In one word, this hotel was terrible. My husband and I were on the last leg of our honeymoon and Venice was our last stop. We have stayed in 5 other hotels during this trip all were about 4 or 5 star rated, so this was a great disappointment to say the least. To start, when checking in, the front desk clerk, presumably the owner, led us up 3 steep flights of stairs to our room on the third floor. He went in front of us while we trailed behind with our suitcases and he never once offered to help carry our bags which i thought was odd seeing that it's a common courtesy to at least offer your guests a helping hand. Next, you have to leave your keys at the front desk every time you leave and you have to retrieve them from the front desk when you come back. It felt a lot like being a kid with a curfew & checking in with "Mom & Dad" as if they don't trust you to carry around a simple hotel key. We didn't understand the concept because no one told us when we checked in, so our first time heading out, the owner scoffed at us for not giving the keys to him... he acted as if we should have known and was very rude & condescending. The room was far from clean. EVERYTHING in the hotel was dusty, the shower had hairs in it, the only thing that felt clean was the sheets thank goodness. But the room was so dusty my husband often had to use my inhaler because he was having breathing trouble in the night. We also had to pay the city tax up front and in euros so be prepared for that. In fairness, that's the same at most hotels but no others made us pay upfront or in cash. Long story short, the owner seems to hate his job and the people who pay to stay. I would NOT RECOMMEND. There's tons of other places to stay, spend your money elsewhere. read more