great luxury like hotel it's like great theres pools and they great it's nice and they great…read morehonestly malls are everywhere near this location which is great and burger king

There is an orange cone close to the entrance that makes it very confusing if the entrance is open…read moreor not. We were first in the 3rd floor which is the floor above the casino and it was very loud as if the music was in your room. TV was not working so they move us to the 4th floor were the fridge was not working. You have to get naked outside in the room with no privacy in order to get inside the shower, very uncomfortable. Breakfast was good and they were friendly. At all the establishments, the waiters does not serve you at the same time. My plate was first and 10 minutes later the other person that was with me that order at the same time receive the food. Hard Rock inside has a promotion of a frier free of gluten and the waiter when we ask him said that they don't. Later on we discover that he was just lazy enough to not even ask another employee regarding this.

This is a beautiful resort. We were given a handicap room on the main floor (2nd) in the ocean…read moretower. It wasn't what we reserved, but the same rate. When booking, we were thinking the price wasn't too bad, forgetting it wasn't an all inclusive resort. There are three restaurants in the main side of the resort. We only ate at the buffet for breakfast. It was good, but not worth $27 per person. The pool bar had a small menu, that was pretty good. The pool was very large and the slide section was roped off, so it did not bother the rest of the pool area. The beach was not great. Only about 6 loungers, which were always full. The water is very rough and no lifeguards. What they don't tell you is that there is another side you can go with a very nice pool and much better beach. Go to the valet desk and ask for the shuttle to the golf course. This was pretty empty and we had it almost to ourselves. The downside to that is there was no open bar near the pool. If you go into the sushi restaurant they have a limited bar, but they did not speak English. I figured it out though!

Visiting Ponce for a day decided to get a resort day pass at the Hilton! Glad i did ! Relaxing by…read morethe pool side and beach . Kids had fun too . Our cabana waiter Alejandro was great !!!

We were in Ponce and stayed at this FANTASTIC Charming Hotel right in the Heart of the Beautiful…read moreCity! The plaza is right out front the entire community gathers plays music rats gorgeous tasty Puerto Rican cuisine! Also directly next door they have a coffee shop that makes breakfast and Great coffee! The Hotel had Blowing freezing (WHICH WE LOVED) AIR CONDITIONING! Which keep us cool for 7 days! We had a GORGEOUS ROOM WITH BALCONY! Rockstar parking everyday! All the front my desk Customer Service ppl were AMAZING! Wonderful! But... the MAIDS WERE BEYOND FANTASTIC! I was a pain bc I slept in late! They still rocked it out gorgeously without a seconds notice! Omar and I love this place and he's been coming here for like 20 years. This is the fantastic place. It's wonderful. You'll love it. It's quaint. It's in the middle of everything right in the middle of the square there's food there's drinks there's casinos. There's everything within walking distance, it is so wonderful and I hope that it just keeps growing and growing and more businesses go in there if you wanna place to have a business go to Ponce the people are wonderful. The town is wonderful and I cannot say enough about this hotel. It's just gorgeous. It's clean cleaner than you would ever imagine.! We recommend this place 1 million times and we will see you soon ! Rose slater and Omar Santos

The good news is that the staff is very nice, the rooms are comfortable and clean, and the air…read moreconditioning works. The bad news is that the wifi never worked over 3 days and there was no hot water. I know that Ponce is going through hard times from Maria and especially from the recent devastating earthquake, but both of these are rather fundamental for a hotel--especially the hot water.

The lone star is for Mike (Miguel?) at the front desk. He's a ROCKSTAR of customer service. We were…read morestranded at Ponce Airport past midnight with taxis trying to price gouge us for the short ride $50+ (and I'm from Puerto Rico, spoke in Spanish with local slang and everything). We called and he sent out a local taxi for us (was $35, cash only). We arrived and quickly checked in. It went downhill from there. ATM withdrawal for the cash for the taxi? Machine fee was over $7 (like $7.45?!?!)!! Once checked in...the room was so dirty overall. Very patch wiped if anything. Either the air conditioning filter has never been changed or the rooms have never been properly deep cleaned after PETS staying. Started sneezing and eyes painfully itching uncontrollably almost immediately. Carpet was FILTHY as well -- we saw crumbs of random things by the desk and the room. My allergies got so bad I could barely keep my eyes open -- they were so bloodshot and itchy, I was crying and couldn't wait to be able to leave. Sneezing nonstop too. But by then it was past 1:30 AM already -- hotel is on a high isolated hill and no transportation nor lodging options nearby. To get ready for bed and crash so the nightmare could finally pass, I at least wanted to take a shower. Oh man, bathroom was even worse. I didn't dare shower. You can see the dirty tub and toilet in my photos here. We were so exhausted and upset at that point we didn't even take other room photos. No breakfast included on a Holiday Inn - also new to us. We left as soon as our tired bodies allowed us to. Took photos of the view on our way out. Sad, because the pool and area looked beautiful. Hotel had good bones too, but clearly bad management and NOT the IHG standard we are used to. We will never stay here again and will never fly into Ponce Airport again either. We couldn't believe our eyes...

We were here for 2 nights. The hotel is located on the hill, so the view is very nice. Our room is…read moregood with 2 queen bed. Bed is comfortable. Breakfast is free and pretty good. Better than mainland US holiday inn. We had a good stay here.

Well, our family stayed in the Meliá at Ponce for a weekend since we were attending a wedding…read morenearby. We paid for a king sized bed for my husband, my two kids and myself. Checking in was pretty easy and checking out as well. I have to say that staff is pretty responsive and try to make things right quickly. However, this hotel is pretty old. Though it is considered an antique, it is not well mantained and a lot of the amenities are broken down and things do not seem taken care of. They initially gave us the wrong bedroom, but quickly fixed it. I paid extra for the deluxe room for the bed and the fridge since I was carrying breastmilk for my baby. the fridge did not keep contents too cold, room was not cleaned properly and the restroom had even items from previous guest. Again, staff was quick to fix things and they were very responsive, even when I needed to contact them in the middle of the night, however, it is a pretty expensive stay for the quality of the hotel and ameneties. It is a shame since the lobby are is beautiful, the location is great, right in the middle of the downtown and in front of the plaza. I wish they are able to invest in fixing it and keeping the beautiful antique look of the building.

Terrible experience. Properly is falling apart badly. Furniture is in pieces, no hot (nor even…read morewarm) water, bed mattress has a gigantic hole in the middle, hallway smoke detector battery beeping all night, no blockout curtains and last but not least, housekeeping lady knocking on the door (like she's serving an arrest warrant) just to confirm if we were still in the room. Never again and will not recommend this hotel to anyone.

Colonial type of building mix with modern rooms, confortable beds, clean rooms, comtemporary…read morestyle showers not much hot water the pool is small but diferent looking than a regular pool it is a mix between colonial and moderm as it is the whole hotel. Nice and diferent restaurant at the bottom floor Walking distance from caffes,nighcluds,the placita.,souvenirs store and much more We will stay here again when we come back to PR Better that staying in san juan if you come with family.Many beutifull beaches close by like playa santa,guilligan island, caja de muertos island etc The only thing we didnnot like was the nooise coming fron the street but we were so tired at nigh that we took it as a local type of experience.

Hotel was nice and the staff was very friendly however parking is extra and the restaurant are over…read morepriced. The location is perfect if you want to be in the center of Ponce. Nice view of the Castle of Don Q and the cross vigilia from the balcony.

Great location in front of plaza las delicias. There's a few places to eat around, nothing like old…read moreSan Juan and definitely more dirty streets with most stores closing early or empty... but I enjoyed ponce's unique charm. There's no good beaches around, the best part to me was la Guancha where the locals go to eat and drink by the water. The hotel was nice inside, with a tiny pool. Kind of hard to figure out how to get to your room or find the elevator, and no one even offered to help with my luggage. They have a garage but you pay about $10 a night to park. The room was nicer than I expected. Gorgeous view of the city and mountains from my balcony, huge plus. Pretty clean. Bed was decent, not very comfortable like many hotel beds. Not very big and the bathroom was awkward to move around in with a small sink area. I was supposed to stay 2 nights and ended up having to leave a night sooner. The staff was helpful and let me leave early with only a late checkout free ($35) instead of the entire charge for the whole night. The best part was to me that breakfast was included at the very cute little coffee cafe. It was delicious. Overall it's probably the best place to stay in ponce, which is not exactly a hip or modern place so you can't expect to be wowed. But it was cool to experience puerto Rico's second largest city.

Very cute, in "El Centro" of Ponce, so close to everything! perfect location to walk around and…read moreexplore... The coffee store inside, Melo or something like that, was very good and hit the spot. Cons; very old, I had holes in the blanket, very loud at night since it is close to a couple of bars/clubs, and you have to valet park, it is really hard to find parking around. Also it was booked since there were many weddings ongoing so we got a handicap room, so the layout of the room/bathroom was uncomfortable. I would stay here again given the price and location...

Please don't ever stay here!! The most disgusting experience we ever had..more like a low class…read moremotel. The staff at night was rude flickering their fingers at you if they didn't want to hear your complaint. They have different rules according to your looks. The room was wet and very humid unless you kept the temperature at 55. We woke up soaking wet and grossed out. They have no ventilation in the bathroom. The room was dirty and the bathroom had mold. The rugs had stains that looked like blood and the lamp and tv did not work. I was charged $595 for three nights and an early check-in which resulted in them not making our beds...This was the worst experience we ever had in all the years of travel. I would give them 0 stars if I could. The front desk refused to give me a receipt and claimed they had to tweak my bill! They overcharged me and undercharged my sister-in-law for the same stay. This hotel needs renovations and training of an unprofessional staff. No one deserves to have to endure this musty and unclean experience for the high cost. Please don't stay here ever!!!

My group and I just had the worst experience with this place. The afternoon staff were rude,…read moredisrespectful, withheld info about our accommodations, and actively targeted us with differentiated rule enforcement. I get that there's a lot of anti-tourist sentiment in PR right now because some mainlanders have been complete douchebags and jerks. And because of that, I spoke with group about being respectful, following all COVID-related rules, and being good guests. We'd been on the island for 6 days before checking into Caribe Hotel with absolutely no problems whatsoever, until we got here. When we arrived before check-in, they allowed us to store our luggage in a meeting room. However, when we went back later post-check in my group was yelled at for going into the room (with the staff member there) because "we can't have this many people in the room". This was after my group was yelled at while quietly waiting against a wall in the lobby while I was getting the room keys, being told, "We cannot have this many people in here! You have to leave!". On our second night there, we came back into the hotel from dinner and the same staff person yelled at the group for forgetting to do the temp check and hand sanitizing. Again, we had no problem doing it - but the staff person's tone and volume were as if we had intentionally forgotten to do it. Here's the thing, though - I personally observed many people not wearing masks in the lobby, doing the temp check and sanitizing, and none of them were yelled at like we were. The kicker was the fact that at no point during our stay, until I called on the second night, was I informed that we were provided free breakfast as part of our stay. I even heard the same staff woman tell others that they did, but she never said anything to me. I checked my reservation, and there's no mention of it, so I figured that we didn't get it with our rooms. But we did, and we were never informed. That's breakfast for 20 people that I didn't have to buy for them elsewhere. The pool water was dirty and cloudy. The rooms looked like they hadn't been updated since the 60's. The location was out in the middle of nowhere. The one star is for the morning staff, who were kind and helpful. I would highly recommend NOT staying here.

Just wanted to start this review with im a regular tourist in Puerto Rico and have stayed in…read moreseveral places that ate not nice. I am not picky and only need a hotel just to sleep in. Staff is super friendly and accommodating. Stood in Ponce for two nights and I was not looking for the ritz Carlton but something somewhat ok. Room was clean which was great, air conditioner works somewhat. Now here is where it gets interesting. While showering it was small outdated and had mold and mildew. I can see past that, but once I stepped out of the shower I didn't realize that the water was dripping on the floor through the door and I almost fell. Thank god I kept my balance. Strike 1. Strike 2 was coming out of the bathroom to hear my son say mom I just killed a roach!!! Throughly disgusted I started searching the room for any other bugs. At this point it's 3 am and was beyond exhausted from the drive from San Juan. I said to myself that I would speak to the front desk in the AM. Knowing how exhausted and cranky I was if I dealt with it then it was not going to go well. Strike 3 the walls are paper thin. I could hear conversations from the couple next door. I wanted to give my input that's how clearly I heard there conversation. Strike 4. Most hotels include parking for free to any hotel guests. Upon check out I realized that was a separate price and ended up paying 23 for two days. Something not adding up most hotels on the island have parking for the guests free of charge? Would I stay here again, mmmmmm. Maybe if I had no choice. For the price your paying for the location of the hotel not the accommodations. I give this hotel one star for the workers who are understanding, nice and Do the best that they can with what is given to them. Plaza needs to get their act together especially being located right across the street from the parque de bombas.

Dang, I mean, this isn't the nicest hotel I stayed at but some people have had some bad expurrences…read morehere. Our group? Experience was fine! I mean, we did fit like a bunch of us in one room so we didn't care about the price (Is $100 expensive for a room that fits 5 people in it? That seems reasonable to me.) It's centrally located and easy to find if you're wandering around alone in the wee hours like we did. The bathroom was big and there were plenty of towels to go around. One complaint is that the bathroom floors hadn't been cleaned well as there was...splatter from the prior occupants by the toilet O_o Our room had a small deck and you could tell our room apart from everybody else's since we all silently agreed that we must all dry our clothes at the same time on the deck. NOTE: they don't have laundry machines here and weren't sure where the nearest one was but they offered to wash our personal beach towels (not clothes) which was really nice of them! The hotel lobby/main area + restaurant, the parking garage, and the hotel rooms were all different buildings (don't forget which floor you park on.) And it's connected to a casino! I gambled and lost. Thanks, Obama. I'll review the restaurant separately. If you've got a gaggle of people to cram in one room, this place will do!

Amazing experience!! This place is gorgeous! Old coffee farm remodeled. The work and details put…read moreinto this remodel are amazing. Mixing the old existing structures with new modern details. The views are spectacular!!