing fear and distress in the elderly ladies. They did not sleep well the two night we were there. The door to the balcony only had a little metal bar keeping it closed. Did I mention the pigeon that set up its nest on that dirty and littered balcony? The hallways leading up to our room were filthy, as was the area directly under the skylight. Truly shameful. I was so embarrassed to be there with my elderly mother and aunt, but my mother paid for the room, and it was un-refundable, so she felt we had to suck it up. The true saving grace here is your service staff. They were very polite and responsive to my requests for additional towels, a blanket, and a vacuum. I believe however, that regardless of the renovations taking place, you should ensure your guests safety and comfort by providing effective locks on the doors and a clean environment, sectioned off from where the actual work is being done. That was not the case for us. In fact, I believe we were the only unlucky people in that section of the hotel. So overall: great hotel concept. Really poor execution. I do hope you succeed in the renovations and you up your game in the future. Our time in Ponce and eating in the establishments surrounding the plaza, made our stay bearable. It's unfortunate that the Hotel Melia Ponce could not provide that feeling for us. Good luck. read more

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Horribles habitaciones, muy pequeñas y olores desagradables. No recomiendo ese hotel.

We stayed here for a night and were pretty disappointed. Our room was extremely small and dated - but clean. Maybe the worst part of the hotel was how noisy it was. Most of the nose came from other guests banging on the ice machine at all hours. I also wasn't thrilled that the cafe downstairs didn't have coffee in the morning. No coffee? Come on. Note they charge $6 a night for parking even though the streets nearby are deserted. read more

Stayed with my husband, parents, and brother for my 25th birthday this past week. There was an issue with our first choice with JetBlue, Hilton ponce resort, so this was what was available. And honestly, I had the best time ever! Melia is super close to bars,restaurants,los bomberos, church, and park. Staff were super friendly and helpful! Ramon especially, who was the front desk clerk when we first checked in and out. The hotel has a lot of history! Which I loved! Beautiful colors and decorations. And the pool was very clean. Breakfast was good. coffee is to die for! The only reason why I didn't give them 5/5 stars is because of the rooms. Which weren't dirty or anything; they just need a minor upgrade. Again, I love that it's old school, which would be awesome if they kept that flow with the rooms; but just with new paint and flooring. I would recommend anyone to stay here! You really get the feel of puerta Rico and the Latin culture. Thanks Melia for making this week unforgettable ! read more

Hotel Melia - Outside hang out spot - Hotels Near Me - Ponce, Puerto Rico

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This was a very disappointing experience. I know we should be a little more understanding during this pandemic but this was ridiculous. Very limited parking, call ahead. Upon checking in, we find out that they are under construction and the elevators are out. There was no offer to assist in getting the luggage upstairs to the room. The rooms were extremely small with just enough room to get your luggage by the bed. The restrooms are very small and in room 111, you literally have to stand at the sink in order to sit on the toilet. You could visibly see that the linen was not changed with body indentations and sweat marks from the previous guests. The folded comforter in the closet was full of makeup from the previous guest. They didn't have any clean king sized linen to redress our room. They offered a different room. Before accepting the change, I inspected the bed & linen. It was also dirty with hair all over the place and body indentations as well. After the clerk spoke to the manager we were offered the options of another room, moving to The Fox Hotel across the street or a refund. By this time it was almost 11pm. We accepted a different room which in the end also had dirty linen, sweat stains on the pillows, and wet musty carpet. We covered the bed with clean blankets I watched her pull from the clean linen room and used our travel pillows. And last but not least, in room 116, you can't stand on the (1 person) balcony and run the room A/C without having the A/C heat blown right on top of you and a 5 gallon bucket on the balcony catching the condensation. Needless to say we left as early as possible the next day. I appreciate the culture, history and age of the hotel but, this is not a 4 star hotel as advertised. read more

I booked this hotel because of the site photos and information. I took a risk and I know I should have done my research better so shame on me. However, I do not want anyone else to experience what I did. First, we arrived and the elevator was not functional and we were assigned a room on the third floor. We asked to make reservations for dinner and we were informed that we needed to sit by. We waited 45 minutes and upon questioning the wait we were ushered into an empty restaurant with several servers engaged in a decorative event. When I said that the restaurant was empty I was told that everyone waits. The food was poor and the drinks had issues. My lady was given a Lemon Drop Martini with an olive. Upon challenging the drink we were told that the drink is made like that. The mattress was at least 30 years old and it looked dirty. The room was sub par. And when issues were made clear to management all he could do was tried to offer me a drink. Stay way from this hotel!!! read more

Beautiful hotel with many photo ops! Pool area is nice as well. The bar is beautiful. Will definitely return.

This hotel is horrible! First we arrive at the hotel and the employee receives us all bitter and answers a question we asked her related to parking "oh I'm tired" she didn't want to help us because she was tired. Okay, so we go to room 301 and when we open the door the first thing we get is a strong smell of humidity, the room the bed did not even have a backrest, the air conditioning literally sounded like a lawn mower and that by the way It was not cold, the TV was old and only "10 and bathtub had lizard poop and the carpet had fungus. The bed sheets had small spots of dried blood. My boyfriend and I left with burning eyes and allergies because of that room. read more

A seriously amazing hotel located centrally in downtown Ponce. Continental breakfast every morning on the top floor, nice rooms, friendly front desk, and competitive rates. Stayed here for two nights- we had a blast. read more

I neglected to gather staff names, but all were wonderfully accommodating! First was the 11pm-7am gentleman who checked me in/out, extremely helpful. The 3pm-11pm guy was great at offering directions and local information. The 'new' young lady at the Baleares Lounge provided excellent service and recommendations. The gentleman maintaining the public areas, i.e. Limon Courtyard (removing floor water from rain storms) and guest room hallways, is nice, helpful and friendly (and quite nice to look at, as well). read more

Ponce was a surprising town for us during our December trip to Puerto Rico. You will find art deco buildings all around the central plaza, and Hotel Melia is a leading example of the architectural design. Really wonderful staff here and the only reason I didn't give them 5 circles are the outdated (but very clean) rooms. Pluses: + Hotel staff were some of the best anywhere - and we travel all around the world, so this does not come lightly. The front desk hosts were welcoming, provided recommendations of places to visit in town with personal insights to each, and had good dinner ideas on the dreaded Monday night when everything seems closed in Ponce. Maids, parking attendants, and breakfast waiter/waitresses always greeted you with a smile and asked if everything was ok. + The gorgeous art deco facade, hallways and sitting areas - really a beautiful building + Great rooftop view of the city and the mountains. A perfect place to start your day with breakfast. + Right on the central plaza, so easy to walk to many great places. Plaza was decorated beautifully for Christmas Minuses: - Rooms were very outdated. They are clean and comfortable. Bathrooms were a bit better than the sleeping area. They were doing renovations when we were there, so I suspect that some of the rooms will be updated soon. Other: = Breakfast was a little better than other places we had been previously in Puerto Rico. Bagels, donuts, cereal, fruit, yogurt, coffee, and juice read more

Hotel needs renovation. Elevator was not operating. Minimal to no help in carrying luggage up 2-3 flights of stairs. Rained onto the interior hallway. Charged $6 for parking. Charged $1 for small cup of coffee in the morning! Last, music entertainment, while good, was toooooo loud for the venue and friendly conversation. Great location but that's all. Not recommended! read more

Nice hotel but rooms are dated. Awesome location though. During our stay there was a tropical storm which knocked out the power. We checked out the next day and they didn't charge us anything because of the power outage. I expected them to help with the room cost but was pleasantly surprised to hear the entire cost was covered - well done Melia - and thank you! read more

This is a really cool old hotel located right in the center of Ponce. The front desk woman was super friendly and helpful. The rooms had character and were clean. There was a nice pool and a cool rooftop bar with good views. I would definitely stay here again if I came back to Ponce. read more

Hotel Melia - The pool with a waterfall. - Hotels Near Me - Ponce, Puerto Rico

This hotel in a great location and cheap. But you get what you pay for. I do have to say the rooms where clean. The front desk girls were nice and very informative. The A/C worked well. The do have a nice pool area. There is no room service but there are restaurants in walking distance. read more

nice spot if you ever find yourself in Ponce, PR. right by the city center and cathedral. Ponce is a nice town and a better alternative to san juan. in my opinion. also - this hotel has been owned by the SAME family for over a hundred years. very cool. read more

Classic old hotel, with helpful staff, open air hallways on each floor, good plumbing and air-conditioning. The breakfast on the roof was only perfunctory (some cereal and bread), but came with beautiful views. When we visited the restaurant was closed for renovation. Good dining options are only a short walk away, but know the staff will recommend their friends' places over the best places. For instance, ignore their morning coffee suggestion and go directly across the square (across from the churchfront) to the coffee place housed in a competing hotel. read more

My wife and I have stayed at the Hotel Meliá in Ponce multiple times in the last year. We live in Boston but need to go to Ponce PR every few months to check on my mother-in-law who is living at a nursing home in Ponce. The Hotel Meliá is comfortable -- becoming our home away from home -- even though it does not meet many of the standards of comfort and convenience that one expects from a hotel in North America. First the good... 1. The employees are very nice. In particular I mention Irene (the manager of the wonderful roof terrace), Omar and Marlen (front desk), and Esmirna (server at the coffee shop). Román (the night supervisor) was a distinct exception to this rule (more about him later). 2. It is very nicely located next to the town square. 3. Panorama, the restaurant on the roof terrace is the nicest venue in Ponce; an extremely pleasant attractive spot on an absolute basis. We were favorably impressed with the food although a bit pricey (tapas priced from $10 ~ $23). We had the ceasar salad, unique and delicious, and the paella was very tasty), 4. They have a convenient and secure parking lot for $6 a day. Now, the not so good... 1. The coffee shop -- adjacent to the pool -- is extremely noisy due to a water cascade at the pool that runs constantly; adding to the background noise is the music, whose volume necessarily has to be very high in order to hear it over the raukus of the cascade. I made a request to the servers to turn off the cascade, but they have no access to the room to turn it off. Fortunately, there is Melao, a top-notch coffee shop at the other side of the square, which is quiet, air-conditioned, serving good coffee, espresso, natural juices and very nice baked goods. The employees are also very nice. 2. I sought out the supervisor, Román, to ask him if he could turn off the water cascade. Román was completely dismissive and condescending to my suggestion... and a complete exception to the disposition and demeanor of the rest of the employees. 3. The room is roomy but dated, and not well insulated to exterior noises. The A/C is a window unit, which worked well but like all window units is noisy. I rated this hotel with 4 stars. The not so good would have earned it 2 stars; the good qualities and the fact that it is in PR (where standards are lower) led me to the 4 stars. read more

I know this hotel is old. I am a native Puerto Rican that now lives in US. For our vacation we decided to stay there since the pictures online didn't look bad at all. I thought it was remodeled. I was wrong!! The room was awful. Dirty and dusty. I don't know how old are those beds and the CARPET??? Horible. Don't even get me started with the shower.... We paid the same nightly rate than the Sheraton in San Juan's convention center and they ARE NOT comparable hotels. The Meliá hotel in Ponce should be around $60 a night if you are lucky. I am sorry, if I could erase something from our vacation it would be the 2 nights we stayed there. They really should do some significant changes, this hotel has an amazing location and pretty sights. read more

The hotel is beautiful and historic. It is located right in the square . Our room was very clean and spacious . There were quite a few bugs in the bathroom and bedroom but we are in the tropics .. The be was comfy. The staff was helpful and friendly. You have to pay for parking $6.00 read more

I booked this hotel based on the beautiful website. They make the hotel look very modern, chic, and very high end. The reality does not match what they portend to offer. The guest room was pretty blah, with outdated 60's furniture, full of scuffs and scratches. Not one single painting or print on the walls, and the walls were full of scuff marks and could have used fresh paint. An open bottle of soda 1/2 full was behind the TV, and under the bed were empty water bottles. The bathroom included only 2 bath towels, and it wasn't until the 3rd day of our stay that we received a bathmat. On the plus side, the air conditioner worked well, there was plenty of hot water, and the view from the room made it all worthwhile. This was the 2nd room we were offered, because in the 1st room we checked into, a light fixture leading to the bathroom was just an exposed light bulb and was missing the glass cover, and there was a huge stain of something on the shower curtain. They do have a very nice little cafe near the pool, where we did have breakfast each morning. No complaints here. The staff was very friendly and efficient, and the food was generally very good and not overpriced. We also used the pool, which was also very nice. Did not go to the rooftop bar, except just to take a peak, and it does look very nice. This is an historic hotel, and the lobby is pretty nice, but I think the exterior of the building could use a touch up and some fresh paint. They also offer parking, another plus. All in all, not bad, but certainly not what you'd expect after looking at the website read more

Dated dated dated and to me plain ugly. Not a good value for the price. Key location and cheap parking is about all positive

We stayed there from 7/3/13 to 7/12/13 and loved it! It is quaint and simply charming. Its been around for 118 years people, its a historical gem! We had the pleasure of meeting the owner (who was a delightful woman) and she told us of the renovations that are to come so we look forward to seeing them when we return because we definitely will. We had the good luck of staying in one of the renovated rooms and they are beautiful with flat screen TVs. The staff is welcoming, always ready with a smile and a Buenos Dias or Noche. I needed an iron and called the front desk and not even 5 minutes went by when my bell was ringing with my iron and a smile. On Wednesday nights the whole town comes out on their beach cruisers, young, old, moms with their kiddies in little riders attached to their bikes, it felt like we were in the middle of a celebration we knew nothing about, we found out that this had started as a hobby and turned into a large fun and happy event that at times looked like there was hundreds of bikes in the street! Loved it! The pool was always clean, yes they need to get some new loungers but it wasn't the end of the world. The rooftop deck has stunning views and at night you can look for shooting stars. We loved it, we look forward to the changes to come and wish The Melia much success. read more

I reserved the room with my CC, paid for the reservation in cash and charged the deposit to my husband's CC. Both of our cards had holds placed on them for $150 and only $70 was returned to each. I called after to dispute the charges and the accounting department was always in a meeting and never returned my calls despite several messages. The wifi didn't work inside the room and the power went out for several hours right as we were preparing to go to my husband's grandmother's funeral. If anything, only a $50 upgrade fee was supposed to be charged to ONE of my credit cards even though one of the employees told us that upgrade was going to be complimentary for putting us in the wrong room to begin with. The room was outdated, we had so many issues and we paid close to $300 for a two night stay before taking into account the money that wasn't returned to us. Avoid this place, the "free drinks" they give you? Make sure you make it up to the bar an hour before closing time because they were closed 30mins before their posted time. The point is, this place is outdated, the wifi connectivity doesn't work inside the bedrooms and hopefully you at least have electricity during your stay there. Oh and make sure to dispute any charges before you leave because you'll never hear from these people again. read more

This historic hotel was a great choice for our one night in Ponce. The front desk agent, Omar, was delightful and provided excellent suggestions for things to do in Ponce. He was extremely friendly and had great knowledge of the area. The room is a bit dated, however super clean. The hotel is a perfect location for expoloring Ponce and a short drive to the beach. read more

Cute little hotel in the middle of Ponce. Parking lot in back for $6/day. Front desk gives a free coupon for coffee at the little cafe in back near the pool. Very clean room with gorgeous ceilings. Could use more space in bathroom for toiletries. read more

We were supposed to stay here for three nights in Sept, but a storm caused a power outage and they were unable to check us in, so we went to the Hilton south of Ponce. The hotel looked interesting, but it was hard to see some of the charm when there was several inches of water in the back courtyard area that we had to walk through. Also, the sign on the city square is over a sketchy looking store so we were not even sure where to enter the building. The entire experience left me a little hesitant to stick around and give the hotel a try, and we spent an evening in the rainforest with frogs, etc. in our room so I would say I'm probably not the least adventurous individual. read more

over prices for the services...motels in PR are nicer..OK its old fashioned if you like that but in 2012 no flat screen TV? really? old faded furniture..peeling paint..wont go again..totally not woth the over $100 a day stay. read more